Chamonix

My wife ordered 1 bottle of Chamonix for $ 139.95 Oct 1, 2015. She was specific on the telephone order that this was a trial by her and that she would order more if and only if she liked it. She had heard the product advertised on [redacted] and [redacted] and assumed the company was reliable. She was not told that they would auto-ship in two months. She did not like the product and threw it away.
Chamonix auto-shipped a second order without her authorization on Dec 1, 2015, charged our USAA credit card - this time $148.90 - repeat - without her authorization. Upon receipt of the box, she attempted to contact Chamonix, leaving messages with customer service/answering service.
Eventually "Ashley" called her back and inferred that they always get permission to auto-ship more product (Dec 9, 2015). My wife insisted that that was not the case. Ashley access a recording of the original call a did confirm that auto-ship was not mentioned by Chamonix and issued a return authorization number an said a refund would be forthcoming.
I returned the product as instructed the following day and also called my credit card company and filed a complaint as a back-up. We did not receive a refund from Chamonix until the fist of the year and after my credit card company interceded.
Summary: Chamonix auto-shipped and charged our credit card without our authorization. It was very difficult to contact them and receive a refund on the second unauthorized order.

I have been a customer with Chamomix for almost seven years. I love their products and have seen results over the years. I am now 60 years old and am often told I look younger and I contribute this to Chamonix.
I love the newer product genuinely XV. It leaves my skin soft and gives a natural glow that I have not found in other products. I have tried many anti-wrinkle creams and found this to work the best. I will continue to keep using genuflect XV.

Review: I ordered GENUCEL eye cream from this company with the express understanding (from radio advertising and speaking with a rep) that it was guaranteed to work and if you don't like it it is returnable within 60 days. I ordered it on May 15, 2015 so I am well within the return period. I have been trying to get an RMA number, which is required to send the merchandise back and I haven't been able to reach anyone at the number for returns given me. (1-800-SKIN-211). They either don't answer or the connection is so bad you can't hear anything or you get disconnected. Of course, it is really easy to order, but when you reach someone at the order number they all parrot the same thing: "we have a high rating with the Revdex.com and you have to call customer service (see number above) to return the merchandise." By the way, the merchandise is truly junk. It's sticky and doesn't absorb into the skin. They advertise that it will reduce puffiness under the eyes, but I found that it INCREASED puffiness under the eyes. All I want is to return this inferior merchandise and be done with it. I have also registered a complaint with American Express to have my money returned.Desired Settlement: I just want to be able to return this inferior product and somehow be able to warn other people not to fall for this fraudulent product. Buyer beware!!!!!

Business

Response:

Customer was issued a Return Merchandise Authorization number on 6.1.2015 at 4:10 PM when she called in and spoke with someone in Customer Service. The Return Merchandise Authorization number means that the customer is eligible for the refund and will receive a full refund when the merchandise is returned to our warehouse.

Review: I signed up for a free sample and was enrolled in an auto renewal program without my consent. I was unimpressed with the results of the first free sample. As such, I returned two shipments and waited the customary 30 days for a refund on my credit card. After more than 30 days, I contact the company via Chat on their website. Following is the transcript where the representative advised me that I was not allowed a refund because I never called them to cancel the auto renewal. I am currently waiting on a refund but my complaint is the billing should never have happened:

Please wait for a site operator to respond.

You are now chatting with '[redacted]'

[redacted]: good afternoon

[redacted]: how can I assist you today?

you: Hello [redacted]. I sent back shipments from January and March this year and still do not see a refund on my credit card. It's been more than 30 days since I sent the last shipment back. Can you check on this?

[redacted]: may I have your first and last name

you: XXX XXX

[redacted]: let me take a look at your account

[redacted]: as per the information on file we have received both of your orders for company credit

you: Can you tell me the date of the credits?

you: And when I should expect refunds to my credit card?

[redacted]: one second

[redacted]: your account is not eligible for a refund you never called in to discontinue the auto renewal

you: I never signed up for auto renewal int he first place. AND I returned the product as a dissatisfied customer

[redacted]: May I have the number where you can best be reached so that I can have a representative call you regarding the auto renewal

you: (000) 000-0000. All I requested was a free sample which did not work

you: I should not be on auto renewal at all

[redacted]: I will have a rep contact you now

you: My next call is to the Revdex.com

[redacted]: give me one minute please

[redacted]: OK we will honor your returns for a refund, so the cc on file will be refunded as of todaDesired Settlement: Chamomix should enroll clients in auto renewal shipments at roughly $150 per shipment. And if an accidental enrollment is made, should refunds funds without these clients having to know they have to cancel a service they did not order.

Business

Response:

Two packages were returned by Customer. Two refunds were issued in the full amount of $148.90 each on 5.18.2015. The subscription had been canceled already.The cancel number is as follows: [redacted]Please see attached the receipts for both refunds processed.

Review: I tried there product that was suppose restore thinning hair. The company offered a 90 day money back guarantee if you were not satisfied with the product. I tried it in good faith and I was very disappointed that it did not work. I mailed every thing back with the left over products, before the 90 days was up. The company mailed me another one before the 90 days was even up, and charged it to my credit card. I did not like how they did that. I also mailed that back with every thing that was sent. The business has not credited my charge card yet, this was in December 2014. They charged me two charges of $148.85. Last time I emailed them I was told that I was going to get the refund, but I never did.

Business

Response:

This customer was refunded a total of $242.11. Order #[redacted] dated 12/10/13 charged $148.85 and refunded $148.85. Then order #[redacted] dated 9/10/13 for $148.85 and refunded $93.26 because not everything was returned.

If you should have any further questions, please give me a call.

Thank you,

Operations Manager

###-###-####

Review: Product is a disappointment and Poor customer services. They so call of "Money Back Guarantee, is not true. You have to cancel the shipping before they mail the product out. According to [redacted] at customer service. However, he was untruthful about the shipment was sent before the cancellation.

We have received the product on 10/16/13. it was paid with with our credit card. We were not satisfy the product, however, we did not try to return the product but we do not wish to make another purchase of the product in the future.

We learn they have charged $189.90 on the credit card on 1/16/14 again. we have to put the charge in dispute. However, we were not able to reach UNIMED iNTERNATIONAL,iNC WHO SENT US[redacted], because the customer service do not open in the weekend. We called again on [redacted]/14 at 4:37pm request to cancel the service.

Today, [redacted]/14 we called the customer service right away at 3:38pm when we received a box of Chamonix. We were told that someone will call us back, but no one did. We have tried to call the customer service again at 4:16pm, no one answer the call but recording message. Again, we called customer service at 5:41pm, we were told by [redacted] at customer service that shipment was sent out before we have called to cancel the shipment. We look at the shipment label it clearly stated the shipment was made on [redacted]/2014, mailed from ZIP 08837 by 2-day priority mail; which was mailed 2 days after we had called to cancel the shipment.Desired Settlement: Provide the Return Merchandise Authorization for shipping to return the Chamonix which have sent to us after we cancel the shipment. We should not be charge any process fee since we have cancel the shipment before shipment was mailed to us.

Business

Response:

The customer called and we sent out a return label to send the product back on our expense for a refund. I do believe this issue was handled the correct way and we did what the customer was requesting.

Once we receive the package back a full refund will be issued and we also gave the customer a $20 company credit towards future orders.

If you should have any further questions, please give me a call directly.

Thank you,

Operations Manager

Chamonix

Review: I ordered product on the internet. It stated my total would be 189.90. The amt. charged to my credit card is 199.00. I called the order line and questioned, they told me to call customer service and gave me a different phone number. I called CS explained again and they told me I was talking to the order line and couldn't help me and CS is too busy and can't talk to me. They took my phone number and message and told me someone would call me. I waited hours and called again this time they told me I had to wait a day for the order to show so they could help me. I called the next day got the order line again and left another detailed message and phone number. I waited until the next day and I called and got the same routine again, CS is too busy to talk to me and leave another message. I waited another day and called again. The same thing happened again, I hung up.Desired Settlement: I would like an explanation via phone why the extra charge on my acct. One return call is all it would have taken to clear this up.

Business

Response:

We made a price change to the offer the day the order was placed so the order must have been placed when this was going on and that is why there was an error. No issue, we have refunded the credit card on file $9.10. if you have any questions, please call us at ###-###-####. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Product did not perform as advertised. Money-back guarantee was misleading.Desired Settlement: Refund for two unused orders in the amount of $132.95 x 2 = $265.90 - I offered to return unused, unopened items for a refund, but Chamonix refused.

Business

Response:

The first order was placed on 1/14/2014 and it was scheduled on a 60 day auto ship cycle. The next shipment then went out on 3/14/2014. The customer did not call until the 3rd shipment went out which was 5/14/2014 and the customer called on 5/20/2014 now asking to return both packages. We can accept the most recent package which was 5/14/2014. Since the customer didn't call us to tell us he didn't want the March package we can honor the return and accept a refund for both orders if all products are returned unopened/unused. I will have someone contact the customer.

Consumer

Response:

When I spoke with a business representative by telephone, I offered to return-ship both unused orders at my expense for a refund and was denied the opportunity to do so. I was offered a "store credit" instead, which I declined.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you Revdex.com for being there and apparently causing this business to take another look at the situation.

Best regards,

Review: First of all, Chamonix is playing a game of not letting people easily get a refund if the product does not work well. For someone like me, the product should have worked well, getting my very slightly worse right side of my face/eyes caught up with the slightly better and UNTREATED left side. Despite using regularly their several skin creams/lotions did nothing-to-virtually nothing and I have the photos to prove my (treated) right side is still not in line with my (untreated) left.

By the way, I do cardio exercise regularly, eat a semi-vegetarian diet with lots of raw food, don't smoke, rarely drink alcohol, sleep a lot each day and do everything else right such as use the appropriate amount of sunshine daily. Thus how could I not get some results to speak of? I don't know and per Chamonix it does NOT MATTER to them, they have a complicated or better yet, NO refund policy one finds out....You buy the product and find out they have classified you as a "half-price" customer and they note no refunds available to "half-price customers". But I will prevail and will share on-line how once it is done....There practice is unjust and is formally contested.Desired Settlement: $148.90 was charged twice thus a total of $297.80 is the total. To cover Chamonix's minimal shipping and handling expenses we want at least 91% of this fee returned to our debit card or a check sent in the mail.

$297.80 times 91% = $271.00 to be immediately refunded ($26.80 Chamonix allowed to keep for ship/handling)

Business

Response:

We have contacted the customer and issued a Return Merchandise Authorization number for both packages.As soon as the merchandise is received, customer will be issued refund for both packages.

Review: These are my opinions only. I ordered products from this company about 6 months ago. In my opinion I find their business policies and practices to be predatory, in terms of a normal expectation for a customer trying to keep track of order dates (read below), making the fulfillment to not reorder products onerous on the consumer in order to sell more merchandise.

I received a new 6 month supply which was automatically sent, I didn't realize I did not have to reorder, and as they redid their website and lost my old account information, so I couldn't easily look up my original order date. Their policy is that they will not take a return on automatic shipments, so they make it so I cant easily get my order dates, and then when he time is past they ship product....and you cant refund it. They lost all of my account information on the their website, so I have to resign up and my old order dates were not available without going through these onerous steps. In addition, when I called them about this, I finally asked to be transferred to a supervisor and was hung up on.

I believe they place an onerous expectation on the consumer only meant to sell more product by this company. These are my opinions only.Desired Settlement: I would like a credit card refund, and also not be charged their restocking fee.

Business

Response:

Customer placed an order online and the order was placed on an automatic shipment program and before ordering the customer had to agree to the terms and conditions. This is why the customer received another shipment. We will accept the package back and once we receive it will refund the credit card on file minus shipping and handling. If you should have any further questions, please contact us at ###-###-####. Thank you!

Consumer

Response:

Before I agree to this, I would like some clarification on the cost of the shipping and handling charges that will be deducted.

Regards,

Business

Response:

We will refund the credit card $139.95 minus the $8.95 shipping that was charged.

Review: In November I heard an ad on Hannity about [redacted]. I decided to buy the product for my wife. I received the order and thought I was done with Chamonix. Then in late January and I found another charge from the company on my credit card which I contested with American Express. Now in early February another shipment of the product was received.

I did not order another shipment so I called Chamonix at ###-###-#### and spoke with [redacted] in customer service. She informed me that I had signed up for repeat shipments with my initial order and hence could not return the product for a refund. Rather I could only get a store credit. I told her I did no such thing. She debated with me about their website, said I had selected the option to get repeat orders automatically, and simply said there was no return with a refund available. The only thing I could do is cancel future shipments.

I asked her to cancel the program and received a cancellation number [redacted]

So I went to their website and the first thing it says about refunds is: We take pride in our industry leading four month money back guarantee. Customers are entitled for a refund or exchange for a full four month period from the date the original order was placed. No returns or refunds will be accepted after this guarantee period. Exchanges will not be accepted after six months from the original purchase date. If you read to the bottom there is some text about a "Preferred Customer" not able to get a "refund".

In a nutshell I have no idea how I became a "Preferred Customer" who cannot get a refund as their website indicates.

This company is using misleading advertising and their website must be rigged to force a person to "opt out" of being a "Preferred Customer" because I never would agree to such terms saying I could not get a refund. This is simply outrageous.Desired Settlement: I want a refund for last auto ship order [redacted] with a charge in the amount of $148.90.

I want to ensure my cancellation is valid: [redacted]

Business

Response:

Customers are entitled to a 4 month money back guarantee on a regular order, not on an order with special pricing from the Preferred Customer Program. There is a separate money back guarantee that explains once an automatic shipment gets shipped, it is non-refundable. Everything was explained on the order and showed "NEXT SHIPMENT IN 60 DAYS" on the original invoice. Since we take pride in our customer service, we will allow you to send the package back for a refund minus shipping and handling. If you have any further questions, please give us a call. We will also contact the customer to let them know. Thank you!

Review: I called to get a RMA # and was told someone would call me back.After waiting for a long period of time, I received no call so I called again and was told the same thing.After telling the person that I never got a call back from the first attempt, they said they would have a manager call me.Still no call back.I feel that they are giving me a run around so that my 30 day return time expires.

Business

Response:

Customer was given the RMA number on 9/16/14. The RMA will not expire until 10/16/14. I will have someone call the customer again to confirm.Thank you

Review: I bought the product based on local advertising that states if you don't see a difference in 12 hours you can get your money back. I gave the three products I was using two weeks and did not see any difference in anything. When I had made my purchase I asked about a refund and I may not have used the words full refund but I did ask if I am not satisfied can I return the products for a refund and I was told yes. I did return the products and I had to wait from 8/20/14 to 9/12/14 for them to process my refund and then they shorted me $14.40 on my refund. They must have done this to a lot of people because when I tried to reach them one day after the 12th I could not get thru to Customer Service so I called my Credit Card company to take care of the shortage. I finally got thru today and asked about the shortage and was told that they don't give a full refund. When I asked about a refund I should have been told that I would not get a full refund and that would have changed my decision on the order. The paper work I received states that there are no refunds on the Preferred Customer Program only merchandise exchange with the exception to your first order, but no mention of not a full refund. This implys to me that it is a full refund. On top of that they said I could try some other products and they are charging for returning the trial sample.Desired Settlement: I have contacted my credit card company and they are doing a credit but I do not want this company to reverse that credit because they did not tell me about any amount not refundable from the initial order. I think this is a scam and I will tell everybody I can.

Business

Response:

There is always a 9% processing fee on all orders but if the customer was told a full refund then we will allow a full refund minus shipping and handling. The customer was refunded $14.40 today.Thank you

Review: After trying a product advertised on the radio from this company they sent me another shipment which I never agreed to receive. They are saying I am a preferred customer which means you get automatic shipments of their product. I only wanted to try the product and never agreed to anything else. When the next shipment arrived I refused it at my door and it was returned to the company. When I receive my credit card statement it had a charge for $203.19. I called Chamonix and they said they would credit my account which never happened. My credit card company tried to help me but wasn't able to . I have called them another time and also wrote and email. All they keep saying is I'm a preferred customer and all they can give me is a credit for $203.19 for their products. which I am not interested in. I am a disabled veteran living on a fixed income and cannot afford to give away $203.19.Desired Settlement: All I would like is for Chamonix to refund my credit card for the $219.03

Business

Response:

The customer signed up on an auto ship program but we will honor the return. The customer needs to send back the package and we will refund the card on file $172.81 (minus 9% processing and shipping). We will contact the customer as well.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased products from this company back in May 2013. I have not ordered any further products nor have I received any products and noticed this month they are charging my credit card for 169.00. When I call I just keep being told they will call me back and I have not received a return all concerning this problem.Desired Settlement: I would like the company to return my money and remove me from their system.

Business

Response:

Since we pride ourselves in customer service, we will honor the customer and contact her to send the order back for a full refund. Once we receive the package back we will refund the customer the full charge of $169.45.

If you should have any further questions, please contact us at [redacted].

Review: Based on the high ratings of Genucil product that I heard on the "[redacted]"radio broadcast, I responded to a promotional offer and purchased the product. The radio advertisement stated that "purchasing the product was a 100% MONEY BACK GUARANTEE". So, I called the number to Chamonix and spoke with the agent who also informed me of the "100% MONEY BACK GUARANTEE". She never mentioned that there would be 9% processing fee to return the product which I just learned today after speaking with Monica, customer service. I received the product on Tuesday June 2 and notified Chamonix on Friday June 5 by telephone that I wanted to return the item and cancel any further order. I called again Chamonix again today to get clarification on a "authorization number" and again spoke with Monica who claimed she did not understand that I "also wanted a refund ". I think I made it very clear the first time I spoke with her. When placing a call to Chamonix, the caller is informed that the conversation is taped. So, I am requesting Revdex.com to listen to the recorded phone conversations between me and Chamonix representatives. I believer this is Deceptive Advertising. I was given an RMA number, and have returned the products through the postal service and have included insurance.Desired Settlement: I do not expect to be refunded for the return shipment fee or the insurance. I do expect to be refunded the 9% processing fee because I responded to a promotional offer with a 100% MONEY BACK GUARANTEE " AND the fact that I was not informed by Chamonix agent ( her name was Razin )of the 9% processing fee during the time that my order was placed, on 5/24/2015.

Thank you,

Business

Response:

Customer was issued a Return Merchandise Authorization Number on 6.6.2015. As per our Money Back Guarantee and our advertisements, we do not offer a 100% Money Back Guarantee.As a one-time courtesy, we will refund the full amount upon receipt of the merchandise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a Chamonix skin care set on July 7, 2014. The price was $168.90. As soon as I received the package I emailed the company and said I did not want another automatic order sent to me. Reasons being the high price and my budget. Last week I got another order and was charged $168.90 on my credit card. I called the customer service number and said I did not want this second set of products. Their representative on the phone said they would send me a credit to be used for their product if I returned the package. I did not want an argument with the telephone rep and replied I would return the unopened package UPS. I did that today. I do not want credit for the product. I want the company to refund my credit card for an item I did not approve. I want a return of my $168.90. This company choses to ignore customer's requests. I wanted to try the product initially. I paid for it. I do not want it any more and do not appreciate a corporation taking money out of my account when I sent an email right after the first delivery. No proof of that because it is on their website.Desired Settlement: Refund my credit card account at[redacted].

Business

Response:

This order was placed online and before ordering you had to check a box that you agreed to the terms and conditions which stated this is an automatic shipment program every 60 days and if you didn't want to continue you would just have to call to cancel. Since we take pride n our customer service once the package is returned we will refund the credit card on file minus the shipping and handling charge. If you have any further questions please call us at ###-###-####.?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

The product simply does not work. They send a tiny bit of basically skin cream that has little or no effect on wrinkles and bags under the eyes. I used the product diligently for 30 days. There was absolutely no difference in my before and after pictures. I followed the return instructions and cancellation requirements and they disregarded my request and sent me another package 30 days later. Oh and of course another 159.98 charge on my credit card. I called my bank and stopped all further transactions and disputed charge. Good luck getting anyone to call you back from chamonix. Scammers!!!!

Review: In placing an order for a product, I was not informed that this was to be and automatic shipping program. Later In speaking with a representative on the phone she said that it was understood that ordering by phone automatically placed you in that category. I have been removed from the automatic shipping program which I was fortunate enough to notice on an inserted flyer. I think this should be made clear at the time of the call to place the order and that the advertisers on WOR and WABC radio make that clear during the advertisement.

Thanks youDesired Settlement: That such advertisers make clear their policies.

Business

Response:

All of our phone calls are recorded for quality assurance and it's stated clearly that an order is signed up on the automatic shipment program. It is also on the invoice and will say "NEXT SHIPMENT IN 60 DAYS". We also include the terms and conditions in every box when signed up on the program. Terms and conditions like this is not included on the radio ad, it's when you call they explain all the details. We listened to this specific call and it was explained the correct way.

Review: I was shipped a product without my authorization. My Visa account was billed for it. I have been told that I can return the product - at my expense - and I would be charged a 9% processing fee. I did not authorize nor order the purchase of this product and I do not want it. They refuse to credit my account for the full price and supply me with a pre-paid shipping label in order to return the product back to them. Their complete lack of customer service is striking, and is fully unprofessional.Desired Settlement: I would like a full refund and a pre-paid return shipping label in order to return this unauthorized, un-ordered product.

Business

Response:

Will contact customer and issue return label. As soon as package is received, we will refund the full amount.