Chamonix

Review: At time of purchase of a Chamonix product, the representative I spoke with on the telephone agreed to send me on a one-time trial basis, their product, Genucel Stem Cell Therapy. I made it clear I wanted to to make only one purchase, to try the product. However, Chamonix keeps billing my credit card for $97.95. I never agreed to automatic reorders of this product and I never agreed to any automatic deductions from my credit card. I tried to resolve this issue on the telephone with Chamonix. I received the "run-around" for a refund of the product. I was told the product was already shipped, they could do nothing about it. I'm more than willing to refuse the shipment. I don't believe this business is acting in good faith by ignoring customer requests and "slamming" automatic reorders against the express wishes of customers.Desired Settlement: Stop billing my credit card for products I didn't order. Refund price of product and shipping to my credit card. Provide a pre-paid return shipping label.

Business

Response:

We have called the Customer and issued a Return Merchandise Authorization number to return last package back for full refund and have cancelled the account so customer will no longer receive shipments from us.

I ordered a skin product in December 2015 to try for bags under my eyes. The product did not help and in fact made my problem worse. Therefore I decided not to use the product anymore and gave it away to a friend that wanted to try it. I got no emails from Chamonix inquiring about the product they gave me - not did I get any emails advising me of future orders. In February they charged my CC 139.95 on 02/16. I called on 02/19 and asked for a refund - they said "NO - you placed an order". No, I did not knowingly/acknowledge an order at all. Somehow, when you place the first order - you are put on a future orders list. Why would you even??? What if you have a reaction to this stuff like me - Where is this JUST? The Company Chamonix is a FRAUD! They had my email address and could have notified me of the orders and they did not!

Review: After hearing about a "one-time gift" of [redacted] on [redacted] Radio in Chicago, I placed an order on-line for a one-time gift for my Mom for Christmas. This was in early December 2014. Much to my surprise, my credit card was charged an additional $148.90 today for another shipment. I contacted Customer Service to inquire about the charge. I was told rudely that I approved additional shipments of this product. I did not. The Customer Service Rep was extremely rude to me and would not forward my call to a Manager. She rudely told me she "was" the manager and Customer Service did not have a more senior person that would waste time "talking to a customer" and that is why they have a "Customer Service Dept." They are attempting to take $148.90 from my credit card dishonestly. They have no right to charge me this amount. I want them to credit my account for the money they are taking unlawfully from me.

Please help me.Desired Settlement: Please I want this company to credit my account for $148.90 as they are charging my card without permission. They are stealing my money.

Business

Response:

The credit card on file was already refunded for $148.90 on February 11, 2015. If you have any further questions, please give us a call, ###-###-####. Thank you!

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It has been settled! They reimbursed me for the money they stole from me.

Regards,

Review: I ordered product from the company and it arrived. It was an eye product that irritated my eyes due to LASIK surgery that I had. It also had a face product, that caused my face to have a rash, that came as part of the kit. I called and canceled all further shipments - I did not ask for my money back as they advertised they were willing to do when I bought it as I figured I would try it again when my eyes healed from the surgery. A few hours after I was told that my order was canceled I received a phone call from the company that told me they saw I had canceled my order and that they would like to offer me a 6 month program so that my eyes could heal and I could keep the special price I had from when I ordered. I agreed. During that time I received phone call after phone call trying to sell me more product. I kept asking to be removed from the calling list as my eyes still were not healed. After about 10 phone calls I finally got off the sales list. Six months go by and I get another order of product. I do not open it as my eyes are still irritated from my surgery and I figure I'll call before another six months go by and cancel it again. 60 days later I get another box of product, I am surprised as I am on a 6 month program as far as I know. I call and ask to return product. They say they will only offer me credit for their product, not my money back. This is a useless solution for me as I cannot use their product because it causes my face to get a rash after one week of use and irritates my eyes.Desired Settlement: I would like to give them their unopened packages of whatever is in there and get a refund of my money for the two orders I got in the past 2 months, not credit.

Business

Response:

We will accept both packages back for a refund of $248, minus the shipping cost as long as the products come back unused.

I will have someone contact the customer directly to explain the resolution.

Thank you,

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