Chamonix

Review: I ordered a sample of a skincare product. A ONETIME order. Sixty days later they sent another order and charged my credit card. I called the co. And they said they placed me on a recurring order and that they advised me of such on the invoice of my first order. I never authorized the second order or the charge of $132.95. They said the products are not returnable, but I sent them back anyway . This is a deceptive business practice and I believe these people are crooks. If they were reputable, they would accept a return and refund my money. I'm sure there are many more like me who have been scammed by these criminals.Desired Settlement: I have sent the products back. I notified Chamonix that I will not pay them for this order. I challenged the charge through American Express. I want them to credit me for the bogus charge.

Business

Response:

The customer's credit card was refunded $132.95 in full on January 17, 2014 for the returned order. The original order that was placed online had an automatic shipment in which you had to agree to the terms in order to make the purchase but we accepted the package back and refunded the customer.

If you have any further questions, please give me a call.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered product from the company and it arrived. It was an eye product that irritated my eyes due to LASIK surgery that I had. It also had a face product, that caused my face to have a rash, that came as part of the kit. I called and canceled all further shipments - I did not ask for my money back as they advertised they were willing to do when I bought it as I figured I would try it again when my eyes healed from the surgery. A few hours after I was told that my order was canceled I received a phone call from the company that told me they saw I had canceled my order and that they would like to offer me a 6 month program so that my eyes could heal and I could keep the special price I had from when I ordered. I agreed. During that time I received phone call after phone call trying to sell me more product. I kept asking to be removed from the calling list as my eyes still were not healed. After about 10 phone calls I finally got off the sales list. Six months go by and I get another order of product. I do not open it as my eyes are still irritated from my surgery and I figure I'll call before another six months go by and cancel it again. 60 days later I get another box of product, I am surprised as I am on a 6 month program as far as I know. I call and ask to return product. They say they will only offer me credit for their product, not my money back. This is a useless solution for me as I cannot use their product because it causes my face to get a rash after one week of use and irritates my eyes.Desired Settlement: I would like to give them their unopened packages of whatever is in there and get a refund of my money for the two orders I got in the past 2 months, not credit.

Business

Response:

We will accept both packages back for a refund of $248, minus the shipping cost as long as the products come back unused.

I will have someone contact the customer directly to explain the resolution.

Thank you,

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Review: After hearing about a "one-time gift" of [redacted] on [redacted] Radio in Chicago, I placed an order on-line for a one-time gift for my Mom for Christmas. This was in early December 2014. Much to my surprise, my credit card was charged an additional $148.90 today for another shipment. I contacted Customer Service to inquire about the charge. I was told rudely that I approved additional shipments of this product. I did not. The Customer Service Rep was extremely rude to me and would not forward my call to a Manager. She rudely told me she "was" the manager and Customer Service did not have a more senior person that would waste time "talking to a customer" and that is why they have a "Customer Service Dept." They are attempting to take $148.90 from my credit card dishonestly. They have no right to charge me this amount. I want them to credit my account for the money they are taking unlawfully from me.

Please help me.Desired Settlement: Please I want this company to credit my account for $148.90 as they are charging my card without permission. They are stealing my money.

Business

Response:

The credit card on file was already refunded for $148.90 on February 11, 2015. If you have any further questions, please give us a call, ###-###-####. Thank you!

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It has been settled! They reimbursed me for the money they stole from me.

Regards,

I ordered a skin product in December 2015 to try for bags under my eyes. The product did not help and in fact made my problem worse. Therefore I decided not to use the product anymore and gave it away to a friend that wanted to try it. I got no emails from Chamonix inquiring about the product they gave me - not did I get any emails advising me of future orders. In February they charged my CC 139.95 on 02/16. I called on 02/19 and asked for a refund - they said "NO - you placed an order". No, I did not knowingly/acknowledge an order at all. Somehow, when you place the first order - you are put on a future orders list. Why would you even??? What if you have a reaction to this stuff like me - Where is this JUST? The Company Chamonix is a FRAUD! They had my email address and could have notified me of the orders and they did not!