Change My Address

In response to complaint submitted by [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee Our customer satisfaction is of utmost importance and we are sorry to hear about your experience with us In researching your order you placed on October 3rd, 2016, your order was cancelled on October 4th, per your request and all charges are currently listed as a voided transaction.We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

In response to complaint submitted by Katherine [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted] We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address changeAfter researching your order with us, placed on 03/30/17, we found your Address Change request was submitted by us and fulfilled by the ***On 05/05/17, you contacted our customer service center and agreed to a refund of $ The charge was refunded to the account used when orderingShould you wish to cancel your order for our services, and be fully refunded the remaining charge of $29.97, please don't hesitate to contact our customer service center during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted] We hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue

I have tried calling your customer service department separate timesThe first time (Sept 4) I left a voicemail asking for a call backI received nothingThe second, third, fourth, and fifth time I called it went into a continuous loop as I waited for a representative, none answered and after looping 4-times it went to the voicemail optionThat is why I called so many times to receive a real human being to speak with and not a voice mailI have not been able to speak with anyone and no one has returned my phone calls.I want to a complete refund - I was charged $My boyfriend, Joseph, is the one who used the website and my debit card and he stated he did not see a price on your website at allI do not want to use your company for our address change and I want to be refunded in full as soon as possible

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution Our company provides new mover services that are not currently available through the United States Postal ServiceIncluded with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.Your complaint states an advertising issue with our website Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted] We hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issueThank You, [redacted] **Customer Service

We do apologize for the unpleasant experience you had with our company As stated in our previous correspondence, We clearly state the charges for our services, several times on our site, most noticeably at the top of the page as a red bullet point We continually list our service charge as well as our non-affiliation with any government entities throughout our site and ensure the customer is aware of these charges and services by adding a Terms & Agreements box, which must be selected in order to proceed with the Address Change ServiceYou will find a link to our website below, which will details our services, and charges for those services We apologize for any confusion this may have caused, and hope to find a resolution https://changemyaddress.org/Best Regards,Sydnie A.Customer Service

In response to complaint submitted by Jennifer [redacted] M [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the [redacted] We also disclose our processing fee several times throughout our website No where on our site do we advertise our processing fee as $ We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee In researching your order you placed on 03/06/2017, you contacted our customer service department and agreed to a 50% refund on 03/08/2017, which was immediately refunded to the account used when placing your order Due to your dissatisfaction with our services, I have fully refunded the remaining charge of $to your account, as well as cancelling the order for our servicesWe hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11825173, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted] We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address changeIn researching your order placed on 6/26/2017, it appears there are no records of contact to our customer support center Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $to the account used when ordering, per your request A copy of the refunded transaction was sent to the email used when ordering If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-Again, we apologize for your negative experience, and hope this provides a resolutionWe hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: the last digits of the card used is [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

In response to complaint submitted by [redacted] : We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted] We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at *** facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address changeIn researching your order placed on 6/20/2017, it appears you contacted our customer service office on 6/21/and agreed to a charge of $ Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $to the account used when ordering, per your request A copy of the refunded transaction was sent to the email used when ordering If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-Again, we apologize for your negative experience, and hope this provides a resolutionWe hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the [redacted] We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee In researching your order you placed on 03/03/2017, you contacted our customer service department and agreed to a charge of $resulting in a refund of $on 03/24/2017, which was immediately refunded to the account used when placing your order Due to your dissatisfaction with our services, I have fully refunded the remaining charge of $to your account, as well as cancelling the order for our services An email receipt of the transaction was sent to the email address we have on fileWe hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution Our company provides new mover services that are not currently available through the United States Postal ServiceIncluded with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.Your complaint states an advertising issue with our website Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted] We hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issueThank You, [redacted] Customer Service

Changemyaddress.com,Thank you for finally returning my money Regardless of what you claim about your website the fact remains I absolutely did not know I was not on the [redacted] website, would never have knowingly agreed to an alternative service other than [redacted] and would NEVER have knowingly agreed to any charge other than the $charged by *** Also, I would not have changed [redacted] address twice, so clearly there was a problem in the communication that the request had been completed I can not go back now and recreate what I did then for evidence However, other complaints on the Revdex.com site appear to share a similar experience to mine Customers who thought they were on the [redacted] site paying $and were surprised and angry to get charged so much from Changemyaddress.com And then there is just plain old common sense - who would say "Let me think about this: Option A - I go to the [redacted] website to change my address and pay $or Option B - I go to changemyaddress.com to do it for me (if my address was actually ever changed) and pay times what [redacted] charges I think I'll chose Option B." said noboby - EVER!

In response to complaint submitted by Yehia [redacted] : We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted] We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address changeAfter researching your order with us, placed on 4/25/2017, we found your Address Change request was submitted by us and fulfilled by the ***According to our records, you contacted our customer support center and your order for our services were cancelled and the charge of $was refunded to the account used when ordering on 4/28/ If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481- We hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue

In response to complaint submitted by [redacted] M [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee In researching your order you placed on 11/20/2016, your order was cancelled on 11/21/and all charges are currently listed as a voided transaction We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You, [redacted] A.Customer Service

In response to complaint submitted by [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit card Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service We also disclose our processing fee several times throughout our website We also have a Terms & Conditions box, which you must select to continue with your address change The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee In researching your order you placed on 10/27/2016, your order was cancelled on 10/29/and all charges are currently listed as a voided transaction We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] M***

In response to complaint submitted by [redacted] ( [redacted] ): We are in receipt of your complaint against our company and hope to provide a resolution. Our website clearly states our services as well as our service charges, several times throughout our site. We have also... clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. After researching your order with us, placed on 1/26/2017, we found your Address Change request was submitted by us and fulfilled by the USPS. Our customer service department does not have any record of attempted contact. Your satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have fully refunded the charge of $59.95 to the account used when placing your order and cancelled your order for our services. If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted] We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted] : We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted] We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address changeIn researching your order placed on 10/02/2017, it appears no contact to Customer Support was madeDue to your dissatisfaction with our services, we have cancelled your order and fully refunded the charges to the account used when ordering A copy of the voided transaction was sent to the email used when ordering If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-Again, we apologize for your negative experience, and hope this provides a resolutionWe hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue

In response to complaint submitted by [redacted] : We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted] We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address changeIn researching your order placed on 9/6/2017, it appears you contacted our Customer Support and cancelled your order for our services the same day Your order was cancelled and the charges to your account were fully voided A copy of the voided transaction was sent to the email used when ordering If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-Again, we apologize for your negative experience, and hope this provides a resolutionWe hope this provides some clarification and apologize for any confusion this may have caused We look forward to helping you resolve this issue