Change My Address

In secondary response to Katherine [redacted] ([redacted]):Your order for our services was placed on 3/30/17.  You contacted our customer service representatives on 5/1/17.  At the time of you call into our customer service department, your order for address change had already been processed and submitted to the [redacted].  We take our customer's satisfaction with great importance, and because you were not fully satisfied with our services, your order was successfully cancelled, and any charges to your account have been refunded.  A receipt of the refunded transaction has been sent to the email address used when placing your order.   Again, we apologize for any confusion this may have caused, and hope this provides a final resolution, as your requests have been fulfilled.  If you have further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted].

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   Your complaint states an advertising issue with our website.  Our website clearly states our services as well as our...

service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. According to your order, which you placed on 9/4/2016, you submitted an address change for Joseph Nevills.  The USPS has provided a confirmation code indicating your address change request has been processed.  We are more than happy to assist you in canceling your order if you are not completely satisfied with our services.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue. Thank You,[redacted]
Customer Service

In response to complaint submitted by [redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit...

card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee.  Our customer satisfaction is of utmost importance and we are sorry to hear about your experience with us.  In researching your order you placed on October 3rd, 2016, your order was cancelled on October 4th, 2016 per your request and all charges are currently listed as a voided transaction.We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

In response to complaint submitted by Yehia [redacted]: We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. After researching your order with us, placed on 4/25/2017, we found your Address Change request was submitted by us and fulfilled by the [redacted]. According to our records, you contacted our customer support center and your order for our services were cancelled and the charge of  $59.95 was refunded to the account used when ordering on 4/28/2017.  If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by Stephanie * R[redacted] ([redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.   Our company provides new mover services that are not currently available through the [redacted]....

Included with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.While your complaint states you did not receive the services you paid for, a confirmation number with the [redacted] verifies the requested address change as valid.  The order submitted by you, indicates an Individual Move for Jason C[redacted], no other individuals were listed.     As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.We have no record of attempted contact via phone or email in regard to any dissatisfaction with your order, however, if you would like to contact our customer services representatives during business hours, we would be more than happy to assist you in obtaining a refund.  We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue. Thank You,Sydnie A.Customer Service

In response to complaint submitted by Michael C[redacted]: We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.   We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,[redacted]Customer Service
Revdex.comMichael C[redacted]
[redacted]
[redacted]
RE: Complaint ID #  [redacted]
Dear Michael C[redacted]
  
This message is in regard to your complaint submitted on 8/18/2016 against Changemyaddress.org.  Your complaint was assigned ID [redacted]
The business has sent the Revdex.com a message regarding this complaint, and forwarding it for your review. The contents of this message are below or attached. Please respond within 7 calendar days or the complaint will be closed as assumed resolved. All responses will be copied to the company.
The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.
Regards,
Conciliation & Engagement Specialist
Your Revdex.com
MESSAGE FROM BUSINESS:
In response to complaint submitted by Michael C[redacted] We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.   We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,[redacted]Customer Service
Revdex.com[redacted] 
[redacted]
[redacted] Re: ID # [redacted] - Michael C[redacted] Dear [redacted]Thank you for your cooperation in responding to the above consumer's complaint and for the opportunity to assist you with resolving their concerns. We notified Michael C[redacted] of your response and requested notification of whether or not a satisfactory resolution had been reached. Revdex.com has not heard back from the consumer.  Therefore, the complaint has been closed and will be included in your firm’s Revdex.com Business Review as: “Answered - Revdex.com has not heard back from the consumer as to their satisfaction with the business’s response.” The text of your response may be publicly posted on Revdex.com’s website.  Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.  We appreciate your cooperation in addressing this issue, and hope we can be of service to you in the future.Sincerely,Yesenia Villegas|Your Revdex.com
Revdex.comMichael C[redacted]
[redacted] Re: ID # [redacted]Dear Michael C[redacted] ,We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's Revdex.com Business Review as: “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Please know that Revdex.com is always available to discuss your case and review additional information. Sincerely,Yesenia Villegas| Your Revdex.comMESSAGE FROM BUSINESS:In response to complaint submitted by Michael C[redacted] ([redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.  In researching your order you placed on 8/17/2016, your order was cancelled on 8/18/2016 per your request and all charges are currently listed as a voided transaction.   We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,[redacted].Customer Service

In response to complaint submitted by [redacted] We are in receipt of your response and hope to provide a final resolution.  Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. Your satisfaction is important to us, and because you were not completely satisfied with our services, I have fully refunded the remaining charge of $9.95 as of 9/2/2016, and completely cancelled your order with our company.  An email receipt of the refund has been sent to the email address you provided on your original order, and the payment has been refunded to the account you used when you placed your order.   We hope this provides a resolution and apologize for any confusion this may have caused.  Thank You,[redacted]
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] M[redacted]

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   Our
website clearly states our services as well as our service charges,
several times throughout our site.  We have...

also clearly indicated we
are a privately owned company and are in no way affiliated with any
state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change
elsewhere, government forms may be obtained at [redacted] facilities at no
charge. To provide further affirmation of our services and charges, we
include a Terms and Conditions box, which you must accept before
proceeding with your address change. In researching your order placed on 5/25/2017,
it
appears you contacted
our customer service office on 6/3/2017 and agreed to a charge of
$29.97.  Because you were not fully satisfied with our services, we have
cancelled your order with us and have fully refunded the remaining
charge of $29.97 to the account used when ordering, per your request on 6/7/2017.  A
copy of the refunded transaction was sent to the email used when
ordering.  If you have any further questions or concerns,
please don't hesitate to contact our customer support during business
hours, Monday-Friday 8am-5pm and Saturdays
8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we
apologize for your negative experience, and hope this provides a
resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue

In response to complaint submitted by [redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit...

card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee.  In researching your order you placed on 10/27/2016, your order was cancelled on 10/29/2016 and all charges are currently listed as a voided transaction.   We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

In response to complaint submitted by [redacted]: We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We...

have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 6/20/2017, it appears you contacted our customer service office on 6/21/2017 and agreed to a charge of $29.97.  Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $29.97 to the account used when ordering, per your request.  A copy of the refunded transaction was sent to the email used when ordering.  If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted]  [redacted] We are in receipt of your response and hope to provide a final resolution.  Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. Your satisfaction is important to us, and because you were not completely satisfied with our services, I have fully refunded the remaining charge of $9.95 as of 9/7/2016, and completely cancelled your order with our company.  An email receipt of the refund has been sent to the email address you provided on your original order, and the payment has been refunded to the account you used when you placed your order.   We hope this provides a resolution and apologize for any confusion this may have caused.  Thank You,[redacted]
Customer Service

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   According to your complaint, you are alleging our company "Hi-jacked" customers attempting to [redacted] for change of address. ...

We cannot and do not intercept or hi-jack customers trying to use the [redacted] website.  Our service charge is to aid our customers in a smooth transition when relocating.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. Upon investigating your claim, we found 3 orders placed by you on July 25, 2016.  One order in your name, [redacted], and Two for [redacted].  There was one charge of $49.95 for all three orders.  There was no attempted contact to our customer support and all three orders were processed. Per your request, I have cancelled all three orders under your name, and fully refunded the charge of $49.95 to the account used when placing your order. If you would like to change your address with our company, you can contact our customer service department during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592.   We hope this provides some clarification and apologize for any confusion.  We look forward to helping you in the future. Thank You,Sydnie A.Customer Service

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit...

card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the [redacted].  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee.  In researching your order you placed on 03/03/2017, you contacted our customer service department and agreed to a charge of $1.95 resulting in a refund of $58.00 on 03/24/2017, which was immediately refunded to the account used when placing your order.  Due to your dissatisfaction with our services, I have fully refunded the remaining charge of $1.95 to your account, as well as cancelling the order for our services.  An email receipt of the transaction was sent to the email address we have on file. We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

Changemyaddress.com,Thank you for finally returning my money.  Regardless of what you claim about your website the fact remains I absolutely did not know I was not on the [redacted] website, would never have knowingly agreed to an alternative service other than [redacted] and would NEVER have knowingly agreed to any charge other than the $1 charged by [redacted].  Also, I would not have changed [redacted] address twice, so clearly there was a problem in the communication that the request had been completed.  I can not go back now and recreate what I did then for evidence.  However, other complaints on the Revdex.com site appear to share a similar experience to mine.  Customers who thought they were on the [redacted] site paying $1 and were surprised and angry to get charged so much from Changemyaddress.com.  And then there is just plain old common sense - who would say "Let me think about this:  Option A - I go to the [redacted] website to change my address and pay $1 or Option B - I go to changemyaddress.com to do it for me (if my address was actually ever changed) and pay 50 times what [redacted] charges.  I think I'll chose Option B."  .... said noboby - EVER!

In response to complaint submitted by Jennifer [redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the [redacted] and did not disclose charges to your credit...

card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the [redacted].  We also disclose our processing fee several times throughout our website.  No where on our site do we advertise our processing fee as $1.00.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the [redacted] as well as our processing fee.  In researching your order you placed on 03/06/2017, you contacted our customer service department and agreed to a 50% refund on 03/08/2017, which was immediately refunded to the account used when placing your order.  Due to your dissatisfaction with our services, I have fully refunded the remaining charge of $29.97 to your account, as well as cancelling the order for our services. We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,Sydnie A.Customer Service

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. After researching your order with us, placed on 12/16/2016, we found your Address Change request was submitted by us and fulfilled by the USPS. Our customer service department does not have any record of attempted contact.  Your satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have fully refunded the charge of $59.95 to the account used when placing your order and cancelled your order for our services.    If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free ** [redacted]   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted]: We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 10/02/2017, it appears no contact to Customer Support was made. Due to your dissatisfaction with our services, we have cancelled your order and fully refunded the charges to the account used when ordering.  A copy of the voided transaction was sent to the email used when ordering.  If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. After researching your order with us, placed on 1/26/2017, we found your Address Change request was submitted by us and fulfilled by the USPS. Our customer service department does not have any record of attempted contact.  Your satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have fully refunded the charge of $59.95 to the account used when placing your order and cancelled your order for our services.    If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.   Our company provides new mover services that are not currently available through the United States Postal Service. Included with...

our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.Your complaint states an advertising issue with our website.  Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue. Thank You,[redacted]
Customer Service