Change My Address

In response to complaint submitted by *** *** (***): We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site. We have also
clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. After researching your order with us, placed on 12/01/2016, we found your Address Change request was submitted by us and fulfilled by the USPSYour satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have fully refunded the charge of $to the account used when placing your order and cancelled your order for our services If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-#### We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue

This company charged me for the address change.....they did credit that off, but charged me an additional on 7/and on 7/27.....only one of the charges was credited to my account. I am asking that all money is refunded (that being the remaining that was charged to my account). Their website is not clear in any way. I am in the legal business and pay attention to things and details......it is designed like the United States Post Office in color, etc.. I have extended my change of address many times through the USPS, and this seems no different than their website. I do appreciate the time and effort you are putting into this matter. However, this company wheels and deals with you when you ask for a refund and ends up offering a lesser amount to perform their services. I don't like shady business practices like that, and I am sure I am not the only complaint. I am not being petty but want all money returned. Thank you

In response to complaint submitted by *** ** *** (***):We are in receipt of your complaint against our company and hope to provide a resolution.Our website clearly states our services as well as our service charges, several times throughout our site We have also clearly
indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.After researching your order with us, it appears you contacted our customer service representatives on June 1st, 2016, and a Refund of $was issued, per your request We cannot issue payment for any overdraft fees which occurred as a result of choosing to purchase our services.As stated on our website, if you are not completely satisfied with our services, we offer a full refund within days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ***.We hope this provides some clarification and apologize for any confusion this may have caused.We look forward to helping you resolve this issue.Thank You,Sydnie A.Customer Service

In response to complaint submitted by Jessica G*** (***): We are in receipt of your complaint against our company and hope to provide a resolution Our website clearly states our services as well as our service charges, several times throughout our site. We have also
clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service. We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no chargeTo provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. After researching your order placed with us on 10/11/2016, it appears we have no record of any contact made with our customer service departmentWe take our customer satisfaction with the utmost of importance, and because you were not completely satisfied with our services, I have cancelled your order with and fully refunded the charges to your account used when ordering I sent a copy of the refunded transaction to the email we have on file. If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-#### We hope this provides some clarification and apologize for any confusion this may have caused. We look forward to helping you resolve this issue. Thank You,Sydnie A.Customer Service

I was told by CS, that the address changed was already taken placehowever you said *** will do it 5/5/that's within days, it took a whole month to do an address change? you charge lots of money for inaccurate services, I completely have no doubt that your company is shady and a rip off.. Refund the money, and please fix your service practices. thank you

In response to complaint submitted by Becky H[redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. After researching your order with us, placed on 1/12/2017, we found your Address Change request was submitted by us and fulfilled by the USPS. Our customer service department does not have any record of attempted contact.  Your satisfaction is of utmost importance, and because you were not fully satisfied with our services, I have fully refunded the charge of $59.95 to the account used when placing your order and cancelled your order for our services.    If you have any further questions or concerns, please don't hesitate to contact our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at ###-###-####.   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted] [redacted]: We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We...

have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 6/24/2017, it appears no contact to our customer support was attempted during business hours.  Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the charge of $59.95 to the account used when ordering, per your request.  A copy of the refunded transaction was sent to the email used when ordering.  If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 5/08/2017, it appears you contacted our customer service office on 6/20/2017 and agreed to a refund of $29.98.  Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the remaining charge of $29.97 to the account used when ordering, per your request.  A copy of the refunded transaction was sent to the email used when ordering.  If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

I have tried calling your customer service department 5 separate times. The first time (Sept 4) I left a voicemail asking for a call back. I received nothing. The second, third, fourth, and fifth time I called it went into a continuous loop as I waited for a representative, none answered and after looping 4-5 times it went to the voicemail option. That is why I called so many times to receive a real human being to speak with and not a voice mail. I have not been able to speak with anyone and no one has returned my phone calls.I want to a complete refund - I was charged $59.95. My boyfriend, Joseph, is the one who used the website and my debit card and he stated he did not see a price on your website at all. I do not want to use your company for our address change and I want to be refunded in full as soon as possible.

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   Our company provides new mover services that are not currently available through the United States Postal Service. Included...

with our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.Your complaint states an advertising issue with our website.  Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]  
 We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue. Thank You,[redacted]
Customer Service

In response to complaint submitted by [redacted] [redacted]
*We are in receipt of your complaint against our company and hope to provide a resolution.   Our company provides new mover services that are not currently available through the United States Postal Service. Included with...

our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.According to your complaint, you state our service charge was not advertised before payment was processed.  Our website clearly states our services as well as our service charges, several times throughout our site.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue. Thank You,[redacted]Customer Service

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit...

card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]  In researching your order you placed on 8/30/2016, your order was cancelled on 8/31/2016 per your request and all charges are currently listed as a voided transaction.   We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,[redacted]
Customer Service

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   Our company provides new mover services that are not currently available through the United States Postal Service. Included with...

our service, we help you with connecting your home utility services at your new address, research and find the best deals on home entertainment services available in your area, get cost-comparisons for home security alarm systems and video monitoring services, reduce the clutter of receiving unwanted junk mail at your new address, and even add you to the do-not-call list to help protect your privacy from receiving unwanted spam phone calls from telemarketers.Your complaint states an advertising issue with our website.  Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change.  As stated on our website, if you are not completely satisfied with our services, we offer a full refund within 60 days of purchase by contacting our customer service during our business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]   We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue. Thank You,[redacted]Customer Service

In response to complaint submitted by [redacted] M[redacted] ([redacted]): We are in receipt of your complaint against our company and hope to provide a resolution.  According to your complaint, you state our company advertises itself as the USPS and did not disclose charges to your credit...

card.  Our website states several times that we are privately owned and are not affiliated with any state or federal government agencies, including the United States Postal Service.  We also disclose our processing fee several times throughout our website.  We also have a Terms & Conditions box, which you must select to continue with your address change.  The Terms & Conditions also state our non-affiliation with the USPS as well as our processing fee.  In researching your order you placed on 11/20/2016, your order was cancelled on 11/21/2016 and all charges are currently listed as a voided transaction.   We hope this provides some clarification and apologize for any confusion this may have caused and look forward to helping you resolve this matter.Thank You,[redacted] A.Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11825173, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to complaint submitted by [redacted]: We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 9/6/2017, it appears you contacted our Customer Support and cancelled your order for our services the same day.  Your order was cancelled and the charges to your account were fully voided.  A copy of the voided transaction was sent to the email used when ordering.  If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

In response to complaint submitted by [redacted]
*We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 7/22/2017, it appears no contact to our customer support was attempted during business hours.  Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the charge of $59.95 to the account used when ordering, per your request.  A copy of the refunded transaction was sent to the email used when ordering.  If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

Secondary response to complaint submitted by [redacted] ([redacted]):As stated in our previous correspondence, we do apologize for you experience we our company.  After researching your order and having the customer service call center research your call, it was determined you spoke with Asha F. (Not Sydnie) on October 4th., who immediately canceled your order and voided any/all charges to your account.  For quality assurance, we do keep records of all calls.  With that in mind, it was also determined our customer service representative did indeed follow protocol, and did cancel and void your transaction per your request.  Our website clearly states our services as well as our service charges, several times throughout our site.  We have also clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the United States Postal Service.  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at USPS facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. We do not have the ability to link, or otherwise traffic users from the United States Postal Services website, to our website.  We take our customer's satisfaction with great importance, and your order was successfully cancelled, and any charges to your account were voided.  Again, we apologize for any confusion this may have caused, and hope this provides a final resolution, as your requests have been fulfilled.   If you have further questions or concerns, please don't hesitate to contact our customer service during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at [redacted]  Thank You, Sydnie A. Customer Service

In response to complaint submitted by [redacted] We are in receipt of your complaint against our company and hope to provide a resolution.   Our website clearly states our services as well as our service charges, several times throughout our site.  We have also...

clearly indicated we are a privately owned company and are in no way affiliated with any state or federal government agency, including the [redacted].  We also indicate, should you wish to submit an address change elsewhere, government forms may be obtained at [redacted] facilities at no charge. To provide further affirmation of our services and charges, we include a Terms and Conditions box, which you must accept before proceeding with your address change. In researching your order placed on 6/26/2017, it appears there are no records of contact to our customer support center.  Because you were not fully satisfied with our services, we have cancelled your order with us and have fully refunded the original charge of $59.95 to the account used when ordering, per your request.  A copy of the refunded transaction was sent to the email used when ordering.  If you have any further questions or concerns, please don't hesitate to contact our customer support during business hours, Monday-Friday 8am-5pm and Saturdays 8am-1pm (Mountain Standard time) toll free at 1-888-481-9592. Again, we apologize for your negative experience, and hope this provides a resolution. We hope this provides some clarification and apologize for any confusion this may have caused.  We look forward to helping you resolve this issue.

This is not true.  I didn't go to this website but started at [redacted] and this fraud company is somehow linked into to get you to switch over to their website.  [redacted] is totally aware of this scam and told me they get calls all the time about the same company and they don't know how they are linked. I never went to this fraud site and when I checked out it does not give you a price to review before purchasing.   I knew how much the post office was so didn't worry about.   Who is dumb enough to pay $59.99 for an address change.    Total scam it's all over the Internet now I have researched it.Also Sydnie is who I spoke with and is the most rude person I have ever experienced in a business and I told her that.   So customer service satisfaction and she hung up on me once and I called her back.   Before the end of the conversation to be completely refunded I asked to speak to her supervisor to report her but sag said he was not there.   She was screaming "I do not r care" repeated as I told her I would be reporting this to Revdex.com.[redacted]