Charter Spectrum

August 2, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted] [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. & Ms. [redacted] & [redacted] involving a billing concern.    Charter’s records reflect that Ms. [redacted] spoke with a Charter representative on July 17, 2017. Upon review of this interaction, the representative asked Ms. [redacted] which channels were used within her home. Ms. [redacted] provided a list of the channels she watched, and the representative confirmed all mentioned channels were in her new channel lineup.   Ms. [redacted] was informed that if she wished to add additional channels to her current subscribed services she could upgrade to another channel lineup. Ms. [redacted] was also informed of the cost increase of this upgrade. Ms. [redacted] opted not to make any changes to her account at this time.   A Charter representative contacted Ms. [redacted] on July 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company and everyone I spoke with after the complaint were absolutely wonderful. There was a miscommunication of some sort at the local office, however, once upper management was made aware of my concerns, they were expeditiously addressed. Several members across the organization called, however a special thanks to the initial technician, [redacted], each of them spoke with me directly and provided their contact information. I was very pleased with all that helped address my concerns. It is definitely refreshing to be doing business with a company that truly cares about their customers and puts words into action. Please share with the highest levels of the organization!
Sincerely,
[redacted]

July 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] confirms that she received the billing statements requested. Ms [redacted] is aware that Charter waives one late fee per year. Ms. [redacted] was offered additional service plans but declined all offers. At the request of Ms. [redacted], no changes were made to her Charter account at this time.      A Charter representative contacted Ms. [redacted] on July 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

As of yesterday I have internet at the house. Charter came out and installed it. That resolves my complaint. I am now satisfied.

March 19, 2018   [redacted]
* RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records indicate on March 16, 2018, Charter contacted Ms. [redacted] to discuss her concerns. The representative advised Ms. [redacted] that the check for the Contract Buyout should arrive in 5-10 business days.   A Charter representative contacted Ms. [redacted] on March 16, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted], in the Saginaw, MI dispatch department, explained everything to me.  He was very professional, helpful AND...

knowledgeable. In my opinion he is an exemplary employee and had I been able to get through to him from the beginning, I wouldn't have had to file this complaint to get answers to my basic questions...only to report the terrible service from the two ppl in the video repair dept.  I now have [redacted]'s direct work number so going forward, if I have any other questions I WILL call him first. My guess is that even if he doesn't know the answer to any given question he'll be better able to direct me to the correct person to speak with.
Sincerely,
[redacted]

February 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 314-584-6721 314-645-2666 (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. Keith [redacted] involving a billing issue.   Charter records reflect that on February 24, 2017 Charter applied an adjustment for the time period where Mr. [redacted] was paying for duplicate services.   A Charter representative contacted Mr. [redacted] on February 25, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.
[redacted] Director – Corporate Escalations

June 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] L. [redacted] involving a billing concern.    Charter records reflect that the technician was refused access to troubleshoot during a service visit on April 20, 2017.  Mr. [redacted] was charged appropriately for the service visit.   A Charter representative contacted Mr. [redacted] on May 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

November 1, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that his billing does not reflect the expected credits from his initial complaint, and that his monthly billing is higher than he expected.   Charter records reflect that on October 28, 2016, Charter contacted Mr. [redacted] regarding his billing concerns. Charter’s assisting representative reviewed Mr. [redacted]’s billing statement, providing clarification on the credits applied to his account.   A Charter representative contacted Mr. [redacted] on October 28, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

February 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    In his complaint Mr. [redacted] states that Charter’s Internet Security Suite does not work properly.   Charter records reflect Charter’s representative informed Mr. [redacted] of Charter Security Suite’s limitations and Charter’s representative support availability.  As a courtesy, Charter’s representative applied an adjustment to the account.   A Charter representative contacted Mr. [redacted] February 14, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.
[redacted] Director – Corporate Escalations

August 29, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a damage claim.    Charter records reflect that Ms. [redacted]’s damage claim was approved for payment.   A Charter representative contacted Ms. [redacted] on August 25, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]
[redacted] 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. Ramona [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] was provided incorrect information regarding Charter’s 30 Day Money Back Guarantee.  A credit was applied to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on August 9, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] [redacted]

Revdex.com:
I have received a phone call from two members of Charter in these regards and expect more phone calls to follow up soon. I was told in one of the calls that some of the teams will have 7 days or so to do their part. I am looking at getting this resolved as I hate seeing...

companies have complaints on them for false information or even mis-communication among their teams. I was told that all supervisors of the sales team as well as installation teams will be contacted to all regards and are to get back with me on things. I also will be hearing back from one of the members from the executive office about everything as well.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I reject the response because we received no U.S. Postal written response from Charter nor  any telephone response.  We received an email from Estella Averette, Charter Communications.  We responded via telephone and waiting for a reply. We received a refund check without no authorized signature which we could not deposit at our bank.
Sincerely,
[redacted]

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] K. [redacted] involving a service concern.    In his complaint, Mr. [redacted] states that the installation of Charter’s service in his subdivision has been delayed...

several times and he does not believe that Charter will honor their contract to service the subdivision.   Charter records indicate on February 27, 2017, Charter‘s construction team made contact with Mr. [redacted] to discuss his service concerns.  Mr. [redacted] was informed that Charter has been approved to build in his subdivision and provided the tentative date of completion of the project for April 30, 2017.    A Charter representative contacted Mr. [redacted] on February 27, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern. In her complaint, Ms. [redacted] states that Charter interrupts her cable which is provided by her landlord, when she is delinquent for the...

Charter Internet. Ms. [redacted] states that her included services should not be impacted because of her separate Internet. Charter reserves the right to discontinue services, including those provided by Ms. [redacted]’s rental agreement, in the event payment is not received in full for billed charges. These stipulations are outlined in Charter’s Terms of Service, which Ms. [redacted] acknowledged and accepted upon using her services. A Charter representative contacted Ms. [redacted] on December 2, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference. Regards, [redacted] Director – Corporate Escalations

May 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the...

complaint submitted by Mr. [redacted] involving a marketing/advertising concern.    Charter’s records reflect that on April 29, 2017, Charter contacted Mr. [redacted] regarding his concerns. Charter’s representative reviewed the 30 day money back guarantee details, as advertised, with Mr. [redacted]. Mr. [redacted] informed Charter’s representative he understood and made a commitment to return Charter’s equipment to the local office.   A Charter representative contacted Mr. [redacted] on April 24, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,
[redacted] Director – Corporate Escalations   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 18, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on Mr. [redacted]’s January 2017 billing statement a notice was provided of a pending rate increase. On April 11, 2017, Charter contacted Mr. [redacted] and confirmed that he does not currently qualify for a promotion for standalone Internet service. In the interest of customer loyalty, Charter issued Mr. [redacted] a one-time account adjustment.   A Charter representative contacted Mr. [redacted] on April 11, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations