Charter Spectrum

July 18, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

[redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] D [redacted] involving a service concern.    Charter records reflect that Ms. [redacted] was informed that she has the best rate for her subscribed services. Charter representative discussed all billing questions/concerns with Ms. [redacted] and Ms. [redacted] confirmed that she is aware of her reduced service rate that will expire in 12 calendar months.   Charter has applied a credit to Ms. [redacted]’s account for the service visit on July 6, 2017.   A Charter representative contacted Ms. [redacted] on July 8, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 14, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter will need to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on August 9, August 10, August 11, and August 14, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On August 14, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   Corporate Escalations Charter Communications

June 20, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect on June 15, 2017 a Charter representative spoke with Ms. [redacted] regarding the payment applied to her account in error.  Ms. [redacted] billing was explained to her and advised that a one-time credit was applied to her account for her inconvenience.   Charter representative contacted Ms. [redacted] on June 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 23, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] B [redacted] involving a refund request concern.    Charter records reflect that Mr. [redacted] has been approved for Spectrum’s  Contract Buyout Program. As a result, Mr. [redacted] will receive a refund check within 7-10 business days.     A Charter representative spoke with Mr. [redacted] on August 16, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

November 7, 2016 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute Resolution[redacted]St. Louis, MO  63143[redacted] (facsimile)stlouis.Revdex.com.org RE:  MO Revdex.com [redacted]Dispute Resolution: This letter is in...

response to your correspondence regarding the complaint submitted by Mr. [redacted] S. [redacted] involving a service issue.   In her complaint, Ms. [redacted] states that she terminated service on July 15, 2016 and when the Charter technician came to Ms. [redacted]’s residence he did not take possession of her equipment claimed it was not in Charter’s inventory.     Ms. [redacted] is requesting that an adjustment be applied for the time period that she was billed for after the disconnection request. Charter records reflect that an adjustment was applied for the services billed after the original disconnection was completed. A Charter representative contacted to contact Ms. [redacted] on October 25, 2016 and discussed the above information. Charter’s direct contact information was provided to Ms. [redacted] for future reference. Regards, [redacted]Director – Corporate Escalations

June 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on May, 30, 2017, a Charter representative spoke with Mr. [redacted] regarding his concern. Mr. [redacted] was informed that he was provided incorrect information when he set up services.  Mr. [redacted] was informed he would need to pay all past due balances on his previous account, and need to prepay for the first month of services and installation fee before his service could be restored. Additional coaching was provided to the representative that provided incorrect information to Mr. [redacted] when setting up his account.    A Charter representative contacted Mr. [redacted] on May, 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 2, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving unwanted solicitation.    Charter records reflect on June 27, 2017, Mr. [redacted]’s number was placed on Charter’s Do Not Call list.  A credit was applied to Mr. [redacted]’s account for the issue.  Coaching was provided to the representatives who failed to honor Mr. [redacted]’s Do Not Call requests.   A Charter representative contacted Mr. [redacted] on June 27, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards   [redacted] Director – Corporate Escalations Charter Communications

July 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records indicate that on May 16, 2017, a member of Charter’s Technical Team completed a Survey and it was determined that a cable plant needs to be built. On June 16, 2017, construction was completed and Ms. [redacted]’s services were installed on June 23, 2017.    A Charter representative spoke with Ms. [redacted] on June 27, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

June 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that on June 5, 2017, a Charter representative spoke with Ms. [redacted] about her concern. Charter’s representative informed Ms. [redacted] that if she removes phone service, she will be billed standard rates for Internet and Cable service. Charter’s representative discussed the pricing for standard rates and Ms. [redacted] decided not to make any changes at this time.       A Charter representative contacted Ms. [redacted] on June 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

September 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that the incorrect service package was added to Ms. [redacted] account on September 28, 2017. As a result, the account was updated with the correct service plan and Ms. [redacted] was informed of her monthly total and new channel lineup.     A Charter representative spoke with Ms. [redacted] on September 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.     Regards,   Corporate Escalations Charter Communications Tell us why here...

September 27, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

June 13, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that a Charter representative spoke with Ms. [redacted] regarding her concern. Ms. [redacted] was informed of her service balance due. Once Ms. [redacted] has paid off her service balance in full, Charter will remove it from her credit report. Ms. [redacted] was also informed she can pay off her balance in three payment installments.   A Charter representative contacted Ms. [redacted] and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 31, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that on May 23, 2017, Charter’s technical team visited Mr. [redacted]’s service address to investigate his concern. Charter was able to move the equipment in question to Mr. [redacted]’s requested location, and confirmed it was working properly.   A Charter representative contacted Mr. [redacted] on May 23, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

March 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]                                         ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.   Charter’s records reflect that at this time more information is necessary to resolve Mr. [redacted]’s submitted concerns.  When attempting to speak with Mr. [redacted], he released the call after the Charter representative introduced themself.   Charter’s direct contact information has been provided to Mr. [redacted] and we encourage him to contact Charter directly so that the issue can be resolved.     [redacted] Director – Corporate Escalations

August 28, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] R [redacted] involving a billing concern.    Charter records reflect that due to an order entry error, Ms. [redacted]’ Internet service was disconnected. As a result, Charter applied a credit adjustment to Ms. [redacted]’ account.   A Charter representative spoke with Ms. [redacted] on August 22, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

March 22, 2018   [redacted] RE:  MO Revdex.com [redacted] ...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing and service concern.    Charter records indicate on March 15, 2018, Charter technicians were dispatched to Ms. [redacted]’s residence to activate service.  Ms. [redacted] was advised that a credit was applied to her account for the delay in installing her services.    A Charter representative contacted Ms. [redacted] on March 16, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. John B [redacted] involving a marketing concern.    Charter’s records reflect that on May 31, 2017, a Charter representative spoke with Mr. [redacted] regarding his concern. Mr. [redacted] was informed that he did not meet the eligibility requirements for this offer. Mr. [redacted] was informed he could not have Internet service within thirty days of receiving the Spectrum Internet Assist pricing. Mr. [redacted] disconnected his Internet services with Charter on June 4, 2017.   A Charter representative contacted Mr. [redacted] on May 31, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,
[redacted] Director – Corporate Escalations Charter Communications

July 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflects on July 6, 2017, a Charter representative contacted Ms. [redacted] and it was determined that since the International block was removed Charter would not be able to issue credit for the calls that were made after that block was removed.  A Charter representative issued a credit for all calls that were made prior to the block being removed.   A Charter representative contacted Ms. [redacted] on July 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] future reference.   Regards,   [redacted] Director – Corporate Escalations

August 15, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]
[redacted] 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted].   Charter is continuing to review Ms. [redacted]’s issue.  Charter will continue to be available to Ms. [redacted] should she have any questions. Charter’s direct contact information has been provided for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...