Charter Spectrum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

October 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE: MO Revdex.com [redacted]                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Upon receipt of Ms. [redacted]’s concerns, Charter has escalated the issue to the appropriate department. Charter will continue to attempt to reach Ms. [redacted] until a resolution is obtained.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, although their timeline on when things would be done didn't line up, such as I would be contacted by the office manager within 24 hours and it actually took 6 days before receiving the initial call from a project manager. 
Sincerely,
[redacted]

March 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] C [redacted] involving a service concern.    Charter’s records reflect that on February 22, 2017, Ms. [redacted] contacted Charter to transfer service to her new address. Upon review of the interaction, Charter determined that Ms. [redacted]’s telephone number was not transferred to her new residence as requested. On March 6, 2017, Charter corrected the error and confirmed that Ms. [redacted]’s Voice service was operating at the level of expectancy.   A Charter representative contacted Ms. [redacted] on March 8, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,
[redacted] Director – Corporate Escalations

July 2, 2017 Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute Resolution211 N. Broadway Ste. 2060St. Louis, MO 63102[redacted] phone[redacted] faxwww.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

[redacted]                Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.   Charter needs to speak with Mr. [redacted] directly to address his concern.  A Charter representative attempted to contact Mr. [redacted] on June 21, June 26, June 27, and June 28, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On June 28, 2017, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.  Regards, [redacted]Director – Corporate EscalationsCharter Communications

August 28, 2017
 
Revdex.com
Serving Eastern Missouri and Southern Illinois
Attn: Dispute Resolution
[redacted]
St. Louis, MO 63102
[redacted] phone
[redacted] fax
www.Revdex.com.org/stlouis
 
RE:  MO Revdex.com [redacted]...

[redacted]
               
Dear Dispute Resolution:
 
This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern. 
 
Charter records reflect that Ms. [redacted] is being billed correctly for the services to which she subscribes.  Charter confirmed that Ms. [redacted] was provided accurate information regarding the availability of new customer pricing.
 
A Charter representative contacted Ms. [redacted] on August 28, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.
 
Regards,
 
Corporate Escalations
Charter Communications

February 1, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving service and billing concerns.    In his complaint Mr. [redacted] states that he experienced Internet service issues after upgrading his Internet speed.  Mr. [redacted] is requesting that Charter credit the Internet activation fee.   Charter’s records reflect that Mr. [redacted] Internet service issues were resolved on January 27, 2017 during a service visit.  A credit for the activation fee was applied on January 30, 2017.   A Charter representative contacted to contact Mr. [redacted] January 30, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference   [redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Actually, once they received this information, they were very prompt in taking care of the on going issue. It was fixed within 48 hours.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/09) */
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.
In her complaint, Ms. [redacted] states Charter promised to buy her out of...

her contract and send her a Kindle Fire if she switched from Dish to Charter. Ms. [redacted] states Charter later advised her that she would not be receiving her Contract Buyout check or Kindle Fire. Ms. [redacted] states that Charter's representative was unprofessional. Ms. [redacted] is requesting that Charter send her Kindle Fire and Contract Buyout check.
Charter's records reflect on July 28, 2015 Ms. [redacted] spoke with a Charter representative who offered her a Kindle Fire Contract Buyout promotion. It was determined that Charter's representative did not enter a work order at the time because Ms. [redacted]'s account needed to be in good standing.
On August 3, 2015, Ms. [redacted] contacted Charter requesting the Kindle Contract Buyout promotion. The assisting representative incorrectly advised Ms. [redacted] that the promotion was no longer available. Upon further it was determined that Ms. [redacted] signed up for Charter's Triple Play Bundle and service was installed on August 10, 2015. Charter received Ms. [redacted]'s Contract Buyout Form and a copy of her online Dish Statement by mail but it did not contain her early termination fee, which has delayed her check from being processed. Valuable feedback has been shared with Charter's representatives.
On October 8, 2015, Charter's representative advised Ms. [redacted] that documentation showing proof of her early termination fee with Dish is required before we can issue her Contract Buyout check. Ms. [redacted] is aware that she is eligible for the Kindle Fire and will be receiving one because the promotion was available at the time of her sale.
A Charter representative contacted Ms. [redacted] on October 8, 2015 and reviewed the above information. The representative provided Charter's direct contact information to Ms. [redacted] for future reference.

Regards,
[redacted] D. [redacted]
Executive Escalation Manager
Charter Communications
2 [redacted]
[redacted] SC XXXXX
XXX-XXX-XXXX
[redacted] (facsimile)
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that when the seasonal suspension ended, Mr. [redacted] was being billed correctly for the services to which he subscribed.  On  June 12, 2017 Mr. [redacted] disconnected services with Charter.  A credit was applied to Mr. [redacted]’s account.   A Charter representative contacted Mr. [redacted] on June 28, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service issue.
In his complaint, Mr. [redacted] states that he continues to experience intermittent issues with his Charter Internet service without resolution. Mr. [redacted] alleges that technicians are late, do not contact him prior to coming to his home, and there is no communication between technicians.
Charter records reflect that on January 5, 2016, Charter's technician completed external maintenance within Mr. [redacted]'s area, which resolved his Internet service issues. On the same day, Mr. [redacted] advised Charter's representative that his Internet service was working properly. Charter advises Charter's pre-call is followed per Charter's policy.
A Charter representative contacted Mr. [redacted] on January 6, 2016 and reviewed the above information. The representative provided Charter's direct contact information to Mr. [redacted] for future reference.

Regards,
[redacted]
Executive Escalation Manager
Charter Communications
[redacted]
[redacted] (facsimile)

Complaint: [redacted]
I am rejecting this response because:
[redacted] from Charter contacted me. He agreed the amount I disputed with Charter was $187 upon termination. Charter later jacked it up to $255,after I terminated.
I DID AGREE to pay $181 to put this behind us, CONTINGENT on him sending me a revised bill stating I would be paid in full. He said he normally can't do that (really?) but he would try. He has not.
Please note his offer of $181 is $6 less than Charter wanted when I discontinued service. He agreed I disputed the $187 balance in several recorded conversations with Charter.
Six dollars! I suspect the $181 represents $30 or $40 in bogus penalties.
Sincerely,
[redacted]

May 18, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on May 12, 2017, a Charter representative spoke with Mr. [redacted] regarding his concern. The representative reviewed Mr. [redacted]’s current billing rate, and offered a twelve month promotional service package. Mr. [redacted] agreed to this new billing rate, and his account was adjusted to reflect this new package.   A Charter representative contacted Mr. [redacted] on May 12, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.  In her complaint, Ms. [redacted] states Charter processed a payment three times and was told it would take ten days to receive a...

credit.  Ms. [redacted] alleges when she inquired how she was going to receive the funds back, she was advised to call her bank and place a stop payment on the check.  Ms. [redacted] states she was charged $50.00 for return check fees and has requested that Charter remove these charges.      Charter’s records reflect on February 17, 2016, Ms. [redacted] contacted Charter regarding three payments made to Charter from her bank account.  An investigation identified that Ms. [redacted] asked the assisting representative if she contacted her bank would that refund her extra payments faster and the representative confirmed.  Valuable feedback was provided to the representative to ensure that all process and procedures are followed when dealing with refund request.  On February 26, 2016, an adjustment of $50.00 was applied Ms. [redacted]’s Charter account for the rejected payment fees.  A Charter representative contacted Ms. [redacted] March 8, 2016 and reviewed the information above.  The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,[redacted]Executive Escalation ManagerCharter Communications[redacted] Simpsonville, SC  29681[redacted] (facsimile)

October 12, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    In his complaint Mr. [redacted] stated his dissatisfaction with Charter’s response to his request for a lower monthly rate.    Charter has discussed and informed Mr. [redacted] of his rate and options on several previous occasions.  Charter offers various package combinations and/or promotions at any given time.  Customers are never forced to take particular services or packages.  Each customer must determine whether any particular package or service is adequate for their needs.  Not all packages or promotional rates are available to all customers, as the same may have certain eligibility requirements.  Charter reviews the quoted rate and that it excludes any installation, equipment, applicable franchise fees, taxes, late fees, or cost for other ancillary services at the time of sale.   A Charter representative attempted to contact Mr. [redacted] on October 7, October 8 and October 10, 2016. We were unsuccessful in these attempts.  It is Charter’s recommendation for Mr. [redacted] to contact Charter directly if he has further questions.   Regards,   [redacted] Director – Corporate Escalations

March 6, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate that a Charter representative attempted to contact Mr. [redacted] about his concern. Due to Mr. [redacted]’s experience, a courtesy credit is something Charter would like to review with the customer.   A Charter representative attempted to contact Mr. [redacted] on 2/24, 2/27, 2/28 and 3/01/17 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts.  On March 6, 2017, Charter mailed Mr. [redacted] a letter with direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I am rejecting this response because:
We spoke with a leadership development representative and was informed that due to the time period it took to speak with a representative that they could cut me a check, but it wasn't to be received for 3 weeks. The disputed amount is already due and would do me no good to float a check in the mail. We informed a spectrum representative twice before the payment was due and shouldn't be the customers fault. On top of that I received a late fee charge on top of all this. Sadly if you look at your recorded logs it will show the truth. And if this touches my credit in anyway please remove. Spectrum, This not an acceptable answer.
Sincerely,
[redacted]

I have been speaking to a [redacted] with Charter who has made threats to cut off my service if I continue with my complaint at Revdex.com.

September 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] M. [redacted] involving a serviceability concern.    Charter’s records reflect that construction is required to make Mr. [redacted]’s home serviceable. Mr. [redacted] will not need to contribute to the construction cost. Mr. [redacted] was informed of the construction process and timeline.   A Charter representative contacted Mr. [redacted] on September 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...