Charter Spectrum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect the agreed upon credit was applied to Ms. [redacted]’s account on June 26, 2017.    A Charter representative spoke with Ms. [redacted] on July 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 19, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter would need to speak with Ms. [redacted] directly to address her concern.   A Charter representative attempted to contact Ms. [redacted] on July 11, July 12, and July 14, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On July 17, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear Dispute Resolution:
This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] regarding a service concern.
In his complaint, Mr. [redacted] stated he continues to experience intermittent issues...

with his Charter Internet services. Mr. [redacted] alleges five Charter technicians have been to his home and have not been able to resolve his service issues. Mr. [redacted] is requesting resolution.
Charter's records reflect Mr. [redacted] has had three completed service visits in the past 12 months. On June 14, 2015, Charter's technician determined that Mr. [redacted]'s issues were cause by his own equipment. On June 27, 2015, a Charter technician completed internal maintenance and replaced Mr. [redacted]'s modem, which resolved his Internet service issues.
A Charter representative contacted Mr. [redacted] on June 27, 2015 and reviewed the above information. The representative provided Charter's direct contact information to Mr. [redacted] for future reference.

Regards,
[redacted] D. [redacted]
Executive Escalation Manager
Charter Communications
2 [redacted]
[redacted] SC XXXXX
XXX-XXX-XXXX
[redacted] (facsimile)
[redacted]@charter.com

August 14, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 314-645-3300 phone 314-645-2666 fax stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a Collections concern.    Charter’s records reflect that the balance with collections does not include equipment charges.   A Charter representative contacted Ms. [redacted] on August 10, 2017 and confirmed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service issue.   Charter records reflect that Charter’s representative previously did not process Mr. [redacted]’s damage claim appropriately and it was...

left in a pending status.  Upon receipt of Mr. [redacted]’s concerns, Charter’s representative obtained the necessary details and the claim was approved.  Charter is mailing a check for the reported damage.   A Charter representative contacted to contact Mr. [redacted] on March 5, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   [redacted] Director – Corporate Escalations

September 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] L [redacted] involving a billing concern.    Charter records reflect that a Charter representative explained the bill to Mr. [redacted]  in detail, including all one time charges. A credit adjustment was applied to Mr. [redacted]’s account for the payment service fee that was not disclosed when Mr. [redacted]  made a payment. Mr. [redacted] is aware of his past due balance to restore his Charter services.   A Charter representative spoke with Mr. [redacted]  on September 06, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. Mr. [redacted]for future reference.   Regards,   Corporate Escalations Charter Communications

July 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] was informed that all debts are valid on the four Charter accounts listed in her name and address on file. Ms. [redacted] has requested no further contact from Charter regarding this matter.   A Charter representative spoke with Ms. [redacted] on July 12, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that an additional credit was applied to Mr. [redacted]’s account regarding his concern.   A Charter representative contacted Mr. [redacted] on July 21, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that Mr. [redacted] contacted Charter on April 25, 2017 regarding his programming concerns. Valuable coaching feedback was provided to the representative who interacted with Mr. [redacted]. Per Mr. [redacted]’s request, the programming in question will be removed from his account on May 16, 2017.   A Charter representative contacted Mr. [redacted] on May 3, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

October 20, 2016  RE:  MO Revdex.com [redacted]    Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving service issues.   In his complaint, Mr. [redacted] states that he was disconnected by...

Charter without notice.  Mr. [redacted] states that Charter’s representatives were unhelpful and refused to forward his concerns to the appropriate members of leadership.   Charter records reflect that on October 18, 2016 Charter’s representative reviewed Mr. [redacted] billing and balances which addressed outstanding concerns.  Additional coaching was provided to those involved to ensure that Charter’s policies/procedures are followed going forward to prevent similar issues in the future.   A Charter representative contacted to contact Mr. [redacted] on October 18, 2016 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

June 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter’s records reflect that on June 21, 2017, a Charter representative spoke with Mr. [redacted] to schedule a service visit to determine the cause of his service interruption. On June 25, 2017, Charter was able to identify the issue outside of Mr. [redacted]’s home and correct it. Charter has made an attempt to follow up with Mr. [redacted] regarding his credit request but has been unsuccessful.    A Charter representative attempted to follow up with Mr. [redacted] on June 27, 2017.  Charter was unsuccessful in this follow up attempt to reach Mr. [redacted]. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

January 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:...

  This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] M. [redacted] involving a service concern.   In her concerns, Ms. [redacted] states that Charter still has not provided the necessary cable cards for their Ti-Vo device.   Charter’s records reflect on December 31, 2016 Charter successfully completed the activation at Ms. [redacted]’s residence.   A Charter representative attempted to contact Ms. [redacted] on December 31, 2016. Charter provided their direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

Complaint: [redacted]
I'm not satisfied with the level of service that was provided to me.  I was instructed by time warner cable that the previous time I negotiated my rate that it was "NOT" a promotional offer and that it I would not need to call in 12 months later (given to me during retention negotiations with cancellations after I asked for a supervisor). Feel free to find the call from me recorded from this time last year. The previous 3 years were negotiated promo plans for 12 months, except for the most recent phone call with time warner 1 year ago.  So spectrum came in, took over time warner and raised my rates and forced me to downgrade to not pay the new rate. 
Sincerely,
[redacted]

February 20, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]                   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. Scott [redacted] involving a billing concern.    In his complaint, Mr. [redacted] states that no one from Charter has contacted him about his billing concern. Mr. [redacted] states that in his previous complaint his request for compensation due to time spent trying to correct his issue was not addressed.   Charter records reflect on February 15, 2017, a Charter representative contacted Mr. [redacted] about his billing concerns. Due to Mr. [redacted]’s inconvenience, a Charter representative applied a onetime courtesy credit to his account.   A Charter representative contacted Mr. [redacted] on February 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

August 18, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-3300 phone 314-645-2666 fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. Aaron [redacted] involving a service concern.    Charter’s records reflect that when Charter contacted Mr. [redacted] he currently was not experiencing the service issue. Charter informed Mr. [redacted] of troubleshooting options if the service issue returned. A credit was issued to Mr. [redacted]’ account for his service interruption. Additional coaching was provided to the representative that interacted with Mr. [redacted] but did not follow Charter’s policy regarding escalating his concern.   A Charter representative contacted Mr. [redacted] on August 9, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Charter is a bold faced liar.  The recording will prove I am telling the truth.  Charter does not care about their customers.  Thy did not give me a direct contact number to call.  A year ago when signing up, I was told my rate would not go up.  That they would want to keep me as a customer.  I do not feel that Charter will try and resolve this matter in my favor.  Charter does not stand behind their word.  This is price gouging!
Sincerely,
[redacted]

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.  In her complaint, Ms. [redacted] alleges she was not informed of any charges when she signed up to have a technician come out to...

install her Charter services. Charter’s records reflect on February 17, 2016, Ms. [redacted] contacted Charter to setup new Charter TV, Internet, and Voice service.  Charter’s representative placed Ms. [redacted] in a three Year Triple Play promotion with DVR service and Silver package totaling $134.95 before taxes and fees.Certain Charter services will incur an installation fee while others will not.  Charter requires representatives to review services and billing at the time of sale, including any installation fees associated with the order and the exclusion of taxes and fees in a quoted promotional rate.  Charter’s first billing statement will include the associated installation charges, along with a month in advance for the services ordered.  On March 18, 2016, in the interest of customer loyalty Charter’s representative applied a credit in the amount of $79.98 to Ms. [redacted]’s account for the Charter Wi-Fi activation and installation fee.  Valuable feedback has been shared with Charter’s representative. A Charter representative contacted to contact Ms. [redacted] on March 13, 2016, and discussed the above information.  Charter’s representative advised Ms. [redacted] that her pricing is correct.  The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] Simpsonville, SC  29681[redacted] (facsimile)

August 30, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE: MO Revdex.com [redacted]                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] D [redacted] involving a service concern.    Upon receipt of Ms. [redacted]’s concerns, Charter has escalated the issue to the appropriate department. Charter will continue to attempt to reach Ms. [redacted] until a resolution is obtained.     Regards,   Corporate Escalations Charter Communications Tell us why here...