Charter Spectrum

December 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his concerns, Mr [redacted] states that he transferred his Charter services to his new location and has had nothing but billing issues since Charter’s records reflect an adjustment was applied for services from November 21, to December 17, Mr [redacted] was not assessed an installation feeCharter confirmed that the services are working properly A Charter representative contacted Mr [redacted] on December 19, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

July 19, Revdex.com Serving Ea [redacted] Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records reflect that Mr [redacted] disconnected services on July 11, Mr [redacted] requested Charter not contact him regarding the complaint It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations Charter Communications

October 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] R [redacted] involving a billing concern In his complaint, Mr [redacted] states that a Charter representative refused to honor the offer that was made to him through Charter’s website Charter’s records reflect that on October 25, 2016, Mr [redacted] accessed Charter.com to order new serviceUpon review of Mr [redacted] ’s order, Charter determined that Mr [redacted] was prompted with an ineligible offer due to a system errorOn October 26, 2016, Charter offered Mr [redacted] a new promotion for Charter’s TV Gold package, which Mr [redacted] accepted A Charter representative contacted Mr [redacted] on October 28, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

June 12, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter records reflect that on June 6, 2017, a member of Charter’s Field Operations Team visited Ms [redacted] residenceIt was determined that an amplifier was unplugged causing the low signal issueAll necessary maintenance work was completed to resolve Ms [redacted] service concernsBefore leaving, Charter’s Field Technician confirmed that Ms [redacted] reported signal issue is resolved A Charter representative contacted Ms [redacted] on June 7, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

March 19, [redacted] RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records reflect the store manager called Mr [redacted] on March 13, and let Mr [redacted] know the equipment has been returned to the store by the technician on August 28, A Charter representative contacted Mr [redacted] on March 13, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future referenceRegards,Corporate EscalationsCharter Communications

July 6, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records indicate that Mr [redacted] is not eligible for the promotional rate he is requestingAt the request of Mr***, No changes were made to his Charter account A Charter representative spoke with Mr [redacted] on July 6, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

February 24, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] B [redacted] involving a billing concern Charter records reflect that on February 17, Charter placed Mr [redacted] on a promotional discount A Charter representative contacted Mr [redacted] on February 17, and discussed the above informationCharter’s direct contact information was provided to Mr [redacted] for future reference [redacted] Director – Corporate Escalations

July 5, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter records indicate that on May 16, 2017, a member of Charter’s Technical Team completed a Survey and it was determined that a cable plant needs to be builtOn June 16, 2017, construction was completed and Ms [redacted] ’s services were installed on June 23, A Charter representative spoke with Ms [redacted] on June 27, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted] I am rejecting this response because: I am still waiting for a full refundI am not willing to talk to themThey took my money and cut me off, why would I want to talk to them? I have nothing to say to themAll they have to do is issue the full refund and this will be over Sincerely, [redacted]

June 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect that on June 5, 2017, a Charter representative spoke with Ms [redacted] about her concernCharter’s representative informed Ms [redacted] that if she removes phone service, she will be billed standard rates for Internet and Cable serviceCharter’s representative discussed the pricing for standard rates and Ms [redacted] decided not to make any changes at this time A Charter representative contacted Ms [redacted] on June 5, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

July 2, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter’s records reflect that Ms [redacted] ’s service was restored and the cable line in her driveway has been removedA credit was issued for the service outageAdditional coaching was provided to the representatives that interacted with Ms [redacted] but did not properly escalate her concerns A Charter representative contacted Ms [redacted] on June 26, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

April 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter records reflect that on March 30, Charter’s representative contacted Mr [redacted] and offered several package options to address his internet billing concern Mr [redacted] selected the option he felt would be best for him A Charter representative contacted Mr [redacted] on March 30, and discussed the above information Charter’s direct contact information was provided to Mr [redacted] for future reference [redacted] Director – Corporate Escalations

September 18, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter records reflect that the payments that incurred a processing fee were made with the assistance of Charter representatives Charter confirmed the fees are valid A Charter representative contacted Ms [redacted] on September 6, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

October 5, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] A [redacted] involving a serviceability concern Charter’s records reflect that the required construction needed to service Mr [redacted] ’s home was completed, and his requested services have been installed at his home A Charter representative contacted Mr [redacted] on September 26, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

June 9, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern On June 2, 2017, Ms [redacted] informed the representative that she will pick up the new equipment neededCharter has back dated Ms [redacted] ’ account to her initial requested date of disconnection for TV services which is April 18, Additional coaching was provided to the representative that failed to inform Ms [redacted] of the equipment upgrade needed for her new package A Charter representative contacted Ms [redacted] on June 2, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

January 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern In her complaint, Ms [redacted] states that she is requesting to have her bill adjustment for TV service from December to December 28, 2016, since she did not have her entertainment center Charter’s records reflect that Ms***’s property was repaired on December 28, Charter applied an adjustment to Ms***’s account for the referenced timeframe A Charter representative contacted Ms [redacted] on December 29, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states he signed up for a three-year price lock rate with CharterMr [redacted] states when he moved he was advised he could not keep his pricingMr [redacted] states he never received a callback from a supervisor as promisedMr [redacted] is requesting that Charter honor his three-year price lock rate as agreed Charter's records reflect on May 23, 2015, Mr [redacted] signed up for a Charter Triple Play Package for monthsOn July 20, 2015, Mr [redacted] transferred his Charter Triple Play Package to his new address and disconnected services at his old addressIt was determined that the assisting representative did not leave Mr [redacted] in his same promotional packageOn September 14, 2015, Charter's representative corrected Mr [redacted] 's account placing him back into 36-month promotional package at a rate of $including equipment before taxes and feesMr [redacted] was also provided with Charter's TV Silver package free for 12-monthsValuable feedback was shared with Charter's representative on escalating to supervisor for follow-up A Charter representative contacted Mr [redacted] on September 15, and reviewed the above informationThe representative provided Charter's direct contact information to Mr [redacted] for future reference Regards, [redacted] D [redacted] Executive Escalation Manager Charter Communications [redacted] SC XXXXX XXX-XXX-XXXX [redacted] (facsimile)

August 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] *** involving a billing concern Charter records reflect that Ms [redacted] is being billed correctly for the services to which she subscribes Charter confirmed that Ms [redacted] was provided accurate information regarding the availability of new customer pricing A Charter representative contacted Ms [redacted] on August 28, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

October 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern In his complaint, Mr [redacted] states that Charter’s handling of the transfer of services has left him with a larger billing statement and diminished services across the board Charter records reflect that while transferring service Mr [redacted] ’s package was modified to include 100Mbps Internet and new pricing, but these updates impacted Mr [redacted] ’s channel lineup without notification Mr [redacted] has been placed into discount pricing as a result of this error Additional coaching was provided to those involved to ensure moving forward Charter’s policies/procedures are followed to prevent incidents such as this with future Charter customers A Charter representative contacted to contact Mr [redacted] on October 18, and discussed the above informationCharter’s direct contact information was provided to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company has indeed reached out to me and we are working on a satisfactory solution Sincerely, [redacted]