Charter Spectrum

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meCharter addressed my issue right away and I was pleased with the way the manager handled my complaint My service has been fixed; the cable and internet are functioning correctly Charter is a great company that stands by their service Sincerely, [redacted] ***

July 10, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect the agreed upon credit was applied to Ms [redacted] ’s account on June 26, A Charter representative spoke with Ms [redacted] on July 6, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

September 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] N [redacted] involving a service concern Charter’s records reflect that a service visit was performed to investigate Ms [redacted] ’s concernCharter was able to identify the issue, and correct itA credit was applied to Ms [redacted] ’s account for her service interruption A Charter representative contacted Ms [redacted] on September 7, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

Complaint: I am rejecting this response because: I have rejected their responseThis has been a long standing problemThey should be happy that people are willing to pay their bills in a timely mannerThey have shown no willingness to work with meIf ever I have a chance to change companiesI have other companies that I did business with that work with their customers Sincerely, [redacted]

June 5, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that on May 25, 2017, a Charter representative spoke with Ms [redacted] regarding her concernCharter’s representative informed Ms [redacted] that her bill increased as a result of her seasonal plan expiringCharter applied an adjustment to Ms [redacted] ’s account and informed her of the new balance owed A Charter representative contacted Ms [redacted] on May 25, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 2, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr& Ms [redacted] & [redacted] involving a billing concern Charter’s records reflect that Ms [redacted] spoke with a Charter representative on July 17, Upon review of this interaction, the representative asked Ms [redacted] which channels were used within her homeMs [redacted] provided a list of the channels she watched, and the representative confirmed all mentioned channels were in her new channel lineup Ms [redacted] was informed that if she wished to add additional channels to her current subscribed services she could upgrade to another channel lineupMs [redacted] was also informed of the cost increase of this upgradeMs [redacted] opted not to make any changes to her account at this time A Charter representative contacted Ms [redacted] on July 30, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

August 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that on August 8, Mr***’s concerns were forwarded to the appropriate team for reviewCharter continues to investigate Mr***’s concerns and will provide an update once a resolution has been obtained Regards, Corporate Escalations Charter Communications

July 17, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Mr [redacted] ’s Internet service plan has been upgraded and Mr [redacted] will receive a credit each month until July Charter apologizes for any inconvenience A Charter representative contacted Mr [redacted] on July 7, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

September 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern In her complaint, Ms [redacted] states that during inclement weather her service with Charter has intermittent issuesMs [redacted] is requesting that Charter resolve the issue and provide an account adjustment for the time without properly working service Charter’s records reflect that on August 14, 2016, Ms [redacted] initially contacted Charter to report issues with her serviceOn September 17, 2016, Charter’s technical team identified and replaced faulty system equipmentOn September 20, 2016, Charter’s technical team replaced the cable line that connects Ms [redacted] ’s residence to Charter’s networkUpon completion of repairs, Charter confirmed that Ms [redacted] ’s service with Charter returned to the level of expectancyCharter issued Ms [redacted] an account adjustment for verified service issues A Charter representative contacted Ms [redacted] on September 21, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

I received an email from Charter honoring my requestThank you

Complaint: [redacted] I am rejecting this response because: I have tried to return calls from Mr [redacted] of Charter Spectrum numerous times to speak with them and correct my billing issues I received a letter from Charter notifying that my service would be disconnected and service was disconnected on 9/ I have even went to my bank to correct my billing statement Since my service is disconnected, I need Charter Spectrum to call me on my cell phone which they have the number Sincerely, [redacted]

December 19, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her concern, Ms [redacted] states that her Charter service continues to fail intermittently and is seeking assistance from Charter so her service will begin to work appropriately Charters records reflect that on December 13, 2016, Charter’s local field operations team discovered no issues with the Video services, but Ms [redacted] did indicate an issue with her services Charter is intent on locating the reported issues with the services and will maintain contact with Ms [redacted] until Charter is able to locate or identify the source of Ms [redacted] ’s service issues A Charter representative contacted Ms [redacted] on December 13, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

July 19, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter would need to speak with Ms [redacted] directly to address her concern A Charter representative attempted to contact Ms [redacted] on July 11, July 12, and July 14, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms [redacted] On July 17, 2017, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations Charter Communications

September 29, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] J [redacted] involving a billing concern In her complaint, Ms [redacted] states that Charter is billing her for equipment she is not using, but when she contacted Charter to discuss the charges and the return of the equipment Charter’s representative referred her to the local office which conflicts with her work schedule Charter records reflect that on September 21, Charter’s representative offered to provide the necessary return labels for the additional equipment not in use, but Ms [redacted] declined and indicated that she is having someone return the items to the local office On September 23, 2016, in the interest of customer loyalty, Charter’s representative applied an adjustment for the associated cost of the unused equipment A Charter representative contacted Ms [redacted] on September 23, and discussed the above information Charter’s direct contact information was provided to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

August 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] 314-645-(facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter records reflect on August 7, 2017, a Charter representative contacted Mr [redacted] and advised the Mr [redacted] that Charter has removed his contact number from all vendor call records and placed his account in a privacy status A Charter representative contacted Mr [redacted] on August 7, and confirmed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

Complaint: [redacted] I am rejecting this response because: I haven't received any phone calls regarding complaintI will look forward to the letter that was sent I'm the US mail Sincerely, [redacted]

Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her complaint, Ms [redacted] states that she is not receiving the monthly rates that Charter advertises to the public Charter records reflect that on November 8, 2016, Ms [redacted] ’s concerns were forwarded to the appropriate team for investigationAt this time Charter continues to investigate Ms [redacted] ’s concernsUpon completion of this investigation, Charter will contact Ms [redacted] with a resolutionA Charter representative attempted to contact Ms [redacted] , with the last attempt being on November 16, 2016, using the contact telephone number that Charter has on file Charter was unsuccessful in contacting Ms [redacted] It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] ***Director – Corporate Escalations

May 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that on May 23, 2017, a Charter representative spoke with Mr [redacted] regarding his concernMr [redacted] was advised that Charter was unable to place his account back into his previous rate, because it is no longer offeredMr [redacted] is aware of his new monthly rate, and a credit was issued to his accountAdditional coaching was provided to the representative that did not provide a clear explanation of the changes made to Mr***’s account A Charter representative contacted Mr [redacted] on May 23, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

March 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter’s’ records reflect that on March 14, 2017, Charter’s technical team began investigating Mr [redacted] ’s concerns During a service visit on March 16, Charter’s technician was unable to locate any issues impacting Mr [redacted] ’s service A Charter representative contacted Mr [redacted] on March 20, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations