Charter Spectrum

I was contacted by Spectrum and informed they went back and reviewed my phone calls and were going to charge me$and back date the bill and my bill would be adjusted within hoursMonday at the latest.I just logged in to pay my bill and nothing has been doneThey have also cut my service offI saw where the complaint had been closed because they made the effort to make things right, but they have not actually done so

When I spoke to the agent from charter/SpectrumIt left much to be desiredI was told they upgrade internet speeds and do many other upgradesi wanted to know why if I did not need the upgrades, the individual must also pay for themOf couse we have no opportunity for competitonHis answer was I should try [redacted] **because I lice in a condo and our bylaws do no allow dishesHis answer was "It's your problem...move." Our area has no competitonSo Charter has us at their mercyTherefore, my complaint # [redacted] is uselessAlthough, I have only basic TV and basic internet, I feel a bill of $each month is exorbitantAmen

March 21, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter’s’ records reflect that on March 8, 2017, Charter’s technical team began investigating Mr***’s concerns Repairs were made in Mr***’s area on March 17, Mr***’s modem was replaced during a service visit on March 20, to correct the service issues Mr [redacted] was also informed that a Business account was needed in order to have a static IP (Internet Protocol) address A Charter representative contacted Mr [redacted] on March 21, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

February 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states that his bill increased dramatically but no one at Charter can explain to him why Mr [redacted] believes that his last payment did not post to his account and requests that his account is credited and all late fees removed Charter records indicate that the billing statement in question did reflect charges for two months of service due to a transfer of service location Upon speaking with Mr [redacted] , Charter made billing adjustments his account to address his concerns Mr [redacted] ‘account was also credited a late fee and a transfer fee A Charter representative contacted Mr [redacted] on January 28, and discussed the above informationMr [redacted] was informed that Charter will follow up with him next month to verify that his bill is correct The representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

August 23, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] B [redacted] involving a refund request concern Charter records reflect that Mr [redacted] has been approved for Spectrum’s Contract Buyout ProgramAs a result, Mr [redacted] will receive a refund check within 7-business days A Charter representative spoke with Mr [redacted] on August 16, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications

April 4, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] *** StLouis, MO [redacted] (facsimile) RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] M [redacted] involving a billing concern Charter records reflect that the offer received is for new customers only Ms [redacted] currently does not qualify for the offer in question A Charter representative contacted Ms [redacted] on March 24, and discussed the above information Charter’s direct contact information was provided to Ms [redacted] for future reference [redacted] Director – Corporate Escalations

Complaint: [redacted] I am rejecting this response because: the repressive did not tell me it was missing MTV he said it was missing MTV 2, never did he say the original MTVsince this complaint I have cancelled my services because Charter is ridiculous and I'd rather take my television service elsewhereAnd I do not have the direct contact information for [redacted] , she never gave it to me Sincerely, [redacted]

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] J [redacted] regarding a service concern.In his complaint, Mr [redacted] states he has made several request for Charter to remove cable lines from an old utility pole to a new utility pole that was recently installed by the city of Thomaston, GA.Charter’s records reflect on March 29, 2016, Charter’s technical operation team dispatched technicians to Mr [redacted] ’s home and successfully transferred the cable line to the new utility poleA Charter representative contacted to contact Mr [redacted] on March 29, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference.Regards, [redacted] ***Director – Corporate EscalationsCharter Communications [redacted] (facsimile)

November 7, Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute Resolution [redacted] ***StLouis, MO [redacted] (facsimile)stlouis.Revdex.com.org RE: MO Revdex.com [redacted] ***Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] S [redacted] involving a service issue In her complaint, Ms [redacted] states that she terminated service on July 15, and when the Charter technician came to Ms***’s residence he did not take possession of her equipment claimed it was not in Charter’s inventory Ms [redacted] is requesting that an adjustment be applied for the time period that she was billed for after the disconnection requestCharter records reflect that an adjustment was applied for the services billed after the original disconnection was completedA Charter representative contacted to contact Ms [redacted] on October 25, and discussed the above informationCharter’s direct contact information was provided to Ms [redacted] for future referenceRegards, [redacted] ***Director – Corporate Escalations

September 7, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter records reflect that Mr [redacted] ’s modem was replaced during a service visit on September 3, Mr [redacted] was previously issued an account credit for the service issues A Charter representative contacted Mr [redacted] on September 6, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

February 1, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving service and billing concerns In his complaint Mr [redacted] states that he experienced Internet service issues after upgrading his Internet speed Mr [redacted] is requesting that Charter credit the Internet activation fee Charter’s records reflect that Mr [redacted] Internet service issues were resolved on January 27, during a service visit A credit for the activation fee was applied on January 30, A Charter representative contacted to contact Mr [redacted] January 30, and discussed the above informationCharter’s direct contact information was provided to Mr [redacted] for future reference [redacted] Director – Corporate Escalations

October 3, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] D [redacted] involving a damage concern Charter’s records reflect that Charter’s representative spoke with Mr [redacted] , and explained why his damage claim on his property has been denied A Charter representative contacted Mr [redacted] on October 3, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

I received a call August 22nd and 24thI do not want to receive anymore calls

August 14, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter will need to speak with Ms [redacted] directly to address her concern A Charter representative attempted to contact Ms [redacted] on August 9, August 10, August 11, and August 14, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms*** On August 14, 2017, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

December 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] is requesting additional credit for the previous Internet issues he experienced Charter records reflect that on December 14, 2016, Mr***’ concerns were forwarded to the appropriate team for investigationA Charter representative attempted to contact Mr [redacted] on December 14, December 15, December 16, and December 19, using the contact telephone number that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr*** At this time, Charter is unable to complete our investigation to resolve Mr***’ service concerns without successful contact It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite this matter Regards, [redacted] Director – Corporate Escalations

March 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] *** *** StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] A [redacted] involving a billing concern Charter’s records reflect that a manual refund check was mailed to Mr [redacted] and delivery was confirmed by FedEx tracking on March27, A Charter representative attempted to contact Mr [redacted] on March 23, March 27, and March 28, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr*** On March 28, 2017, Charter mailed Mr [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution [redacted] Director – Corporate Escalations

July 2, Revdex.com Serving Eastern Missouri and Southern IllinoisAttn: Dispute ResolutionNBroadway Ste2060StLouis, MO [redacted] phone [redacted] faxwww.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter needs to speak with Mr [redacted] directly to address his concern A Charter representative attempted to contact Mr [redacted] on June 21, June 26, June 27, and June 28, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr [redacted] On June 28, 2017, Charter mailed Mr [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] ***Director – Corporate EscalationsCharter Communications

January 20, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern In her concerns, Ms [redacted] states that the Charter TV and Voice service is not working properly Ms [redacted] also states that Charter damaged her television during their last service visit Charter’s records reflect that on January 19, 2017, Charter’s local field operations team surveyed the damaged television and provided Ms [redacted] with her options of filing a damage claim for the scratch, but Ms [redacted] decline at that time While onsite, Charter’s technicians initiated the process to determine the source of Ms [redacted] ’s service issues At this time, Charter has not completely determined the cause and is working closely with Ms [redacted] until such resolution is obtained A Charter representative contacted Ms [redacted] on January 20, 2017, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

March 26, [redacted] RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing and service concern Charter’s records indicate that Mr [redacted] ’s additional receiver was installed on March 19, which resolved his service concerns A Spectrum representative spoke to Mr [redacted] on March 21, and provided a credit for the issues he experienced A Charter representative contacted Mr [redacted] on March 21, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, Corporate Escalations Charter Communications Tell us why here

July 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter was unable to address Ms***’s concern without speaking to her for additional information A Charter representative attempted to contact Ms [redacted] on July 5, July 6, July 7, July 8, July 9, and July 10, using the contact telephone number that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms*** On July 12, 2017, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations Charter Communications