Charter Spectrum

July 28, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a service concern Charter would need to speak with Mr [redacted] directly to address his concern A Charter representative attempted to contact Mr [redacted] on July 21, July 22, July 27, and July 28, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Mr*** On July 27, 2017, Charter mailed Mr [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Mr [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] Director – Corporate Escalations Charter Communications

August 5, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving in a repair concern In his complaint, Mr [redacted] states that Charter is forbidden to dig on their property and yet upon arriving at home he’s found Charter digging up his sod, rocks and lawn Mr [redacted] also states that Charter has a line draped across his trees and into the woods Mr [redacted] is seeking repairs to his lawn and property as discussed with Charter representatives in the past Currently Charter continues to work with Mr [redacted] to address both the lawn damage and Mr [redacted] ’s other concerns Until such point, Charter’s representative will continue to work with Mr [redacted] further for a resolution A Charter representative contacted Mr [redacted] on July 26, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Please be advised Spectrum was unable to lower any costs and advised that the pricing I currently have with Time Warner would cost less and include more viewing channels than what was offered thru Spectrum That is why no changes were made Considering their response I have no option other than accept their response Sincerely, [redacted]

Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing issue In his complaint, Mr [redacted] states that Charter delayed the port and is seeking an additional payment so that the number can be restored then ported to the provider of her choosing Ms [redacted] states that she is still requesting that Charter port her telephone number, [redacted] , from Charter to *** Charter records reflect that on November 2, 2016, Mr [redacted] ’s wife returned the equipment and indicated that they were disconnecting service, but the Charter representative did not relay the appropriate steps to port Mr [redacted] ’s telephone number from Charter to ***On November 21, 2016, Charter confirmed that Mr [redacted] ’s telephone number, [redacted] , was ported from Charter to [redacted] and was working properly A Charter representative contacted Mr [redacted] on November 22, and discussed the above informationCharter’s direct contact information was provided to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations 864-603-864-297-(facsimile) Tell us why here

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states Charter billed him for installation and additional fees that were not discussed when he scheduled for service to be installedCharter’s records reflect on March 18, 2016, Mr [redacted] established Charter’s TV, Internet, and Voice serviceUpon review of the work order, Charter determined that due to an order entry error, Mr [redacted] ’s installation and activation fees were not waived as requestedOn April 13, 2016, Charter provided an account adjustment, totaling $94.98, for verified billing issuesCharter provided valuable feedback to the representative that interacted with Mr [redacted] but failed to utilize correct order entryMoving forward, Mr [redacted] understands his monthly rate with Charter, including all applicable fees and taxesA Charter representative contacted Mr [redacted] on April 13, 2016, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference.Regards, [redacted] ***Director – Corporate EscalationsCharter Communications [redacted] (facsimile)

August 31, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter would need to speak with Ms [redacted] directly to address her concern A Charter representative attempted to contact Ms [redacted] on August 24, August 27, August 28, August 29, and August 30, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms [redacted] On August 30, 2017, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

May 22, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that Ms [redacted] returned her equipment on January 10, The Charter representative failed to stop the billing on Ms [redacted] ’s account after she returned her equipment On May 15, 2017, a Charter representative spoke with Ms [redacted] regarding her concernCharter applied a credit for the overcharges on Ms [redacted] ’s accountAdditional coaching was provided to the representative that that failed to properly close Ms [redacted] ’s account A Charter representative contacted Ms [redacted] on May 15, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

June 8, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by MrJohn B [redacted] involving a marketing concern Charter’s records reflect that on May 31, 2017, a Charter representative spoke with Mr [redacted] regarding his concernMr [redacted] was informed that he did not meet the eligibility requirements for this offerMr [redacted] was informed he could not have Internet service within thirty days of receiving the Spectrum Internet Assist pricingMr [redacted] disconnected his Internet services with Charter on June 4, A Charter representative contacted Mr [redacted] on May 31, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

June 16, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern Charter’s records reflect that on June 14, 2017, Mr [redacted] concerns were forwarded to the proper team for review It was determined Mr***’s account would not be credited back to November A Charter representative contacted Mr [redacted] on June 14, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 7, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that Ms [redacted] spoke with a Charter representative regarding adding TV servicesUpon review of this interaction the representative failed to accurately inform Ms [redacted] the difference between Charter’s old channel lineup and its current channel lineup Ms [redacted] was offered a bundled service package that included TV, Internet and Voice services, however she declined this offerCharter has placed Ms [redacted] ’s current Internet service in a promotional rate lasting for monthsMs [redacted] is aware of these changesAdditional coaching was provided to the representative that did not provide accurate information regarding the changes made on Ms [redacted] ’s account A Charter representative contacted Ms [redacted] on July 30, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, Corporate Escalations Charter Communications

July 27, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] F [redacted] involving a billing concern Charter records reflect that the reported debt is validAs a courtesy, Charter has recalled the debt allowing Mr [redacted] more time to resolve the balance A Charter representative contacted Mr [redacted] on July 26, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

August 5, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO 314-645-phone 314-645-fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] Charter is continuing to review Mr [redacted] ’s issue Charter will continue to be available to Mr [redacted] should he have any questionsCharter’s direct contact information has been provided for future reference Regards, Corporate Escalations Charter Communications

Complaint: [redacted] I am rejecting this response because:I have also made several attempts to reach the local managerI have yet to be able to talk to that individual ( [redacted] )With all the alleged attempts only one voice mail was ever left to meThe other “attempts” must have been a call with no voice mailIt is so frustrating to me that Charter makes it look like they are doing so much to help a customer! I have set up an appointment to have a tech come out and switch out the cable box like they always do which never solves the problemMaybe if I did not pay my bill for a couple of months would get somebody’s attentionI have been involved in customer relations for years, Charter is THE absolute worst company I have EVER dealt with Sincerely, [redacted]

AUGUST 23, 2016, problem started when our cable was broken in our front lawn Temporary cable was placed a few days later and was informed I would be contacted within days for future permanent cable burial scheduling Since August 23rd, I have placed follow up calls, September 19th, October 5th, October 19th, October 31, November 8th, November 14, During this time period, have spoken with different supervisors Supervisor 1, [redacted] Exton October 19, Supervisor 2, Naomi October 31, @ which time I emailed pictures Supervisor ***, November 8, who I corresponded with thru phone & or email on November 11, 15, & 19, My last email stated the 2nd temporary cable was still on my lawn The underground cable was buried Nov17th, AND TEMP CABLE HAS YET TO BE SPLICED TO UNDERGROUND CABLE AND THEN REMOVED MY LAST VERY FIRM REQUEST,"BURY BEFORE THANKSGIVING!!!" Today's date November 29, (i.edays)

Complaint: [redacted] I am rejecting this response because: This is unfair and I do not agree with it please read what I attach to my complaint it will explain to you much better ok thank you [redacted] Sincerely, [redacted]

March 22, [redacted] RE: MO Revdex.com [redacted] *** Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern Charter was unable to address Ms [redacted] concerns without speaking to her for additional information A Charter representative attempted to contact Ms [redacted] on March 13, March 16, March 19, and March 20, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms*** On March 19, 2018, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, Corporate Escalations Charter Communications

January 30, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr [redacted] involving a billing concern In his complaint, Mr [redacted] states that he was charged an Installation fee for WIFI service that he was not informed of Upon contacting Charter to have the fee removed, Mr [redacted] states that he was only provided a partial credit Mr [redacted] request that his account is credited the remaining amount for the activation fee A credit was applied to Mr [redacted] ’s account to remove the entire amount associated with the activation fee for the WIFI service A Charter representative contacted Mr [redacted] on January 25, and discussed the above informationThe representative provided Charter’s direct contact information to Mr [redacted] for future reference Regards, [redacted] Director – Corporate Escalations

June 13, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution NBroadway SteStLouis, MO [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern Charter’s records reflect that on June 12, 2017, a Charter representative spoke with Ms [redacted] regarding her concernMs [redacted] was offered a promotional monthly rate for her subscribed servicesMs [redacted] accepted this offer, and her account was adjusted to reflect this new monthly rate A Charter representative contacted Ms [redacted] on June 12, and discussed the above informationThe representative provided Charter’s direct contact information to Ms [redacted] for future reference Regards, [redacted] Director – Corporate Escalations Charter Communications

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a billing concern In her complaint, Ms [redacted] states Charter promised to buy her out of her contract and send her a Kindle Fire if she switched from Dish to CharterMs [redacted] states Charter later advised her that she would not be receiving her Contract Buyout check or Kindle FireMs [redacted] states that Charter's representative was unprofessionalMs [redacted] is requesting that Charter send her Kindle Fire and Contract Buyout check Charter's records reflect on July 28, Ms [redacted] spoke with a Charter representative who offered her a Kindle Fire Contract Buyout promotionIt was determined that Charter's representative did not enter a work order at the time because Ms [redacted] 's account needed to be in good standing On August 3, 2015, Ms [redacted] contacted Charter requesting the Kindle Contract Buyout promotionThe assisting representative incorrectly advised Ms [redacted] that the promotion was no longer availableUpon further it was determined that Ms [redacted] signed up for Charter's Triple Play Bundle and service was installed on August 10, Charter received Ms [redacted] 's Contract Buyout Form and a copy of her online Dish Statement by mail but it did not contain her early termination fee, which has delayed her check from being processedValuable feedback has been shared with Charter's representatives On October 8, 2015, Charter's representative advised Ms [redacted] that documentation showing proof of her early termination fee with Dish is required before we can issue her Contract Buyout checkMs [redacted] is aware that she is eligible for the Kindle Fire and will be receiving one because the promotion was available at the time of her sale A Charter representative contacted Ms [redacted] on October 8, and reviewed the above informationThe representative provided Charter's direct contact information to Ms [redacted] for future reference Regards, [redacted] D [redacted] Executive Escalation Manager Charter Communications [redacted] SC XXXXX XXX-XXX-XXXX [redacted] (facsimile) Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

October 26, Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] StLouis, MO [redacted] (facsimile) stlouis.Revdex.com.org RE: MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Ms [redacted] involving a service concern In her complaint, Ms [redacted] states that a Charter representative disconnected her call when contacting Charter for assistanceAdditionally, Ms [redacted] states that she is supposed to be receiving Internet service through her property complex but is not receiving the Internet service Charter’s records reflect that on October 15, 2016, Ms [redacted] contacted Charter for assistanceUpon review of the interaction, Charter determined the correct steps were not followed to transfer Ms [redacted] to Charter’s survey system as requestedCharter provided additional coaching to the representative to ensure that customers are properly transferred moving forwardIn regards to Ms [redacted] ’s Internet concerns, Charter reviewed Ms [redacted] ’s account and verified that there is currently no service agreement in place between Charter and Ms [redacted] ’s property complex to provide Charter’s Internet service at bulk rates A Charter representative attempted to contact Ms [redacted] on October 18, October 19, October 20, October 21, and October 22, 2016, using the contact telephone number and e-mail address that Charter has on file Charter was unsuccessful in these contact attempts to reach Ms [redacted] On October 26, 2016, Charter mailed Ms [redacted] a letter with Charter’s direct contact information It is Charter’s recommendation that Ms [redacted] contacts Charter directly to expedite a resolution Regards, [redacted] ***Director – Corporate Escalations