I have used this company times and I have been very impressed with their service I have used a lot of carpet cleaners and by far this company has gotten me the best resultsI recommend them
I have used Boss Services for years because of their impeccable customer service and quality of work they provide I personally have never had an issue with any of the work that they've ever performed I'm amazed that over the years the quality of workmanship and the knowledge of the technicians has only been better and better over the years I highly recommend Boss Services to anyone that is looking for a top-notch professional organization
Professional carpet cleaning (deep steam-cleaned) at its very best! Fantastic job done by the owner (Perry, MI) Very personable, efficient, and takes all the time needed to do a high quality job! I would have Bob Pdo my carpet cleaning any time He really cares! I can surely recommend him with the strongest citation possible! Bob P is the best!
Thank you Bob and Boss Optima for bringing Bob to my attention!
Hired this company to clean carpets in a newly purchased homeThe carpets were in bad shape with several pet stainsThey did their best to get the stains out and worked for several hoursThey are reasonably priced and did a great job
I paid for carpet cleaning They did not show up during the appointed time window -or at all I called and was told they would call the technician and call me right back They did not call me right back, and when I called them again hour later, they still had no answer I immediately cancelled my credit card payment for the service and told them I was very disappointed in their lack of follow through I would not recommend this company at all
I worked and completed carpet cleaning and tile grout jobs for Boss Optima/Ultra, to their customers satisfaction based on a rating scale of to last year I received 9s and 10s as I was told by *** *** *** wanted me to become a partner since I did so well of a job for themI had to purchase uniforms and magnets( for my van) costing me $totalI did jobs as a partner for BossI was told by *** *** that he was ending our partnership because of a customer complaint because I used a portable carpet extractorHe said I would be paid all back pay due to me.I was shorted on jobs on February 26th and 27thAlso the I still have not been paid for the last jobs I did for them in Fremont Ohio on May Also they had enough nerve to ask me to do another furniture cleaning job for them last Friday June 15th yet I have not been paid what is owed to meThis company uses other contractors like me all to their advantage they have no regard as long as you can
This issue is about all aspect of the service:
The air duct cleaning was scheduled for 4/4, 8-ame called at 9:to ask when the serviceman was coming and they did not know what was going onWe called more times during the next hour and were told to be patient and that it will be another hour and a half till someone may show upA little after am we talked to a manger who offered a discount but told us that we will still have to wait one hour and a half
At this point we cancelled the service and we did not know that our credit card was charged days earlier
The business requested a credit card number when the service was orderedWe thought that they will hold the card until the service is delivered, but the credit card was charged right awayI am not sure if this is even legal to charge money for the service that is not performed yet
Today is 4/and $is still not back on our accountI called today and was told that a manager will call me back this
DO NOT USE THIS COMPANY!!!! They make appointments with me and no one ever showed upThe 3rd technician finally showed up an hour lateThey severely damaged all my tile!!!!! They scratched/etched all areas close to grout and also broke corners off multiple tiles!!! The chemical they used was sprayed all over my doors and baseboards and STAINED everything it came in contact with!!!
My new door stops are also tarnished from this chemical and my grout is now DIFFERENT COLORS!!! They promised to send out a different technician which was a lie!!! They sent out the same guy who damaged everythingHe tried to paint over the STAINED doors but he was obviously was no painter and after I found multiple runs I told him to just stop
The national manager, Michael O*** promised to call me back that same day with options on how to fix my damaged home and has never called me backI have messaged and called the office but no one is calling me back!!! I am warning others not to use this
I am a local subcontractor here in Houston TXI was called from boss optima to do a few jobs for themThey didn't pay me for all jobs It took them over months to pay for one job out of all done in weeks Eventually after months I got other checksI contacted a quite few times and all they want me to do is give me more work, I refuse to work for themI contacted the number, their email their message number And all they keep saying is they apologize they have 1000s of overflow jobs and are behind They owe me from4/11/costumer name Sheila coward 4/13/costumer name Elaine 5/25/ customer name *** *** 6/07/costumer name *** *** All jobs were at least one hour awayIt's been month now since the first job and they are doing nothing To make sure I get paid
I paid for carpet cleaning They did not show up during the appointed time window -or at all I called and was told they would call the technician and call me right back They did not call me right back, and when I called them again hour later, they still had no answer I immediately cancelled my credit card payment for the service and told them I was very disappointed in their lack of follow through I would not recommend this company at all
DO NOT USE THIS COMPANY!!!! They make appointments with me and no one ever showed upThe 3rd technician finally showed up an hour lateThey severely damaged all my tile!!!!! They scratched/etched all areas close to grout and also broke corners off multiple tiles!!! The chemical they used was sprayed all over my doors and baseboards and STAINED everything it came in contact with!!!
My new door stops are also tarnished from this chemical and my grout is now DIFFERENT COLORS!!! They promised to send out a different technician which was a lie!!! They sent out the same guy who damaged everythingHe tried to paint over the STAINED doors but he was obviously was no painter and after I found multiple runs I told him to just stop
The national manager, Michael O*** promised to call me back that same day with options on how to fix my damaged home and has never called me backI have messaged and called the office but no one is calling me back!!! I am warning others not to use this
Brian did a great job on our carpetsWe have kids so our carpet gets a lot of trafficI was really surprised how good the walkways came outBrian was very thorough and detailed I've used some of the national chains and I think this result was better then what I have experienced with the othersThumbs up!
Timely and professional execution of service I have an antique Persian rug and they did a beautiful job cleaning it This company is easy to do business with and very courteous
I used this company about three years ago and have been recieveing sales calls every month or so even after asking them to stop and asking to speak to a supervisor that would always just hang up the phone
I purchased an upholstery cleaning from Boss Optima in Irondale, Al Was charged a very high price but, as per their website, was promised a FREE no obligations demo, truck mounted steam cleaning, free unlimited bottles of stain remover, and money back guarantee on the service Was charged in full over a week before cleaning occurred A local company called Royal Steam Cleaning showed up to do the service Did not use truck mounted steamNo free demo No knowledge of stain remover Items were cleaned but many stains remained Afterward, Called Royal to get a quote on service I just received It was half what I paid to Boss Optima
Called Boss Optima Asked why I paid so much for a local service to do the job Said they were specially trained to clean things the Boss Optima way Do they clean things differently, for half as much, when someone calls them directly? Told Boss I wanted a refund to reflect the pricing the local company would have charged me to do the work Told
Over the years I have tried different carpet cleaning companies but in the last years I only use Boss Cleaning Service They have consistently done an excellent jobThe crew is friendly, helpful and knowledgeable
If you are looking for the best...it is Boss
Im a private carpet cleaning companie who was hire to do a cleaning job I have to hire personel to complete the job as well as renting a scalpfolder to go feets high they are a Horrible Companie they should get out of business I have been waiting more tha weeks for my pyment At first they call me a milion times and now a cant comunicate with anyone , specially Mike the fraudulent person who stated that I was gpong to get payd rigth away I have recorded phone calls and text to prove how delincuent this people are
If I could give a -rating I would
Issue: Requested refund from Boss Optima Service, Mesa AZfor the poor job of cleaning the grout in my home
Boss Optima did advertise a "Customer Satisfied Warranty" meaning, a refund will be given back to the client if they are not happy with the final results(WORTHLESS, Boss did not honor their Warranty)
Note: Boss Optima has now changed their website They no longer print Customer Satisfied Warranty
They now state they offer an "exclusive day warranty " (No meaning given)
Their website also now states:
"This state of the art cleaning system uses a combination of intense heat and high pressure extraction to remove even the toughest buildupSuperior technology ensures the best results possible"
To find out the full meaning of their "exclusive day warranty "
I started a chat session ---
I entered
"I'm inquiring about the meaning of your "exclusive day warranty " Your web page does not say what it means."
• XXXX joined
• D
Hello xxx, been a while, how have you been?
"That day warranty means that if you sign up and are not satisfied within days, you can cancel for a FULL REFUND"
Please keep this meaning of their warranty in mind, when reading what I'm going through
I hired Boss in July to clean carpet in one room and the staircase, and to clean about 650sq' tile/grout/shower
The cleaning of the carpet was OK, but the Tech (co-owner) from Boss was not able to clean the dirt out of grout after two triesAfter the second try, I requested a refund based on the inability to remove the dirt with their processI was told, by the tech that over time the color for the grout changes and it will never be the same color it was when newThe co-owner Mike O***, reported that the grout is as clean as possible
I did not believe that to be trueI was able to use a product purchased from Home Depot (ZEP) to clean some of the grout back to the original color (the dirt is gone)Just in case that I was correct I took before and after photos, and sent these photos to MrO*** to show him that the grout is cleanable and again request a refund
At this point I was offered the sum of $, I replied NO, this is less than 50% of the cost.($for only the grout cleaning)At this time I requested a detailed list of service(s), (still to today I have not received), that were completed correctly that I should pay $for?
No responds…for about weeks
MrO*** then just requested the cleaning process to be repeated, it was, different area used and again the same result, and photos were sent to him
This started e-mails (about 24+) and this issue has been going on for 10+ months, and it’s not over
Note to possible clients, If you do hire Boss Optima Service to clean your grout, make sure that they can clean it (Side Note: in their web site, their process is to try a small area before they start, they did not use this process in my home) If they had, this issue would not exist
Payments: Do not give them the whole amount until the job is completed to your satisfaction, if they say you must pay up front, hire someone else, why you ask, (even if the tech is not able to clean your grout, he keeps his pay(what a job, just think, you can do a poor job but you still get paid!)
An agreement was reached between myself and Boss Optima (MrO***)MrO*** called my home and we agreed that Boss will refund just over $But because the co-owner (the tech) would not return any of his pay, Boss needed to repay the money in two checks, one that I could cash on arrival and the other that can be cashed next monththese checks were to be in one mailing
What we received was one check, not twoThis was on June the second check still has not arrived(Sept 2017)
In an E-mail August 23th, MrO*** stated " The second check will be next Tuesday the 29th The budget I placed it in to get your refund was maxed out for July so it automatically rolled into the August budgetI assumed it was already mailed and you just hadn't received it yet So I apologize for that."
We are still waiting! At this time it currently appears that MrO*** is reneging on his own promise? And keep in mind, he is one of the owners!
There is much more to this issue and facts to prove all things statedI hope that you read this review and think twice or more times before you say yes to using Boss Optima
I have used this company times and I have been very impressed with their service I have used a lot of carpet cleaners and by far this company has gotten me the best resultsI recommend them
I have used Boss Services for years because of their impeccable customer service and quality of work they provide I personally have never had an issue with any of the work that they've ever performed I'm amazed that over the years the quality of workmanship and the knowledge of the technicians has only been better and better over the years I highly recommend Boss Services to anyone that is looking for a top-notch professional organization
Professional carpet cleaning (deep steam-cleaned) at its very best! Fantastic job done by the owner (Perry, MI) Very personable, efficient, and takes all the time needed to do a high quality job! I would have Bob Pdo my carpet cleaning any time He really cares! I can surely recommend him with the strongest citation possible! Bob P is the best!
Thank you Bob and Boss Optima for bringing Bob to my attention!
Excellent duct cleaning and the best caring customer service
Hired this company to clean carpets in a newly purchased homeThe carpets were in bad shape with several pet stainsThey did their best to get the stains out and worked for several hoursThey are reasonably priced and did a great job
I paid for carpet cleaning They did not show up during the appointed time window -or at all I called and was told they would call the technician and call me right back They did not call me right back, and when I called them again hour later, they still had no answer I immediately cancelled my credit card payment for the service and told them I was very disappointed in their lack of follow through I would not recommend this company at all
I worked and completed carpet cleaning and tile grout jobs for Boss Optima/Ultra, to their customers satisfaction based on a rating scale of to last year I received 9s and 10s as I was told by *** *** *** wanted me to become a partner since I did so well of a job for themI had to purchase uniforms and magnets( for my van) costing me $totalI did jobs as a partner for BossI was told by *** *** that he was ending our partnership because of a customer complaint because I used a portable carpet extractorHe said I would be paid all back pay due to me.I was shorted on jobs on February 26th and 27thAlso the I still have not been paid for the last jobs I did for them in Fremont Ohio on May Also they had enough nerve to ask me to do another furniture cleaning job for them last Friday June 15th yet I have not been paid what is owed to meThis company uses other contractors like me all to their advantage they have no regard as long as you can
This issue is about all aspect of the service:
The air duct cleaning was scheduled for 4/4, 8-ame called at 9:to ask when the serviceman was coming and they did not know what was going onWe called more times during the next hour and were told to be patient and that it will be another hour and a half till someone may show upA little after am we talked to a manger who offered a discount but told us that we will still have to wait one hour and a half
At this point we cancelled the service and we did not know that our credit card was charged days earlier
The business requested a credit card number when the service was orderedWe thought that they will hold the card until the service is delivered, but the credit card was charged right awayI am not sure if this is even legal to charge money for the service that is not performed yet
Today is 4/and $is still not back on our accountI called today and was told that a manager will call me back this
DO NOT USE THIS COMPANY!!!! They make appointments with me and no one ever showed upThe 3rd technician finally showed up an hour lateThey severely damaged all my tile!!!!! They scratched/etched all areas close to grout and also broke corners off multiple tiles!!! The chemical they used was sprayed all over my doors and baseboards and STAINED everything it came in contact with!!!
My new door stops are also tarnished from this chemical and my grout is now DIFFERENT COLORS!!! They promised to send out a different technician which was a lie!!! They sent out the same guy who damaged everythingHe tried to paint over the STAINED doors but he was obviously was no painter and after I found multiple runs I told him to just stop
The national manager, Michael O*** promised to call me back that same day with options on how to fix my damaged home and has never called me backI have messaged and called the office but no one is calling me back!!! I am warning others not to use this
I am a local subcontractor here in Houston TXI was called from boss optima to do a few jobs for themThey didn't pay me for all jobs It took them over months to pay for one job out of all done in weeks Eventually after months I got other checksI contacted a quite few times and all they want me to do is give me more work, I refuse to work for themI contacted the number, their email their message number And all they keep saying is they apologize they have 1000s of overflow jobs and are behind They owe me from4/11/costumer name Sheila coward 4/13/costumer name Elaine 5/25/ customer name *** *** 6/07/costumer name *** *** All jobs were at least one hour awayIt's been month now since the first job and they are doing nothing To make sure I get paid
I paid for carpet cleaning They did not show up during the appointed time window -or at all I called and was told they would call the technician and call me right back They did not call me right back, and when I called them again hour later, they still had no answer I immediately cancelled my credit card payment for the service and told them I was very disappointed in their lack of follow through I would not recommend this company at all
DO NOT USE THIS COMPANY!!!! They make appointments with me and no one ever showed upThe 3rd technician finally showed up an hour lateThey severely damaged all my tile!!!!! They scratched/etched all areas close to grout and also broke corners off multiple tiles!!! The chemical they used was sprayed all over my doors and baseboards and STAINED everything it came in contact with!!!
My new door stops are also tarnished from this chemical and my grout is now DIFFERENT COLORS!!! They promised to send out a different technician which was a lie!!! They sent out the same guy who damaged everythingHe tried to paint over the STAINED doors but he was obviously was no painter and after I found multiple runs I told him to just stop
The national manager, Michael O*** promised to call me back that same day with options on how to fix my damaged home and has never called me backI have messaged and called the office but no one is calling me back!!! I am warning others not to use this
Brian did a great job on our carpetsWe have kids so our carpet gets a lot of trafficI was really surprised how good the walkways came outBrian was very thorough and detailed I've used some of the national chains and I think this result was better then what I have experienced with the othersThumbs up!
Timely and professional execution of service I have an antique Persian rug and they did a beautiful job cleaning it This company is easy to do business with and very courteous
I used this company about three years ago and have been recieveing sales calls every month or so even after asking them to stop and asking to speak to a supervisor that would always just hang up the phone
I purchased an upholstery cleaning from Boss Optima in Irondale, Al Was charged a very high price but, as per their website, was promised a FREE no obligations demo, truck mounted steam cleaning, free unlimited bottles of stain remover, and money back guarantee on the service Was charged in full over a week before cleaning occurred A local company called Royal Steam Cleaning showed up to do the service Did not use truck mounted steamNo free demo No knowledge of stain remover Items were cleaned but many stains remained Afterward, Called Royal to get a quote on service I just received It was half what I paid to Boss Optima
Called Boss Optima Asked why I paid so much for a local service to do the job Said they were specially trained to clean things the Boss Optima way Do they clean things differently, for half as much, when someone calls them directly? Told Boss I wanted a refund to reflect the pricing the local company would have charged me to do the work Told
Over the years I have tried different carpet cleaning companies but in the last years I only use Boss Cleaning Service They have consistently done an excellent jobThe crew is friendly, helpful and knowledgeable
If you are looking for the best...it is Boss
Didn't send the person they promised to sendDid a mediocre jobDark areas still in the carpetNot satisfied
Im a private carpet cleaning companie who was hire to do a cleaning job I have to hire personel to complete the job as well as renting a scalpfolder to go feets high they are a Horrible Companie they should get out of business I have been waiting more tha weeks for my pyment At first they call me a milion times and now a cant comunicate with anyone , specially Mike the fraudulent person who stated that I was gpong to get payd rigth away I have recorded phone calls and text to prove how delincuent this people are
If I could give a -rating I would
Issue: Requested refund from Boss Optima Service, Mesa AZfor the poor job of cleaning the grout in my home
Boss Optima did advertise a "Customer Satisfied Warranty" meaning, a refund will be given back to the client if they are not happy with the final results(WORTHLESS, Boss did not honor their Warranty)
Note: Boss Optima has now changed their website They no longer print Customer Satisfied Warranty
They now state they offer an "exclusive day warranty " (No meaning given)
Their website also now states:
"This state of the art cleaning system uses a combination of intense heat and high pressure extraction to remove even the toughest buildupSuperior technology ensures the best results possible"
To find out the full meaning of their "exclusive day warranty "
I started a chat session ---
I entered
"I'm inquiring about the meaning of your "exclusive day warranty " Your web page does not say what it means."
• XXXX joined
• D
Hello xxx, been a while, how have you been?
"That day warranty means that if you sign up and are not satisfied within days, you can cancel for a FULL REFUND"
Please keep this meaning of their warranty in mind, when reading what I'm going through
I hired Boss in July to clean carpet in one room and the staircase, and to clean about 650sq' tile/grout/shower
The cleaning of the carpet was OK, but the Tech (co-owner) from Boss was not able to clean the dirt out of grout after two triesAfter the second try, I requested a refund based on the inability to remove the dirt with their processI was told, by the tech that over time the color for the grout changes and it will never be the same color it was when newThe co-owner Mike O***, reported that the grout is as clean as possible
I did not believe that to be trueI was able to use a product purchased from Home Depot (ZEP) to clean some of the grout back to the original color (the dirt is gone)Just in case that I was correct I took before and after photos, and sent these photos to MrO*** to show him that the grout is cleanable and again request a refund
At this point I was offered the sum of $, I replied NO, this is less than 50% of the cost.($for only the grout cleaning)At this time I requested a detailed list of service(s), (still to today I have not received), that were completed correctly that I should pay $for?
No responds…for about weeks
MrO*** then just requested the cleaning process to be repeated, it was, different area used and again the same result, and photos were sent to him
This started e-mails (about 24+) and this issue has been going on for 10+ months, and it’s not over
Note to possible clients, If you do hire Boss Optima Service to clean your grout, make sure that they can clean it (Side Note: in their web site, their process is to try a small area before they start, they did not use this process in my home) If they had, this issue would not exist
Payments: Do not give them the whole amount until the job is completed to your satisfaction, if they say you must pay up front, hire someone else, why you ask, (even if the tech is not able to clean your grout, he keeps his pay(what a job, just think, you can do a poor job but you still get paid!)
An agreement was reached between myself and Boss Optima (MrO***)MrO*** called my home and we agreed that Boss will refund just over $But because the co-owner (the tech) would not return any of his pay, Boss needed to repay the money in two checks, one that I could cash on arrival and the other that can be cashed next monththese checks were to be in one mailing
What we received was one check, not twoThis was on June the second check still has not arrived(Sept 2017)
In an E-mail August 23th, MrO*** stated " The second check will be next Tuesday the 29th The budget I placed it in to get your refund was maxed out for July so it automatically rolled into the August budgetI assumed it was already mailed and you just hadn't received it yet So I apologize for that."
We are still waiting! At this time it currently appears that MrO*** is reneging on his own promise? And keep in mind, he is one of the owners!
There is much more to this issue and facts to prove all things statedI hope that you read this review and think twice or more times before you say yes to using Boss Optima