Cheapflightsfares LLC

Dear MsJ [redacted] ,Greetings from Cheapflightsfares.comAs per our telephonic conversation, lease be informed that we have initiated the refund of USDfrom our endThe refund amount would be credited to the original mode of payment within 2-business weeks.Thank you for your cooperation.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at [redacted] Regards, [redacted] Manager - Cheap Flights FaresExtn ***Email: Liz [redacted]

Response taken via phone:Consumer reported to Revdex.com that he has received the refund from the company The main issue of his complaint was with all of the hoops he had to go through in order to receive the refund

Hi, Please be informed that we tried to contact the customer and left a message on her voice mail box.(The customer has not been replying to our phone calls at all and we have been waiting to speak to to her.)As we were unable to speak to her, we have got the refund initiated from usThe refund amount of $would be credited to the original mode of payment in working daysThe refund confirmation email was sen tto the customer with a CC marked to Ms [redacted] and [redacted] ***.The complete amount could not be refunded as the customer has used the ticket alreadyThe customer confirmed that she had printed her boarding passes on a call conversation with us.She did ask us to cancel the reservation for a full refund however, as she had already checked in for the flights, and the cancellation request received was after hours of booking the reservation, the Airline did not permit a full refund of the ticket and we had to abide to the Airline policies completely.The same information was advised to the customer, however, she still wanted to check the same with AirlineThe amount would have been refunded originally, however, the customer confirmed that she would call us back after speaking to the Airline on the last call conversation we had with her, which was on July The customer never called us back and took the flights laterIf she felt the amount should have been refunded to her, we would have done so if she would have asked us to do so instead of asking us to wait for her to call back and never called us back after that.Although we only charged her for the fare depending on the fare availability on our systems, we were ready to honor the fare which got available after her booking got confirmedThe customer clearly informed us that she did not want us to honor anything and would call us back after speaking to the Airline.For the agent who assisted the customer with the reservation, did inform her that her booking was issued through a Third party, Cheap Flights Fares, however, there seems to be a miscommunication, which we can sure resolve if the customer takes our calls or calls us back.Please validate the complaint and adviseRegards,Liz C***

Please don't close it, we just got another email from them denying their previous emailThank you

Dear [redacted] , Greetings from Cheapflightsfares.com First off, Thank you for taking my call and helping me resolve your complaintAs per our telephonic conversation, Please be informed that we would send a Paper check through mail for the excess amount charged to you for $I would send you a confirmation once the check is mailed out from our endFurther more, As a compensation for the inconvenience caused to you, we would also send a Discount voucher for $100, which could be availed with in the next year through Cheap Flights FaresPlease contact me directly to use the voucher and I would direct the call to of my team members who would make sure that you do not face any inconvenience in futureAs the tickets were already changed through the Airlines directly, we would not touch your flight reservation and it stays as it isThank you for cooperating with us Wish you a pleasant dayPlease feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights FaresExtn 350Email: [email protected]

Hi MsS***Greetings form Chheapflightsfares.comPlease be informed that we tried to reach the customer out and got rolled over to his voice mailWe also sent him emails requesting a call back, however, did not receive any response from the customer.We Understand that the customer's reservation could not be confirmed and We have requested the relevant department to check on the responsible person who did not follow up on the case in timeWe understand the glitch was from our end and we regret that we could not assist the customerThe customer book the reservation online on our website and we could not give him the flights for an alternate date because of the unavailability of the same fare.Please be informed that as the customer's reservation did not get confirmed we did not charge anything from the customer's cardAs the customer disputed the booking cost for the flights requested, we are unable to process any refunds to the customer's card.We tried to explain the same to the customer however, have not been able to speak to him.Kindly advise the further action required.Please feel free to reply to this email or contact to us for any further assistance at [redacted] Regards,Liz C***Manager - Cheap Flights FaresExtn ***Email: Liz@ [redacted]

Good morning MsC***, As requested, the mobile number I had at the time was [redacted] This phone is not a personal one (I only have a terrestrial line at home) and it is the phone number of my employer At the time I tried to reach Cheap Flights Fares, the phone kept disconnecting I was unable to reach any person of the clientele services I am unsure why and I was so nervous about missing the next flight (in Montréal I had to take another flight the next day back to where I live in [redacted] **), that I felt compelled to book a flight on my ownAs I was explaining to you, I was on a time constraint on October The next flight to Montreal with [redacted] was at 1:pm The offices of [redacted] did not open until around 11:am It took at least minutes for the travel agents at the counter trying to figure out why I had no reservation before finally telling me that unfortunately they could not do anything for meAfter trying to reach Cheap Flights Fares for about minutes or so by phone I was running out of time As you know, the delays to rechemy luggage, past security, find the gate is at least hoursI was also afraid of having no seats on the planeBack when I first reserved my flight with Cheap Flights Fares in September I also had to call your toll-free phone number without any success It kept ringing and then disconnecting without the chance of leaving any messages Outsourcing your clientele services to a foreign country might be a good monetary decision for your company but the end result unfortunately may be a poor service to customersIn our conservation last week and again in your e-mail today, you mentioned that it was a technical error as if this minimizes or discharges any liability from Cheap Flight Fares I respectively disagree with such a claim First, I highly doubt the veracity of this assertion and secondly, if this is true, I have a hard time absolving a company which main activity is to electronically process flight reservations The degree of your system must be of the highest standards and any flaw to it that causes a monetary loss to a passenger should be borne entirely by your company I doubt that other companies like expedia.com or kayak.com would argue such thingIn our conversation last Friday, you mentioned that Cheap Flights Fares could not reimburse the full claimed amount of $USD because you are a small company and that by doing so you would not make any profit on the reservation I did I was shocked of hearing this I have to say that the only one right now losing money because of the fault of your company is me Back home, I am a civil servant for the government and my income is very limited I do not have the means of a company like yours The $USD (your administration fees on the sale) you're offering is appreciated but does not cover my lossAlso, what I understand is that since there was a computer glitch in your system, the reservation flights CM *** and CM *** from Lima (Perou) to Montreal (Canada) with [redacted] were never booked and never existed Therefore, Cheap Flights Fares never had to pay for those flightsThe way I see it is that your company owes me a reimbursement for the part of the trip which was paid in full ($1,USD) through my credit card on September 11, Lastly, I just want to say that when I was at the airport in Lima (Perou) and when the travel clerks were trying to help me with the reservation, they could not understand why no reservation was in the system One of the travel agents at the time told me that they saw in the past such similar situations with passengers and usually the person got scam by the website provider At the time, I truly was under this impression and I hope that I am wrong right nowSo far, however, and considering how I was treated last week on Friday, I still have my doubts and I’m still trying to figure out why Cheap Flights Fares is not trying to settle this amicably to maintain its reputationI am glad that the Revdex.com is enclosed to this e-mail and I hope that we can resolve this issue so that I can withdraw my complaint to the Revdex.com and to the [redacted] Have a good day [redacted] , [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Cheap Flight Fares told us on 12/11/that they would refund the money within days and their response to you is that they will refund it within 2-weeks We will accept the refund within the 1-week range but will contact you if they do not keep their word Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me however the tracking number they gave is not valid Also what address did they send the check too? I do appreciate they finally taking steps to resolve this Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The whole issue was it took over a week to get the wheels in motion to get a refund now I have to wait 2-billing cycles to get the refundI had reps hang up on me and that is unacceptable and rudeI had to ask them repeatedly to agree to a refund and that took days of complaining when American Airlines had agreed to the refundI how can I cooperate at this pointI have to complain about this company on every platform I can find to protect other consumers like myselfIt's a serious inconvenience to wait weeks for a refund.the unprofessionalism with this company is astounding

I tried to reach out to the customer, however was unfortunately unable to speak to her.I checked the booking details and found that the customer had originally made the reservation on our websiteThe customer would have selected the destination airport for San Jose, CA if she got booked to travel to the cityThe screenshot below confirms that the destination airports are displayed with the city and state names for the customers to be able to know the airports they bookClearly, she must not have noticed the destination she was booking for.Also, We checked the call records and found that the customer had originally called us on Jan 31, 2018, after the reservation was booked on Dec 29, Unfortunately, The reservation, by then, was not valid to be refunded, as per the Airline policiesWe offered the customer to make a change on the reservation, and as the customer was traveling to an International destination around peak travel dates, the customer was informed that a change fee for $per person + a fare difference per person would be chargedAlso, the Airline could not be changed, the customer booked American Airlines, and she was not flexible with dates, we checked for the best possible amounts and found flights were she could get the changes done for an Additional amount of $in total for both the passengers, inclusive of all Taxes and change feesThe customer did not agree to pay the amount.We also checked if the customer wanted to cancel the flights and keep the ticket cost as a future credit, she denied to the amounts, when she found out that there was a cancellation charge of $per person and she could get a credit for $to be used in future against another reservation.We understand that the customer had paid $for the original reservation she booked on our website, however making a change to flights is usually a high amount as there is a change fee involved to make a change on any reservationThis amount varies depending on Airline policies and can only be waived off if there is a medical reasonHaving to abide to the Airline policies, we tried to check for all the options possible for the customer to be able to use the flights, however, she denied to the same.We can still cancel the reservation and give her a credit for the ticket costHowever, unfortunately, as the tickets are our of the refund period, we would not be able to initiate the refund for the customerWe can assist the customer with the best possible options, if she would be ok with it, which could only be done until Feb 12, as the customer's flights are scheduled for Feb 13.Please advise further.Thank you for your cooperation.Please feel free to reply to this email or contact to us for any further assistance at [redacted] Regards,Liz C***Manager - Cheap Flights FaresExtn ***Email: [redacted] Click here to Reply or Forward

Hi, I called the customer to resolve the complaint, however, the customer is not ready to speak to usShe stated she would speak to the Revdex.com about the complaintI called the customer understand the situation, however, she seems not to be interested to speak to us about the samePlease adviseRegards,Liz C***

Dear Ms***, Greetings from Cheapflightsfares.com Please be informed that we spoke to the customer to get the complaint resolvedThe customer has been advised that the refund of USD has been initiated already and the amount would be credited to the original mode of payment in 7-working daysPlease validate the complaint and adviseRegards,Liz C***

Hi, We spoke to the customer and apologized to her for the inconvenience caused to herThe customer was given a refund of $credited to her cheaccount which is due to be credited by May 8, As a compensation for the inconvenience caused to the customer, we emailed her a discount voucher of $over and above the refund amount The customer replied that she was satisfied with the resolutionPlease validate the complaint and adviseAlso, the customer posted a negative review on the Revdex.com page for usWe request you to speak to the customer and get the review editedAs our online Rating matters to us and We tried however, the customer did not give a response to itRegards,Liz C***

From: [redacted] Date: Mon, Nov 2, at 4:PMSubject: Re: In Reference to Complaint Number - [redacted] To: [redacted] Dear [redacted] ,Greetings from Cheapflightsfares.comPlease be informed that I spoke to [redacted] todayHe confirmed he would want to keep the reservation as it is but asked for a refund of $458.70, which he was charged for making changes to his reservation.As per his decision, we have kept the reservation active and are processing a refund through Account Credit of $to his CheAccountAlso, understanding that the customer had faced an inconvenience due to incorrect information given by one of our associates, we have offered him a $refund as a compensation FeeThe customer seemed happy to receive the refund amount of $508.70, which would be credited to his CheAccount in 5-business days.He informed that he would get back to you to review the complaint filed.Kindly update the status of the complaint once reviewed.Please feel free to reply to this email or contact to us for any further assistance at 877- [redacted] Regards,Liz C***SupervisorExtn***

Dear Msmeans,Greetings from Cheapflightsfares.com Please be advised that we had initiated a Refund of $from our end on July to the original mode of paymentThe customer would receive the Refund amount to her card within 7-working daysBelow is the Refund Confirmation Email the customer that I had sent to the customer along with the refund screenshot:---------------------------------------------------------------------...⇄ Confirmation - [redacted] Dear Ms [redacted] ,Greeting from Cheapflightsfares.comPlease be advised that as per our conversation, we have initiated the refund of $from our end to your Amex CardBelow is the Refund confirmation received from Amex:The refund amount on the above Screenshot shows as $The Break up of this amount is as below:$refunded on July 16(Yesterday)$refunded on July 17(Today)Unfortunately, We would not be able to refund the rest of the amount of $192.91, which is the Cost incurred to get the Tickets issued and Charged for your reservation.Your Understanding is much appreciatedWe apologise for all the inconvenience caused to you and your husband.Please note that your flight reservation would stay as it is to travel out tomorrowPlease carry a copy of the E - Ticket Confirmation email sent to you yesterday and you would be able to Chefor your flightsWish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: Liz@cheapflightsfares.com-------------------------------------------------------...⇄ customers reply is as below:--------------------------------------------------------------------------...⇄ [redacted] Jul (days ago)tomeThank you for help and understanding a situation I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the account.Thank you and feel free to email me at any time The customer accepted the Refund amount and replied with her acceptanceI have forwarded you her email as well which confirms she would get her complaint closed as soon as she receives her refund amountKindly validate the complaintRegards, Liz C***Cheap Flights Fares LLC [redacted] Jul (days ago)to meThank you for help and understanding a situation I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the account.Thank you and feel free to email me at any time[redacted] Jul (days ago)to meThank you for help and understanding a situation I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the account.Thank you and feel free to email me at any time[redacted] Jul (days ago)to meThank you for help and understanding a situation I will respond posetive to the Revdex.com as situation was resolved as soon will got my money back to the account.Thank you and feel free to email me at any time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The information is not accurateI was told there would be a $charge for cancellation and a $booking fee per ticketI was told re-booking would cost $moreThe "screenshot" shows nothing, I am percent certain I typed in San Jose, Costa RicaThe print out they provided after I paid says Greensboro to Charlotte to LAX to SJC San JoseI had no reason to think this wasn't the correct airport codeIt says nothing about CaliforniaI didn't find this out until January when we checked on seat assignmentsAt no point did I type in California, of this I am certainI am not sure what the agency is offering to do for me the way it is writtenI will call them and try to clarify thisI took notes during my conversation with Nick, he said and I am quoting him verbatim, we would get $refund per person and from this they would deduct per person, leaving the balance of $to be applied to another trip

Hi [redacted] ,Just wanted to let you know the above complaint has been resolved and it can be closed. Thank you for your time.Best regards,***

Dear ** [redacted] ,Greetings from Cheapflightsfares.comPlease be advised that we received a Notification of a Revdex.com complaint filed for a overdue refund of $for a dispute you have filedWe understand that the dispute filed was withdrawn from your bank and you had forwarded us a letter for the same, However, we have still not been updated of any credit against that charge backWe understand that you have waited for a long time for the issue to be resolved and we have been trying to get the same done from our end as wellPlease be informed that we have refunded the amount of $to the original mode of payment still and the refund amount would be credited to the original mode of payemnt in 7-working days.I have looped the Revdex.com on the email to update them on the refund of the amount in question.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager-Cheap Flights Fares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will consider the issue resolved only once the refund has been completedOnce that happens I will gladly consider it resolved.Sincerely [redacted] ***