Cheapflightsfares LLC

Dear Mr [redacted] ,Thank you for response and your help to resolve the complaint.I have forwarded your details to our refunds department and the Refund would be initiated latest by TomorrowI would send you a confirmation of the refund once it is initiated.Thank you for your cooperation.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at [redacted] Regards,Liz C***Manager - Cheap Flights Fares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This is not true! I received a email from the company on 1/saying it would take to Billings cycles for the credit of $To date I STILL have not received the $as promised AND noted in the attached email [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below the response they have provided is completely inaccurate We confirmed with the airline that the flights were booked as regular economy from the onset they were never booked as premium economy In fact, the agent at Cheapflightsfares admitted that they never booked premium economy when I pressed them about the airline Interestingly, there is an email from them that said we were bumped on the entire triphow would they have known that we were bumped on the return flight which was days after the outbound the only way they could have known that was if they knew that the entire trip was booked in coach classi have added a copy of our conversation log and exchange of emails they also lied about issuing a credit which hasn't been done to date Regards, [redacted]

Hi, we tried to contact the customer and spoke to her father on the number registered against the complaintHe confirmed that Ms [redacted] had moved to [redacted] for year and would not be available on the number till thenHe was unable to provide any numbers where we could reach her.I sent an email to the customer keeping Revdex.com in loop.The customer's reservation did not get charged as her card did not go throughThe reservation was cancelled as the card got declined as the charged seemed to be denied by her bankAlthough the customer deposited more money, the charge could not go through, even after our Supervisors and associates tried to assist her with itas her card was never charged, and the reservation got cancelled later on, there was no refund due to be issued on the booking.Please validate the complaint and advise.Regards,Liz C***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi, We checked the complete booking details and the call recordsWe informed the customer today that we would provide him with the refund for $372.00. we are in contact with the customer and would have the complaint resolved at the earliest. there was a voice mail left earlier
today to the customer for him to call us back, with an email sent requesting the same.(email copy below.Liz CFF5:AM (minutes ago)tojimmay125, Dear Mr***Greetings from Cheapflightsfares.comI tried to contact you on your phone and left a message on your Voice Mail box.This is in regards to a Revdex.com complaint received against the Booking Reservation - ***We contacted you to have the issue resolved at the earliest.Please call me back on the below mentioned Contact details or reply to this email and we would sure assist you at our best.I apologize for all the inconvenience caused to you and assure you a quick resolution to the delayed complaint. Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Managers - Cheap Flights Fares LLCExtn2050Email: [email protected]

Liz CFFAttachments1:PM ** **
*** *** ***,Greetings from Cheapflightsfares.com.Please be advised that *** *** ***, customer with the Complaint Number - ***, has received the amounts of ticket alreadyPlease find attached the emails we received from out consolidators for
the charge backs the customer had filed in June and August, where he filed a dispute for $in June and more than $in August.*** *** made a reservation with us in November, for his travel in June, This reservation was a Multi-City Reservation, with his first stop in *** and his second stop in ***He flew with his family on his flights going out of *** *** to *** and on to ***But did not return on this reservation from *** to *** ***The below ticket Image confirms his travel going out till *** on this Flight:
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*** * *** * *** *** * *** ***The reservation for *** *** is a Partially Used reservation, and the customer is claiming a refund of the complete ticket amountKindly check the attachments confirming the disputes *** *** had filedThe customer has already received those amounts disputed in the past months. Also, Please be informed that It is an absorption for us to process those refunds as *** *** had disputed his ticket amount which he used for his flights going out.Kindly review the complaint and respond.Please feel free to reply to this email or contact to us for any further assistance at 877-***Regards,Liz C***Supervisor*** ***

Liz CFF6:PM to me, *** Dear Ms*** and Mr***,Greetings From Cheapflightsfares.comPlease be informed that we have offered the customer a resolution to have the complaint resolved at the earliest, However, they have asked for NO contact from our end and confirmed to consider to
have the complaint resolved from their end.Kindly reveiw the customer's email and confirm the status of the complaints filed for the below mentioned complaint Numbers for Revdex.com and AG respectively.Revdex.com complaint Number - ***; Customer Name - Ms*** ***Attorney General Complaint Number - ***; Customer Name - *** ***.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: [email protected] Tue, Feb 2, at 4:AM, *** *** wrote:MsC***:Thank you for reaching out to us about the issue that we experienced with your companyYes, we were extremely dissatisfied with the experience and service, if you can even imply that we received any "service'" from your businessFortunately, that DOT imposes the mandatory 24-hour cancellation policy for flights booked, otherwise I am not sure that this issue would have been resolved with the 100% refund of our money as promptly as it was refunded. You mentioned that the singular agent was terminated from servicesThere were two of your employees who honestly should be removed from providing "service" to any of your potential customers as named in the complaint which we filedWe found both of the agents that we spoke with to be highly deceptive, and to be either withholding information about the company when inquired about, as well as to providing inaccurate/deceptive information about the fares which we thought we purchased. I understand that no employer, or manager would appreciate employees misrepresenting their organization, nor would they appreciate those employees acting in the manner in which your employees involved in this case behavedWe are glad to hear that you reacting to what happened to us in this case after we filed complaints with both the Attorney General and the Revdex.comI would recommend that you take a preventative action position on this incident and take the opportunity to train all of your current and future customer service representative staff so that your company does not receive any additional complaintsNo one wants to deal with issues like this - especially the consumer - and the behavior and statements fro your employees simply give the feeling that they have told to grow revenues through deceptive practice and that is 100% not acceptable on any type of social or ethical level.At this point in time, you can consider this case closed and we wish no further contact from your companyPlease do not contact Brian or myself upon receipt of this communication.Thank you,*** *** and *** ***On Mon, Feb 1, at 3:PM, Liz CFF wrote:Dear Ms*** and MrS***,Greetings from Cheapflightsfares.comI have been trying to contact you, in regards to your complaints filed with the Attorney General and Revdex.com Cleveland, Over the phone number mentioned against the complaints and left Messages on your Voice Mails.I apologize for the inconvenience caused to you and understand the level of your dissatisfaction with the services you received from usAs soon as we received the Complaint from the Attorney General in January, The agent responsible for the Ill practice was Terminated from services. Please be informed that we too do not appreciate and accept any Misrepresentation or Representation of our organizationI understand that the promised seats should have been provided to you and Apologize for the incorrect information the agent gave and over-charged you for the service he was unable to deliver.Kindly reply to this email or Call me back on the number mentioned Below for us to expedite the process of resolving this complaint. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: [email protected]

Hi, Please be informed that we had refunded the complete amount to the customer on Nov Due to the refund procedure to be followed as per the Airline and the ***, it is taking timeWe have requested for the refund time to the refund department and would get back to the customer at the
earliest with the same. Also, the customer has already been informed that the refund was done from our end and it is suggested she speaks to her bank regarding the refund status. Thank you,Liz C***

Hi MsS***Greetings from Cheapflightsfares.comPlease be informed that I spoke to the customer on March regarding the complaintWe checked the call recordings before I called the customer backI tried to explain him that the amount charged to him was the available fare at the time of booking
itHowever, the customer stated he was given a different information by the airlinesHe stated that he had an email from the airlines that confirmed the fare was $and he had reported the issue to the Attorney Generals office.I requested the customer to send me the email he received and he agreed to do soI am yet to receive the email. Because we did not receive the email from the customer we spoke to the Airline, on Monday, about the issue and found the excess charge of $was due to refundedThe amount of CAD had been initiated for a refund from our end on Monday, and would be credited to the customer's account within - days. Thank you for your assistance.Wish you a pleasant day.Regards,Liz C***

Hi,We are in conversation with the customer and would respond with a confirmed solution in a short while. Mean while, The customer's card has not been charged as he had requested us to charge the card today, March 18,

Hi, The customer was not available till yesterday as he emailed us to get back to him by MondayThe email looped to Ms *** as well.I spoke to the customer and advised him that the refund of $was initiated on Oct 6, which would be credited to his account by Oct 12, which he had
agreed to a on an escalation call with one of our supervisorsThe email screenshot below confirms the resolution given to the customer.A voucher of $has also been sent to the customer as a compensation and the customer was happy with the resolution.Please validate the complaint.Regards,Liz C***

Hi MsJ***, Greetings from Cheapflightsfares.com Further to our telephonic conversation, we have Cancelled your flight reservation booked for *** ***, Thomas J*** for a credit of USD per passenger, Total Credit - USD. The credit is valid to be used within year of issuance of the ticketThe travel must be completed by Fri, Dec 28, 2018.There was no upfront cancellation fee charged to you for cancelling the reservation for a future credit.At the time of re-booking, you will be charged an Airline penalty of USD per passenger and the difference in fare, depending on the Availability of flightsThe credit will be exclusively applicable with the American Airlines, for the same passengers and routingAdditional fare rules may apply.Please contact us and provide us the order number - to avail your credit against a new reservation. Thank you for your cooperation. Please feel free to reply to this email or contact to us for any further assistance at ***Regards,Liz C***Manager - Cheap Flights Fares*** ***
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Li ***

Hi MsS***Greetings from Cheapflightsfares.comHope this email finds you at your best.Please be informed that we initiated a refund of another $as a good will gesture for the customer through a check dispatched through USPSAlthough this amount is an absorption to our company, However, customer satisfaction is our main aim and we hope we are able to resolve MrE***'s concern to his satisfaction.The USPS Tracking number for the check dispatch is ** *** *** ** *** ***the status of the dispatch is yet to be updated on the USPS website as the dispatch was sent out yesterday and should be updated by Monday, Mar 5.Thank you for your cooperation.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at ***Regards,Liz C***Manager - Cheap Flights FaresExtn ***Email: ***

Hi,Please be advised that we been in conversation with the customer for all this timeThe customer has not provided you with the complete conversation details to put us down and to give you an impression that we are not assisting him.I have attached the complete Conversation details within this email with our conversation with the customer, and the legitimacy of the email can also be checked with Google I would request you to review the complaint as the customer seems to be providing you misleading information. You would be able to check how the customer has been pressurizing us by asking for a refund of inappropriate amount and asking us to pay for the ticket amount for a travel he has already made. Regards,CFF

Hi,We called and spoke to the customerWe informed him that we would refund the amount and we were not the Airlinethe customer agreed.Below is the email sent to the customer confirming the
refund:-------------------------------------------------------------------------...⇄ Mr***,Greetings from Cheapflightsfares.comAs per our telephonic conversation, This is to confirm that we have initiated the refund of $from our endThe refund amount would be credited to the original mode of payment in 10-working days.I apologize for all the inconvenience and Incorrect information given to you.Your Patience is appreciated.Wish you a pleasant day!!Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights Fares LLCExtn2050Email: [email protected]

Greetings..Apologies for the very delayed response.Please be informed that we have been trying to resolve the complaint with the customer however, she has clearly denied to accept that she never asked for the hotel to be booked.The customer called and questioned if she could make the payment using
two cards and our agent confirmed affirmativeCustomer Stated she need a flight travel out on 14-DEC-and Return on 17-DEC-from *** *** *** to *** *** and back for passengerCustomer informed the flight timing she was checking with *** *** and stated she was looking for the lowest price and was flexible with the dates and AirportAfter providing few flight options, Agent advised booked flight timing and quoted $with taxesThe Customer agreed and provided passenger's name and card details. As the customer stated that we claim she lied is never true as we could sure assist her with the Hotel if she had asked for itThere definitely is some misunderstanding.Please advise further.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Manager - Cheap Flights FaresExtn ***Email: ***

Liz CFFMar 15to me Dear Ms***,Greetings from Cheapflightsfares.comPlease be informed that we contacted the customer, *** * ***, today, in regards to the Complaint filed with the BB for the Complaint Number - ***. Mr*** had requested a refund and we initiated the Refund on
March We informed him that the refund had been initiated then and he must have already received the amount, credited to the original mode of payment. Mr*** confirmed he would speak to his Bank and check for the Refund.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***SupervisorExtn2050Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***