Cheapflightsfares LLC

Hi [redacted],Greetings..Please be informed that we had Grace follow up on the case to resolve the customer's complaint. After speaking to the customer she got a refund for USD 1324 initiated on Dec 11, and the customer was informed that the refund amount would be credited to the original mode of...

payment in 2-3 weeks. We also sent a refund confirmation to the customer stating the information.Please validate the complaint and advise.Regards,Liz C[redacted]

Dear [redacted], Greetings from Cheapflightsfares.com First off, Thank you for taking my call and helping me resolve your complaint. As per our telephonic conversation, Please be informed that we would send a Paper check through normal mail for the excess amount charged to you for...

$444.00. I would send you a confirmation once the check is mailed out from our end. Further more, As a compensation for the inconvenience caused to you, we would also send a Discount voucher for $100, which could be availed with in the next 1 year through Cheap Flights Fares. Please contact me directly to use the voucher and I would direct the call to of my team members who would make sure that you do not face any inconvenience in future. As the tickets were already changed through the Airlines directly, we would not touch your flight reservation and it stays as it is. Thank you for cooperating with us.  Wish you a pleasant day. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Manager - Cheap Flights FaresExtn 350Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The whole issue was it took over a week to get the wheels in motion to get a refund now I have to wait 2-3 billing cycles to get the refund. I had reps hang up on me and that is unacceptable and rude. I had to ask them repeatedly to agree to a refund and that took days of complaining when American Airlines had agreed to the refund. I how can I cooperate at this point. I have to complain about this company on every platform I can find to protect other consumers like myself. It's a serious inconvenience to wait weeks for a refund.the unprofessionalism with this company is astounding.

Hi, I called the customer to resolve the complaint, however, the customer is not ready to speak to us. She stated she would speak to the Revdex.com about the complaint. I called the customer understand the situation, however, she seems not to be interested to speak to us about the same. Please...

advise. Regards,Liz C[redacted]

Dear **. [redacted],Greetings from Cheapflightsfares.comPlease be advised that we received a Notification of a Revdex.com complaint filed for a overdue refund of $85.10 for a dispute you have filed. We understand that the dispute filed was withdrawn from your bank and you had forwarded us a letter for the...

same, However, we have still not been updated of any credit against that charge back. We understand that you have waited for a long time for the issue to be resolved and we have been trying to get the same done from our end as well. Please be informed that we have refunded the amount of $85.10 to the original mode of payment still and the refund amount would be credited to the original mode of payemnt in 7-10 working days.I have looped the Revdex.com on the email to update them on the refund of the amount in question.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Manager-Cheap Flights Fares

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
the response they have provided is completely inaccurate.  We confirmed with the airline that the flights were booked as regular economy from the onset.  they were never booked as premium economy.  In fact, the agent at Cheapflightsfares admitted that they never booked premium economy when I pressed them about the airline.  Interestingly, there is an email from them that said we were bumped on the entire trip.. how would they have known that we were bumped on the return flight which was 30 days after the outbound.  the only way they could have known that was if they knew that the entire trip was booked in coach class. i have added a copy of our conversation log and exchange of emails.  they also lied about issuing a credit which hasn't been done to date.   
Regards,
[redacted]

Greetings from Cheapflightsfares.comPlease be informed that we have initiated a refund of $160.34 through a check. The check has been dispatched through UPS, tracking number - [redacted] You would be able to track the shipment on [redacted]
Thank you for your patience.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at [redacted]Regards,[redacted]Manager - Cheap Flights FaresExtn [redacted]Email: [redacted]

Dear Ms. [redacted],Greetings from Cheapflightsfares.comHope this email finds you at your best.Please be informed that We tried to call you and left a message on your voice mail.We received the information of a Revdex.com complaint you filed and I called you to resolve the complaint. Please call me back on the...

contact information mentioned in the signature line below and we would have the concern resolved for you at the earliest and to our best.Thank you for your cooperation.Have a nice day.Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C[redacted]Manager - Cheap Flights FaresExtn [redacted]Email: [redacted]

Liz CFFNov 13 [redacted] 
[redacted]Greetings from Cheapflightsfares.comPlease be advised that we trying our best to have the issue resolved with the customer. I understand the customer did not receive the Premium Economy seats, however, it was due to the Airline's discretion to change the craft closer to the date of travel.I have forwarded you other emails we have received from the customer, where he has been threatening us to file a complaint with the Attorney general and has filed one, which we received yesterday. We have been trying to explain the customer that the Airline refused to refund anything more than the taxes as he used his flights going out of [redacted] to [redacted] and then further on to [redacted] from [redacted] with a Stop over in between. The unused part of the flights were only the return from [redacted] to [redacted], which was marked a No-Show for the customer as the customer did not take those flights. The Airline refused for any refunds for No-Show tickets. We offered the customer a refused of $5500 from our end.

From: [redacted]Date: Mon, Nov 2, 2015 at 4:45 PMSubject: Re: In Reference to Complaint Number - [redacted]To: [redacted]Dear [redacted],Greetings from Cheapflightsfares.comPlease be informed that I spoke to [redacted] today. He confirmed he would...

want to keep the reservation as it is but asked for a refund of $458.70, which he was charged for making changes to his reservation.As per his decision, we have kept the reservation active and are processing a refund through Account Credit of $458.70 to his Check-in Account. Also, understanding that the customer had faced an inconvenience due to incorrect information given by one of our associates, we have offered him a $50 refund as a compensation Fee. The customer seemed happy to receive the refund amount of $508.70, which would be credited to his Check-in Account in 5-7 business days.He informed that he would get back to you to review the complaint filed.Kindly update the status of the complaint once reviewed.Please feel free to reply to this email or contact to us for any further assistance at 877-[redacted]Regards,Liz C[redacted]SupervisorExtn. [redacted]

Hi, We spoke to the customer and apologized to her for the inconvenience caused to her. The customer was given a refund of $200 credited to her check-in account which is due to be credited by May 8, 2017.  As a compensation for the inconvenience caused to the customer, we emailed her...

a discount voucher of $50 over and above the refund amount.  The customer replied that she was satisfied with the resolution. Please validate the complaint and advise. Also, the customer posted a negative review on the Revdex.com page for us. We request you to speak to the customer and get the review edited. As our online Rating matters to us and We tried however, the customer did not give a response to it. Regards,Liz C[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Greetings from Cheapflightsfares.comThank you for returning my call.As per our telephonic conversation, we would send a refund check for $160.34 to the below mentioned address. I would send you a refund confirmation once the check is check out. It may be sent out today or latest by Monday, March...

19, 2018.Name: [redacted]Address: [redacted]
[redacted]
We apologize for not being able to resolve your query on time. Please be rest assured that we would make sure that you do not face any further inconvenience on the case.Thank you for your cooperation.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at [redacted]Regards,[redacted]Manager - Cheap Flights FaresExtn [redacted]Email: [redacted]

As per our telephonic conversation yesterday on the complaint filed by the customer - [redacted], Please be informed that the customer actually purchased an additional service while booking a flight on our website, which is actually different than a Travel Insurance. The service is a Traveler Concierge Program  which offers a customer a free cancellation within 24 hours of booking the flight, along with a few other services, without any service fee charged to the customer. The customer contacted us before 5 days of travel and the booking was out of the 24 hour window by then. Unfortunately, as the booking was out of the refund period, we could only cancel the booking with a future credit offered to the customer, which is valid to be used within 1 year of the ticket issuance date, and needs to be used until Dec 18, 2018.The complaint is filed as the customer misunderstood Traveler Concierge Program as Travel insurance. Below is the screenshot of the Terms and conditions for the Travel Concierge Program (Also displayed on the checkout page on our website):

Hi [redacted],Just wanted to let you know the above complaint has been resolved and it can be closed. Thank you for your time.Best regards,[redacted]

Hi, We had been following up with the customer...

for the the cancellation he requested and as the tickets are non refundable, he has been given a credit of USD3023.92 to be used within 1 year of issuance of the ticket. The customer agreed to it. Initially a cancellation fee was charged additionally to him for $700 as we had requested the Airline to make an exception, however, as the Airline denied to any exceptions later, the amount was refunded to him. The customer agreed to it.The customer has already received the Credit confirmation for USD3023.92 and the refund confirmation for USD700.Please validate the complaint. Regards,Liz C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not true!  I received a email from the company on 1/28 saying it would take 1 to 2 Billings cycles for the credit of $100. To date I STILL have not received the $100 as promised AND noted in the attached email. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will agree to close a case as soon as I will revived refund money to my account  between 7-10 b/d. Sorry but I don't have much reason to trust that company. 
Regards,
[redacted]

Consumer called regarding the complaint.  He stated he has been trying to get in touch with the business and has called but is not receiving calls back from Liz C[redacted] and the complaint has not been resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business is dishonest in their handling of everything.  We arrived at the airport and to our surprise found that the premium economy seats that we had purchased were actually regular economy seats.  Now they are saying that because we flew on the first leg of our flight, we are not entitled to a refund.  They actually have sent me three emails recently claiming they have refunded my credit card but in fact they have not.  They advised my credit card company that the tickets are not refundable.   The dishonesty in the original booking and the dishonesty and lack of integrity in handling this matter is driving me to further pursue this matter with the attorney generals office and the legal system.  All consumers should be aware of the dishonest dealings of this company.
Regards,
[redacted]