Cheapflightsfares LLC

Greetings, Please be informed that we had initiated a refund of $on Jan from our endThe refund amount is due to be credited to the original mode of payment within 2-business weeks from the date of initiationBelow is the screenshot of the refund confirmation for the amount specified:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have emailed the necessary details to them and will include them here. Booking number ***PASSENGERS *** *** *** ***email ***

Dear Mr***,Greetings from Cheapflightsfares.comThank you for taking my call today to help us resolve your concern.Further to our conversation, I would request you to provide us with your Mobile Number you called us from and we would get the call recordings checked for any conversation you had
with our associates.I understand you faced an inconvenience, however, as confirmed the error that occurred was completely Technical and unintentional.I apologized for the inconvenience caused to you and can assure you that we would resolve it to the best of our ability.Thank you for your cooperation.Please feel free to reply to this email or contact to us for any further assistance at ***Regards,Liz C***Manager - Cheap Flights FaresExtn ***Email: ***

Hi,Greetings,Please be informed that a few of our agents have been in contact with customer for some time regarding his concern on the refund.As the flights were cancelled by the Airline, the Airline Initiated a refund from their endWe are due to receive the refund from the airline yet, and so
were unable to initiate the refund from our endAs it has taken a while for us to be able to receive the refund, and Understanding that the customer's issues need to be resolved as quickly as possible, we initiated a refund from our end to the customer's original mode of payment on Sept As the refund is initiated through the ***, it would take 2-billing cycles for the customer to receive the amount.We tried to explain the same to the customer however, the customer clearly stated that he would continue to report until he received the money. We understand that the customer faced inconvenience, however, we are willing to work with the customer, and get his concern resolved, however, the customer does not seem to cooperate.Unfortunately, we have to abide to the airline policiesWe understand the customer is irate, and are trying our best to have the concerns resolved at the earliest. Please speak to the customer and advise

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Because *** *** cancelled the ticket written in the wrong name, and because the Credit card company has voided the charge, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Liz CFFOct 5 ** **
*** *** ***Greetings from Cheapflightsfares.comAs per our telephonic conversation, Please be informed that the total ticket cost of $for the flights booked by *** *** *** was put on a Credit to be used for a future reservation on agreement from the
customer, as in Valid still. We can refund $to the customer in a check that can be sent to an address confirmed. Kindly confirm the Address where the customer would like to receive the checkIf required, we can send a check to your Address, for you to provide it to the customer. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559Regards,Liz C***Extn***

Dear *** ***,Greetings from Cheapflightsfares.comPlease be informed that the I tried to call you Yesterday and Today and left Messages on your phone numbers registered against the reservation.I also called your phone number mentioned against the complaint and spoke to your Husband, however was
unable to discuss the complaint with himI would try to speak to him again today. I would request you to Kindly call me back if we are unable to discuss the complaint issues to resolve it at the earliest. Please be rest assured that customer satisfaction is our aim we strive to achieve itYour compaint would be handled with Utmost priority and care to resolve it at the earliest. Please feel free to reply to this email or contact to us for any further assistance at 877-400-7559.Regards,Liz C***Manager - Cheap Flights FaresExtn 350Email: [email protected]

Hi,One of our Supervisor's spoke to the customer and advised her that $was charged by the Airline and we do not have that amountWe agreed upon a refund $due to issued to the customerWe are in conversation with the customer for the refund to be initiated at the earliest.Regards,Liz C***

Hi,Please note that we have rebooked the customer to travel on 2nd June from *** *** to *** and return on June from *** to *** ***the customer paid an extra amount of $as the Fare difference for the flights for June were available for higher fareThe customer paid
the amount and was booked on a Confirmation Number - ***The ticket numbers are *** and ***We have sent the E - Ticket Confirmation to the customer today with the confirmed tickets.Kindly review the complaint and update.Regards,Cheap Flights Fares LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The request for not further contact is so that your company stops wasting my time! Hopefully you all get it right going for***
Regards,
*** ***

Hi *** ***, Greetings from Cheapflightsfares.com Please be informed that I spoke to the customer yesterday to resolve the complaintWe offered her a refund of $which was originally committed to the customerThe amount would be sent through her in a Paper check through Mail
and the customer agreed to it. After speaking the her over the phone, I sent her an email confirming the same details and looped you on it. Please review the complaint and advise. Regards,Liz C***

*** *** ***Oct (days ago)** **
*** ***Thank you for handling my disputeI have received an email from CheapFlightsFare indicating that they have credited my account for $1,935.96The Catch:Credit for one year as of July ONE time application only by the traveller [who is a senior years old] and most airlines allow transfer to family members]A fee of #for rebookingMy responseI'll accept the check for $ONLY if the credit for $!,[ which is the price of the ticket issued by ***] will be maintainedOtherwise, CFF will earn $1,from me anyway, and the credited amount will follow the guidelines of ***.Respecfully*** *** ***

Hi, It is completely inappropriate for the customer to claim that she never received any calls from us as I personally did call her, when she refused to talk to us and another time when she did not answer our calls. For the customer's satisfaction, we have refunded $75.00 to her as a compensation. Although her name was corrected on the reservation she booked through us and we did confirm the same with the Airline, the refund was initiated yesterday.The refund amount would be credited to the original mode of payment in 7-10 working days. Please validate the complaint and advise. Regards,Liz C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Hello [redacted], I did not hear back from Cheapflightsfares, and it was past the due date when I had to resolve this issue, therefore I worked directly with [redacted] and closed this issue.  For background, I purchased a ticket for [redacted] through a website that represented itself as [redacted] (I asked the ticket agent if he was part of [redacted] and he said he was). The ticket was meant for a minor.  That minor is now in a location where she cannot access e-mail or internet, and has limited ability to even contact outside the facility she is in, until her day of departure.A ticket was issued in the wrong name. I repeatedly requested that the name be corrected.Cheapflightsfares employees repeatedly told me they would call back, but did not (first call was in May).Realizing I would not be hearing back from them, in June, I called again, and they hung up on me, I continued to call them.  They alternated between hanging up on me, or assuring me they would fix the issue.  Eventually they said they would fix it within 24 hours.24 hours came and went.I called more and was hung up on.I was told they needed a waiver code from [redacted].Another day passed, I called back, and I spent more time online and was told it would be fixed within one hour.One hour came and went. No call back from cheapflightsfares.I personally called [redacted] and requested the 'waiver' code to give to cheapflightsfares.I called chealflightsfares and gave them the waiver code I had received from [redacted] (I was certain this would resolve the issue, but it did not).They assured it would be resolved within 1/2 an hour.  1/2 an hour came and went. I was out of time, and instead reached out directly to purchase a ticket with the correctly spelled name directly from [redacted]. I talked at length with an agent a [redacted], and thankfully, they resolved the issue before I had to leave my child in a location where she has no access to internet or e-mail.I have records of names, conversations and phone records from the times I called from my cell phone.I ask that in the future cheapflightsfares not hang up on customers, and actually call back when they say they will.I wasted hours and days at work waiting on line to talk with cheapflightsfares, and I will not get that time back.  
Regards,
[redacted]

Hi Mr. [redacted],Greetings..This usually takes a maximum of 3-5 business days. As it was initiated yesterday morning, would should receive it by the start of the next week latest.Please feel free to reply to this email or contact to us for any further assistance at [redacted]Regards,Liz C[redacted]Manager - Cheap Flights FaresExtn [redacted]Email: [redacted]Address: 3100, E 45th Street, #310Cleveland, OH 44127 USA

[redacted]Greetings from Cheapflightsfares.comPlease be informed that we tried to to reach out to the customer, however, have not heard back from him.We sent an email to the customer stating that the customer was originally due to be charged an amount of $240. After the amount was charged, he was promised a refund of $100. because the charge was valid to be cancelled, and was within a void period, it was voided from the software and a fresh charge of $140 was charged to him, which was $100 lesser than the amount to be charged. So the promised amount was given back to the customer on Jan 25.The customer would have to check the same from his bank statements, and he would be able to see the difference. On the email we sent to the customer on Feb 16, we requested the customer to check the same with his bank, however, as we did not get any response from the customer, we are not sure if he checked the same. Please advise the further actions required to have the customer's issue sorted.Thank you for your cooperation.Wish you a pleasant day.Please feel free to reply to this email or contact to us for any further assistance at [redacted]Regards,Liz [redacted]Manager - Cheap Flights Fares[redacted]

Good morning Ms. C[redacted], As requested, the mobile number I had at the time was [redacted].  This phone is not a personal one (I only have a terrestrial line at home) and it is the phone number of my employer.  At the time I tried to reach Cheap Flights Fares, the phone kept disconnecting.  I was unable to reach any person of the clientele services.  I am unsure why and I was so nervous about missing the next flight (in Montréal I had to take another flight the next day back to where I live in [redacted]), that I felt compelled to book a flight on my own. As I was explaining to you, I was on a time constraint on October 21.  The next flight to Montreal with [redacted] was at 1:38 pm.  The offices of [redacted] did not open until around 11:00 am.  It took at least 30 minutes for the travel agents at the counter trying to figure out why I had no reservation before finally telling me that unfortunately they could not do anything for me. After trying to reach Cheap Flights Fares for about 15 minutes or so by phone I was running out of time.  As you know, the delays to recheck-in my luggage, past security, find the gate is at least 2 hours. I was also afraid of having no seats on the plane. Back when I first reserved my flight with Cheap Flights Fares in September 2017 I also had to call your toll-free phone number without any success.  It kept ringing and then disconnecting without the chance of leaving any messages.  Outsourcing your clientele services to a foreign country might be a good monetary decision for your company but the end result unfortunately may be a poor service to customers. In our conservation last week and again in your e-mail today, you mentioned that it was a technical error as if this minimizes or discharges any liability from Cheap Flight Fares.  I respectively disagree with such a claim.  First, I highly doubt the veracity of this assertion and secondly, if this is true, I have a hard time absolving a company which main activity is to electronically process flight reservations.  The degree of your system must be of the highest standards and any flaw to it that causes a monetary loss to a passenger should be borne entirely by your company.  I doubt that other companies like expedia.com or kayak.com would argue such thing. In our conversation last Friday, you mentioned that Cheap Flights Fares could not reimburse the full claimed amount of $782.35 USD because you are a small company and that by doing so you would not make any profit on the reservation I did.  I was shocked of hearing this.  I have to say that the only one right now losing money because of the fault of your company is me.  Back home, I am a civil servant for the government and my income is very limited.  I do not have the means of a company like yours.  The $300 USD (your administration fees on the sale) you're offering is appreciated but does not cover my loss. Also, what I understand is that since there was a computer glitch in your system, the reservation flights CM [redacted] and CM [redacted] from Lima (Perou) to Montreal (Canada) with [redacted] were never booked and never existed.  Therefore, Cheap Flights Fares never had to pay for those flights. The way I see it is that your company owes me a reimbursement for the part of the trip which was paid in full ($1,372.91 USD) through my credit card on September 11, 2017. Lastly, I just want to say that when I was at the airport in Lima (Perou) and when the travel clerks were trying to help me with the reservation, they could not understand why no reservation was in the system.  One of the travel agents at the time told me that they saw in the past such similar situations with passengers and usually the person got scam by the website provider.  At the time, I truly was under this impression and I hope that I am wrong right now. So far, however, and considering how I was treated last week on Friday, I still have my doubts and I’m still trying to figure out why Cheap Flights Fares is not trying to settle this amicably to maintain its reputation. I am glad that the Revdex.com is enclosed to this e-mail and I hope that we can resolve this issue so that I can withdraw my complaint to the Revdex.com and to the [redacted]. Have a good day.   [redacted], [redacted]
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Response taken via phone:Consumer reported to Revdex.com that he has received the refund from the company.  The main issue of his complaint was with all of the hoops he had to go through in order to receive the refund.