CheapTickets.com

Booked a ticket with Cheaptickets.com for a friend and accidentally used her maiden name as her middle name, instead of her correct middle name. Called the airlines to make the change and was told I would have to make the change with Cheaptickets.com. Contacting CT.com was a nightmare. Was told I couldn't make the change and would have to buy a whole new ticket. Call the airlines she told me.
a middle name isn't even required! I was put on hold five times by five different agents and hung up on every time. What a nightmare. I haven't worked it out still. Don't know what to do.

September 1, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us...

to address the comments and concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from Wendwaoga [redacted] (Revdex.com case number 11674768) regarding a recent ticket. We understand from the customers complaint they are requesting the refund for a canceled ticket to be expedited.Our records indicate on March 23, 2016 the customer self-booked a round trip flight reservation on CheapTickets.com. The flight reservation was for one traveler and operated by Air France, with flights departing from Ouagadougou to Chicago, IL on August 12, 2016 and returning on February 11, 2016.Due to an airline schedule change the customer called customer service on July 11, 2016 to request assistance with canceling his flight reservation. Our records show that the agent was able to successfully cancel the flight reservation and request the refund to be processed by Air France.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Please note, Air France was the merchant of record and the company that charged the customer’s credit card. On September 1, 2016 Orbitz reached again requested the refund of the customers canceled tickets. The amount of time it takes the customer to receive depends on the airlines and the customers banking institution.We apologize for any inconvenience this lapse in time may have caused you. We would also like to apologize for the customer service issues you experienced in trying to receive assistance with you flight reservation and its associated charges. We would like you to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members. CheapTickets provided the customer with a $100 CheapTickets Travel Coupons for use on a future trip. This coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,Hayden [redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/03/05) */
Dear[redacted]
The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you further. I understand the[redacted] Beach Resort does not offer the amenities displayed on our website, in...

particular the shuttle service. Also, you are upset with the service you received when you called our service department for assistance. I appreciate the opportunity to review your account and respond to your concerns. On behalf of CheapTickets, I sincerely apologize for this disappointing experience, and the frustration this caused you.
I'm very sorry for the lack of professional of behalf of our staff while trying to get assistance with your reservation. CheapTickets strives to provide the best possible customer service, and I regret that in this case, we fell short of our goal.
After researching this situation, I would like to offer the following explanation. Hotel properties or representative companies provide their own content information, which includes their star rating, location, amenities, and property description, which includes the shuttle service. With numerous properties offered through our website, CheapTickets relies solely on each hotel to provide us with accurate descriptions of their properties.
Also, in response to consumer requests, CheapTickets now includes customer feedback and ratings relating to their experience at hotel properties shown on our website. This information is included in the "Reviews from our users" section shown during the hotel selection process. This valuable information may be used in helping you to determine your choice of hotel. These ratings are unbiased and are in no way meant to indicate an endorsement by CheapTickets or the hotel property.
When we learn of situations like this, CheapTickets takes immediate action to prevent any unfavorable experiences for our customers. In this case, I have notified the appropriate parties and they are currently in the process of reviewing this complaint. Our hope is that this valued criticism will allow them opportunity to adjust their information and modify how their property is presented to the public.
Nevertheless, this does not excuse the frustration caused when contacting our Customer Service Department. Therefore I have forwarded your letter to the Director of our Customer Service Center for review. Clearly, our representative should have handled your inquiry more appropriately. Our Director will address this issue with the agent to ensure better service in the future.
Also, as a gesture of our sincerity, CheapTickets has issued you a $100 future travel voucher to use on your next CheapTickets.com prepaid booking. Our voucher is meant to emphasize our commitment to you and we remain hopeful you will continue using CheapTickets for your travel planning needs.
Here are the instructions for the future travel voucher:
When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [email protected]. Please reference case number [redacted] and my letter offering the $100 future travel voucher in your request. CheapTickets will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until March 5, 2016.
[redacted] thank you for bringing this matter to our attention. CheapTickets appreciates your business, and we hope you will provide us with a future opportunity to restore your confidence in our products and services. Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL

Dear Ms. [redacted],

face="Calibri">The Revdex.com has advised is of your complaint. Thank you for your patience. It was necessary for us to wait for a waiver from Philippine Airlines, which they have now given us. We have processed a full refund today for this ticket, back to the original form of payment, the [redacted] ending in [redacted] Please allow approximately 7-10 days for the refund to appear on your account. 
 
Also, as a gesture of goodwill, CheapTickets would like to offer you a $150.00 USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking.  Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs.
Here are the instructions for the future travel voucher:
When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [email protected].  Please reference case number [redacted] and my letter offering the $150.00 future travel voucher in your request.  CheapTickets will then issue a credit to the card used for the new booking.  This offer is valid for until November 4, 2016.
[redacted], we appreciate your business and we hope you will provide us with a future opportunity to serve your with your travel planning needs.
Sincerely,
[redacted]
CheapTickets Customer Relations

Initial Business Response /* (1000, 5, 2015/08/25) */
Dear Mr.[redacted]
The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you further. It is my understanding that you are not happy with the schedule changes that affective your travel...

plans as well as the service you received from our Service Department.
I appreciate the opportunity to review your account and respond to your concerns. On behalf of CheapTickets, I apologize for the disappointing experience and the frustration this caused you. CheapTickets strives to provide the best possible customer service, and I regret that in this case, we fell short of our goal.
Mr.[redacted] as we discussed on the phone, as the [redacted] flights cannot be reinstated; the best option is to process a refund. The reservation has been sent to our Refunds Department for them to process. As previously advised, once processed; it may take 1 to 2 billing cycles for the refund to post to your account. This depends on your credit card company.
I do show you were already given $100 in CheapCash. For being a loyal CheapTickets member, I have also issued you a $100 future travel voucher to use on your next CheapTickets.com flight, hotel or package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs.
Here are the instructions for the future travel voucher:

When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [redacted]@CheapTickets.com. Please reference case number XXXXXXX and my letter offering the $100 future travel voucher in your request. CheapTickets will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until August 25, 2016.
Mr.[redacted] thank you for allowing me to review this with you. We appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needs.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (2000, 7, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though my original ticket could not be fulfilled by cheap tickets, reasonable effort was made by cheap tickets to resolve the issue.
I thank Revdex.com for its quick response in this issue.

I couldn't book online because they don't take check cards! Only company in 15 years that wouldn't accept check cards in my experience. I called and they were extremely non-helpful, and when the agent couldn't figure out what to do, he hung up on me. I called management to complain and they didn't even want to hear it. I'll never do business with them again. I used to use them all the time, now I cant even recognize the company. And Revdex.com rates them high? That is a big joke and a mockery of Revdex.com.

Booked flights and then was asked for a hotel yes I need one night
Your Flight days transfer over to your hotel days so I accidentally booked 7 days and needed only one due to it auto populating my flight days. Called less than 30 minutes after when I saw the bank charge and was told more than likely can get charges cancelled. For some reason they couldn't reach the hotel but would submit my info to 2nd level review and I would hear back in 24-48 hours. Never did and called numerous times after and they never could reach hotel (4 days later)
Called tonight and held for a manager for over an hour and she also told me she couldn't reach hotel. When I told her I could she finally reached them telling me I couldn't get the refund
I was told several times when I called hotel that it's up to the 3rd party to refund
It's their rooms now
It's a holiday week they can sell them for higher but since the first night I called I've been lied too about my refund and them not being able to reach hotel
NEVER do business with them
I'm shocked at their lies and deceit
I've filed a bank dispute but so worried as this is a ton of money for me
Your website shouldn't transfer dates over to the screen where you are purchasing other things
I should have verified better but shame on you CHEAP TICKETS.com for doing this and not making it right

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com
CheapTickets.com
Complaint Department
Re: CheapTickets.com Case #: [redacted]
size="2">
Dear Revdex.com,
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
CheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund in the amount of $100.00.
Our records indicate on February 22, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets website.  Travel is on [redacted], departing April 12, 2016, from Hyderabad, India to Columbus, Ohio, returning October 11, 2016, for one passenger.
Upon further research, we were able to confirm on March 15, 2016, the customer called to inquire about the refund status of the future use voucher he submitted. On March 24, 2016, CheapTickets processed a refund in the amount of $100.00 back to the customer’s original form of payment. The amount of time it takes to receive a refund depends on how quickly their credit card company takes to process refunds.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Nicole [redacted]
Tier 3 Customer Service
Tell us why here...

Dear [redacted],The Revdex.com
has shared your recent correspondence with CheapTickets so that we may assist
you further. It is my understanding that you were trying to book reservations
for your parents. Due to issues you encountered; you had to book them
separately. However,...

when you booked the second reservation, the price had
increased. I appreciate the opportunity to review and respond to you. On behalf
of CheapTickets, I sincerely apologize for the disappointing experience and the
frustration this caused you.CheapTickets goal is to make
every customer experience a great one, by offering the lowest fare available to
our customers. CheapTickets is an unbiased and dedicated online Travel Agency
offering millions of fares on every requested flight search. We do understand
that it is frustrating for you to see a price on a reservation that you would
like to confirm, and the price increases. Inventory available on CheapTickets
is also available on other travel sites. Please know at the same time,
there are millions of customers shopping throughout the day. The airfares and
their availability can be updated at any time, with or without notice, since
they are determined directly by the airlines. Fares can change very rapidly
as the carriers continually adjust their flight loads, especially during peak
travel times. CheapTickets monitors these changes closely and makes every
effort to keep our fare displays as current as possible. This is why the fares
are not guaranteed until we receive confirmation from the airlines, and tickets
have been issued.[redacted], we value you as a
customer, and we share in this disappointing experience. I do show CheapTickets
issued you a $50 future travel voucher to use on your next CheapTickets.com prepaid
booking. Our voucher is meant to emphasize our commitment to you, and we remain
hopeful you will continue using CheapTickets for your travel planning needs. [redacted], thank you for
allowing me to review this with you. We appreciate your business, and we hope to
have an opportunity to serve you in the future with your travel needs.Sincerely,[redacted]CheapTickets Customer ServiceChicago, IL

Dear [redacted]The Revdex.com has shared your recent correspondence
pertaining to your concerns regarding your courtesy cancellation request.  I appreciate the opportunity to review your
account and respond to your concerns.Upon reviewing CheapTickets record locator...

[redacted],
I see that the booking was confirmed and canceled on October 23, 2015.   As CheapTickets
does not hold the funds for an airline ticket reserved, we will place a pending
authorization on your credit card for the ticket amount. Once the airline
charges you for the ticket, your bank will release the pending amount being
held, and you will see the actual charge from the airline with the ticket
numbers.  However, on this reservation,
the cancellation was process before a ticket was actually issued.  In the situation where a ticket is courtesy canceled prior
to a ticket being issued, the customer will only see the pending authorization,
as there was not a ticket issued for the airline to process a charge. In this
situation, you will not see an actual refund; the pending authorization will
just drop from your account.  Your bank
is able to see that this is only a pending authorization, and should not
continue to hold this charge.On CheapTickets locator [redacted], your [redacted]
Airline ticket number of [redacted] had been issued prior to the cancellation of your flight, so in this instance,
a refund will be processed when the airline has already processed the charge.[redacted], I certainly apologize for the confusion with
your bank, but they should be able to see that it is only a pending
authorization on your account, and no funds have been actually paid to
CheapTickets.  As this hold was placed on
October 23rd, they should not still be holding this amount from your
account balance.  Tickets were not issued
on CheapTickets [redacted], so no charges will be placed by [redacted]
Airlines.  [redacted] if you would like for me to review the charges
in question, please feel free to attach them to your response. We certainly
apologize for any confusion, and appreciate the opportunity to address your
concerns.Sincerely, [redacted] CheapTickets  Customer Relations

Initial Business Response /* (1000, 5, 2014/04/15) */
Dear [redacted]
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you further. I understand you booked a reservation on our website, and you were unaware this was an overnight flight. You...

are requesting a refund, as the ticket was unused. I appreciate the opportunity to review and respond to you. On behalf of CheapTickets, I apologize for the disappointing experience and any confusion this caused you.
At CheapTickets, we understand the importance of our website displaying all pertinent information regarding your flight choices. During the booking path, we advise of flight departure and arrival times for each segment, and if an overnight flight is offered, we also display a message advising you are choosing an overnight flight.
Upon reviewing your account, I have verified the message was displayed, and your flight times were properly updated. Also, after the reservation was confirmed, the information was also viewable on the website under your "MY TRIPS." If we had been contacted within the 24-hour period of making the reservation, we could have offered a refund. I have attached a copy of your flight details.
Please know when the reservation was made, you were charged by and all funds for the ticket went to [redacted]. CheapTickets, as a travel agency has to abide by the rules placed on the ticket by the carrier. Per the terms and conditions set by [redacted], the ticket you confirmed was non-refundable. However, they did agree to allow you to get a refund for a portion of the taxes. A refund was processed in the amount of $539.50 to the Master Card ending in [redacted].
[redacted] as we are not showing this was a website error; we are unable to grant your request for a full refund. We appreciate your business, and we hope to have an opportunity to serve you in the future.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2014/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The facts of our complaint are as follows:
1.)CheapTickets allowed us to plan a trip over 30 days into the future.
2.)The first transaction generated an itinerary outside the desired window of time.
3.)We identified flaws in the itinerary generated by CheapTickets and proceeded with a second transaction days later following our refund.
4.)The second transaction was also flawed but remained unidentified.
5.)CheapTickets failed to assist us and we were forced to buy a $1400 round-trip ticket that CheapTickets failed to identify in their system.
6.)Our business with CheapTickets was a summary failure because we did in 3 hours what CheapTickets was supposed to do for $1400 in the first place.
Our experience with CheapTickets has all of the elements of a scam. Several scams come to mind, in fact; the "DOUBLE-DIP", the "BAIT-AND-SWITCH", and "FIND-THE-QUEEN". The Revdex.com has a mission to protect consumers against an unfair "buyer beware" business culture. If CheapTickets is an honest company and cannot invest the resources into ensuring their Internet assets work properly, then they should be prepared to invest some resources in the customer service and treat people with fairness and real respect. Anything less is unacceptable.
"A refund was processed in the amount of $539.50 to the Master Card ending in [redacted]." This is not an appropriate solution. The taxes were never theirs, but the government's money all along. We do not pay taxes on services we do not receive as a tax-refund for losses incurred. CheapTickets has rightly acknowledged our loss, but has failed to offer fair restitution.
CheapTickets has not resolved the flaw in their Internet assets and will continue to profit by cheating customers. Our experience is INTENTIONAL in the worst case as a twisted scheme. At best, CheapTickets has not invested adequately in their Internet assets and exposes the public to financial hazard and NEGLIGENTLY fails to act to repair the problem.
DOUBLE-DIP
We suspect that CheapTickets maintains a very good relationship with the carriers it uses. CheapTickets may have a good financial interest in providing carriers with a service "DOUBLE-DIP" service.
1.)Data has value and CheapTickets receives a discounted rate for access to its partner's databases, booking systems, and passenger information.
2.)In exchange, CheapTickets allows passengers to book international flights knowing they will never show.
3.)CheapTickets delivers funds, charges transaction fees, sells passenger data for mining, and acts as a shell against customer complaints.
4.)CheapTicket's partner's then re-sell the seats at a premium and make a huge profit ... completing the "DOUBLE-DIP"
BAIT-AND-SWITCH with a TWIST
In the worst case, CheapTickets is guilty of a "BAIT-AND-SWITCH" business model with a "FIND-THE-QUEEN" transaction and customer service model twist as described below:
1.)The BAIT: Offering a service at a TIME determined by the MARK and at agreed upon at a PRICE.
2.)The SWITCH: Changing the TIME at which the service is to be rendered, thus cheating the MARK out of a significant amount of money.
"FIND-THE-QUEEN" is a scam where a MARK is shown a QUEEN amidst two other cards. The MARK places a wager and the CON ARTIST rapidly moves three cards face down in plain view of the MARK. The MARK must keep track of the position of the QUEEN and attempt to select said card with one attempt. Failure results in loss of wager. The CON ARTIST may allow the MARK to correctly identify the QUEEN in order to BUILD THE CONFIDENCE of the MARK. The CON ARTIST may then escalate the WAGER.
The CON:
3.)The CON often employs a GRIFTER who appears to successfully identify said card in order to convince a MARK that winning is possible.
4.)The MARK places a WAGER and is allowed to win.
5.)The CON resumes.
6.)The CON ARTIST uses SLIGHT-OF-HAND techniques to remove the QUEEN from the table and substitute another card.
7.)The CON ARTIST uses the same SLIGHT-OF-HAND technique to replace the QUEEN.
8.)The CON ARTIST concludes by quickly packing up and moving on to the next MARK.
An EXPERIENCED OBSERVER can identify the BAIT, the SWITCH, the GRIFTER, the CONFIDENCE BUILDING, and the SLIGHT-OF-HAND.
SUMMARY
In the best case scenario CheapTickets is incompetent, free of intentional wrongdoing, but still liable for our financial losses despite it's "buyer beware" position.
Our experience with CheapTickets is summarized and parallels as follows:
1.)CheapTickets allowed us (the MARK) to plan a trip over 30 days into the future with the assurance that "Cheap is Good". (BAIT)
2.)The final transaction (the WAGER) planned in excess of 30 days and generated an itinerary outside the desired window of time. (SWITCH)
3.)We (the MARK) correctly identify flaws in the itinerary generated by CheapTickets. (FIND-THE-QUEEN)
4.)The customer service representative (the GRIFTER) is authorized to conduct refunds within 24-hours of the transaction. (the CONFIDENCE BUILDING)
5.)Correction is made and refund is given (the CONFIDENCE BUILDING) and the business resumes. (BAIT-AND-SWITCH, FIND-THE-QUEEN)
6.)CheapTickets again allowed us (the MARK) to plan a trip over 30 days into the future with the assurance that "Cheap is Good". (BAIT)
7.)The final transaction (the WAGER) planned in excess of 30 days and once again generated an itinerary outside the desired window of time. (SWITCH)
8.)We (the MARK) failed to identify flaws in the itinerary generated by CheapTickets. (FIND-THE-QUEEN)
9.)CheapTickets concludes by shifting blame to us (the MARK), by claiming we were aware of the Terms of Service. (FIND-THE-QUEEN in text)
10.)Our funds (WAGER) are now the possession of [redacted] so they cannot help. (SLIGHT-OF-HAND)
11.)CheapTickets further concludes by offering the TAXES, the Government's money of all things and not theirs, as compensation! (SLIGHT-OF-HAND)
Final Business Response /* (4000, 9, 2014/04/22) */
Dear [redacted]
The Revdex.com has shared your recent correspondence with CheapTickets so that we may assist you further.
Thank you for your follow-up response. Again, I do apologize for your continued disservice with CheapTickets. We certainly empathize with the inconveniences you encountered. However, it is the responsibility of the CheapTickets member or the person using the account on behalf of the member to ensure all flight details are correct before completing the booking.
I have verified the message advising this was an overnight flight was displayed, and your flight times were properly updated. After the reservation was confirmed, the information was also viewable on the website under your MY TRIPS. Per [redacted], the ticket was non-refundable, and they would allow a portion of the taxes to be refunded.
[redacted] I wish our response could be more favorable. We appreciate your business, and we hope to have an opportunity to serve you in the future.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL

Dear Mr. [redacted],
Thanks for the additional information. The hotel fee is listed under the summary
and billing information during the booking process on the website. This is a fee
that the hotel is charging, not CheapTickets. As a gesture of goodwill, we will make a one
time exception on this booking and refund the fee for $91.66. The refund will go back
to the original form of payment, the [redacted] card ending in XX0281. Please be aware that we
will not be able to waive this fee on future bookings. For the refund, please allow 5-7 business
days for the refund to appear on the account.
Thank you for reaching out to us in this matter. We hope to have the opportunity to
serve your travel needs in the future.
Sincerely,
[redacted]
CheapTickets Customer Relations

Complaint: [redacted]
I am rejecting this response because the reasons I stated before, the response from me is always detailed and sincerely to solve the issue while Cheaptickets is always same sentences from the beginning, who is the one condemned on its own showing is obviously and I do not want to explain anymore. Anyone can check the previous response from me and Cheaptickets.
Thank you for taking Revdex.com.com's time to deal with this issue.
Sincerely,
Yun [redacted]

Dear Ms. [redacted],   The Revdex.com has shared with us your correspondence regarding your recent CheapTickets experience. It is my understanding you are inquiring about making a change to your flight reservation to Nashville. I appreciate the opportunity to review...

your account and respond to you.   On behalf of CheapTickets, I apologize for any frustration this has caused you.   After further review of the fare rules placed on your reservation by United Airlines we do show that if you are to make a change to the reservation you will be responsible for a $200 airline change fee per person, plus any difference in the airfare per person. CheapTickets also collects a $75 change fee per person when processing an exchange; however, due to your disappointing experience we will waive the $75 CheapTickets fee.   Ms. [redacted], for security purposes changes cannot be made via email; therefore, you will need to contact our Customer Service Team at 1-[redacted] for assistance with the exchange.   We appreciate your business and hope you will continue to use CheapTickets in the future for your travel needs. Sincerely, Shalon [redacted] CheapTickets Customer Relations Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com
CheapTickets.com
Complaint Department
Re: CheapTickets.com Case #: S-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact CheapTickets.com regarding an issue from...

our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund for the $[redacted] booking fee.
Our records indicate on March 1, 2016, the customer booked flight reservations – itinerary [redacted] –using the self-service tool on the CheapTickets website. Travel was on [redacted] Airlines, departing March 4, 2016, from Houston, Texas to Newark, New Jersey, returning March 7, 2016, for one passenger.
Upon further research, we were able to confirm that the customer contacted CheapTickets on March 2, 2016; the customer contacted CheapTickets to cancel their flight reservations within the 24 hour free cancellation period. At that time assisting representative cancelled the customer’s flight reservations, and the amount of $[redacted] collected [redacted] Airlines was returned to the customer’s credit card at that time. The customer was advised the booking fee of $[redacted] was a non-refundable booking fee.
On March 9, 2016, CheapTickets processed a refund in the amount of $[redacted] back to the customer’s original form of payment as a courtesy. The amount of time it takes to receive the refund depends how quickly the customer’s credit card company takes to process refunds.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
Nicole [redacted]
Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/05/14) */
Dear[redacted]
The Revdex.com has shared your recent correspondence with CheapTickets regarding the hotel reservation under record locator PBCTIXXXXXXXXXXX that was canceled without your permission. I appreciate the...

opportunity to review your account and respond to your concerns.

After reviewing your account, I show the reservation was canceled and processed for a refund by our Revenue Protection Department. They were unsuccessful in being able to verify all the billing information with the card issuing bank. The reservation was canceled and refunded for the card holder's protection.
Thao, we certainly apologize for the inconvenience this has caused, but once the billing information could not be verified; we felt we needed to protect the card holder. You will see two separate refunds; one in the amount of $76.50, and the second for $50.40 (refund total $126.90). These should appear on your card within 7 to 10 business days.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL

Revdex.com
CheapTickets.com
Complaint Department
Re: CheapTickets.com Case #: S-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
CheapTickets.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund of the $21.99 booking fee for their cancelled flight reservations.
Our records indicate on February 29, 2016, that the customer booked flight reservations – itinerary [redacted]. Travel was on [redacted] Airlines and [redacted] Airlines, departing June 23, 2016, from Portland, Oregon to Rhinelander-Oneida, Wisconsin, returning June 27, 2016, for one passenger. The Cheap Tickets Flight Protection Basic was booked in conjunction with the flight reservations.
Upon further research, we were able to confirm on February 29, 2016, the customer’s flight reservations were cancelled and a refund was processed in the amount of $35.00 for the Cheap Tickets Flight Protection Basic. The funds collected for the airline ticket were released back to the customer’s original form of payment by the airline at that time.
On March 11, 2016, Cheap Tickets processed a refund in the amount of $21.99 for the booking fee back to the customer’s original form. The time it takes to receive a refund depends on how quickly the customer’s credit card company takes to process refunds.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]