CheapTickets.com

April 14, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-115733Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent ticket. We understand from the customers complaint she was charged for a ticket that she was unable to purchase. On April 14, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint and were advised that the charges sustained were released.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear[redacted]
The Revdex.com has shared your recent correspondence pertaining to the refund for CheapTickets confirmation number [redacted]. On behalf of CheapTickets, I apologize for any confusion, and...

appreciate the opportunity to review your account and respond to your concerns.
Upon reviewing your account, I do see that you cancelled your booking on March 10, and that you requested your tickets to be refunded with a CheapTickets Customer service agent.
Please know that I have processed the refund in the amount of $3038.90 less the $300.00 refund fee for [redacted] ticket and for[redacted] and[redacted] the refund fee was $225.00 per each child's fare. Please allow 10 to 14 business days for the refund to process. Furthermore, the CheapTicket's Customer Service agent mistakenly advised you that the refund fee would be $200.00 per person. I have refunded your credit card ending in [redacted]; in the amount of $150.00, this will process today, July 21, 2015. Please allow 3 to 5 business days for the credit to appear on the statement. I apologize for any inconvenience this may have caused.
As a gesture of our sincerity, CheapTickets would like to offer you a $75USD future travel voucher on your next prepaid CheapTickets.com airline, hotel or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using CheapTickets for your travel planning needs.
Here are the instructions for the future travel voucher:
When you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets Travel Document e-mail to us at [redacted]@CheapTickets.com. Please reference case number XXXXXXX and my letter offering the $75 future travel voucher in your request. CheapTickets will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until July 21, 2016.
[redacted], we appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 11, 2015/08/20) */
Dear Sir n Madam,
I have not received any settlement from cheap tickets since I filed this complaints
thank you
[redacted]
Final Business Response /* (4000, 13, 2015/08/24) */
Dear[redacted]
Thank you for your follow-up email and I appreciate the opportunity to address your continued concerns.
Please know that your refund was processed on July 26, 2015 to your original form of payment ending in [redacted]. We acknowledge that there was a delay in your process; however, the refund has been posted on July 26, please check with your bank for an update.
[redacted], should you need further assistance, please don't hesitate to contact me. We appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needs.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL

May 24, 2016Revdex.comComplaint Department – CheapTickets Re: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a refund of $21.99 for the CheapTickets booking fee. Our records indicate that on April 13, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the CheapTickets website. Travel was on United Airlines, departing April 18, 2016, from Dallas, Texas to Atlanta, Georgia, returning April 29, 2016, for one passenger. Upon further research, we were able to confirm on April 13, 2016, that the customer cancelled their flight reservations within the 24 hour free cancellation period, thus the amount of the airlines ticket was not charged to the customer’s credit card, however, the booking fee of $21.99 was charged by CheapTickets. As the reservations were canceled within 24 hours of the initial booking, CheapTickets processed a refund for the $21.99 booking fee back to the customer’s original form of payment. The amount of time it takes for the customer to receive a refund depends upon how quickly their credit card processes refunds. We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,  [redacted]Tier 3 Customer Service

November 28, 2017
Revdex.com
Cheaptickets.com
Complaint Department
Re: CheapTickets Case #: O-[redacted]
Dear Revdex.com,
[redacted] Please accept or apologies for an error that attached the incorrect response to Mr. [redacted]’s original response.
Thank you for taking the time to contact CheapTickets, Inc. regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets, Inc. is responding to the consumer complaint from Brad [redacted], (Revdex.com case number [redacted]) regarding a refund request regarding the vendor refusing acceptance of one of two concert tickets. 
 
We’re very sorry that the venue did not recognize both tickets the customer purchased and we want to assist the customer with the matter.  Regrettably, with the information provided by the customer, we are unable to locate an itinerary or a customer account. 
 
If Mr. [redacted] will respond to this request with the CheapTickets Itinerary number he received when he booked the tickets and also supplied in a follow up email confirmation.  Further, providing the email address he used in the booking will assist in locating his information.  Neither the email in this complaint or the order number supplied is returning an itinerary in our system.  As soon as we receive this information, we will be happy to research and offer any resolution we can to resolve the matter. 
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  We look forward to Mr. [redacted]’s response with the account/itinerary information.
 
Sincerely,
Roseanne [redacted]
Corporate Customer Service

Initial Business Response /* (1000, 5, 2015/09/10) */
Dear Mr.[redacted]
The Revdex.com has shared with us your correspondence regarding your recent experience with CheapTickets. It is my understanding you canceled the reservation for[redacted] and [redacted] and were...

upset to learn the tickets were non-refundable. I appreciate the opportunity to review your account, and respond to you.
On behalf of CheapTickets, I sincerely apologize for this disappointing experience.
Please be advised that CheapTickets understands the importance of disclosing and providing the associated terms and conditions with bookings so that our customers' can make informed decisions. During the booking process, you are able to see in full the rules set in place by the airline for the specific ticket you would need. Under the By clicking "Agree and Book," you acknowledge that: section of the booking process, it does state: "You agree to the fare rules and restrictions applicable for this fare." The fare rules and restrictions portion of the sentence is in blue, which when clicked on will take you to the complete rules of the ticket you have selected. By confirming the reservation you did agree to all terms and conditions of the tickets.
With a goal of being fair with all customers, airlines have developed uniform guidelines in applying their tariffs and fare restrictions, and there are generally no exceptions granted to these guidelines. As a travel agency, CheapTickets is required to apply the applicable airline fare rules when performing a ticket exchange or cancellation. Unfortunately, as a distributor of tickets for the airline, we do not have authorization to waive change fees or issue refunds for non-refundable tickets.
Per the fare rules placed on[redacted] and Bryan's tickets by [redacted] the reservation is non-refundable; therefore, they will each have the amount of their ticket to use towards a future [redacted] flight. They have until April 19, 2016 to complete travel using the credit and upon rebooking will be responsible for $200 [redacted] change fee, a $75 CheapTickets fee, plus any difference in the airfare, all per person.
Mr.[redacted] we wish our reply could be more favorable. Please be assured that CheapTickets values your business and we look forward to serving you again in the future with your travel planning needs.
Sincerely,
[redacted]
CheapTickets Customer Relations
Chicago, IL

Initial Business Response /* (1000, 9, 2015/07/01) */
Dear Ms. [redacted],
The Revdex.com has shared your recent correspondence pertaining to a full refund of a package booked via the website. I appreciate the opportunity to review your account and respond to your concerns.
From...

your complaint, an air, hotel and car were booked as a package on May 23, 2015 for travel on May 25, 2015. Due to a payment processing error, the package was canceled and a full refund was provided. This, however, was not the case. You are asking CheapTickets to honor the cancellation policy for the full refund as you had every intention of traveling. Furthermore; your perception of CheapTickets has become discontented due to the service you have received.
Ms. [redacted], I do understand your frustration in this matter; travel can be a hectic experience, and CheapTickets does try to meet the expectations of our customers with terms and conditions associated with ticket bookings.
Upon review of the documentation; the total amount of the package was $2103.80. Every component of a package has varying policies.
The airline component was fully refunded including the service fee; the airline ticket was $1626.40, and the service fee was $13.98 for a total of $1640.38.
The car portion of the package was only a reservation; no payment was taken for the car as this was an estimate, and the agency would collect all funds regarding the car at the time of return.
The hotel amount was $427.42. The hotel had a cancellation policy of "Cancellations or changes made within 2 days prior to 4:00 PM local hotel time on the day of arrival are subject to a $141.72 charge. Cancellations or changes made after 4:00 PM local hotel time on the day of arrival are subject to a 100% charge."
CheapTickets offers two types of hotel rate options on our website, retail rates and prepaid rates. The retail rates may be higher, but have fewer restrictions and far more lenient cancellation policies. The prepaid rates may offer substantial savings for those who are able to abide by the more restrictive conditions which accompany these lower rates. These rates must be prepaid, have stricter cancellation policies, and are based on specific dates of stay.
As the cancellation was made after the deadline, the hotel was refunded in the amount of $328.90. The remaining amount of $98.52 was retained by the hotel.
Nevertheless, I do understand your point; as the package was canceled due to a system error, you should not be penalized for the refund.
CheapTickets will process the remaining amount of $98.52 to the card ending in [redacted] This will process today, July 1, 2015. Please allow 3 to 5 days for the credit to appear on the statement. This will appear as a CheapTickets credit, not the hotel.
Therefore, the total amount of the package has been refunded.
We take our customers' comments very seriously, and I thank you for your honest feedback.
Ms. [redacted], we thank you for bringing this matter to our attention. Your business is truly valued, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
CheapTickets Customer Relations
Initial Consumer Rebuttal /* (2000, 11, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted] The Revdex.com
has shared your recent correspondence with CheapTickets so that we may assist
you further. It is my understanding that you are upset with the issues you
experienced with your seat assignments. I appreciate the opportunity to review
your account, and respond to your concerns. On behalf of CheapTickets, I
sincerely apologize for the disappointing experience, and the inconvenience
this has caused. Please know when booking a
reservation via the CheapTickets website, all seats are only on request. We
must receive confirmation from the airlines stating seats are confirmed or
under airport control. When we receive confirmation that seats are under
airport control; this means the airline will provide the seat assignments at
the gate prior to the departure. They will do their best to
accommodate all passengers together, but it always best to arrive a little
earlier, because there are more seats that will open up on the day of travel.
If you have special needs, it is always best to check with the airline directly
so that they may accommodate these needs. Also, some airlines will have seats
that can be purchased. Seat assignments are ultimately the decision of the
airline. Linda, we value you as a
customer, and as a gesture of goodwill, CheapTickets has issued you a $50 USD
future travel voucher to use on your next CheapTickets.com prepaid booking. Our
voucher is meant to emphasize our commitment to you, and we remain hopeful you
will continue using CheapTickets for your travel planning needs. Here are the instructions for
the future travel voucher:                  When
you make your next booking on CheapTickets.com, please forward a copy of the CheapTickets
Travel Document e-mail to us at travelvoucher[redacted].
Please reference case number [redacted] and my letter offering the $50 future
travel voucher in your request. CheapTickets will then issue a credit to the
card used for the new booking. This offer is valid for one year from the date
of this letter, until November 16, 2016.Linda,
thank you for allowing me to review this with you. We appreciate your business,
and we hope to have an opportunity to serve you in the future with your travel
planning needs.Sincerely, [redacted]CheapTickets Customer
Relations Chicago, IL

October 20, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]). We understand from Mr. [redacted]s complaint he’s requesting a refund of his recent hotel reservation.Our records indicate that on July 17, 2016 the customer self-booked a hotel reservation for three travelers. The customer purchased a one night hotel reservation at [redacted] Hotel, checking in on July 27, 2016, and checking out on July 29, 2016.CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the cancellation and change policy agreed upon by Mr. [redacted] at the time of purchase, Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.”After further review of the customer account we are able to verify that there were no calls into customers service regarding this reservation. To further research the customers complaint we contacted the property and were able to speak to a manager. After consulting with the police the manager was able to verify that there were no reports made in regards to officers coming to the hotel. Furthermore Mr. [redacted] extended his stay for an additional night resulting in checking out on July 30, 2016. At this time CheapTickets is unable to authorize a refund of Mr. [redacted]s reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

May 4, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to...

address the comments and concerns which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from the customers complaint she was unhappy with the quality of the hotel therefore is asking for a refund of the reservation. On May 4, 2016, we contacted [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on February 20, 2016 the customer self-booked a package reservation for one traveler using CheapTickets website. The customer purchased a 5 night hotel reservation at [redacted] Barcelona L [redacted], checking in on April 1, 2016, and checking out on April 6, 2016. The customers round trip flights were operated by [redacted] Airlines, departing from Chicago, IL to Barcelona on March 31, 2016, and returning on April 6, 2016.From the customers complaint we understand that she is requesting a full refund of her unutilized ticket. CheapTickets serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.”Our records reflect that this complaint was resolved on May 3 26, 2016 with a one-time courtesy  full refund of the hotel reservation being processed to the customers original form of payment. The refund totaled $264.60. The time it takes the refund to post to the customer’s account depends on the time it takes the Ms. [redacted] credit card company to process refunds.We apologize for any inconvenience this lapse in time may have caused Ms. [redacted]. We would also like to apologize for the customer service issues experienced in trying to obtain a refund of the reservation and its associated charges. We would like Ms. [redacted] to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

October 6, 2017   Revdex.com Chicago & N. Illinois Complaint Department   Re: Cheap Tickets Case: O-[redacted] Dear Revdex.com, Thank you for taking the time to contact Cheap Tickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address...

the comments and concerns which have been brought to our attention. Cheap Tickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Our records reflect that on July 23, 2017, Ms. [redacted] booked a combined one way flight departing from Chicago, Illinois on August 11, 2017, and returning on August 14, 2017. The cost of this booking was $522.16. We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Cheap Tickets’s website, without the assistance of a Cheap Tickets representative. We understand from Ms. [redacted]’s complaint that she canceled her flight before departure. She says she understood that fees and penalties would apply and that she agreed to a $100.00 credit. Ms. [redacted] stated in her complaint that she called our office and was not happy with the level of customer service that she received. It appears that she was expecting a $100.00 credit in the form of a voucher. What she was advised is that by cancelling her flight, she would be left with an airline credit valued at $100.00. The penalty that was mentioned is $200.00 to re-book. Since the total value of the trip was $522.16 and the re-booking fee would be $200.00 for the outbound flight and $200.00 for the return flight, she would receive an airline credit of approximately $100.00, $122.16, to be exact. We apologize for any misunderstanding regarding the airline credit and would like to offer a $100.00 travel coupon. This coupon is available within the customer’s account for immediate use and is valid for one year from the date of issue. We are unable to honor the request to refund the full itinerary. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Marlon [redacted] Corporate Correspondence Team

Complaint: [redacted]
I am rejecting this response because:As previously stated, a CheapTickets.com representative did attempt to contact me via phone on May 25th, 2016.  I was not able to answer the call and the representative left a voicemail.  This voicemail did not leave any phone number or any other way to contact them, nor did it offer any sort of resolution.  The representative simply stated that they were attempting to contact me regarding this complaint.  No other information was given.After reviewing my step-by-step booking process, I am able to confirm that I did not book a connecting flight in Washington D.C., as CheapTickets.com has stated.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/27) */
Dear Mr.[redacted]
The Revdex.com has shared your recent correspondence pertaining to the possible refund of a ticket due to illness. I appreciate the opportunity to review your account and respond to your concerns.
From...

your complaint, you booked tickets on September 1, 2014 for travel on September 20, 2014 for yourself and your grandson. On the date of departure, you needed to cancel the ticket for your grandson, due to illness. You contacted the airline,[redacted] who advised to contact CheapTickets. Upon contacting CheapTickets to process the refund, the matter became worse. Furthermore; your perception of CheapTickets has become discontented due to the service you have received.
Mr.[redacted] I do understand your concern in this matter; travel can be a hectic experience, and CheapTickets does try to meet the expectations of our customers with terms and conditions associated with ticket bookings along with knowledgeable and comprehensible staff.
With a goal of being fair with all customers, airlines have developed uniform guidelines in applying their tariffs and fare restrictions, and there are generally no exceptions granted to these guidelines.
As a travel agency, CheapTickets is required to apply the applicable airline fare rules at the exact moment of your purchase. The ticket was sold with the understanding that the fare was non-refundable and certain restrictions apply. In reviewing the fare rules, the airlines,[redacted] and US Airways have no provisions regarding medical and or hospitalization for refunds.
The ticket should have been canceled either by the airline at the airport, via the CheapTickets website or the airlines' website prior to the departure time. If a passenger does not utilize the outbound segment of the ticket, and no prior notification is given to the change flights or dates. The ticket becomes void, including the return portion.
Currently, the ticket and or credit have no value.
According to our records, the first contact regarding the issue was on September 26, 2014.
Please understand CheapTickets is only a purveyor of tickets for airline carriers we display on our site. This entire fare was paid to the respected airline, and CheapTickets is required to adhere to all the airline's rules and restrictions. While I recognize your disappointment and regret any inconvenience this may have caused, please understand that all travel agencies are required to follow the rules of the carrier.
Nevertheless, I do understand your point; due to the circumstances along with the delay; CheapTickets will honor your request for a partial refund.
The value of the ticket was $337.66; if the ticket was canceled, the airline[redacted] would have charged a $200 exchange fee to use the credit which was valid until September 1, 2015.
Therefore; CheapTickets will process a refund in the amount of $137.66. This is the amount of the ticket after the airline imposed fee. This will process today, January 27, 2015 to the card ending in 1050. Please allow 3-5 days for the credit to appear on the statement. This will appear as a CheapTickets credit, not[redacted].
This, however, is all the compensation which CheapTickets will offer.
We take our customers' comments very seriously, and I thank you for your honest feedback albeit the result was not what you were expecting.
Mr.[redacted] I understand this may not have been the answer you were looking for; however, we hope this explanation clarifies the reason CheapTickets will not refund the amount desired of $337.66.
Sincerely,
[redacted]
CheapTickets Customer Relations

Complaint: [redacted]
I am rejecting this response because:
Though I received their [redacted] refund, the case is not only about the refund. When I contacted the customer service, different people talked different way. Before I booked the flight, I called in to consult the refund policy, the person told me "everything is refundable within 24 hours", and ensured me worry-free. However the second day when I was about to cancel it, I called in and the person told me the service fee should be charged upon cancellation. This behavior is cheating customers, and I don't know how many customers got cheated by this way. The refund should not be considered as a courtesy credit at all but just normal refund since nowhere in their website stated that "a non-refundable service fee applied, but only free cancellation within 24 hours!" so as informed by some of their customer reps. In addition, the person I talked in the second day was really rude. They cannot just process the refund without any apology, so I request them at least to give me a decent apology. And if no one is going to monitor their business seriously, there will be more people cheated by their grey tricks. No more victims please. 
Sincerely,
[redacted]

March 24, 2017
 
Revdex.com
Complaint Department – CheapTickets.com
 
Re: CheapTickets Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the...

Revdex.com allowing us to address the comments and concerns which have been brought to our attention. CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
CheapTickets.com is responding to the consumer complaint from Jade [redacted] (Revdex.com case number [redacted]) regarding the product issues.
 
Our records show on March 10, 2017, Ms. [redacted] or an authorized user of her account, self-booked an Orbitz.com hotel reservation via itinerary number [redacted], with check-in date of March 11, 2017 in the amount of $139.59. We understand from Ms. [redacted] complaint, she did not intend to book this reservation and was never utilized. The customer also stated after contacting Cheaptickets customer support for assistance no proper resolution was provided and is requesting a full refund of the unused reservation.
 
Upon researching the customer’s complaint, we can confirm Ms. [redacted] brought this matter to our attention on March 13, 2017. Cheaptickets proceeded to advocate on the customer’s behalf by contacting the hotel. The vendor advised the reservation was tagged as a no-show and since it was booked as a non-refundable reservation, a refund could not be approved.
 
Further research shows since the hotel did not approve the refund, as a one-time courtesy Cheaptickets placed a $25.00 Travel coupon on Ms. [redacted] account.
 
Orbitz’s acts only as a third party intermediary for airlines, hotels and cruises and must abide by the terms and conditions set by that particular vendor such as a hotel’s cancelation policy. Based on the information provided above and the hotel’s refund request denial, we are unable to honor Ms. [redacted] refund request.
 
We thank you for allowing us the opportunity to address the issues that were brought to our attention and regret not being able to provide the customer a more favorable resolution. If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
Angel [redacted]
Corporate Customer Service

October 25, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]). We understand from Ms. [redacted] complaint she requesting a refund of two nights of her hotel reservation.Our records indicate that on September 30, 2016 the customer self-booked a package reservation for one traveler. The customer purchased a three night hotel reservation at The [redacted] Hotel, checking in on October 13, 2016, and checking out on October 16, 2016.  The customers round trip flights were operated by [redacted] Airlines, departing from Baltimore, MD to Miami, FL on October 13, 2016, and returning on October 16, 2016.It is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service available. We would like Ms. [redacted] to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members. We appreciate her thoughtful comments as we rely on customers like Ms. [redacted] to provide us with the information we need to continue improving our services.We are able to confirm that on October 21, 2016 a refund of the customers unused nights of her hotel reservation was processed. The refund totaled $271.25. The amount of time it takes the customer to receive the funds depends on the customers banking institution. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Stay AWAY!!!! My best advice to anyone wanting to use this company, STAY AWAY. You will be ripped off BAD. I was gonna buy Garth Brooks tickets to take someone very special for me to make their life a little happier, just for a short while, and sadly enough I used cheaptickets to get this event tickets. I paid 250$ each ticket, and ended up getting tickets sold to Phillip Connolly, and the ticket price is 64.73. SO the taste I have for going to this concert is BAD< do your self a favour, do NOT use this company what so ever, after looking them up online I can't find ONE reason for why their having an A+ rating on Revdex.com, because their just ripping people off.

Complaint: 10954036
I am rejecting this response because: the point is that I had to spend 444 dollars to rent a car that day is is more the expected 234. I should be refunded the difference it bad business to mislead someone have them stranded in a foreign country with Lil options and price gauging.they clearly see I had to make a new reservation and was charged doubled.
CHEAPTICKETS should take ownership on what happened to me and why I couldn't rent a car at the price I was quoted on documented paper. It unacceptable
 
Sincerely,
Ndidi 
Ndidi [redacted]

March 9, 2016  
Roman,serif;">Revdex.com CheapTickets.com Complaint Department   Re: CheapTickets.com Case #: S-118968007   Dear Revdex.com,   Thank you for taking the time to contact CheapTickets.com regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  CheapTickets.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.   CheapTickets.com is responding to the consumer complaint from Xiaoyiru ** (Revdex.com case number 11152899) regarding flight reservations. We understand the customer is requesting a refund for their flight reservations.   Our records indicate on February 17, 2016, the customer booked combined one way fare flight reservations – itinerary [redacted] – using the self-service tool on the Cheap Tickets website. Travel on February 20, 2016, was with [redacted] Airlines, departing Las Vegas, Nevada to Houston, Texas, for one passenger. The travel on February 21, 2016, was with [redacted] Airlines, however, this portion of the reservation did not actually confirm.   Upon further research, we were able to confirm that the customer contacted Cheap Tickets on February 21, 2016, stating that he was at the [redacted] Airlines counter, however, they did not have his flight reservation, and he was required to purchase a ticket at the airport for his return flight.   In order to provide our customers with the best possible fare rates and availability, Cheap Tickets offers Combined One Way fare flight reservations. These reservations include two one way flight reservations priced together on one itinerary. At the time of booking the customer is advised that they will have two separate flight reservations, which will have their own separate set of terms and conditions and separate charges from each of the airlines.   The actual cost of the airline ticket was charged by the carrier directly, in this case [redacted] Airlines and [redacted] Airlines. Cheap Tickets serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners. We act only as an agent for their product and do not have the authority to override or to change their policies.    Cheap Tickets request that Xiaoyiru ** submit a copy of their credit card statement reflecting the charges from [redacted] Airlines in order to better assist the customer and address their concerns. The customer may submit the document via the submission link on the Revdex.com website. We ask that the customer omit any personal information from these documents.   We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting her further with her future travel needs.   If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,   Nicole [redacted] Tier 3 Customer Service

May 31, 2016Revdex.comComplaint Department – CheapTickets.comRe: CheapTickets Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact CheapTickets regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention. CheapTickets is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.CheapTickets is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a recent attempt at purchasing a flight reservation. We understand from the customers complaint he was charged for a ticket that she was unable to purchase.Upon further research, we are unable to locate an CheapTickets.com account related to [redacted] Smith’s complaint. We respectfully request that Mr. [redacted] provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address his concerns.If he is unable to locate such information we are requesting Mr. [redacted] submit a copy of the credit card statement documenting the charge sustained for the flight reservation. We ask he omit any personal information from the document, for security purposes. The requested information will enable us to appropriately address the customers concerns. The customer may submit the information through the complaint submission on the Revdex.com.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service