Check N Go

Hello,I have reached out to our collections team who has decided to refund the $overdraft associated with this complaintThis refund was processed by paper check and was mailed out today, 10/28/Please let me know if you have any further questions.Regards,*** ***

Hello,Upon review of the account in question and the loan agreement, you borrowed $agreeing to repay a total of $on 11/14/Our communications with the store have determined that there is no indication that the check was to be held instead of paid as agreedA copy of the loan agreement has been included with our response.I have also reviewed our system for potential multiple payments and have not found any evidence that you were charged multiple times or for different amounts by this companyCompany has acted in line with the loan agreement and the payments made were from the deposit of the check you signed and was presented to your bank as agreed on 11/14/If you have evidence of additional payments being taken by Check 'n Go, please send that evidence to [email protected] on the above explanation company will not be providing a refund or be covering any of the fees incurred to customer's accountRegards,Customer Service

This customer has contacted the *** *** *** *** to handle this complaintThis is a federal regulator under who's purview we fall, and our response is mandatory per their regulationsCompany is investigating this and is willing to work with the customer to find a solution
However, company would prefer to conduct responses through the CFPB as they will want to monitor this complaint and our responses to itPlease be assured we are making our best effort to determine the validity of the charges and make any remediation we find to be necessaryIf you have any questions, you can contact me directly at ###-###-####.Regards,Corwin B

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Yes I received the refund and yes please close the complaint as resolved

Hello,We apologize for any inconvenience or confusion caused by the application process and the obtaining and keeping your application informationBased on both State and Federal guidelines for records retention, we must keep the application information of any individual applying for a loan
agreementThis information is stored securely and our associates don't have access to this information and would never use your information for anything outside of the application that you initiatedThese record retention expectations are in place with any similar organization or bank and we do not have an option to destroy these records at your requestRegards,Customer Service

Dear *** ***,Thank you for contacting Check ‘n
GoWe are in receipt of your complaint filed with the Revdex.com
regarding a fraudulent loan obtained through Check ‘n Go using your personal
information
Company has a strict policy in
place to assist individuals
who may be unfortunate victims of ID TheftThe
process requires the victim to submit each of the items listed below in
order to validate fraud occurred:
1.
An
ID Theft affidavit, signed by a witness
2.
A
copy of a police report filed with your local law enforcement agency3.
A
copy of a valid ID (Driver’s License, State ID, Passport, etc.)
You may submit a copy
of the requested items to the following address:Axcess
Financial
ATTN:
Risk Services
Montgomery Road, Suite
Cincinnati,
OH 45236For your convenience,
you have the option of faxing a copy of the documents to our secure and confidential fax number of 513-770-2468; or emailing [email protected] of these are monitored solely by the Customer Complaints Department.Upon receipt, Company
will fully investigate your ID Theft caseIn the interim, we have notified our Collections Department to temporarily cease collection calls to allow you ample time to submit the requested documentsPlease be advised, if the documents are not received within days (business days), your ID Theft case will be closed as unresolved and collection activities will resume.Should you have
further questions or concerns regarding the ID Theft process or the status of your
case, please contact the Fraud Analyst that has been assigned to you at ***. Sincerely,
Nei
B***
Customer
Complaints

Hello,The account has been updated.Thanks,Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello,Company takes all cases of potential ID Theft seriouslyCompany has received a concern from *** *** regarding this case on 5/16/An agent has reached out to customer on multiple occasions as an attempt to assist in resolving this issueUnfortunately, before this can be considered ID
Theft this customer must provide a completed ID Theft Affidavit as well as a copy of their ID and a police reportWithout this information in full, company would be unable to consider this account ID Theft or assist furtherIf you have any questions you can email [email protected],Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,I did receive an EPP from ChecknGo on 1/30/When I called on 1/30/to get it, they first told me I couldn't again, and went round and round and was on the phone for minutes again before they finally did it. I explained in detail every call I made and provided this to youI was expecting a little more of your support in those details, rather than a response from ChecknGo and no response from you to ChecknGo explaining the time they wasted, the information they gave me of my not being qualified for an EPP, their system won't allow it so they need to send it on to their technical team, their systems are down and can't forward my call to supervisor, etc, etc. Instead, you are making me take my time again and send all this to you againWhy is that? With your experience and business position, with all the details I gave you, you can know this isn't resolved correctlyThey skimmed over everything they put me through, and are doing to other clients as we speak. These are tactics I am sure you are well aware of in all the years you have worked with businessesIf you were to listen to the phone calls they recorded (as most every business does today), you would hear the representatives I was talking to, as I did, were talking to a supervisor while I was on the phone, and the supervisor was telling them to lie in several ways (they weren't available, I wasn't qualified by my state to have an EPP, there were new policies in my state that changed since I received their paperwork, etc). I copied and pasted to you the Utah law that informed me I could set up a EPP well before 1/30/17. I believe I am being fair in my request, as have already made my first payment to themNow that I am taking more of my time to state the same information I submitted originallyI would like my situation resolved please, and I also want their unethical practices, which I am confident they are using with every person that calls in, changed.
Regards,
*** ***

I try contacting the number you have giving me and no one answers, I also take a look on the credit report it and give me a negative impact on my credit report I' am a little disappoint that this information will be on my credit until April I want to resolve this by actually removing it from my credit, I' am not happy with the result and the outcome with this

I sent a message earlier this afternoon but when I clicked on the submit review it was not acknowledged. So it confirms your guilt. I will continue to file criminal charges against your company.

Hello,Upon review of this account, it does appear that an unpaid loan agreement is included. It is company policy to not lend to individuals who have unpaid balances in the past. While this may not be ideal for your current situation, company is not obligated to provide you a service. Based on the...

unpaid transaction, company will not be willing to service you moving forward.Regards,Customer Service

As discussed in the original response, company has acted in line with the expectations for providing you with an extended payment plan according to the law. Company will not be providing you additional compensation for this transaction. Regards,Customer Service

Hello,We have reached out to the DDO of this location, Mimi, who advised us that she has reached out to [redacted] in regards to the service at the location he visited. In her response, Mimi stated that she has provided [redacted] with another location to visit to assist in obtaining a loan agreement....

If [redacted] has any additional questions he may reach out to Mimi, or may call me directly at ###-###-####.Regards,Corwin B.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Yes I received the refund and yes please close the complaint as resolved .

Hello,Company has investigated and found that the store is able to provide these funds to you directly. They have advised that you should visit the store and the situation will be rectified. You can follow up with me directly at [redacted].Regards,[redacted]

Dear [redacted],Thank you for contacting Check 'n GoIf you believe fraud has been committed in your name in order to obtain a loan through Check 'n Go, we advise you to visit our website
www.teamupagainstfraud.com and file a fraud tip line reportThis process will alert
our fraud investigators to
open a new case and investigate and resolve your claimThe process will involve you submitting a copy of a valid ID; proof that you filed a police report with your local police department (we will need a copy); and a completed affidavit signed by a witnessA blank affidavit has been attached for your convenienceIf you're unable to submit your fraud claim via the website, you may also call our toll-free fraud tip line at 1-877-727-WARN (9276).Company apologizes for any inconvenience.Sincerely,Nei B[redacted]Customer Complaints