Checkr, Inc.

Initial Business Response /* (1000, 5, 2015/07/17) */
Contact Name and Title: *** *** Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@checkr.com
To Whom it May Concern,
At Checkr, we take consumer rights seriouslyThank you for bringing this issue to our attention on
behalf of Ms***
Unfortunately, Ms*** misdirected her original disputeThe email address she used is not monitored daily and there was a delay in receiving her inquiryWe have resolved this and have completed the reinvestigation, as requestedGood news, we have also removed the item from Ms***'s report and have notified the company she made application with that her record is clear
In addition, we have provided a copy of the corrected report to the email address we have on file for Ms***
Please let us know if we can help further
Most sincerely,
*** ***
Bon Idziak // Head of Government Relations and Compliance // Checkr // XXX-XXX-XXXX

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have received *** *** *** dispute and are conducting a reinvestigationOnce the results of the reinvestigation are complete, we will notify *** *** *** and the potential employer

Complaint: ***
I am rejecting this response because: Given the fact I work for Department of Children and family Services and have to
get fingerprinted with a background check that CLEARED in Nov I know that my background is clear! Furthermore, I feel that this "We're reinvestigating" is unfair given it is the Company's mistakeI understand things are prioritized and take time but when it is the companies fault for the mistake and financial impact given to the person you would think that "Checkr" would promptly respond or correct this errorIt has already been almost weeks since my account was deactivated and due to the companies error and lack of willingness and promptness to fixI understand the investigation stated "up to days" but you would think Checkr would consider and prioritize things that are "Checkrs" fault to make right on the issueAs a company you would think that you would pride yourself on the urgency of the matterGiving the generated response of "We're working on it" isn't fairNow, Attached is a screenshot stating the "Infraction" almost years ago that is NOT a "Criminal Charge". My license is CLEAR but Checkr has my name as "CRIMINAL HISTORY" marked "Considered" for the attachment I attached to this response which is identical to the File number given on my Checkr with the SAME ticketsThis is actually Defamation of Character on so many levels and all I am asking is for Checkr to remove their MISTAKE! I spoke to the county clerk for that area who as well indicated that it is an INFRACTION, but CHECKR wants to mark as "Criminal" ABSURD! Now I have to wait more weeks to complete the days before receiving a response? Ridiculous!
Sincerely,
Leilani Toa

Hi ***,
Thank you for reaching out with your concernsAt this time, we only have reports for you ordered by the companies Uber and DoorDashBoth are attached herePlease note for your DoorDash report, which is the only report that shows information that DoorDash considers "Adverse," that we
obtain the information reported directly from the DMV where your drivers license is issuedIf you have questions about what the DMV reported to us, we recommend that you talk directly to the DMV
If, after reviewing the background reports, you believe that information is being reported that is not accurate, please let us knowOur contact information is on the last page of the background reportsIf, after reviewing the reports, you want to give the companies you applied with more information about the circumstances of any item, please contact them directly
Checkr is a consumer reporting agency that provides background check reportsCheckr does NOT assess your qualifications or determine a company's requirements or criteria.
The companies you applied with, not Checkr, would review the information you submitted and make the final decision regarding your background
Thank you

Initial Business Response /* (1000, 15, 2016/02/04) */
Dear Mr***,
Please accept our most sincere apologies for the confusion over the processing of your background checkI believe your concerns were resolved and you were able to engage with Uber
Because we were communicating with you
directly, we neglected to update the Revdex.com complaint to reflect the outcomeOur apologies for the oversight
Most sincerely,
Checkr, Inc
Initial Consumer Rebuttal /* (3000, 17, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually I tried more than a dozen times to contact checkr and never once was I able to talk to a single personI did talk to Uber and they did mention that they did hire checkr for the initial six months prior but they had not authorized any additional back ground checksThey also stated that they could not get them to stop either and as the tech put it they were "running amock"Again This company never contacted me and I coudlnt get ahold of anyone at the siteNo direct or indirect contact because Uber couldnt get a response eitherThis is a dangerous company and I seriously word about checks and balances with possibility ID theft due to their lack of control and oversight

If you are getting a background check done by this company request a copy and throughly go over it because they do NOT go by your social just by your DOB and nameIf you happen to have a common name you could be linked to someone else who may have criminal activity and now you will have it on your background check as well and have to dispute it in which case everything your working towards for a job that is using this company will be put on hold hence you not being able to work with that company until completedThis is completely unfair for them to check people like this and put 100% wrong information on someone's checkNot only am I disputing this but I'm looking into whatever else I can do so that this doesn't happen to others

Checkr does not make employment decisionsPlease contact the employer you applied to work with regarding these concerns
Regards,
Checkr Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We have concluded our reinvestigation of *** *** reportAttached is a copy of the updated report which was also provided to the potential employer

We received *** *** dispute on January 19, and resolved the dispute on January 24, We have reached out to Mr*** to provide additional documentation in support of his dispute as we have already conducted an investigation

We have received [redacted]'s complaint.
 
We're taking steps to address the issue and will contact [redacted]. Our report does not collect banking information and we will retract personal identifying information submitted when the application was received. We've have placed the...

suspended the report and have advised the client that [redacted] has withdrawn consent.

Complaint: [redacted]I am rejecting this response because:Checkr does not make employment decisions. Checkr provides background to employers. Employers make their decisions on hiring or firing based on the information Checkr provides. Uber would have never locked me out of the app without checkr' s inaccurate report. Sincerely,[redacted]

We have received [redacted] dispute and have initiated a reinvestigation of his background report.  Once the reinvestigation is complete, both you and the company you applied with will be notified by email. The reinvestigation window is up to 30 days. It is our goal to complete the...

reinvestigation as soon as possible, although Checkr has 30 days to complete the reinvestigation process. We will notify [redacted] soon as we have completed the reinvestigation.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Karen Holmes

Initial Business Response /* (1000, 15, 2016/02/04) */
Dear [redacted],
Checkr received your dispute and resolved your concerns on August 31, 2015 after a reinvestigation of the reported issue with your background screening report. A revised report was provided to you and the company you...

applied with on that date.

At that time, we considered the issues resolved. Please contact us with any further questions or concerns.
Most sincerely,
Checkr, Inc.

Complaint[redacted]I am rejecting this response because:I contacted[redacted] at checker for the second time today is Friday,the  15th of September at 12:35 PM I left a voicemail message asking her to call me, this is my second voicemail message to them. I asked her to contact m between 9 AM and 1 PM but I still did not receive a response back from her.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:It took Checkr 2 days to investigate and...

distribute wrong information to my employer. I don't understand why it takes so much longer to investigate again even with the evidence that I have provided for them. I also don't understand how you can come up with the conclusion at all that I am the person that has the warrants  because we have different birth dates and Social Security numbers  which is information that you already had from me when you ran the first investigation. Now I have to suffer consequences because of you guys mistake.[redacted]

We received [redacted]' inquiry regarding his background check. His background check is still in progress and pending completion. Once his background check is complete, he will be notified.

Please contact our Applicant Support team and request to speak with Avery at ([redacted] during normal business hours Monday through Friday. Thank you.