Chem Dry by Fresh Start

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because.I dont care if you take me off or not, but we will never buy nor suggest your company again We were told times that the charge would go through, so we did it again, and all it did was tie the funds up we were using for his birthday, so essentially your company caused us to not throw a party for my father, which had been planned for months, not afford a gift for him, because we didn't have the funds after the bank held the money after you told us the charge would go through and didn't, and were told to try again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thanks for your order, sorry but we have no control over duties or taxesThis information is in our FAQ, [redacted] We hope to pre-pay duties and taxes in the future

Hello,Thank you for your email and for your recent order with FragranceX.com I am sorry to inform you that we could not verify the billing details for your orderYour order has been canceled and your card has not been chargedI apologize for any inconvenience as we try to protect the security of your accountWe would love to serve you if we could verify your order detailsUnfortunately, we are unable to process orders that are paid via credit card and are shipping out side of the billing addressThis is stated on our website We also would need for your wife, as she is the card holder, to call to place an orderWe are more than happy to help, You may call us toll free at ###-###-#### Thanks for visiting FragranceX.com, we look forward to serving you soon

Sorry, we do not have record of depositing your checkCan you please email the cancelled check proof from your bank to [redacted] ?We will gladly help you after we receive the documentation of the deposit.Orders placed online can be paid online with credit card or if you choose the COD option, a check is collected when you receive the shipment of your orderI think you are saying you sent a check before placing an order, we do not advise this and cannot find record of receiving your paymentPlease check with your bank and email [redacted] with your proof the check was cashedThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The package still has not reached me I have asked but the business is closed any package may have been retrieved by someone else but It never reached me and I contacted you before the package was shipped and there was nothing done checked tracking and it hadn't moved that was the purpose for calling spoke with Ups and they stated only the sender could change address with a phone call instead you chose not to do anything but brush it off not the kind of business I want or need In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I apologize for the inconvenience with this order, as it was certainly shipped out on December [redacted] and delivered December *** As per our site, we are not responsible for stolen shipmentsHowever, as a courtesy, a full refund was issued on December *** ; Please allow 2-business days for the credit to reflect on the billing statementOnce again we apologize for this inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The order was cancelled within minutes of placing itThe merchant asked me to confirm that the order is cancelled after a few hours and I replied confirming the sameDespite this the order was still shipped outPlease note that the order was cancelled within minutes whereas the dispatch yoook place after many hours so the reply from the retailer makes no sense.The perfumes cannot be returned as they are classified as hazardous goods and no courier service in Hong Kong is accepting the shipment without a commercial license that allows HAZMAT shippingWe are in this situation due to the negligence of the retailer and all emails evidencing this are available and can be provided In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com I am now taking the dispute tbrough Pay pal this perfume is NOT original..................If I were to send it back I am seriously out of pocket with hidden vat COSTS THAT THEY DO NOT ADVERTISE..................bUYER BEWARE !!!!!

Hello ***,I'm so sorry we could not ship with a premium method to your location in Cape VerdeI see you did try to talk with support and a new representative did not understand the issue hereWe will make sure she is trained appropriatelyThank you for your order and we hope you have a nice holidayA refund of your shipping in full was posted to your card.Sincerely,Ron

Thanks for your email, your order shipped March 8thSupport received a return on March [redacted] and refunded in full

Sorry you don't have a printer, if you refused it, the refund will process as soon as we get the returnIf you did not return it yet or refuse it, please call or email support and they can mail you a labelCalling and emailing support is much faster than using the Revdex.comThank you

Dear [redacted] , I appreciate the time it took you to share the story of your unfortunate shopping experience with FragranceX.comI apologize for the problems you had with the delivery of your orderPlease note that we shipped your order without delay on August [redacted] with ***The tracking number is [redacted] [redacted] We believe that your order has been lost in transitHowever, due to the inconvenience this has caused, we have refunded you the full amount of $USD on December *, The refund is posted back to the original method of paymentWe again apologize for not exceeding your expectation and the inconvenience caused to youWe look forward to serving you again Feel free to call me at [redacted] OR email [redacted] if you have any concerns you wish me to address Sincerely, Frangrancex.com

Thanks so much for your email and your orderI'm so sorry your order could not be deliveredTracking shows it is on the way back to usWhen received a full refund will post back to your payment methodWe look forward to serving you again soon

Hello,We refunded the orderIt was canceled because of a previous chargeback on orders where you were not using your credit card but someone elses card The card holder placed a chargeback with his credit card companyPlease only use a credit card where you are the owner and authorized user

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have still not received my orderIt has been weeksPlease kindly process a refund or send me a replacement product via COURIER and not postal service as the postal service in South Africa is extremely unreliable as previously stated] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because although I was able to show overcharges, my request for an appropriate refund or credit was not honoured Another annoying example of FragranceX.com's tactics is to raise the price of an item left in one's cart and then offer a 'discount' equivalent to the price increase: Insense was '$60.00USD, but I received an e-mail yesterday offering a 10% 'discount', only to find that the item is now priced at $66.00USD So, I should be grateful for my 'discount'? But of course, as FragranceX.com likes to remind its customers, "prices change every day." Sincerely, [redacted] ***

Hello, please note all items are 100% genuine and authenticSome items can react differently on different skin types and even in different temperaturesPlease email [redacted] with your order number so we can help you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This seems to be the standard response on all of my complaintsI was charged for shipping via a courier service and this was not implemented as the package was sent via standard postal service working days ago.if the package has not arrived by Friday [redacted] November (working days from now) I expect a full refund as a month is more than sufficient for delivery to take place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not received a valid response from Fragrancex In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello,Thank you for your messageWe are sorry for any inconvenienceIn the terms and agreements within your wholesale account, cancellations cannot be made, as found on [redacted] In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placedYour initial email sent stated that you ordered an item incorrectly, and at that time your order had already processed and shippedWe could not cancel it as explainedWe see that you have opened an inquiry with Paypal and they are currently reviewing your disputePlease feel free to contact us directly with any further questions or concerns at [redacted] We again are sorry for the inconvenience