Chem Dry by Fresh Start

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received and return label so thats not true i've been waiting and have not received anything In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please close this case, handled directly with customer via email

Thanks for your order please note all items are 100% authentic and originalI'm sorry you are not happy, simply send your items back for a full refund

Revdex.com:i never received the return label this back and fourth is getting on my nerve I sent the package back someone tried to have it redelived so im hoping it goes back if not I will have to dispute the charge with my back to get my money back I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, thanks for placing your wholesale orderI see you logged into your account, and placed your order successfully to the address in your account [redacted] The order shows delivered on Oct ** with tracking [redacted] Can you please go and pickup the package?For your next order please double check your address details for accuracy, you can goto manage my address to update or add addressesThank you

Thanks for your purchase, I see you ordered two items Devin and New West, both were shippedWe don't manufacture any items, we only distribute, i'm glad you received your order so quicklySorry you were not happy, please send back if you would like a refundEmail [redacted] if need any additional assistance

Hello [redacted] , sorry you did not receive your items or the refund that was processedI will follow up on this, always best to email [redacted] please

Thanks for your email, I see you used a coupon for 15% off and received the discount of $USDPlease reach *** for support issuesWe value your business, please note we also paid the duties for you and your package arrived duty free

Thanks for your email, sorry, however once an order is placed it is automatically shipped outI wish we had a chance to catch it in time! Sorry, you can please send it back if you like

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseI have not been able to retrieve the items went to pick them up as was suggested no package
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I appreciate the time it took you to share the story of your unfortunate shopping experience with FragranceX.comI apologize for the problems you had with the delivery of your ordersPlease note that we shipped your order without delay on July *** 2016. We believe that your order has been
lost in transit.However, Due to the inconvenience this has caused, we have refunded you the full amount of $USD on January **, The refund is posted back to the original method of payment. We again apologize for not exceeding your expectation and the inconvenience caused to youWe look forward to serving you again. Feel free to call me at ###-###-#### OR email [email protected] if you have any concerns you wish me to address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thanks for your order, sorry but we have no control over duties or taxesThis information is in our FAQ, ***We hope to pre-pay duties and taxes in the future

Hi ***,Thanks for your email, orders to South Africa can take a few weeksI see your shipment was sent on January ***Please allow more time to arriveEmail *** for any updatesSorry for the delay!

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am sorry but the response from the company is not clearAccording to the above message, they say that they have refunded the money and also that they have stopped delivering to my areaAnd then subsequently in the same message they are telling me that I will receive the package and are requesting me to let them know once I receive the packageI want to know which one is it? Are they refunding the money or resending me the goods.Thanks a lot. Best regards***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thanks for your order, I see it shipped on June ***Thanks for your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear
Revdex.com,Follwoing my complaint with u, I received a note from the business (Fragrancex) that a refund is on its way (to business day) regarding my order and they mention, it was probably -lost-.So am waiting to see the funds back into my account to let u knowSo far, no changes, but it's been only days.Thxmuch Revdex.com for ur prompt reaction to my complaint, and I shall inform u as soon as am refunded, and if this is truly resolved as per their mail.Best**
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thanks for your note, we sent a return label and will refund in full on receiptFree Shipping and Free Returns! Sorry for the trouble!

Sorry about this delay! We will refund today