Chem Dry by Fresh Start

Thanks for your order ***, your order was placed and shipped on the same day Sept ***Please track it by logging in or going to *** It shows it has arrived in your local post office today and will likely be delivered today or tomorrowPlease reach customer service by email if you need
anythingYour tracking number is ***Please login to *** for more updates or to place a new orderThank you

Hi ***,I'm so sorry we goofed on your orderWe refunded the shipping and we are working to fix this problem so it will not happen to other customersMy sincere apologies for the delay.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We did have it shipped to the same billing address, and no thank you , I was told on the phone that her name could never purchase through Fragrancex, and now we have 600 plus dollars tied up with the bank because of it all. Worst online shopping experience ever. I will be posting all recorded conversations in other complaints, so that nobody  else goes through this experience again. I had my wife go out of her way to email me a picture of her credit card and ID, and I was told it would suffice, and it didn't. All we wanted was my fathers day gift and her fathers birthday gift, not we dont have either nor the funds to get them because of the bank hold from all of the cancels.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for your email and for your recent order with FragranceX.com.  I am sorry to inform you that we could not verify the billing details for your order. Your order has been canceled and your card has not been charged. I apologize for any inconvenience as we try to protect the...

security of your account. We would love to serve you if we could verify your order details. Unfortunately, we are unable to process orders that are paid via credit card and are shipping out side of the billing address. This is stated on our website.  We also would need for your wife, as she is the card holder, to call to place an order. We are more than happy to help, You may call us toll free at ###-###-#### . Thanks for visiting FragranceX.com,  we look forward to serving you soon.

I apologize for the inconvenience with this order, as it was certainly shipped out on December [redacted] and delivered December [redacted].  As per our site, we are not responsible for stolen shipments. However, as a courtesy, a full refund was issued on December [redacted] ; Please allow 2-5 business days...

for the credit to reflect on the billing statement. Once again we apologize for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Sorry, we do not have record of depositing your check. Can you please email the cancelled check proof from your bank to [redacted]?We will gladly help you after we receive the documentation of the deposit.Orders placed online can be paid online with credit card or if you choose the COD...

option, a check is collected when you receive the shipment of your order. I think you are saying you sent a check before placing an order, we do not advise this and cannot find record of receiving your payment. Please check with your bank and email [redacted] with your proof the check was cashed. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The order was cancelled within 5 minutes of placing it. The merchant asked me to confirm that the order is cancelled after a few hours and I replied confirming the same. Despite this the order was still shipped out. Please note that the order was cancelled within 5 minutes whereas the dispatch yoook place after many hours so the reply from the retailer makes no sense.The perfumes cannot be returned as they are classified as hazardous goods and no courier service in Hong Kong is accepting the shipment without a commercial license that allows HAZMAT shipping. We are in this situation due to the negligence of the retailer and all emails evidencing this are available and can be provided. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted],I'm so sorry we could not ship with a premium method to your location in Cape Verde. I see you did try to talk with support and a new representative did not understand the issue here. We will make sure she is trained appropriately. Thank you for your order and we hope you have a nice...

holiday. A refund of your shipping in full was posted to your card.Sincerely,Ron

Thanks for your email, your order shipped March 8th. Support received a return on March [redacted] and refunded in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because although I was able to show overcharges, my request for an appropriate refund or credit was not honoured.  Another annoying example of FragranceX.com's tactics is to raise the price of an item left in one's cart and then offer a 'discount' equivalent to the price increase: Insense was '$60.00USD, but I received an e-mail yesterday offering a 10% 'discount', only to find that the item is now priced at $66.00USD.  So, I should be grateful for my 'discount'?  But of course, as FragranceX.com likes to remind its customers, "prices change every day." 
 
 
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.  Customer Service claims in the second of two form e-mails that "prices change daily" and again, referred me to my bank to check on its currency conversion rates.  This dismissive and indifferent response is not only bad business, but it does not address the discrepancies I have outlined between the advertised prices in CDN$ and the prices charged to me in CDN$.  As I attempted to explain more than once, the bank's currency exchange rate does not account for the 15-16.5% difference in the overcharges between the advertised CDN prices and the CDN prices I was charged.  The fact that FragranceX.com charges in US dollars does not explain this difference because the CDN prices advertised already include an increase based on the US exchange rate.FragranceX.com's strategy seems to be to hide overcharges and deflect responsibility onto the banks.  They have refused to respond to the specifics of my complaint, which is itself offensive to long-standing and loyal customers.It is fraudulent to mislead international customers by advertising prices in a particular currency and then overcharging them without a proper explanation.  Attempting to dismiss or excuse those overcharges by blaming the bank or fluctuating exchange rates doesn't cut it.   Asserting that "prices change daily" is even more irresponsible. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please close this case, handled directly with customer via email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i was only given a partial refund of the shipping and none for the product. I would like a full refund of both the shipping and the product. thanks[redacted] [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:i never received the return label this back and fourth is getting on my nerve I sent the package back someone tried to have it redelived so im hoping it goes back if not I will have to dispute the charge with my back to get my money back
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com I am now taking the dispute tbrough Pay pal this perfume is NOT original..................If I were to send it back I am seriously out of pocket with hidden vat COSTS THAT THEY DO NOT ADVERTISE..................bUYER BEWARE !!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]
 I have not received and return label so thats not true i've been waiting and have not received anything
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by FragranceX.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have still not received my order. It has been 6.5 weeks. Please kindly process a refund or send me a replacement product via COURIER and not postal service as the postal service in South Africa is extremely unreliable as previously stated] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thanks for your patience. I hope you received your order already, if not thanks for your patience you will receive it any day!