Chem Dry by Fresh Start

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Thank you for your message. We are sorry for any inconvenience. In the terms and agreements within your wholesale account, cancellations cannot be made, as found on [redacted]. In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. Your initial email sent stated that you ordered an item incorrectly, and at that time your order had already processed and shipped. We could not cancel it as explained. We see that you have opened an inquiry with Paypal and they are currently reviewing your dispute. Please feel free to contact us directly with any further questions or concerns at [redacted]. We again are sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, please note all items are 100% genuine and authentic. Some items can react differently on different skin types and even in different temperatures. Please email [redacted] with your order number so we can help you.

Hi [redacted],I'm so sorry [redacted] has collected extra costs for import duties, we have no control over import duties and taxes. I see you are working with support and that is the best way to get help. Thank you and happy new year!

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This seems to be the standard response on all of my complaints. I was charged for shipping via a courier service and this was not implemented as the package was sent via standard postal service 21 working days ago.if the package has not arrived by Friday [redacted] November (5 working days from now) I expect a full refund as a month is more than sufficient for delivery to take place.   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sorry you don't have a printer, if you refused it, the refund will process as soon as we get the return. If you did not return it yet or refuse it, please call or email support and they can mail you a label. Calling and emailing support is much faster than using the Revdex.com. Thank you.

Revdex.com:
In reference to complaint ID [redacted], the resolution is now satisfactory to me, and the matter has been resolved.They have processed my refund.Thxx much Revdex.com for acting promptly and efficiently!.
Sincerely,
[redacted]

Hello, Thank you for your email. I am sorry for the inconvenience with your order. Unfortunately, Coupons/Promotions cannot be combined at this time as stated on our website's help page.  I apologize, but we could not cancel your order because it had already been processed by our...

automated system by the time we received your cancellation request. Our automated system helps ensure quick, efficient processing of all our orders; however, once the process has begun we cannot undo it.For the inconvenience, we have refunded the remainder of your order. Please let us know if you have any further questions or concerns.

Hello [redacted], your order shipped the same day it was placed. Sorry it was not yet delivered, we have stopped delivery to your area for the current time and provided a refund for you. Your package is on the way, when you receive it please let us know. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have not received a valid response from Fragrancex 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thanks for your purchase, I see you ordered two items Devin and New West, both were shipped. We don't manufacture any items, we only distribute, i'm glad you received your order so quickly. Sorry you were not happy, please send back if you would like a refund. Email [redacted] if need...

any additional assistance.

Hello,We refunded the order. It was canceled because of a previous chargeback on orders where you were not using your credit card but someone elses card.  The card holder placed a chargeback with his credit card company. Please only use a credit card where you are the owner and authorized...

user.

We sincerely apologize that you have not received your order. Unfortunately, it appears the order had been lost by the carrier. You have been refunded in full for your order. We offer our sincerest apologies on their behalf. If the order is still needed, we recommend placing a new order online. We...

are sorry again and we look forward to serving you again soon!

Thanks for your order please note all items are 100% authentic and original. I'm sorry you are not happy, simply send your items back for a full refund.

Hello, thanks for placing your wholesale order. I see you logged into your account, and placed your order successfully to the address in your account [redacted]. The order shows delivered on Oct ** with tracking [redacted] Can you please go and pickup the package?For your...

next order please double check your address details for accuracy, you can goto manage my address to update or add addresses. Thank you

Dear [redacted], I appreciate the time it took you to share the story of your unfortunate shopping experience with FragranceX.com. I apologize for the problems you had with the delivery of your order. Please note that we shipped your order without delay on August [redacted] 2016 with [redacted]. The tracking number is [redacted] We believe that your order has been lost in transit. However, due to the inconvenience this has caused, we have refunded you the full amount of $86.53 USD on December *, 2016. The refund is posted back to the original method of payment. We again apologize for not exceeding your expectation and the inconvenience caused to you. We look forward to serving you again.  Feel free to call me at [redacted] OR email [redacted] if you have any concerns you wish me to address Sincerely, Frangrancex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This complaint was able to...

be kindly settled via e-mail with the CEO.
Sincerely,
[redacted]

Thanks so much for your email and your order. I'm so sorry your order could not be delivered. Tracking shows it is on the way back to us. When received a full refund will post back to your payment method. We look forward to serving you again soon.

Hello [redacted], sorry you did not receive your items or the refund that was processed. I will follow up on this, always best to email [redacted] please.