Christmas Central

Refund is in process due to the volume of returns, we are processing as we canWe area Family Owned Business and have limited staff resources yet are working to process as quickly as we can

We apologize for the delayOur warehouse where these ship from has been closed for inventory for the month of January so we have been unable to ship anythingThe order has since been shippedThe FedEx tracking number is [redacted] The shipment was overnighted to the customer on January 26th and delivered January 27thThe full refund was also issued on December 24thThank you

[redacted] * [redacted] * [redacted] *** [redacted] ***We actually had phone and email correspondence with this customer on December 22ndThe customer was advised to refuse the package due to it being delivered later than anticipatedShe was also advised that we would issue the refund once the return was received and processed in our warehouseAccording to the USPS tracking number, [redacted] , the shipment was refused December 28th, so it has not yet come back to usAs soon as it does, and is processed, we will get the full refund issued back to the customer.Please let me know if you need any other information from me.Thank you Eireann [redacted] E-Commerce Merchandise Manager** [redacted] ***

We have already issued the full refund back to this customerIt can sometimes take until the next billing cycle for it to appear on the credit card statement, depending on the credit card Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution of a full refund is satisfactory to me Regards, [redacted]

We are very sorry to hear about the issue that the customer is having with her tree, and that we were unable to assist in getting a replacement or a refundAs we stated to the customer, the order was delivered on December 1st via UPS [redacted] We do have a very clear return policy posted on our website, please see the link belowIt does state, should you have an issue with your order, we ask that you please contact us within business days, so that we may resolve the issue for you [redacted] Also on our website is the information for contacting usIt includes our phone number, assuming this is where the customer retrieved our phone number from, in addition to our business hoursThey do state that we are available Monday - Sunday from am to pm ESTPlease see below where this information is available for viewing[redacted] We did not receive any voicemails from this customer stating that there was an issue with her orderHad we received a voicemail, or even an email, the customer would have been responded to and taken care of whilst within our policyUnfortunately we have absolutely no record of being contactedThe first contact that we had with the customer was when she called in on January 9th and spoke with one of our representativesAt this point, the order had already been delivered for well over month and Christmas had passedI'm afraid this is way outside of our policyWe are very sorry for any inconvenience causedOur only suggestion to the customer would be to check the bulbs on the tree, as it is possible a bulb had become loose in the socket, causing it to the break the connection, in turn causing half of the lights to go out

Revdex.com: I would prefer to receive my money back as I was forced to buy a new pool backwash hose, but since I am obviously not getting any options in this matter, I will take the companies offer of sending a new 100' x 1'.5" pool backwash hose I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

As previously stated, and due to the circumstances of this issue, we are willing to ship a replacement hose only

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This still does not resolve the problem If they deduct the shipping cost then they are still receiving money for something that was sent in bad faith The bulbs in question are not of adequate quality for anyone to use and they know it I believe that their whole purpose is to charge for something that they know you cannot return - virtually guaranteeing that they receive money from people for something they will just resell to the next person who will likely not return it for the same reasons I wouldn't In any event, I have discussed this with counsel and this appears to be a fraudulent practice on the company's part designed specifically to get money from people for an unusable product As a consumer, I just can't accept this as for any company selling you a product in good faith Christmas Central - I will not accept your lack of customer service because you continue to insist that I have "buyer's remorse" There are consumer laws to prevent you from falsely advertising and selling a product just to keep the money At the very least you have yet another complaint against you from the Revdex.com Also, in today's world of social media and reviews, I would think that it would concern you that several people have already complained Your Revdex.com rating is the lowest it can be I can't imagine that defending lawsuits could be fruitful for youI am now forced to elevate this to the next level - because this type of business practice should not be overlooked and you should not be able to get away with it In the meantime, I now don't care how much it costs me to return your product - I will return it immediately and I expect a full refund as I do not want you to get away with keeping any of my money [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We are very sorry that the customer feels she received the wrong items, however, the item that was ordered was what was shipped to the customerThe customer ordered (8) sets of item number [redacted] Above is the direct link to the item as sold on the [redacted] site that the customer purchased fromThe customer wanted clear lights, not multi-colorWe are very sorry but it clearly states in the title "multi"It also states the following in the description: multi bulbs / white wire Multi-color consists of blue, red, green, yellow and pink bulbsIn addition, the photo shows and states the actual bulb and wire colorWe are very sorry but this was not our mistake and it is unfair to be blamed for having shipped the correct item that the customer orderedWe did not ship the wrong item, the customer made an error and ordered the wrong color of lightsThe customers order confirmation states: Set of Twinkling & Shimmering Multi Window Curtain Icicle Lights - White WireBecause of this we have issued the appropriate refund, which is for the cost of the items that were returned to us and processed(8) sets of [redacted] It has to be considered a buyers remorse return, due to the fact that there was no issue or error on our end, and per our return policy in such cases the customer is responsible for all shipping costsThank you

We apologize for any delay from our warehouse fulfillment and receiving a damaged item initially Tracking shows replacement Tracking information of delivery

We have been in correspondence with the customer again today, and we are unable to send an empty box so that the wreaths may be returnedWe have issued the refund back to the customers account and we would ask that the customer please donate the wreaths that were shipped in errorA copy of the donation receipt would be greatly appreciated.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

First and foremost, on [redacted] it does clearly state that the items were sold and shipped by Christmas Central right underneath the priceFor any third party seller on [redacted] , it does state thisWe are very sorry for any confusion that may have been causedIn regards to the products being damagedUnfortunately these are glass disco balls and as such are made up from tiny squares of mirrored glassBeing that these are round ball ornaments and the tiny pieces of glass are square, there are going to be gaps on the ornament where the glass squares cannot be filledIt does also show this in our photos for all of our disco ballsThe customer is under the impression that the ornaments are damaged or defective because of this, but unfortunately that is not the caseThis is the industry standard for disco ball ornamentsGoogle search images for disco ball ornaments and you will see that this is simply how disco balls comeI have included a link below for several different disco balls from other sellers, that displays this: [redacted] We have been selling our line of disco ball ornaments for several years now and generally do not have issues with themAs we advised the customer, she is more than welcome to return the order to us for a full refundOur return address is: Gordon Companies IncAttn: Returns [redacted] We are very sorry for any inconvenience caused here, but as stated these are not defective, or damaged and as such this is considered a buyers remorse situation

We are very sorry to hear that there was an issue with the orderWe have not yet processed a return for this order, however, as soon as the return is processed and checked in, we can get the refund issued for the customerUntil we can process the return, we do not know what was shipped and/or returned at this point, nor we have received the return tracking information from the customerIf the customer could provide that, it would help speed up the refund processThank you

[redacted] * [redacted] * [redacted] *** [redacted] A full refund has been issued back to the customers Paypal account for this order.Please let me know if you need any further information from me.Thank you Eireann [redacted] E-Commerce Merchandise Manager** [redacted] ***

We do apologize for any inconvenience caused with the orderAt the request of the customer, we have issued a refund for the missing items on the order, since the customer no longer wishes to receive themThe refund has been issued back to the credit card used on the order, in the amount of $USDThis covers the missing itemsUnfortunately we cannot issue a refund on the shipping costWe do offer a $flat rate shipping fee to all Canadian customersSince the customer did have additional items on the order, which were received without any issues, the shipping cost does still applyAgain we do apologize for the error with the order and the delay in our responseAs the holiday season is our busiest time of year, we do pick up quite a bit, and such our response times can take a little longer than our typical hoursThis is not uncommon with online companies during peak seasonPlease let us know if there is anything else that we can help withThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not want to close out my Revdex.com report until the issues I have been having are completely resolved.Christmas central reached out to me today via email stating that the manufacturer needed more information Here is their email:Hello [redacted] Thank you for your email and order from Christmas CentralMy name is [redacted] and I am a customer service manager here at Christmas CentralI have had a chance to review your requestI have reached out to [redacted] lighting to initiate the warrantyIt is currently awaiting a resolution with [redacted] managementThey did have a couple of additional questionsHow many lights (the number) are out? Have you tried new bulbs or just working ones from the strand? Please advise as I will await your response.Best Regards,***Hello ***Thank you for contacting me.I used new lights that came with the Christmas tree (I tested each one to make sure they were in working order before placing them in the section that was out) and working lights from a different section of the tree since I did not have enough new light bulbs (I also tested these bulbs to make sure they were in working order) There were several lights burn out As I said I tested each light bulb individually to make sure they were in working order and they are, however, still no lights.We have also checked the fuses for the lightsThere are three sections to the tree There are five branches in the middle section of the tree that have no working lights I look forward to hearing from you.Thank you***Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] returned our money to us, NOT Gordon Company While the matter has been resolved thanks to [redacted] , I feel Gordon Co/Christmas Central should receive a bad Revdex.com rating due to the fact they lied and refused to refund our money on their own, even after admitting the tree we ordered would not be shipped to us Their lack of communication and professionalism during this entire fiasco warrants them receiving more of a "punishment" than a canceled claimThey have done this other people and have received numerous complaints for doing the same thing to others like they did to usI feel they're business practices need to be looked into.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received email confirmation shortly after I sent this complaint to the Revdex.comI also received the refund todayThank you for your help Regards, [redacted] ***