Christmas Central

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received email confirmation shortly after I sent this complaint to the Revdex.comI also received the refund todayThank you for your help Regards, [redacted] ***

I am very sorry but we have only received email from this customer that was sent on December 17th, that simply stated the customer was unhappy with the product and that she would like to return itWe have received no further communication in our email box regarding the order being returned, and the tracking number for the returnWe are very sorry for any inconvenience.Our returns department is currently working through our returns, and this has not yet been processed yetUnfortunately because of the difference in weight when the order was shipped to the customer, versus the return shipment from the customer, we need to be able to receive in the product and determine how many of the sets were sent backThe original order was shipped via UPS tracking number [redacted] and weighed lbsThe return shipment from the customer, UPS tracking number [redacted] weighs lbsSo we simply need to be able to account for however many sets were returned to us, and can get the refund issued as soon as that return is processedI have advised my returns department to push the refund forward once the return is checked inThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

The refund was issued back in January through our system, however this was a marketplace order and it did not go through on the [redacted] endWe were unaware of thisWe reached out to [redacted] to ensure that the refund is issued on their end as it appeared to have been getting stuck in the system when we sent it overThis should be taken care of for the customer as soon as possible.We are very sorry about thatIt was an honest mistakeWe had no idea that it did not go through on their end, as it showed that it was processed on our endPlease let us know if there is anything else we can help withThank you

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Regarding problem 1: the last time I checked, the only online place where you can order something and not be charged until it is shipped is ***Every other online company charges you when the order is placed. Regarding
problem 2: We are very sorry for the issue with the item after it was deliveredWe have issued a full refund back to the customer, and do not need to get the defective item backCustomer may dispose of itRefund Transaction ID: *** Regarding problem 3: Due to our large influx of orders, and delays in shipment, we received an extremely large volume in emails which we have people working around the clock to respond to as quickly as possibleWe are very sorry about that.Please let me know if there is any other information that you need from me.Thank you Eireann ***E-Commerce Merchandise Manager** *** ***
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Major detail in response is, I didn't plug this in outside until I put it up for ChristmasWhy would I have put it up before ChristmasSecondly, my electric outlets are less than yrs old, so argument about power source is BOGUSThanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We have issued a full refund back to the customers account and will not be needing the damaged items returned to us. The customer may dispose of those at her convenience. Thank you

We can provide a label for the customer however, the cost of the return label would be deducted from the refund amountSince we work with UPS, we would be able to provide a label at our discounted rate, which would cost less than if the customer were to return these herselfIt is however entirely up to the customer if she would like us to create the label for her or notAs stated, we would be happy toWe would email the label to the customer, she would print it out, attach it to the shipping box, and then simply drop it at her nearest UPS location, or give it a driver in her area

We are very sorry that the manufacturer was unable to help the customer with the tree issueSince the tree was purchased more than years ago, unfortunately this is not a warranty that we honorWe can only honor any issues within days of receipt, as our company policy statesIt is a
manufacturers warranty, which means that they are the ones who will replace or repair the tree, as they see fitThat being said, sometimes they do require us as the retailer to contact them on behalf of the customer, which we are happy to doThe customer has already gone through some troubleshooting with the manufacturer and it hasn't corrected the issueSo it is now up to *** *** *** to decide what the next step should beThey may simply repair the tree, or they may ship a brand new treeWe will reach out to them today to get this issue resolved for the customer

This customer actually hasn't placed any orders with usNone of the orders that she attempted to place went throughThere are (6) separate charges on her card, for the (6) separate declined transactions that she tried to placeEach transaction was for $USD None of these
transactions can, or will be accepted by usWhen a transaction declines, for whatever the reason may be, the bank puts a hold on the card for the amountTypically this takes several business days to clear outIt is dependent upon the sellers bank and the buyers bank corresponding and basically clearing out the transactions once they have established that the funds are not being accepted by the seller. So for the customer to file a Revdex.com complaint and basically make out that we are stealing her money is absurd and unfair. When it comes to international orders, our system can be extremely sensitive for security purposes, and with the volume of international fraud that there isThe billing information has to match EXACTLY to the billing information associated with the credit card, otherwise the payment will decline. It is very unfortunate that the customer was unable to get her order to go through and has felt the need to file a Revdex.com complaint over thisHad we received the order, and payment had cleared, the order would have been processed and shipped by now. As stated above, the transactions will be cleared out by her bank/credit card shortly. Thanks

We are very sorry for any inconvenience caused with this orderThe customer did state that she placed and received her order in December of We have a very clear return policy posted on our website, Christmas Central.comThe policy states the following: What if there is a problem with my
order?Please promptly inspect items upon receipt, if there is a problem you must contact us within days of receiving your orderWe will gladly troubleshoot the problem for you and find the best solution for the issueDo not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative. We cannot take back defective items after the stated time frame, if your item(s) breaks after use check our warranty page - your item might still be under its manufacturer’s warrantyChristmas Central is not the manufacturer; any warranty will be honored by the manufacturer.This is now over year old and the customer has only just opened the item and inspected itUnfortunately our hands are tied at this pointI'm afraid that if this were any other company they would have the same responseYou are unable to return an item purchased over a year ago to any other online company or storeThis particular item does not have a warranty, otherwise we would have been happy to assist the customer, or direct them to the manufacturer for assistance. In addition, we do not know how the item has been stored for the last yearThis too can have an effect on the itemIf it was stored improperly and moisture seeped into the wiring, that could also cause the item to work improperly or not function at allAlso, not all items that are sold by companies come with instructionsWe do apologize about that, and for any inconvenience causedTypically when an item does not come with instructions, it means that the item is usually assembled quite easily. As stated our hands are tied with, and we are very sorry about that

Customer spoke to our Customer Service Agent on 12/wants order cancelled and refundedRefund is in process and while we apologize to the consumer for any inconvenience we read all comments submitted as well as phone communication

We are very sorry to hear that the customer was unhappy with both of their orders from usof the orders was placed on *** and the other on the *** marketplaceFor the *** order the customer was unhappy with the item and accepted a replacementWe didn't ask for a photo or anything like
thatWe simply took the customer at their word and shipped a brand new replacement pieceThe customer was then unhappy with the replacement that was received and wanted a refundWhat the customer didn't say was that he went ahead and had returned the original (damaged) item back to usWe did not ask him to send the damaged item backWe simply advised we would ship a replacementWhen the customer contacted us after the replacement was received, and they didn't like it either, we advised we would issue a refund, again without question, and without needing the item backSo the customer still has a working Rudolph that was reshipped, and also refundedHe just wasn't happy with the quality of the item, however there wasn't actually an issue with it. Regarding the other order placed on ***, for Santa ClausThe customer contacted us and stated that this also arrived damagedAgain without question we advised we would ship a replacementWe didThere was nothing actually wrong with the replacement Santa that was shipped eitherThe fact of the matter is, the customer was simply unhappy with the itemsIt was a buyers remorse situationHowever, even though it was buyers remorse, in both situations, we let the customer keep the products, and also issued full refundsWe have not processed any returns for a Santa that the customer stated he returnedSo far we have only received damaged Rudolph back, keeping in mind that we ended up shipping items total to this customer, in addition to issuing full refunds for each orderWe do not expect the items back either. We cannot issue refunds for more than what a customer paidIt is physically impossible to doThe only options we are giving through the marketplaces are for what the customer paidIn addition since these are marketplace orders, we do not even have access to the customers billing informationWe simply send the payment to *** and *** and they then send it back to the payment method used on the orders

One of our e-commerce customer service reps will be contacting customer today to determine we can still meet their needs

The full refund has been issued back to the customerA manual refund was required due to the original card being expired. Unfortunately we do not store credit card information, for security purposes, so we no longer had access to the original card numberHuman error is possible, and we
apologize that the number was notated down incorrectly whilst over the phone with the customerWe were able to get the correct card information and get the refund processed. Thank you

We sincerely apologize our warehouse did not fulfill her order and will process her refund

The order was placed on January 11thThe order was delivered to the customer via USPS *** on January 14th. We have a clear return policy posted on *** that states should you have an issue with your order, you must contact us within days of receipt of the item
Generally we do allow up to days for any issues to be reportedYou may view the full return policy from the link below: ***The first contact we had from the customer was by telephone on May 3rd around noonThe customer was advised that unfortunately there wasn't anything we would be able to do as this was way outside of our return policyThe customer was adamant that she placed the order in March, which was not the caseSo we are unsure at this point if the customer may be confusing us with another vendorThe customer then called us again on May 3rd around pm, and was told the same thingSo for the customer to say that she didn't get any response from us is unfairThe customer called both times, and spoke with customer service representatives. As a courtesy to the customer we offered 10% off a new one if she was interested in purchasing oneHowever, it is unfair that after months the customer is contacting us and expecting us to give a refund or a replacementOur policy is clear, and we do not know the conditions in which this item has been stored for the last months and if this could be the reason the item is not working correctly