Christmas Central

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below. [redacted] returned our money to us, NOT Gordon Company.  While the matter has been resolved thanks to [redacted], I feel Gordon Co/Christmas Central should receive a bad Revdex.com rating due to the fact they lied and refused to refund our money on their own, even after admitting the tree we ordered would not be shipped to us .  Their lack of communication and professionalism during this entire fiasco warrants them receiving more of a "punishment" than a canceled claim. They have done this other people and have received numerous complaints for doing the same thing to others like they did to us. I feel they're business practices need to be looked into.Regards,[redacted]

We will process customer refund and sincerely apologize for the inconvenience

ID [redacted] We have tried to contact customer via e-mail She purchased beginning of 2015 normal policy is 30 days after purchase and was explained to customer.  Being a Family Owned business we are only able to purchase quantities of product and this item has sold out as listed below: Set of 8...

Lighted Candy Cane Christmas Lawn Stakes with 8 Functions Sweeten up your holiday decor with these candy cane pathway markers Great for lawn, pathway and driveway decoratingProduct Features: Color: clear bulbs / white wire Number of bulbs per candy cane: 10 Number of bulbs throughout set: 80 Bulb size: mini Spacing between each bulb: 2.5" Spacing between each candy cane: 3' Lighted length: 24' Total length: 29.5' 50" white lead cordIncludes an 8 function controller with memory 8 light functions include: combination, in-wave, sequential, slo-glo, chasing, fade on/off, sparkling and steady burningAdditional Product Features: UL listed for indoor or outdoor use If one bulb burns out, the rest will stay lit Comes with replacement bulbs and fuses Contains 1 plug with end connector which allows you to stack multiple sets of lights together (not to exceed 210 watts) Wire gauge: 22 120 volts, 60 hertz, .48 amps, 57.6 wattsCandy cane dimensions: 24"H x 7"W x 1"D Material(s): plastic/glass bulbs/wireSKU: HOFERT 4754 In Stock: Sold Out-We apologize for inconvienence- Ron [redacted]  CCSE Office Manager Gordon Companies Inc.[redacted]

We contacted the customer today and are shipping her order today

We sent the below video link to the seller[redacted]This clearly demonstrates that the table is not safe to use due to faulty design. Seller is telling me that I am deliberately shaking the table, watching the link it shows that I am not shaking the table deliberately but I am touching it and the table shakes. Table frame does not have adequate supports and the table is shaking - very unsafe. The issue here is not replacing the table with another similar table as this will not resolve the matter - construction here is faulty and another similar table will have faulty construction as well. Thank you[redacted]

We do have a policy in place, however we can waive it so that the customer may return the order to us. The item must be returned in its original, unused condition, as it was received. Our return address is:[redacted] As soon...

as the return has been received, it will be processed and the refund issued.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], I do not want to close out my Revdex.com report until the issues I have been having are completely resolved.Christmas central reached out to me today via email stating that the manufacturer needed more information.  Here is their email:Hello [redacted]       Thank you for your email and order from Christmas Central. My name is [redacted] and I am a customer service manager here at Christmas Central. I have had a chance to review your request. I have reached out to [redacted] lighting to initiate the warranty. It is currently awaiting a resolution with [redacted] management. They did have a couple of additional questions. How many lights (the number) are out? Have you tried new bulbs or just working ones from the strand? Please advise as I will await your response.Best Regards,[redacted]Hello [redacted]Thank you for contacting me.I used new lights that came with the Christmas tree (I tested each one to make sure they were in working order before placing them in the section that was out) and working lights from a different section of the tree since I did not have enough new light bulbs (I also tested these bulbs to make sure they were in working order).  There were several lights burn out.  As I said I tested each light bulb individually to make sure they were in working order and they are, however, still no lights.We have also checked the fuses for the lights. There are three sections to the tree.  There are five branches in the middle section of the tree that have no working lights.  I look forward to hearing from you.Thank you[redacted]Regards, [redacted]

[redacted] [redacted] [redacted] [redacted]A full refund has been issued back to the customers Paypal account for this order.Please let me know if you need any further information from me.Thank you Eireann [redacted]E-Commerce Merchandise...

Manager** [redacted]

This order was placed 7/23/2016. It was shipped via [redacted], with pro number [redacted]. It may be tracked at [redacted]. When we ship orders freight, we send an email to the customer prior to the delivery, explaining that the shipment is coming via a freight carrier, and provide the...

carriers name, along with tracking. In addition the customer is advised at this point that the driver will call to arrange a delivery time that suits the recipient. We also advise the customer to inspect all merchandise thoroughly BEFORE the bill of lading is signed for, and the shipment is accepted. The customer is then advised that if the shipment is signed for, they have accepted responsibility for the merchandise and it is then theirs. We tell the customer that if there is any sort of damage or defect to the item, or they do not wish to keep it, they must not sign for the shipment. We make this implicitly clear. The order was delivered on 8/2/2016. The shipment was signed for and accepted by the customer. We heard nothing from them. The first time the customer ever actually contacted us was 2/26/2017, via email. That is more than 6 and a half months after the shipment was delivered. I'm very sorry but our policy as posted on [redacted] clearly states that if there are any issues with an order, we must be contacted within 7 days of receipt. See below: What if there is a problem with my order?Please promptly inspect items upon receipt.  If there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. If your item arrives damaged please email us your order number, details, and photos documenting the damage so that we can expedite a resolution for you.  We will contact you with instructions once we review your information.  Please do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative.As a courtesy to our customers however, we generally will extend this policy to our regular 30 day return policy that we have for non-damaged, non-defective merchandise. It does also state in the policy: Non-Returnable ItemsUnless we made a mistake in your order the following items are non-returnable under any circumstances:Giant Everest trees Grand Teton trees Food items Patio furniture sets Life-Size nativities Clothing and shoesThe customer waited 6 and a half months before ever contacting us. So unfortunately that is way beyond our policy and I'm afraid there is nothing that we can do at this point. If this were any regular retail store that the order was purchased from, [redacted], you would not be able to return something 6 and a half months after purchasing the item. In addition, we do not know how the item had been used, or stored in that time frame. We are now at almost 9 months since the merchandise was delivered. We are very sorry for the inconvenience caused here but we cannot accept a return on this order, nor can we issue a refund.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution of a full refund is satisfactory to me.  Regards, [redacted]

[redacted] refunded the expedited shipping cost, still need refund for products.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

We have been in correspondence with the customer again today, and we are unable to send an empty box so that the wreaths may be returned. We have issued the refund back to the customers account and we would ask that the customer please donate the wreaths that were shipped in error. A copy of the...

donation receipt would be greatly appreciated.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]