Christmas Central

The order was placed on January 11thThe order was delivered to the customer via USPS *** on January 14th. We have a clear return policy posted on *** that states should you have an issue with your order, you must contact us within days of receipt of the item
Generally we do allow up to days for any issues to be reportedYou may view the full return policy from the link below: ***The first contact we had from the customer was by telephone on May 3rd around noonThe customer was advised that unfortunately there wasn't anything we would be able to do as this was way outside of our return policyThe customer was adamant that she placed the order in March, which was not the caseSo we are unsure at this point if the customer may be confusing us with another vendorThe customer then called us again on May 3rd around pm, and was told the same thingSo for the customer to say that she didn't get any response from us is unfairThe customer called both times, and spoke with customer service representatives. As a courtesy to the customer we offered 10% off a new one if she was interested in purchasing oneHowever, it is unfair that after months the customer is contacting us and expecting us to give a refund or a replacementOur policy is clear, and we do not know the conditions in which this item has been stored for the last months and if this could be the reason the item is not working correctly

As previously stated, our rep that the customer spoke with did advise that we could offer 10% off a new one if the customer wanted to purchase a new one of these from usIn addition, the customer was also adamant that her order was placed in March, when in actual fact it was placed in March, so it possible there was some sort of confusion along the way. That being said, this order is months old at this point, and nowhere else could you go back to the seller expecting a refund after months of receipt of an itemThat is simply unfairIn addition, how the item was stored is not unimportantIt is an extremely important factor when you are dealing with an electrical itemIf any sort of moisture gets into the wiring of the item, it can cause the wiring to corrode, and in turn the item not to lightIt is one of the biggest reasons why electrical or battery operated items fail to work, and is extremely common, so yes it is important how the item was storedThe second biggest reason why a lighted item may fail to light is due to the bulb(s) becoming loose in their socketsDuring shipping items can be mishandled causing bulbs to loosenAgain this is perfectly normalThe bulbs simply need to be checked to ensure they are secure in the bulb sockets. As a courtesy to the customer, and in the interest of customer service, we can ship a replacement item to the customerWe will send the order for processing todayThe item will be fully inspected before shippingThe customer will receive an email confirmation with the new tracking number

We have tried to review with our warehouse and shipping team and are unable to validate this order was shippedWe sincerely apologize for this issue and will process a refund for full order

We received several emails from the customer regarding this issue, in addition to voicemail'sThe first email stated that the customer received her order and that it was incorrect because she ordered sets of lights and only received set. In another email the customer stated that the
order was incorrect, and also damagedTo be able to assist the customer on this, we need to get a better understanding of what the actual issue is, since the emails have been inconsistentWe have reached out to the customer for some clarification on the problem, in an attempt to get this issue resolved for her. We are waiting to hear back from the customer on this, but will get the issue resolved as soon as we have determined what exactly the issue is. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

This message is in regard to the complaint submitted on 1/3/against Christmas Central. The complaint was assigned ID ***I am contacting you to let you know the complaint has been resolvedThank you for your assistance

Please use the below link for full video demonstration of the deficient item. ***
*** *** Please let me know if you cannot open the files. We are requesting full refund with return shipping costs fully paid by seller. Please advise how to proceed at the earliest. Thank you *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** The tracking number is legit, thank you ! I will accept this offer!

I'm sorry but what this customer is saying we shipped her, isn't even something that we carry in any of our warehousesSo this entire situation is extremely fishyIf we carried the item that would be one thing and we could tar this up to our warehouse making an error during the shipping process
However, we do not carry wasp and hornet spray of any sort. When the item was shipped from our warehouse the shipping weight of the package was lbsYou can see this from the UPS tracking number - ***This is correct for the 100' backwash hose that the customer orderedThis shipment was delivered to the customer on May 20thWe spoke with a *** customer representative who confirmed that the weight of the wasp spray was lbs We were under the impression that the customer placed another order and was getting us mixed up with another vendorThe customer is stating that only order was placed. This situation makes no sense to us whatsoeverThe customer has our order invoice, which she has shown in of her photos, and again the package that left our warehouse weighed lbs, which is perfectly accurate for the backwash hose that we shippedFor the customer to say that we shipped wasp spray is mind boggling to us when we carry no such thingThe weight of the package also shows otherwise

Revdex.com:my apologies I thought they would be mailed to meI no long have access to my yahoo account. can you please send it to ***.Thank you
Regards,*** ***

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*** *** ***We were late in shipping this order and apologize about thatThe item has since been delivered to the customerWe are more than happy to accept the return for a full refund. The UPS tracking number
is ***Final delivery was made by the Post Office via USPS ***, on December 29th. Our return address is:Christmas Central*** ***
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*** ** *** Returns are processed in 2-weeks, however during our peak season they can take longer.Please let me know if you need any other information from me.Thank youEireann *** *** ***
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Order was placed with us on 10/7/Due to the nature of the item it had to be shipped via a freight companyOn 10/11/16, we sent the customer our standard freight email, which explains that the order is coming via freight, and the freight company will call to schedule a delivery time with the
customerWe also advised that then the shipment arrives, it will be curbside delivery, and that the customer needs to inspect the item fully for any damages or issuesIf there are any damages or issues we advise the customer that they need to refuse the delivery and do not sign for and accept itThat way the shipment will be returned to usWe make this very clear in our emailThe exact verbiage that we use can be found below: We inspect all merchandise before it leaves our facility for any damagesIf your merchandise arrives with any damage, the entire order must be refusedIf you do not refuse delivery of your item and you sign the bill of lading, there will be no recourseYou cannot claim any damaged to your itemDo not sign the bill of lading until you inspect damagesIf you refuse delivery for damages, please contact us as soon as possiblePlease be advised that once merchandise is signed for, our return policy is no longer applicable since patio furniture is s non-returnable item. It does also state in our return policy that patio furniture is non-returnableThe shipment was delivered to the customer on 10/It was initially supposed to be delivered on 10/There was an issue with the tracking number being recognized by the freight company, which caused a delay of daysThe paperwork had become separated from the shipment whilst in transitThey did rectify this and were able to make the delivery on 10/For this delay, we offered the customer a $refund, which was happily acceptedThe refund was issued right away. The shipment was signed for and accepted as being in good conditionThe customer didn't state anywhere that there was any sort of problem and signed the bill of lading. The customer then contacted us and stated that they had an issue with the tableAlthough our policy is firm and the customer signed for the and accepted the shipment in good condition, we were willing to work with the customer and advised that we would send a brand new replacement tableThe customer wasn't happy with this and didn't want to keep any of the set at allWe had already offered a replacement, which was already outside of our policy. The customer then proceeded to file an *** claim, which we have since won. We have been selling this item coming up on years now in January and have not had any issues with thisIf this had a design issue, as the customer is stating, don't you think that we would have come upon this long before now and had to discontinue manufacturing of the itemSurely you can see how that doesn't make any senseWe feel we have been more than fair with this situation, given the product and our policy.As stated previously, we would happily send a replacement table to the customer after the table with the issue has been returned, or, we would be willing to accept the entire set back, but the customer would be responsible for the return shipping

There is no doubt that the table may be slightly unstable, which we have not denied anywhere in our claimsHowever, the fact that the customer is vigorously shaking the table to show that it is unstable is a little excessiveOf course something is going to shake when being vigorously shakenEven a perfectly stable item will move if pushed and shoved the way this table was in the video. In addition, having table with an issue, out of the sets of these that we have sold over the last few years, isn't badAs stated, we have not had issues with this set, nor is it deficient as the customer so states. Our options still standWe will replace the table, and only the table, with a perfectly new table, which will be fully inspected before it leaves the warehouse. Otherwise, we will go outside of our policy and allow the set to be returned, but it must be returned at the customers expense

The items were delivered later than the customer had expected and we are very sorry about thatThe customer has since been refunded in full, and we have submitted a pre-paid return label so that the customer may return the
items to us. We apologize for any inconvenience caused from the delay

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me. I am accepting this conditionally upon the refund will be made in a timely manner to my American Express card account used for the purchase.Regards, *** ***

We apologize for the delayOur warehouse where these ship from has been closed for inventory for the month of January so we have been unable to ship anything. The order has since been shippedThe FedEx tracking number is *** The shipment was overnighted to the customer on January
26th and delivered January 27th. The full refund was also issued on December 24th. Thank you

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*** *** ***A full refund has been issued back to the customer for this orderRefund Transaction ID: ***Please let me know if there is anything else that you need from me.Thank youEireann ***E-Commerce
Merchandise Manager** *** ***
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The return has been received and processed by our returns departmentIt was fully inspected and put togetherThere were no issues putting the wreath together, and once completely fluffed and set up, the wreath was as shown in the photoWhen you have commercial sized wreaths, that come in several
sections, it is not uncommon for the back of the wreath (the frame) to not form a perfect circle, as it would if it were in pieceOnce the wreath has been fluffed correctly and viewed from the front, as it is supposed to be, the wreath is fine, and perfectly circular in shapeThis was the case with this particular wreathIt was not defective. We did send the customer a prepaid return label to get the wreath and the bow backIn the interest of customer service we have issued a full refund back to the customer and not charged the customer for the return label. The refund was issued back to the credit card on fileThis should appear in the next billing cycle

We have looked into the delivery of the other items and determined they may have been damaged in transport We apologize for the inconvenience and will process a refund for items not received

We have been corresponding with the customer via email and have asked on numerous occasions for the return tracking number on the orderThe customer has not been able to come forward with this at allWe were able to view the order until March 25th, when we last corresponded with the customer on
thisAt that point there were no notes in the order stating that anything other than the ornament hooks were returnedThe order has now been purged out of our system because it is so old, and we do not keep orders for security reasons. That being said, in the interest of customer service, we are going to issue the additional $refund that the customer is requestingWe have reached out to *** to issue it on their end, since as stated above, we no longer have the ability to since the order was purged from the system. Thank you