Christmas Central

Revdex.com:
I would prefer to receive my money back as I was forced to buy a new pool backwash hose, but since I am obviously not getting any options in this matter, I will take the companies offer of sending a new 100' x 1'.5" pool backwash hose.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

We are very sorry that the customer feels she received the wrong items, however, the item that was ordered was what was shipped to the customer. The customer ordered (8) sets of item number [redacted]Above is the direct link to the item as sold on the...

[redacted] site that the customer purchased from. The customer wanted clear lights, not multi-color. We are very sorry but it clearly states in the title "multi". It also states the following in the description: Color: multi bulbs / white wire Multi-color consists of blue, red, green, yellow and pink bulbsIn addition, the photo shows and states the actual bulb and wire color. We are very sorry but this was not our mistake and it is unfair to be blamed for having shipped the correct item that the customer ordered. We did not ship the wrong item, the customer made an error and ordered the wrong color of lights. The customers order confirmation states: Set of 50 Twinkling & Shimmering Multi Window Curtain Icicle Lights - White WireBecause of this we have issued the appropriate refund, which is for the cost of the items that were returned to us and processed. (8) sets of [redacted]. It has to be considered a buyers remorse return, due to the fact that there was no issue or error on our end, and per our return policy in such cases the customer is responsible for all shipping costs. Thank you

We are very sorry to hear about the issue that the customer is having with her tree, and that we were unable to assist in getting a replacement or a refund. As we stated to the customer, the order was delivered on December 1st via UPS [redacted]We do have a very clear return policy...

posted on our website, please see the link below. It does state, should you have an issue with your order, we ask that you please contact us within 7 business days, so that we may resolve the issue for you. [redacted]Also on our website is the information for contacting us. It includes our phone number, assuming this is where the customer retrieved our phone number from, in addition to our business hours. They do state that we are available Monday - Sunday from 8.15 am to 6.45 pm EST. Please see below where this information is available for viewing.[redacted]We did not receive any voicemails from this customer stating that there was an issue with her order. Had we received a voicemail, or even an email, the customer would have been responded to and taken care of whilst within our policy. Unfortunately we have absolutely no record of being contacted. The first contact that we had with the customer was when she called in on January 9th and spoke with one of our representatives. At this point, the order had already been delivered for well over 1 month and Christmas had passed. I'm afraid this is way outside of our policy. We are very sorry for any inconvenience caused. Our only suggestion to the customer would be to check the bulbs on the tree, as it is possible a bulb had become loose in the socket, causing it to the break the connection, in turn causing half of the lights to go out.

We apologize for any delay from our warehouse fulfillment and receiving a damaged item initially.  Tracking shows replacement Tracking information of delivery

The order was delivered to the customer on September 15th, via USPS. Tracking number [redacted]. The first time we received any contact from the customer was November 29th. This is 2.5 months past when the order was received. We have a very clear return policy posted on our website....

It does clearly state that if you have any issue with your order, we must be contacted within 7 days of receipt. Generally, as a courtesy to our customers we will allow up to 30 days to be contacted, however, this customer contacted us well past 30 days. It has been 2 and a half months at this point. Our full return policy may be viewed at the following: [redacted]In addition, unfortunately we do not know the conditions in which the item were used. If the item or plug was overloaded, in turn causing the train to short out and blow the fuse. We are very sorry for any inconvenience caused here, but as stated, this is well past our policy and as such, we are unable to do anything at this point. Should the customer try to return the item, I'm afraid we will not be able to accept it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This still does not resolve the problem.  If they deduct the shipping cost then they are still receiving money for something that was sent in bad faith.  The bulbs in question are not of adequate quality for anyone to use and they know it.  I believe that their whole purpose is to charge for something that they know you cannot return - virtually guaranteeing that they receive money from people for something they will just resell to the next person who will likely not return it for the same reasons I wouldn't.  In any event, I have discussed this with counsel and this appears to be a fraudulent practice on the company's part designed specifically to get money from people for an unusable product.  As a consumer, I just can't accept this as normal for any company selling you a product in good faith.  Christmas Central - I will not accept your lack of customer service because you continue to insist that I have "buyer's remorse".  There are consumer laws to prevent you from falsely advertising and selling a product just to keep the money.  At the very least you have yet another complaint against you from the Revdex.com.  Also, in today's world of social media and reviews, I would think that it would concern you that several people have already complained.  Your Revdex.com rating is the lowest it can be.  I can't imagine that defending lawsuits could be fruitful for you. I am now forced to elevate this to the next level - because this type of business practice should not be overlooked and you should not be able to get away with it.  In the meantime, I now don't care how much it costs me to return your product - I will return it immediately and I expect a full refund as I do not want you to get away with keeping any of my money.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

As previously stated, and due to the circumstances of this issue, we are willing to ship a replacement hose only.

We do apologize for any inconvenience caused with the order. At the request of the customer, we have issued a refund for the missing items on the order, since the customer no longer wishes to receive them. The refund has been issued back to the credit card used on the order, in the amount of...

$49.91 USD. This covers the missing items. Unfortunately we cannot issue a refund on the shipping cost. We do offer a $27 flat rate shipping fee to all Canadian customers. Since the customer did have additional items on the order, which were received without any issues, the shipping cost does still apply. Again we do apologize for the error with the order and the delay in our response. As the holiday season is our busiest time of year, we do pick up quite a bit, and such our response times can take a little longer than our typical 24 hours. This is not uncommon with online companies during peak season. Please let us know if there is anything else that we can help with. Thank you

No refund is necessary because a replacement was sent of correct item and issues should be resolved

The refund was issued back in January through our system, however this was a marketplace order and it did not go through on the [redacted] end. We were unaware of this. We reached out to [redacted] to ensure that the refund is issued on their end as it appeared to have been getting stuck in the system...

when we sent it over. This should be taken care of for the customer as soon as possible.We are very sorry about that. It was an honest mistake. We had no idea that it did not go through on their end, as it showed that it was processed on our end. Please let us know if there is anything else we can help with. Thank you

We have issued a full refund back to the customer for this order. We apologize for any inconvenience caused.

We are so sorry for the delay in shipment. We are getting this tree shipped out to the customer as soon as possible. Will follow up as soon as the tracking information has been uploaded to the system.

I am very sorry but we have only received 1 email from this customer that was sent on December 17th, that simply stated the customer was unhappy with the product and that she would like to return it. We have received no further communication in our email box regarding the order being returned, and the tracking number for the return. We are very sorry for any inconvenience.Our returns department is currently working through our returns, and this has not yet been processed yet. Unfortunately because of the difference in weight when the order was shipped to the customer, versus the return shipment from the customer, we need to be able to receive in the product and determine how many of the sets were sent back. The original order was shipped via UPS tracking number [redacted] and weighed 11.1 lbs. The return shipment from the customer, UPS tracking number [redacted] weighs 4.3 lbs. So we simply need to be able to account for however many sets were returned to us, and can get the refund issued as soon as that return is processed. I have advised my returns department to push the refund forward once the return is checked in. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There was no explanation or disclaimer on the product pages about the possibility of the light colors not matching because of different SKUs.  I stand by my complaint that the product in dispute was advertised falsely and thus, a full refund is due.
Regards,
[redacted]

First and foremost, on [redacted] it does clearly state that the items were sold and shipped by Christmas Central right underneath the price. For any third party seller on [redacted], it does state this. We are very sorry for any confusion that may have been caused. In regards to the products...

being damaged. Unfortunately these are glass disco balls and as such are made up from tiny squares of mirrored glass. Being that these are round ball ornaments and the tiny pieces of glass are square, there are going to be gaps on the ornament where the glass squares cannot be filled. It does also show this in our photos for all of our disco balls. The customer is under the impression that the ornaments are damaged or defective because of this, but unfortunately that is not the case. This is the industry standard for disco ball ornaments. Google search images for disco ball ornaments and you will see that this is simply how disco balls come. I have included a link below for several different disco balls from other sellers, that displays this: [redacted]
[redacted]We have been selling our line of disco ball ornaments for several years now and generally do not have issues with them. As we advised the customer, she is more than welcome to return the order to us for a full refund. Our return address is: Gordon Companies Inc. Attn: Returns[redacted]
[redacted]  We are very sorry for any inconvenience caused here, but as stated these are not defective, or damaged and as such this is considered a buyers remorse situation.

Your Order (which may be a duplicate order) has been shipped Next Day Air

We are very sorry to hear that there was an issue with the order. We have not yet processed a return for this order, however, as soon as the return is processed and checked in, we can get the refund issued for the customer. Until we can process the return, we do not know what was shipped and/or...

returned at this point, nor we have received the return tracking information from the customer. If the customer could provide that, it would help speed up the refund process. Thank you

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received email confirmation shortly after I sent this complaint to the Revdex.com. I also received the refund today. Thank you for your help.  
Regards,
[redacted]

ID [redacted]Customer has been refunded in full as of 11/27/2015 (13 days after order received) Color of cord customer has is an older set. Current items change slightly from time to time. We hope the customer gives Christmascentral.com an opportunity in the future Sincerely,Ron [redacted]Office...

ManagerGordon Companies Inc

We are sending two replacements