Citi

Review: I have trying to dispute a charge with Citi Cards for more than 6 months. For some reason or another (neither Citi or myself have been able to determine) I have either not received mail or it has arrived late from Citi. They claim to have sent me emails and I have none in my inbox of spam folders. And for some technical issue on Citi banks website, I can not access documents from the dispute department. It is documented in my account the more than a half of dozen times I have called Cit and sent a dispute letter. A vendor, Stanley Lewis Plumbing, has charged me for a service that they did not perform for me. I send a letter to Citi explaining the situation and then Stanley Lewis Plumbing sent a rebuttal letter. As a result Citi put the charge back on my card and charged me a late fee for not paying the charge (even though they are aware that the charge is in dispute). Citi sent me another letter stating that I was to respond by Nov. 9th if I wanted to dispute the charge. I received the letter after the due date. Concerned that I missed the due date I called Citi and they advised me to send the 2nd dispute letter anyway. I sent it on Dec *. I called Citi to follow up and they never received it. I called Citi again today and a supervisor decided that they no longer will dispute the charge and that I had no other options.

Product_Or_Service: 05/**/2014

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like this charged removed from my credit card along with the late fee.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: RATE OF INTEREST HAS REACHED A PEAK. LAW SAYS ZERO INTEREST & A TOTAL MARK^ OF 3%. SEARS IS ASKING FOR $90 DOLLARS IN INTERESTS AND A $35 DOLLAR LATE FEE ON TOP OF TAXES. 25.24% INTEREST DAILY AND CHANGEABLE FOR INCREASE.Desired Settlement: DesiredSettlementID: Refund

OVERCHARGING MEANS FREE ACCORDING TO AMERICAN LAW

Business

Response:

[redacted]Hello and good day, We responded to the customer on (date). If the customer would like to share this information they can provide a copy of our response to the Revdex.comThank you [redacted]

Review: I joined Citibank's Hilton Honors Reserve program (account #[redacted]) under a promotion that would give me 2 free nights after spending $2,500 in 4 months. Now that I have spent $2,500 in four months, Citibank is not issuing the certificates. The representative claims that I spent $2,425 in the 4 month period. I spent well over $2,500 from the day that I received the card. After many years of doing business with Citibank, I am shocked that Citibank would refuse to honor its end of the promotion. They claim that it is automatically generated by the system that that there is no way to override. I should have been given 4 full months as per the promotion.Desired Settlement: Either award the 2 night certificates, or award points in the highest redeemable value of the ticket (95,000 points for category 10 x 2 = 190,000).

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Citibank has directly resolved the issue by issuing reward certificates for the account in question.Thanks for your help in resolving the issue.

Sincerely,

Review: I am receiving disability and on a fixed income. I have never been late on my home depot payment. Months ago home depot charged a late payment,which I refused to pay. Every month after they continue to charge another late charge. My minimum lpayment due has gone from $40 a month to $356. My main complaint is that they call 3 to 5 times a day, every day including Sundays and holidays. I have told them I will not pay the late charges because my payment was never late and I am doing the best I can with my income. I feel their constant calling has become harassment.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Home Depot to drop all late charges and to stop the harrassing phone calls.

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: Loan was made and paid off by customer but was never released off of the record. The law requires a lender to release a paid loan from the record but this lender did not do so.

Product_Or_Service: Loas

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Require that the paid loan be released from the recorder's office as required by law!

Business

Response:

This complaint was resolved on September **, 2014.

Review: WE have a credit card with home depot in my wife's name, [redacted], which we share jointly ending in [redacted]. We have always paid this credit card off on time. We have not used it in a awhile and my wife got a notice back in May if not used they would cancel our credit. So to keep it active, I used the card once. I have enrolled in on-line statements, but never received it. I received the one for the other account we have ending in [redacted] which has showed a zero balance. Because they failed to notify me of our due bill, I do not believe we deserve their exorbitant late fees. I have paid off the debt of 19 dollars and 38 cents of the bill I purchased and their additional 20 dolllars and change fee to avoid any further bank harassment.Desired Settlement: I would like the bank to refund the difference of the extra ($20.38), exorbitant finance charges we have been required to pay to avoid any future late fees. I would like them to send a confirmatory statement from the [redacted] file to my [redacted] account to confirm they have the proper avenues of notifying me when the bill is due. I hope I am not the only consumer with this problem.

Business

Response:

Thank you for your communication regarding the customer's Home Depot account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Executive Response

Review: From: [redacted] [mailto:[redacted]]

Sent: Saturday, October **, 2014 4:41 PM

To: '[redacted]'

Cc: '[redacted]'

Subject: Card Ending in [redacted]

Importance: High

I just applied for a [redacted] credit card. [redacted] said I could use the card right away on their site. However, my credit card was declined when I tried to complete the purchase (see attached). Please cancel this credit card. Thank you. [redacted]Desired Settlement: Cancel my credit card.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have e-mailed Citibank many, many times with no response. This won't be resolved until Citibank e-mails me back that they have canceled the card I was never able to use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After all the hassle Citi caused me, I still have not received a gift card for my trouble. Citi did, finally, however, cancel the card they wouldn't let me use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sent an additional response to the customer on November **, 2014. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: **Reported write off without notification- phone # on file is not mine! $2 late fee into $176. Was told the amt didn't warrant letter of notification.

I opened a charge based on salesman suggestion. Paid approx. $40 charge in full. They assessed a $2 late fee. Did not open statements assuming they were marketing as bill had been paid. When I did open one charge was now $176. Called asking why no notification. They said they attempted calls but phone # wasn't mine and said mis-keying by clerk not their responsibility. I NEVER RECEIVED one phone call to which I was told that wasn't their problem. Never sent written correspondence informing of collection because the amt was not large enough. Said they also would not accept payment at this point. They will claim they did everything correct, however their records showed they called and I have no clue who they were calling! I have had this number ONLY for over 10 years.Desired Settlement: I would like an opportunity to minimize the damage this has and will cause my credit rating for years to come. This was a $2 charge I would have paid immediately, and upon seeing fees of $174 tagged on and would have called to make restitution or negotiate a pay-off. [redacted], the credit supervisor I spoke with would repeatedly tell me none of this was their responsibility including calling an incorrect phone number.

I was told my time to do anything has passed and where I acknowledge I made th

Business

Response:

We are sending our response directly to the customer on July *, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received their response so I am unable to accept or reject. I have already written [redacted] and received a standard form letter that did not address my inquiries . I am rejecting based on previous response from them but prior to learning the contact they said they made was to an invalid number that I did not give .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our response to [redacted] was sent to our mailroom today. It is in route to her via U.S. Mail and should be received within the next 7-10 days. Upon receipt of our response, [redacted] can determine if her issue is resolved and share the information with the Revdex.com if she deems appropriate.

Review: I am reporting a frustrating experience I had with Citis Money 2 for Health service. The Companys website states that its service streamlines your healthcare payments with electronic checks leading me to believe the service was electronic. I transferred money to Money 2 on 1/**/15 under the impression the payment would automatically be processed electronically. A month later, I received an outstanding bill from the health care clinic ([redacted]) who informed me they never received the payment. I called Money 2 who said the check was sent on 1/**/15 without offering further assistance. They also stated the check sent manually (not electronically) on my behalf would state my name so [redacted] could easily identify the bill as mine. After another two weeks, I called [redacted] who still had not received the check. Afterwards, I called Money 2 twice more, receiving no assistance. Finally a representative told me that I could put a stop order on the check since it had been outstanding for more than 30 days. On 2/**/15, I directed Money 2 to put a stop order on the check and proceeded to write another check to [redacted] under the assumption I would be reimbursed for the other payment. On 3/**/15, Money 2 sent me an email stating the original check had been cashed. When I told them I put a stop order order, they responded they requested the stop order on 2/**. However, when the department attempted the order, the check had been cashed. They told me to contact the provider as they could no longer assist. Money 2 never informed me of this issue until I called them two weeks later. Also, the check did not state my name as the representative had claimed, giving the clinic no indication of me as the payer. On 3/**/15, my other payment was cashed by [redacted]. Now I have double paid my bill. I faxed the clinic both check stubs, but still have not heard back. Ive spent over 5 hours trying to resolve this issue with no assistance or apology from Money 2. I will not use their service again.Desired Settlement: I would like Money 2 to either refund me for my double payment or assist in requesting a refund from the clinic.

Business

Response:

We responded to the customer on April **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: I am a Citibank account holder - I have two accounts with Citibank that went delinquent. 1. My checking plus account for $500.00 and my Citibank Advantage credit card. My checking plus account was paid off in November 2015 via mail to Citibank in Urbandale, IO for $500.00. It is still showing on my credit reports as a charge off and unpaid. I have the money order and the statement from Citibank showing that the money order was paid in full. I showed this information to the collection agency and they

My Citibank Advantage credit card was settled with the Viking Client Services in December 2015. The amount was settled for $4282.87; however, it's still showing on my credit report as non-paid, delinquent and a charge off.Desired Settlement: I have contacted all involved and keep getting the run around and pointed to different offices and/or agencies.

Currently these are showing that both are in COLLECTIONS and CHARGED OFF. I would like for both of these items to be updated on my credit report to show that both accounts have 0 balance and are not charged off.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I opened a [redacted] account in 2012 with my son [redacted] to establish credit for him. I was the primary cardholder. [redacted] bought a large tv and fell behind on a couple of the payments. I eventually was sent two new cards in the fall of 2014, I cut [redacted]'s up. I was recovering from a foreclosure in 2009 and didn't want to damage my credit any further. I paid off [redacted]'s most recent balance in January 2014. He was married and going to [redacted] on base with his spouse. He wanted to know why he didn't get a new card from [redacted] because they were just starting out and needed some things. I told him I cut it up and if he wanted to go on his own we would have to call them TOGETHER with our information. So January 2014 the same day I made the last payment I called [redacted] and spoke to a male representative and told him I wished to close out my account as I did not wish to be on with my son anymore, because he was married and old enough to be on his own. The gentleman said I had to have a zero balance and I politely told him I had just paid it off. After telling him I wanted the account closed he took information from my son and his address in **. In May I got a phone call from [redacted] telling me someone was using my card in ** and that the payments were behind. This was to start the nightmare that has been going on since May 2014. I explained to them I had account closed out. They said whomever I spoke to didn't close it out and unfortunately there wasn't anything they could do. I have spoken to numerous representatives and most recently was told by a female that she could indeed see in January 2014 that I requested account be closed down. Citibank has sold out to [redacted] In an effort not to harm my credit anymore I paid account off and my son is paying me. I want [redacted] to remove their mistake off my credit report as an unpaid debt with derogatory remarks. They need to take responsibility for their mistake.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Correction to a credit report

I want this removed from my credit report. They say they cant remove one person from account but, they did in May when I found out my son had spent in **. They also have in their system I requested account be closed in January 2014 so why didn't they do it then.

Business

Response:

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Review: I paid off an auto loan with CitiFinancial Auto in 2007 but the lien was not released from the title. [redacted] records show that CitiFinancial Auto is still a lienholder, however I have been told by the corporate CitiFinancial Group that CitiFinancial Auto was not owned by Citi and that they have gone out of business. No one will provide any contact information. My internet research shows that CitiFinancial Auto is a subsidiary of CitiFinancial Credit Company, however they deny a connection.Desired Settlement: DesiredSettlementID: Not applicable

I would like for the lien to be released from the title of my 2005 Dodge Grand Caravan that was paid off in full in 2007.

Business

Response:

(Case Number: [redacted])

Review: member since 1992 citi bank american air lines started this program so when I retire I have air miles I think I only used once for trip its hard to use mile because they never have the flights or time I want because I cannot plan 1 monthy ahead.I had always keep my account current I asked how can I make sure I keep my miles they said keep your gold card and your ok and keep a 0 balance well I looked at my last statement and the miles were 0 I was upset there my fun retirement gone saving since 1992 there was about 92000 to 100000 miles I called citi bank they said we do not deal with this call [redacted] they said yes we took your miles away you did not use your card enough I said citi told me keep your gold card and a zero balance and your ok he said that not there policy you have to use your card that unacceptable he says I can buy them back 6 to 800 dollars and you must use your citicard or 30 dollar club buy 2 tickets a month a year thats criminal they did not notify me what a difference 1992 to 2014 I paid all my bills on time I asked american why they did not notifi me they said they did not have my phone # email with this amount of money 2, 3 thousand dollars they don not even call ? thank you ken

Product_Or_Service: CITI BANK [redacted] GOLD CARD

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I WANT ALL MY MILES BACK I WANT TO NOT HAVE TO USE MY CARD TO KEEP MY MILES CURRENT I DO NOT WANT ANY NEW RULES TRYING TO PUNISH THE COMSUMER FOR BEING A CUSTOMER OR ME SINCE 1992

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I talked to Citi Bank , the credit card side, two times. First she said she could not do anything.I called [redacted] and said Citi Bank told me if I got a Gold card I would not have to worry about my miles. I told her I got a Gold card. She said ‘I don’t think I have record.” I said please look them up. She did. She found when I got the Gold card but had no info. I told her I called Citi Bank on the phone and they told me about the Gold card to prevent me from losing miles. First she said she could get phone conversation from that period but now she said no. Passing the buck.Then, she said to call [redacted], it’s their problem, we have nothing to do with it. I said “you told me the Gold card would solve the problem.” The person who sent me the Gold card was maybe looking for gold or a commission. So now she wants me to call [redacted] just to hear them say Citi Bank has no authority to tell us how to run our business. THANK YOU [redacted] CASECID[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Account #[redacted] Finance and Fees Charges Dispute.In numerous occasions I have tried to clear this issue to no avail. In January 2013, I placed a special order (Order No. [redacted]) at the [redacted] store, (Store # [redacted]), in the amount of $5093.52, and it was a 24 months interest free transaction using the [redacted] credit card. The address of the [redacted] store where the transaction took place is at [redacted]. The disputed finance and fees charges amount to $1214.55.On or about April or May 2013, I called b/c I was not getting the monthly statements. I found out they were fees charged. They were going to be removed but they were not. In August 2013, called again to settle the charges - they were going to be removed but they were not.Once again, on ** Feb **, at 8:33 AST, spoke with [redacted] ID #[redacted], [redacted] Credit Card. Per [redacted], a [redacted] agent at the [redacted] store had to confirm the transaction was a 24 months interest free. On ** Feb 2014, at 15:40, [redacted] at the [redacted] AZ [redacted] confirmed.On April 2014, I [redacted], from the [redacted] AZ [redacted] store, called the credit card again to have the finance charges removed. They were not.On * Aug 14, at 16:30, [redacted] and [redacted], from the [redacted] AZ [redacted] Store, spoke with [redacted] ID #3 and [redacted] ID QAD, from the [redacted] credit card, to inform them again 24 months interest free finance charges. As of July 2014 (18 months after the transaction), I paid $5400 and $25.00 in Aug 2014, which is $331.48 more than the initial transaction.

Product_Or_Service: Metal roof materials

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I'd like for the credit card to remove the fees and finance charges and return the $331.48 I have paid above the original transaction fee of $5093.52, since I paid it in 18 months.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this still lacks resolution. While Citibank, N.A. agreed that the transaction is still on a 24 months deferred interested and they will credit the interested charged, they have not agreed yet to refund the $331.18 overpayment I made. The interest free transaction was for $5093.52 and as of Aug 2014 I paid 5425.00.

Sincerely,

Business

Response:

To Whom It May Concern:We responded with the information below on 11/**/2014. [redacted] has not had ample time to receive the written response to this inquiry.Thank you for your communication regarding [redacted]’s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days. Thank you-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citicorp has not agreed yet to remove all charges and refund me the amount of $331.48 over payment I made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a pre-paid debit card that was serviced by the Citi Prepaid Services. Unfortunately, due to a financial hardship and in the midst of moving to a new house, I misplaced my card. When I recently found it, the card does not work any more. Citi refuses access to the funds or send me a new card because they say the card has expired. I do not think that is right or fair. I would be ok if they charge a monthly inactivity fee but at least return the remaining funds to a hard working individual consumer who earned the funds and lives from paycheck to paycheck. Thank you.Desired Settlement: Please send me a prepaid card or check with remaining funds. Thank you.

Business

Response:

May [redacted] 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on May **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted]’s complaint, it was confirmed that this prepaid card was issued in July 2012 with an expiration date of July **, 2013. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials (i.e., “valid thru 07/**”); disclosed in the terms and conditions that accompanied the card. We called the number provided on May **, May ** and May ** but were unable to get in touch with the cardholder or leave a voicemail. [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns. We regret [redacted]’s dissatisfaction with this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I was Lied to by the sales rep that my account was closed in order get me to open a new account. I asked multiple times if this would be a new account and was told no. 2 weeks later I was informed by my credit bureau that this was a hard inquiry and would be on my credit report for 2 years. When I called [redacted] about this I was told that the card was never closed to begin with. I asked to speak to corporate to make a formal complaint. Corporate called the store with me on the line and asked to speak to the manager. After multiple attempts and being on hold for 30 minutes, the manager came on the line and placed us on hold for 15 minutes and then proceeded to go home while the corporate rep and I were still holding. The level of service is not only completely unacceptable, the lack of accountabily is unbelievable. I am disputing the inquiry on my credit score as it is my understanding g that it is against the law to make an inquiry without permission and without informing the patron.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Credit inquiry removed

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Review: Cannot pay bill or obtain information about my bill.

I cannot access information about my student loan account or pay my bill online or via phone, and I do not receive mailed information about my balances or where to send payment. As such, my accounts are past due because I cannot access my account to pay my bill. My login information is correct, as it allows me to log in, but it will not let me access my account information.Desired Settlement: I am seeking access to my account online as well as a loan forgiveness of $5000 to help offset current and future issues with paying my bill as well as to help defray potential future credit and interest rate issues. This also includes an incentive to not remove access to paying an account's bill in the future for any current customer that holds a loan balance with CitiBank Student Loans, regardless of the reason. If you require payment at specific intervals, you should not and cannot withhold p

Business

Response:

A letter was sent to the borrower on 1/**/15 regarding his inquiry.

Review: Was told by [redacted] credit service employees that I could allocate payment to promotion items. Employee refused.

3/**/15 spoke to [redacted] credit services and was told whenever I make payment it could be allocated to my promotion items. Called on 3/**/15 to allocate payment to my 1st promotion [redacted] and [redacted] refused Was told by both that promotion item will not be paid if you have any other balance.ON [redacted] CREDIT SERVICES PHONE LINE IT STATES IN THE LAST TWO MONTHS OF PROMOTION THAT 100%is applied to PROMOTION THE EXACT OPPOSITE OF WHAT [redacted] and [redacted] SAY.Promotional items are not promotional(12 months same as cash)if no payment is never applied to promotions even though payments are made on time and in full VERY DECEPTIVE CREDIT PRACTICESDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want to be able to apply my payments to my promotional items if I so choose as [redacted] CREDIT Services Stated I could. Promotional items are not promotional (12months same as cash) IF no Payment is ever applied to them

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: I just applied for a credit card with this company. I was approved for a credit limit of $6100. I did not even receive my first bill and they decreased my credit limit. I never received information about the decrease. I think that is unfair practice if you ran my credit report when I first signed up for the card that you would run it again in less than a month. I am also not able to make a payment for anything more than my statement balance. For example, If your credit card balance is $650.00 but my statement balance is $257.00 I am only allowed to pay the $257.00 instead of more. I was not late with this company.Desired Settlement: I would like my credit limit raised back to what I was first approved for. I also feel I should be able to pay my balance even if the statement has not been cut yet.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard anything from the company. I still feel that this issue has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Dear Sir/Madam,my name is [redacted] I am in desperateneed for your help, inJanuary of this year I found out that my [redacted] credit card have been fraudulently use,I made several payments and I have not used my card since October of 2014.I spoke to the manager and also a [redacted] from the [redacted] fraud department who said they will investigate the dispute charges which was 258.00 in Nashville Tennessee of march 2014,also 286.10 on January 2015 and on that said day another charge I the amount of 449.41 those charges occurred in [redacted] @ [redacted] store, very time call I keep getting the run around now they are saying they have not received any payments from me since 12/2015 my bank statement which clearly states that in the month of January they receive over 740.00 plus 30.00 in march 63.00 in December totaling to $833.00 in payments, because theyre not interested in resoloving the matter my interest rate keeps going up by the day on a balance that's not of my own doing.All I want to do is pay off my actualbalance so it doesn't affect my credit score.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

For all disputed charges and any and all interest accrued due to fraudulent use on credit card be removed.dont mind paying for what I owe not for anyone else.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?