Citi

Review: I had an account with OneMain Financial since 2006. I was finally able to pay off this debt on February [redacted]. I contacted the office in [redacted] and asked for my payoff balance. I was given the amount and immediately paid the exact balance I was given. Within 2 weeks, I received another billing statement. I called the office several times, leaving a detailed message of my concern. I never received a call back. I then received yet another billing statement. I had to take a day off work (for which I do not get paid to do) just to make sure I could call while the office was open. When I expressed my concerns, I was told that the person I originally spoke to entered the wrong date. When I stated that was not my fault, I was told, rather condescending "we're only human". I asked why the amount due keeps going up and then was told because I'm not keeping up with my payments. I stated to them that again this was not my fault because I was given a payoff amount and have never received a return phone call in regards to my concern! I found my whole experience with OneMain Financial a horrible experience and will never recommend anyone choose them for their financial needs.

Product_Or_Service: Personal Loan

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the remaining balance removed as I have more than paid back the loan over the 8 years I have been with them and have paid off the balance I was originally given IN FULL on 2/**/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined Citibank's Hilton Honors Reserve program (account #[redacted]) under a promotion that would give me 2 free nights after spending $2,500 in 4 months. Now that I have spent $2,500 in four months, Citibank is not issuing the certificates. The representative claims that I spent $2,425 in the 4 month period. I spent well over $2,500 from the day that I received the card. After many years of doing business with Citibank, I am shocked that Citibank would refuse to honor its end of the promotion. They claim that it is automatically generated by the system that that there is no way to override. I should have been given 4 full months as per the promotion.Desired Settlement: Either award the 2 night certificates, or award points in the highest redeemable value of the ticket (95,000 points for category 10 x 2 = 190,000).

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Citibank has directly resolved the issue by issuing reward certificates for the account in question.Thanks for your help in resolving the issue.

Sincerely,

Review: Multiple Robo calls to cell phone per day

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Citi Card has contacted our house line 3 times. 1st time was yestesday 2/**/2015 in the morning around 7:30am. I [redacted], [redacted]'s wife and all I heard was a recording saying Citi Card and say on the line for the next operator. My husband [redacted] was present and I tol him that why would they tell me to wait when they called me and also we don't have a card with Citi Card. Then later that day around 11:30 am I got another call from Citi Card on my house phone, this time there was a person pn the other side asking to speak with my husband [redacted] and I asked who this was a s what it is in regards to and they man said his name was [redacted] and that is all he could tell me. I told him that he is unavailable and in order for me to even leave him the message that they called I need to know the company that is calling. The guy [redacted] said that he could not tell me because it is private. I said what you are calling about can be private but tell me your company and he could even tell me that. So I told him not to call back. I than got online and looked up reserve number online and it came up Citi Card and how many people are getting fraud calls. I than called back and told them that I know they are a scam and if they call me one more time I will report them and sue the for harassment. Than today 2/**/2015 they called again at 1:15pm asking to speak with [redacted] again and I said to stop calling we don't have accounts with you and that they are a scam. They man on the other line that I didn't get his name said they weren't and then I said you guys are going to be sorry that u kept calling. I want the harassment to stop!!!!0Desired Settlement: I want them to stop calling period!!!!

Business

Response:

We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid off an auto loan with CitiFinancial Auto in 2007 but the lien was not released from the title. [redacted] records show that CitiFinancial Auto is still a lienholder, however I have been told by the corporate CitiFinancial Group that CitiFinancial Auto was not owned by Citi and that they have gone out of business. No one will provide any contact information. My internet research shows that CitiFinancial Auto is a subsidiary of CitiFinancial Credit Company, however they deny a connection.Desired Settlement: DesiredSettlementID: Not applicable

I would like for the lien to be released from the title of my 2005 Dodge Grand Caravan that was paid off in full in 2007.

Business

Response:

(Case Number: [redacted])

Review: My wife and I have been in the process of getting back on our feet since I was hired in March after a year out of solid work. In the process we have been making payment arrangements with all companies we deal with. We have had back to back problems with Citi taking unauthorized payments from our bank account. Last month my I made a payment arrangement online for $75.00 and was told that it would only come out once. When I looked at a billing statement I saw that it had come out twice. One time it said phone authorized payment which made no sense since everything was done online and we only authorized one payment. After an initial call I was told that the $75 would be refunded within a few days. In that time, my wife and I incurred a total of 3 $31 overdraft fees on our bank account which led to more frustrations. Money took about two weeks to be refunded after which we were ultimately negative still.

Last week my wife called to set up a payment arrangement saying that I would be getting an extra check next month so we could pay on 9/16 the amount of $300 towards our fees and balance. Yesterday 08/** at approximately 5:00pm my wife was checking our bank and saw a withdrawal in the amount of $300 from our account. With this withdrawal our account has been put negative by about $270.00. This will also lead us to get about 6 overdraft fees at $31 each. We have called and nobody has been of help to us. This marks the second time that an unauthorized payment was taken from our bank account and has in total caused us almost $200 in overdraft fees. Without the money in the account at this moment I cannot afford gas to get back and forth to work.

For years there have been issues with payment being a few seconds past due and having outrageous fees charged to us. Whenever we get ahead Citi always manages to charge our bank for something.Desired Settlement: First and foremost I would like the information for the debit card linked to our bank on the account removed completely. Ultimately I would like to see our account balance credited half of the balance (Total balance on card is around 2700), but I know that a company like Citi would not agree to something like this, even though the time and anxiety this has caused us in worth far more than this. If this isn't possible I would like to be refunded the $300 dollars and have our account credited the $300 in addition to the $200 we have had to pay in overdraft fees as a result.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The problems started 10/**/15 when I made a payment on my Shell credit card online. The payment did not show up on line. I called customer service. The rep sent me to tech support who said they could not help. They sent me back to a rep who was the rudest person in customer service with who I have had an encounter. I then found a confirmation of the payment on my email (Conf #[redacted]). I attempted to use my credit card and was denied. I received a letter saying I had made a change to my account address for the card I have which I did not do. I have been so angry I put the issue aside until today. I went online and paid an additional small amount that was due (confirmation #[redacted]). I did not see the previous payment posted though the payment due balance was consistent with my paper statement records. I was shocked to see that the account had been closed, though the payment was taken. I tried to call customer service. When I put in my information (I also want to complaint that a full social security number was REQUIRED to get through) I heard that my last payment was in July of 2015. I received a new card after that date and it is the one I have now. My last statements have only included charges I incurred. I got tired of waiting and realized I would not get any help. The email to customer service was returned as undeliverable due to the box being full (I have confirmation of that) and I could not find a fax number. The statement I receive does not have any good contact information for customer service and for complaints. This is how Shell treats loyal customers - I have had a card since 1979.Desired Settlement: I wish to have my account corrected and to get a review. I want a new card this week - the same five cent discount card I have now. I want Shell to put useful contact information for customer service on their billing statements. I want an apology for blaming me for making a mess out of my account.

Business

Response:

Thank

you for your communication regarding the customer's account.

Due to privacy concerns we are unable to release customer information to the

Revdex.com. We will respond directly to the customer via US

Postal Mail within the next 7-10 business days. [redacted] Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Att Access creditt card offers $650 credit within 1-2 statements if you purchase an ATT phone worth $650+ and spend $2000 within 3 months. I bought an iPhone 6S+ for $799 back in September and got qualified in statement closing in October 2015. I should have received the credit by December 2015 and have called several times but the technicians tell me to keep waiting indefinitely.Desired Settlement: $650 credit to my credit card statement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently made three large payments to credit cards I have with Citi to decrease my debt and increase my credit score. Immediately after making the payments to these cards my credit limits were reduced those exact same amounts, upon calling customer service I was told that they occasionally review customer accounts and make adjustments. I don't have a problem with that other than they clearly reduced my limits based on my payments and no other calculation. Had they waited a fair amount of time they would have seen that large payments were made to my other creditors as well. When I called to find out what was going on I was put through a review to see if my credit limits could be restored since I had mentioned that I had made large payments to my other creditors, the first call taker said I met the requirements and that I would be transferred to the group that could facilitate the reversal. After talking to the next caller I was also told that I met the criteria but only the "Supervisor" could make the final decision. Unfortunately I received word two days later that my credit limits would not be reinstated!!

This is very poor customer service to tell me twice that I qualify and then deny the reversal that should have never happened in the first place. How are consumers going to increase credit scores if creditors such as Citi reduce credit limits as payments are made? The other issue I found today after reviewing my account online is that since they reduced my credit limit to exactly what I had paid my accounts are starting to show over the limit, this will be very negative on my credit report which is ridiculous especially after making a solid effort to pay down my debt.Desired Settlement: My desired settlement is to have my previous limits reinstated, if they cannot be reinstated I would like to see the calculations used to come up with these new limits and how they magically landed on the same number as my payments. I understand reviewing the accounts and if needed reducing the limits but this should be done on a regular basis and not a direct reflection of someone trying to pay off debt and increase credit worthiness. Since I received these accounts my salary has almost doubled and i'm stuck on how that was not taken into consideration?

Business

Response:

Dear [redacted]:

This letter is in response to [redacted]'s recent inquiry related to the credit limit decreases on his Citi accounts.

I spoke with [redacted] on November *, 2013 to regret any inconvenience he may have experienced due to our decision to decrease his credit limits. I informed him that when we obtained a copy of his credit bureau report, it reflected accounts with balances at or near the credit limits. Based on this information, his credit limits were decreased. As a result of [redacted]'s inquiry on October **, 2013, we again reviewed his accounts, but were unable to increase the credit limits for the same reason. I advised [redacted] that upon receipt of his recent inquiry, we increased the credit limit on his account ending in [redacted] to $3,060.00 as a one­ time courtesy since the cash advance interest charges caused his balance to exceed the credit limit by $1.47 on his October 2013 statement.

Should you have any additional questions regarding this matter, please contact me at the above address.

Sincerely,

Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I receive my paycheck on a prepaid citi card, I made a transfer to a bank account on 12/*/13, amount was never submitted to the bank, but gone from my card. followed up 3x with citi, today, 12/**/13 I spoke with 3 different managers who informed me that my money could not be returned until the **. I was told all 3x prior that I couldnt file a dispute until 12/**/13. I followed up, manager informed me that they had to file another dispute because they werent sure what happened to the first. ([redacted]) [redacted] told me today that I could call back on monday to follow up again on this matter, 3 weeks later I am still not seeing my money in either account, they refuse to fix this issue.Desired Settlement: money to be placed either back in my account or into the account I tried to transfer it to or mailed in check form.

Business

Response:

Case ID #[redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on December **, 2013 from [redacted] regarding an ACH transfer initiated from his Adecco prepaid account to his personal bank account. [redacted] indicated the ACH transfer was not posted to his personal bank account. As a company that is dedicated to providing world-class service, we strive to resolve all cardholder issues in a thorough and satisfactory manner.

After careful investigation and research, it was determined that [redacted] initiated an ACH transfer to his personal bank account on December *, 2013 in the amount of $55.00. After [redacted] contacted his bank and notified Citi Prepaid Services that his bank was unable to locate the transfer, a trace was initiated by Citi Prepaid Services. The trace information for the transaction indicates the receiving bank is The Bank Of Kentucky, INC. ([redacted]). Effective date of the transfer is December *, 2013 in the amount of $55.00 for receiver’s account ending with [redacted]. The Trace ID for the transaction is [redacted].

Our records indicate that [redacted] has since updated his transfer information to a different bank account for future transfers. As of January **, 2014 we have been unable to reach [redacted] by phone with the results of our investigation. An email communication regarding the investigation results has been sent to [redacted]’s email address of record.

If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Customer Service Manager, CS Operations

Citi® Prepaid Services

Citi Treasury and Trade Solutions

(P) ###-###-####

(F) ###-###-####

Review: I just applied for a credit card with this company. I was approved for a credit limit of $6100. I did not even receive my first bill and they decreased my credit limit. I never received information about the decrease. I think that is unfair practice if you ran my credit report when I first signed up for the card that you would run it again in less than a month. I am also not able to make a payment for anything more than my statement balance. For example, If your credit card balance is $650.00 but my statement balance is $257.00 I am only allowed to pay the $257.00 instead of more. I was not late with this company.Desired Settlement: I would like my credit limit raised back to what I was first approved for. I also feel I should be able to pay my balance even if the statement has not been cut yet.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not heard anything from the company. I still feel that this issue has not been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: WE have a credit card with home depot in my wife's name, [redacted], which we share jointly ending in [redacted]. We have always paid this credit card off on time. We have not used it in a awhile and my wife got a notice back in May if not used they would cancel our credit. So to keep it active, I used the card once. I have enrolled in on-line statements, but never received it. I received the one for the other account we have ending in [redacted] which has showed a zero balance. Because they failed to notify me of our due bill, I do not believe we deserve their exorbitant late fees. I have paid off the debt of 19 dollars and 38 cents of the bill I purchased and their additional 20 dolllars and change fee to avoid any further bank harassment.Desired Settlement: I would like the bank to refund the difference of the extra ($20.38), exorbitant finance charges we have been required to pay to avoid any future late fees. I would like them to send a confirmatory statement from the [redacted] file to my [redacted] account to confirm they have the proper avenues of notifying me when the bill is due. I hope I am not the only consumer with this problem.

Business

Response:

Thank you for your communication regarding the customer's Home Depot account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Executive Response

Review: Loan was made and paid off by customer but was never released off of the record. The law requires a lender to release a paid loan from the record but this lender did not do so.

Product_Or_Service: Loas

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Require that the paid loan be released from the recorder's office as required by law!

Business

Response:

This complaint was resolved on September **, 2014.

Review: Citibank illegally requested and received a salary offset in the amount of $245 from my personal payroll accounting services on * Oct 2014 and will not return my money.The trace number for this transaction is [redacted]xxx-xx-xxxxDesired Settlement: DesiredSettlementID: Refund

I want my $245 returned immediately.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Greetings! I would like to report Home Depot. In September 2012, I purchased an AC unit through ARS Heating and AC. The technician came, installed it, and offered financing through Home Depot Credit. It offered 2 years interest free. He told me that after 2 years, the rate would be 24%. Fast forward, my minimum balance used to be $50 but I normally pay anywhere from $70 to $80. I received my bill today and they added $4,500 in deferred interest without my knowledge or informing me in writing. The minimum payment went from $50 to a whopping $300. I called customer service and they said it is their policy. He apologized and said that's how Home Depot practices business. I worked in the financial industry for 15 years and this is unethical. I have several credit cards and none of them charged me for back interest. Is this legal? Please assist me. I do not want to mess up my good credit for this miscommunication.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of the interest charged please.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The issue has not been resolved. I spoke to the executives there and explained my issue in grave detail. As a result of this $4,200 "added" interest, I was DENIED for a loan to pay my actual balance of $5,100. Home Depot/Citi is reporting $9,500 on my credit report. My limit is a whopping $9,300 so this amount even exceeds this. This huge misunderstanding has already caused me problems. My credit is good and I OFTEN get credit card pre-approvals. I did not get any warning. As mentioned, the A/C technician set up this account when he offered me financing. All I want is to be charged interest on my remaining balance. Nothig more, nothing less. Citi knows better because I have credit cards through them and they NEVER charged me double interest on deferred promos. This sounds unethical. My payment went from $50 to $300 minimum. That amount is impossible. I am in a struggling economy. I was affected by the government's decision to stop unemployment. I was laid off. This account is going to ruin me and my otherwise great credit. Please help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in our previous response to [redacted] we are no longer responding to inquiries regarding this matter. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that the company did NOTHING to rectify or resolve this situation. I am definitely going to pursue this because it appears unethical. I have several credit cards and never ever heard of this. They just don't want to take responsibility for their actions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The service member informed me that I did not need to use my military discount and could still get the interest free financing. This was untrue and I called in June to ensure that I was getting the interest free financing. I was not. I then called the [redacted] store after the credit card company informed me to. The [redacted] told me that it would be taken care of. I checked my bill again and I have been charged $154.27 in finance charges.This has all occurred after I had been charged twice for the installation bc the service member in flooring rang up my charge incorrectly. This had taken three months to resolve. My credit card company has a lower interest rate than [redacted] and there is no way I would have ever chosen their card over mine except for the financing charge.

Product_Or_Service: carpet

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want a refund of 154.27 for finance charges from May until 9-**. If this issue lasts longer, I want a refund of $202.27 because that is what I will be charged based on the new bill in October *

Business

Response:

Thank you for your communication regarding [redacted] account. Due to Privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer.

Review: I purchased some items costs $320.70 by using Citi card on website [redacted] on Sep. **. And it is been two weeks now and they have not sent shipment so I contacted the company and they said they would email me with providing tracking number when they ship but I waited for 4 more days and did not received any so I contact them again and they said they ship on the date of [redacted] but they could not provid the shipment tracking number and I said I wanted to cancel it and they ignore what I said and send my order to [redacted] right after I said I wanted to cancel. and I checked the status of my shipment on the [redacted] website with the tracking number they gave me, it said "shipment information received on Monday October **, which supposed to be Oct **. SO I called Citi card to help me out with cancel the Debit but the representative kept saying transation did not go through. But When I checked Transaction Details on the Iphone Application, it shown as "Debit 320.70, Transaction date 9/**/2014, Post Sale Date 9/**/2014, Reference number [redacted]"Desired Settlement: I want to cancel the payment

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Account #[redacted] Finance and Fees Charges Dispute.In numerous occasions I have tried to clear this issue to no avail. In January 2013, I placed a special order (Order No. [redacted]) at the [redacted] store, (Store # [redacted]), in the amount of $5093.52, and it was a 24 months interest free transaction using the [redacted] credit card. The address of the [redacted] store where the transaction took place is at [redacted]. The disputed finance and fees charges amount to $1214.55.On or about April or May 2013, I called b/c I was not getting the monthly statements. I found out they were fees charged. They were going to be removed but they were not. In August 2013, called again to settle the charges - they were going to be removed but they were not.Once again, on ** Feb **, at 8:33 AST, spoke with [redacted] ID #[redacted], [redacted] Credit Card. Per [redacted], a [redacted] agent at the [redacted] store had to confirm the transaction was a 24 months interest free. On ** Feb 2014, at 15:40, [redacted] at the [redacted] AZ [redacted] confirmed.On April 2014, I [redacted], from the [redacted] AZ [redacted] store, called the credit card again to have the finance charges removed. They were not.On * Aug 14, at 16:30, [redacted] and [redacted], from the [redacted] AZ [redacted] Store, spoke with [redacted] ID #3 and [redacted] ID QAD, from the [redacted] credit card, to inform them again 24 months interest free finance charges. As of July 2014 (18 months after the transaction), I paid $5400 and $25.00 in Aug 2014, which is $331.48 more than the initial transaction.

Product_Or_Service: Metal roof materials

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I'd like for the credit card to remove the fees and finance charges and return the $331.48 I have paid above the original transaction fee of $5093.52, since I paid it in 18 months.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this still lacks resolution. While Citibank, N.A. agreed that the transaction is still on a 24 months deferred interested and they will credit the interested charged, they have not agreed yet to refund the $331.18 overpayment I made. The interest free transaction was for $5093.52 and as of Aug 2014 I paid 5425.00.

Sincerely,

Business

Response:

To Whom It May Concern:We responded with the information below on 11/**/2014. [redacted] has not had ample time to receive the written response to this inquiry.Thank you for your communication regarding [redacted]’s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days. Thank you-

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citicorp has not agreed yet to remove all charges and refund me the amount of $331.48 over payment I made.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: member since 1992 citi bank american air lines started this program so when I retire I have air miles I think I only used once for trip its hard to use mile because they never have the flights or time I want because I cannot plan 1 monthy ahead.I had always keep my account current I asked how can I make sure I keep my miles they said keep your gold card and your ok and keep a 0 balance well I looked at my last statement and the miles were 0 I was upset there my fun retirement gone saving since 1992 there was about 92000 to 100000 miles I called citi bank they said we do not deal with this call [redacted] they said yes we took your miles away you did not use your card enough I said citi told me keep your gold card and a zero balance and your ok he said that not there policy you have to use your card that unacceptable he says I can buy them back 6 to 800 dollars and you must use your citicard or 30 dollar club buy 2 tickets a month a year thats criminal they did not notify me what a difference 1992 to 2014 I paid all my bills on time I asked american why they did not notifi me they said they did not have my phone # email with this amount of money 2, 3 thousand dollars they don not even call ? thank you ken

Product_Or_Service: CITI BANK [redacted] GOLD CARD

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I WANT ALL MY MILES BACK I WANT TO NOT HAVE TO USE MY CARD TO KEEP MY MILES CURRENT I DO NOT WANT ANY NEW RULES TRYING TO PUNISH THE COMSUMER FOR BEING A CUSTOMER OR ME SINCE 1992

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I talked to Citi Bank , the credit card side, two times. First she said she could not do anything.I called [redacted] and said Citi Bank told me if I got a Gold card I would not have to worry about my miles. I told her I got a Gold card. She said ‘I don’t think I have record.” I said please look them up. She did. She found when I got the Gold card but had no info. I told her I called Citi Bank on the phone and they told me about the Gold card to prevent me from losing miles. First she said she could get phone conversation from that period but now she said no. Passing the buck.Then, she said to call [redacted], it’s their problem, we have nothing to do with it. I said “you told me the Gold card would solve the problem.” The person who sent me the Gold card was maybe looking for gold or a commission. So now she wants me to call [redacted] just to hear them say Citi Bank has no authority to tell us how to run our business. THANK YOU [redacted] CASECID[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: From: [redacted] [mailto:[redacted]]

Sent: Saturday, October **, 2014 4:41 PM

To: '[redacted]'

Cc: '[redacted]'

Subject: Card Ending in [redacted]

Importance: High

I just applied for a [redacted] credit card. [redacted] said I could use the card right away on their site. However, my credit card was declined when I tried to complete the purchase (see attached). Please cancel this credit card. Thank you. [redacted]Desired Settlement: Cancel my credit card.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have e-mailed Citibank many, many times with no response. This won't be resolved until Citibank e-mails me back that they have canceled the card I was never able to use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After all the hassle Citi caused me, I still have not received a gift card for my trouble. Citi did, finally, however, cancel the card they wouldn't let me use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sent an additional response to the customer on November **, 2014. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.