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Citi Reviews (2277)

Review: I called 12.*.2014 to ask a question, called back the following evening and I was informed my account was sent to a debt recovery unit, and no agent could answer the question as to why! I make my payments on time, I don't go over my limit, I do not know what is going on or why this is being done. I have been bounced from one agent to another and no one can give me any answersDesired Settlement: Someone to explain to me exactly what is going on with my account and why it was sent to a debt recovery unit without my consent or knowledge.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been I have not received any response from them. No email, phone call or letter

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have been wrongfully charged $57 in late fees for official government travel where the government was late paying for the official travel. The government has since paid the full original amount, but Citi continues to add late charges and is claiming it will assess them to me. This is a catch-22 that ensures Citi gets guaranteed/exclusive access to servicemembers, and uses the Servicemember as its guarantor for getting paid, even when the government is a fault.

Here is how it works.

Citi (Citibank) Government card services has created an arrangement with the government where Citi can charge late fees to an individual when it is the Government who failed to pay Citi in a timely manner. This guarantees Citi will get paid because when the Government fails to pay in a timely fashion, Citi has struck an agreement to pass on the charges to the servicemember.

1) Citi has arranged for the government to require military personnel to have Citi card for GOVT travel expenses. Military personnel have no choice - in order to conduct official travel, you are required to use a Citi credit card.

2) The Govt charges the Citi card for official travel tickets

3) If the Govt is slow to process payment, a late charge is assessed

4) Even if the government is clearly at fault, Citi can pass the charge on to the servicemember

5) If the servicemember calls and complains, Citi responds that "it is in their agreement" they can hold the servicemember accountable.

6) If the servicemember STILL disputes, Citibank has an arrangement to have the funds DIRECTLY TAKEN OUT OF THE SERVICEMEMBER'S PAY.Desired Settlement: (1) cancel/refund the late charges.

(2) change the user agreement to stop using the Servicemember as the financial gaurantor of the US Goverment

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved. I had two requests: (1) rescind the late charges and (2) stop using service members as the financial guarantor of the federal government. CITI has satisfied the first request. They recognized the that Government had paid the full amount it owed and rescinded the late charges. The agent was very helpful and professional.CITI has NOT satisfied the second request, as they have not indicated they will stop the practice of holding service members individually financially liable for charges due from the government, even when it is clearly demonstrated that the government owed the money.While this practice financially benefits Citi, I am certain there are numerous cases where it has financially devastated youngest and most financially vulnerable service members.I am still looking for a meaningful indication that Citi will change this practice.Sincerely, [redacted]

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Approximately 2 months ago I noticed illegal unauthorized charges placed on my SearsCard by Citibank credit card. Immediately phoned to attempt to repair, although days later charges were still being processed. Illegal charges happened in another state without an actual card being presented. The account was closed, now I no longer can access it online to verify any of the charges or pay what is legitimately my bil. Citibank tells me to open another online identity, but due to other family members cards being accessed from the same online identity I cannot do that. Citibank refuses to remove the invalid card from my online identity or allow access to it.

After many contacts via email and phone the situation is only getting worse. I have received 40+ phone calls at my work but there is not a human voice, only a recording that begins about one minute after the phone was answered. These types of robo-calls are causing my employer much dismay.

Citibank has been given notice to allow me to access the account online and verify my own charges or I have refused to pay.Desired Settlement: allow online access to statement information and removeal of illegal charges and interest charges due to Citibank's delay

Business

Response:

Dear [redacted]:

We received another inquiry from the Revdex.com of New York on your behalf regarding the above-referenced Sears MasterCard account, which is issued by Citibank, N.A.

While we understand your concerns regarding the accessibility of the account online information for the previous account ending in [redacted], as we previously stated, we must decline your request for access to that account online or to have the numbers deleted. The account information from the previous account is transferred to the new account. We sent copies of the billing statements for the account ending in [redacted] from July 2013 to September 2013 and the October 2013 statement for the account ending in [redacted] for your review with our previous correspondence. Due to credits issued for the remaining fraud charges, the account now reflects a zero balance. For technical assistance with enrolling and accessing the new account online, please contact the E-Services Department at [redacted],24 hours a day, seven days a week.

We sincerely regret to hear of the difficulty you experienced when speaking with our Customer Service representatives and your dissatisfaction with our assistance regarding the fraudulent charges that were posted to your account, which have all been credited. Our goal is to serve our customers by providing superior service and products. One of the best ways to achieve this goal is to receive feedback from our customers. Our representatives are expected to be polite, professional, and courteous in all their contacts with our customers, as the quality of the service we provide our customers is of great importance to us. Please let this letter confirm that your account remains open. Should you wish to close the account, you may contact Customer Service at [redacted] 24 hours a day seven days a week.

Our telecommunication number our customers is ###-###-####.

We appreciate the opportunity to assist with your concerns.

Sincerely

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am still being denied access to the account online. Because Citibank has two closed accounts on my online 'dashboard' I cannot access the account which they issued to make everything right. One of the closed accounts on my 'dashboard' was closed by me over two years ago, if they would have removed that dead account I could access the new account.

Citibank has really been no assitance at all, their customer service is ignorant of the account online procedure. I will be closing all of my family's accounts with Citi and encourage all business associates to do the same. We have laughingly talked about their customer service in the past, now I have the proof of what we have suspected all along. Citibank is the worst for customer service, and justly, shall have numerous accounts closed because of my efforts to publicize their 'service'

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

We received an inquiry on your behalf regarding the above-referenced Sears MasterCard account, which is issued by Citibank, N.A. We want to take the time to personally respond to your concerns as the service provided to our customers is of critical importance to us. Unfortunately, we were unable to reach by phone to advise of our findings.

While we understand your concerns regarding the accessibility of the account online information for the previous account ending in [redacted], as we previously stated, we must decline your request for access to that account online or to have the numbers deleted. The account information from the previous account is transferred to the new account. We sent copies of the billing statements for the account ending in [redacted] from July 2013 to September 2013 and the October 2013 statement for the account ending in [redacted] for your review with our prior correspondence. As we stated, the account balance at the time of that correspondence was zero. The current balance is $1,612.98 and the minimum payment due has been satisfied for the December *, 2013, payment due date.

While information is the cornerstone of our ability to provide superior service, our most important asset is our customer's trust. Keeping customer information secure and using it only as our customers would want us to, is a top priority for all of us at Citibank. Unfortunately, we were unable to discuss the account until the documentation was received by the Fraud Early Warning Department. We confirmed that the block placed on your account has been removed as of November **, 2013.

We sincerely regret to hear of the difficulty you experienced when speaking with our Fraud Early Warning Department and the block being placed on the account due to the failed verification , which does not allow us to access the account information. As we stated previously, our goal is to serve our customers by providing superior service and products. One of the best ways to achieve this goal is to receive feedback from our customers.

We appreciate the opportunity to assist with your concerns.

Sincerely,

Review: About a year and a half ago I was sent to collection by citicards. I contacted the collection agency to try to resolve the account but they would not work with me so I called Citibank directly. They told me that I could no longer resolve my account through them. since neither place would work with me and I could no longer access my account online I started sending checks to citicards to pay on my account. They cashed my checks every month and started sending statements. I recently wanted to pay off the account so I called Citibank to obtain my balance and pay the remainder. When I called they would not give me any information about my account, their phone lines were having technical issues and they refused to take my payment over the phone although they had been cashing my checks for over a year. After at least 4 phone calls I finally got the balance of what was left on my account. I overnighted a check for the balance and a letter requesting a $0 balance letter. Not only did not get a letter or statement showing the account had been paid off but my credit report still shows that it is unpaid. Citicards customer service people are rude and very uncooperative.Desired Settlement: All I want is a statement or letter showing that this account has been paid in full like I asked for from their customer service.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I set up my account for auto-payment and everything was fine for a few months. Only after calling to find out what the final payment amount would be did I discover that the auto payment had been cancelled. Sears customer service confirmed that they had no record of me requesting that it be stopped and over the phone said they didn't have any idea why this happened. I have been trying to have this corrected since December with no luck. Every Sears number I call only gets me more run-around.Desired Settlement: I am asking that my account be restored to good status and current with all late fees removed as well as remove the negative mark on my credit report that resulted from this mistake that Sears made.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Review: I paid off my credit card on September [redacted]. In full. They charged my on the [redacted] of September just under $17 in interest fees. Even though the card was paid off in it's entirety. It is heinous that they will charge interest to a card paid off before it's due date. Banks have become leeches on people nickeling and diming them out of their last cent. Paid in full and still trying to squeeze a penny out. Its insane to me that if a person pays off their card - banks feel the need to still charge their clients interest and lose their business.Desired Settlement: Refund of the interest charge and cancellation of card. Also want acknowledgement of refund of interest charge and cancellation of card.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Received returned check fee for selecting full payoff amount by mistake while paying my card online. Tried to call to resolve the next day and was repeatedly(only multiple calls over the next 10 days) given wrong info by reps regarding how many times the draft would attempt, when I could make the correct parent, and what type of fees or penalties I would recieve. I was also repeatedly assured that my any fees would be waived since the mistake was clear and my experience was so terrible. Upon calling today I was informed by a supervisor named [redacted] in [redacted] that my refund request is being summarily denied as a matter of policy and that she would give feedback to the previous repa who misinformed me about my account and subsequent refund. When I informed her that that was not acceptable and I would be contacting the [redacted] and Revdex.com she informed me I was threatening her.Desired Settlement: I would like the 39.00 returned check fee refunded like I was promised. I have never had any returned payments in almost 8 years of being a customer and the level of service I received during this process (in which I engaged the attempts to resolve) has been well below par.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a charge on my credit card that I had not authorized and that I hadn't noticed until the payment was late. I disputed the charge, and I was assured that because I would not have to pay the charge nor the late fees, also the note of late payment added to my credit report would be cancelled. This was in February 2015.

I waited until May 2015, but my credit report had not been fixed. I called Citi and they assured me they would ask the credit reporting agencies to remove the information from my credit report. I got a letter in July 2015 that they have notified the credit reporting agencies about this mistake and have asked them to remove the information.

I waited until November 2015 and the information was still there. I disputed the information to the credit reporting agencies, as it was clearly incorrect and Citi had agreed on this. Instead, I got two letters from Citi in December 2015, on the same day. The first one said that they will ask again the credit reporting agencies to remove this note of late payment from my records, as it is incorrect. The second one said that "our records indicate that the information appearing on your credit report is correct" and that Citi will inform the credit reporting agencies of this.

Confused, I called Citi in January 2016. I was assured that this mistake would be corrected, that information on my credit report would be fixed, and that the note on late payment would be removed. The customer representative apologized to me repeatedly on the phone and said Citi would send me a letter about this as soon as possible.

In February 2015, I got a letter from Citi stating that "our records indicate that the information appearing on your credit report is correct" and that this will not be fixed.Desired Settlement: I would like Citi to finally do what they promised to do in February 2015, May 2015, July 2015 and again in January 2016.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: A fraudulent charge was applied to our credit card 05/**/14 for Bass Pro Online - $266.37. [redacted] filed an email dispute on 6/*/14. The charge was removed. On 07/**/14 the charge was added back to our account and a letter was sent to us with a copy of the charge stating we had 10 days to dispute it further. I called on 07/** and spoke to [redacted] who said she will finle another dispute and asked me to fax a letter stating we do not recognize the address to which the product was sent. I did fax a letter on 07/** saying we do not recognize the ship to address on this card and we did not make this purchase. I also asked [redacted] to cancel this credit card as fraudulent and set up a new account, which she did, and the balance was transferred to the new account. On 08/** another letter was sent to us by [redacted] stating that this is not a new charge, it was reversed in May, and added back 07/** to our account. The letter said nothing about the fax I sent (as requested by [redacted]) nor anything about the continued dispute. In addition to ignoring my fax, and never refiling the dispute as promised, they threatened me with a report to the credit bureau if I did not make payment. I called on 08/** and they said they couldn't do anything because the department was closed. On 8/** I spoke to [redacted] who said (along with other reps) that it looked like my fax and their letter crossed in the mail, and they would take care of it. [redacted], on 8/**, said my issue was in "disputes" and it should have been in "fraud", she would re-open the case in "fraud", she said that she would take ownership of the issue and have it resolved (as did other reps). She said they did receive the fax they requested I send. As of today, this fraudulent charge is still sitting on my account. Although many reps apologized and said this was mis-handled and it would be taken care of, nobody has taken care of it. I have spent hours on the phone in addition to sending a fax and being disconnected and placed on hold.Desired Settlement: I would like this fraudulent charge of @266.37 for Bass Pro Online removed from my account for good. I would like written correspondence that it has been removed and will never again appear on my account, and that my credit reports will not be affected as a result of the charge and mishandling thereof.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I purchased a computer at a [redacted] store on January **, 2013. At this time, I was persuaded to sign up for a [redacted] Credit Card on the representation of the salesman that there would be no interest for 18 months, as long as I made timely payments. In connection with this the statements I received from the credit card company said that the promotion I had received was "No INT W/PYMTS for 18 MOS."In my last statement, it was a surprise to find out that the the promotion I was given was not "no interest" but "deferred interest." And that on July **, 2014, my interest had suddenly jumped from $0 to $580.17. I called the credit card company but they told me that I was on a "deferred interest" promotion all along and should have been aware of this based on fine print. I believe this to be a fraudalent and consumer deceptive business practice as I was both orally told and it was written on my bill that the promotion I had was "NO INTEREST for 18 months." Therefore, based on the consumer deceptive activities, I am requesting a full refund of $580.17, or in the alternative, I am requesting an adjustment of the interest on my bill so that no interest accrues before July **, 2014, according to the "no interest" promotion that I signed up for.Desired Settlement: Based on the consumer deceptive activities, I am requesting a full refund of $580.17, or in the alternative, I am requesting an adjustment of the interest on my bill so that no interest accrues before July **, 2014, according to the "no interest" promotion that I signed up for.

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] Credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Review: [redacted] Credit is billing me for a refrigerator I ordered on December *, 2014 but have not received as of 1/*/15. Stop billing until delivery.

[redacted] advertised deep discounts on appliances through December *, 2014. I ended up buying a refrigerator sight unseen as they didn't have a floor model. I placed the order in the store on December * but they said they couldn't deliver it until January [redacted], 2015. We set up a [redacted] credit card account to take advantage of some terms being offered to charge the refrigerator to.

I have yet to receive the refrigerator but they charged the account on December *, 2014 and I have a bill requiring payment due by January **, 2015. To meet the due date, I would have to mail the payment on or before the delivery date. If I don't pay it in full, interest will be charged at the rate of 17.99%. I don't mind paying it once I've had the refrigerator and been billed with a minimum grace period to evaluate the refrigerator, once installed.Desired Settlement: I think they should credit the charge and post it back as of the date it is actually delivered. Assuming the refrigerator is as advertised and works well, I would be happy to pay the balance in full on the billing cycle that ends after it is delivered.

Business

Response:

“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly?”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citibank offered to credit the interest assuming I pay the remaining balance by the next payment. The reality is the refrigerator was damaged in transit. At first I rejected it out-right and after some discussion, agreed to a $200 adjustment to the price if I accepted it and there were no other problems. So far there have been none. I also asked them to discontinue and credit me for the $200 Maintenance/Service plan which on the latest receipt appears tpo be priced @ $190. I recently received an e-mail with a credit for what appears to be $259.80. I'm thinking after tax, the total credit should be $433, $200 +$200 + tax (8.125% * $400). I would be agreeable to paying the original balance minus the total credit due of $432.50 and the $25 I've already paid in the next billing cycle, assuming I can get a correct statement to that effect.While I think there is agreement in principle, I have not seen the above $432.50 in credits reflected in any written documentation I've received from [redacted] or the bank/credit card processor. The letter they sent me says I need to pay $2,091.38 by February **,2015 which does not reflect the above credits for damage to the refrigerator nor the discontinuance of the service plan.I think this experience shows why it was inappropriate for them to bill me and ask me to pay them before the refrigerator was received as it was not delivered in the condition advertised. The letter I received from [redacted] at Citibank has no phone number on it to discuss this with them. Furthermore, there is a typographical error in the letter in that it shows the refrigerator was delivered on Tuesday, January **, 2015 when it was actually delivered on Tuesday, January **, 2015.Thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The letter dated February **, 2015 was mailed/postmarked on February **, 2015 which is why I was unable to respond to the previous update.

I would note that the Revdex.com only allows about six days to respond which I didn't want to risk losing on the last response since I had received nothing from Citibank and they appear to be unwilling to provide a meaningful response to the Revdex.com other than they sent or are going to send me a letter.I have attached the latest letter which I received the latter part of last week from [redacted] of Citibank, Office of the [redacted] Please note that the balance due is incorrect as [redacted]t failed to subtract the credit [redacted] posted on Feb **, 2015 in the amount of $162.37 which was promised by [redacted], the [redacted] on January **, 2015. I don't understand why they think I should pay $1,831.58 when after the credit the balance due is $1,669.21. I paid the $1,669.21 on February ** via ACH from my credit union. When I called the credit card 800 number their computer indicated I had a balance of zero. I reject [redacted]t's offer to waive the finance charges if I pay $1,831.58 by February **, 2015. After the credit of $162.37 referenced in their letter, I only owe $1,669.21 which has been paid in full. I reject their response as the balance due is WRONG.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An additional response was sent directly to the customer on February **, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: I had been a CitiCard holder for several years until I received notice recently that my card was cancelled. In the letter I received, it stated that any points could be transferred from the account and used through October **, 2014. I was shocked to see that my 22616 points were almost entirely deleted (less than 100 remained). When I called to speak with the ThankYou Service Center I was told that the points had all expired. Im frustrated and angry that Citicard can send me a cancellation notice and date to use my points now, but not send me anything in writing notifying me of previous expirations. Apparently, if you dont use your card, then they will let the points expire without any notification. Thats horrible business practice!Desired Settlement: Without previous notification, Citicard should replace the points they deleted. Their practice of sending me a notice of expiration now serves as a rationale of why they should have sent one previously.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a phone call from Citi and the representative said she would check into getting my points reinstated, but also asked me about getting a new card with Citi. I stated that I wanted to first resolve this issue before I decided to get any additional cards with Citi. Why would a company try and get you to take another line of credit with them with you are disputing an issue with them?! I then received a followup call and voice message that stated they do not reinstate points. My complaint was clearly not heard by this company. They took the time to send me a written notice when less than 100 points were about to expire, but nothing when over 20000 points are being deleted. I've read other complaints online about individual who have had this same thing happen to them. Since they have no interest in resolving this matter through reinstatement of the points they deleted, then I will continue to dispute it and be vocal with all of my business partners about ceasing their business and credit with Citi and its affiliates or subsidiaries. Do not do business with this company or have credit with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Citibank and Thank You Rewards have failed to resolve my complaint but, based on their communications, there is nothing that can be done to resolve the issue since they do not reinstate points that were deleted. It does not appear that there is anything that can be done to resolve this issue. I no longer have any Citicards and will never do business with them again. Further, I will share this experience with colleagues and friends so they steer clear of any Citicards, or Citibank cards or business. Recently, I was making a purchase with Sears and discovered that their card is a Citicard. I went with a different card for this purchase even though I could have received a 5% discount on the purchase through Sears. I've told Sears about my complaints against Citicard.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Citi Bank locked my online account twice in a 3 day period, with no explanation beyond "there was something wrong with the added security layers after you put in your username and password". They told me to re-register my account both times. The first time, I was allowed access, but to only one of the two cards I had, and not to my rewards account. I called back and was able to add my second card, but was told my rewards account would be available "within 24 hours". 48 hours later, I was unable to log into my account at all. They again told me to re-register, but the system wouldn't allow me to. No one was able to give me any explanation why this happened.Desired Settlement: Access to both my credit card accounts and my rewards accounts. At least 28,000 rewards points (what I have in my account) to compensate me for the plane ticket to a family funeral I have had to pay out of pocket instead of with those rewards and additional compensation (10-20K rewards points) for the frustration I've had to deal with on the phone with the company.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I was charged for attempts to use my card that were not mine. I followed the required protocols of contacting the merchant and then the bank.

I was charged for attempts to use my card that were not mine. I followed the required protocols of contacting the merchant and then the bank. I was told that I could not dispute any fees for attempts to use my card even though I did not make the attempts. The merchant claims that they did not make the attempts and yet I am still being charged for them. I contacted the bank which my card is attached and they refused to even work with me on this issue. I spoke to the supervisor of the rep and she stated that she can not remove any of the charged fees. I was left on the hold by both reps for over 5 minutes each.

I know that a bank can dispute charged and I asked multiple times to dispute this and was told I cant dispute these. The attempts were made on the ** may 2015 a total of 11 times and I only authorized 2 attempts. Each fee was charged at 0.50 cents each. The bank also placed a hold of more than my transaction amount prior to my attempts to pay my bill. that amount was $8.79 and the $8.55 charge I was trying to pay my bill for was then declined because of their hold that should never have been charged as well. I was able to pay my today ** may 2015 because I was paid on my card.Desired Settlement: I would like my hold amount returned to my account and 9 of the 11 fees assessed to my account.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Dear representatives of The Revdex.com of The State of Tennessee and The State of New York,

I hope you are doing well in The State of Tennessee and you have a great New Year 2016.

I'm writing to you because I would like to get your cooperation. I'm experiencing some serious difficulties with the Financial Institution "Citibank" and their credit card [redacted] Rewards [redacted]. The number of this credit card could be given to you when you contact me.

The website of the credit card company is:

First of all, I called them on December [redacted], 2015 to ask for a copy of my November 2014 statement when I took a taxi to the airport inside the City of [redacted]. During that time I was working in a health conference for almost two days (One day getting there, one overnight stay and the day of the conference) and I took a taxi because my client did the flight reservation in the early afternoon, the same day of the conference and I couldn't come back by bus and by City light rail to The Pittsburgh International Airport because I could have missed my flight.

Unfortunately, the taxi driver gave me a receipt where you can't even read the name of the Pittsburgh Yellow Cab Company. I need that copy of the credit card statement to show my client who is located in the state of Utah what taxi company it was. They need those receipts for reimbursement. Citibank keeps telling me for 22 days that they have mailed me the copy of the statement but I'm not receiving anything at all. I have the feeling that they have not mailed me the credit card statement that I requested or they mailed it really late, they are not honest to me.

They are not understandable or they don't have any consideration that I need to mail the receipts of my expenses to the state of Utah on-time. I have the envelope ready sitting over my desk for around 12 days already; I just need the photocopy of that credit card statement of November 2014 so I can send all the documents together to Salt Lake City. They don't want to understand that I need this copy of my credit card statement urgently.

My translation company needs this for the reimbursement of my transportation expenses and for the declarations of their business expenses in their company income tax.

Every time I call them, they just answer me with more and more excuses. I'm sure the envelope doesn't take 21 days to get from the state of Tennessee to New York City. I gave them different options so that we could resolve this matter sooner. I proposed them to send it to me by faster mail and I would have paid for the postage myself but they refused to do this. [redacted] Priority Mail is just around $5 Dollars.

I even offered them to mail the envelope with the copy of my credit card statement of one year ago to my client directly in Utah but with the condition that they should have crossed out my credit card number, but they refused to do this as well and they don't seem to understand how urgent this is.

They are just answering me with excuses and more excuses every time I called them to ask them why I haven't received the copy of that credit card statement. In addition to this the envelope that I need to send to Utah may take another 5 days to Salt Lake City. This credit company is delaying me so I can get this to my client faster and I'm a very good customer of theirs. In addition to this,they gave two [redacted] Rewards certificates,I printed them but they didn't work in the [redacted] store when I went there. They told me that they were not valid. I'm also getting very rude people when I call my credit card company.

All done concerning this matter will be greatly appreciated.

Respectfully yours,

[redacted]Desired Settlement: I want the copy of my credit card statement delivered to my home right away and I also want a certified pre-paid postage envelope sent to my house and this will be the Citibank expense so I can send this to my client in Utah because they are waiting for almost 22 days for this already. I also want them to resolve the problems with my [redacted] Certificates that they issued me are not working.

Business

Response:

Thank you for your communication regarding [redacted] My [redacted] Signature account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] via the US Postal Mail within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseDera

Dear representatives if The Revdex.com, Thanks for your response. Please tell the representatives of Citibank to mail me the copy of the credit card statement as soon as possible. I have been waiting for 29 days already for this statement to arrive.

This is not fair to me.Best regards, Karl Edwin

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via US Postal Mail within the next 7-10 business days.

Review: I want this company to leave me alone and they will not. This company keeps sending me offers to get a loan. I have never done business with this company. I do not want to ever do business with this company. The opt out number sometimes does not work. I have gone, in person, two times to the local office to request that they take my name and address off their list. They will not and were quite rude to me. I told them that if they did not stop, I would consider it harassment, but they still keep sending me offers. They spell my name wrong on the offers and I am sick of hearing from them. If the company was any good, they would not have to bully people into dealing with them. Please list this as a complaint about this dreadful company. The local office that was so rude was in [redacted], MD. I hope this complaint reaches the right ears, so that something can be done about it. I do not ever want to get any mail from them again. Thank you.Desired Settlement: I do not want anything except to be left alone by this company. No calls, no letters, no offers. Just leave me alone!

Business

Response:

Dear [redacted]:

We are in receipt of your correspondence dated September **, 2013, regarding [redacted] concerns and we appreciate this opportunity to respond. We have had an opportunity to research the issues raised and offer the following response.

In response to her request, I have confirmed that her address of: [redacted], has been removed from our mailing list and our records have been marked to ensure no further mail offers are made to [redacted]. However, please be advised that there is a possibility that [redacted] may receive one or two more solicitations before being completely removed. The removal process can take six to eight weeks to clear as we process mail campaigns up to eight weeks ahead of the mail date.

Please be advised that if [redacted] does receive any additional offers, there is a chance that the address varies on what she has provided in her complaint. Therefore, [redacted] may contact our Customer CARE department at ###-###-#### to have that specific name and address added to our do not solicit database.

We apologize for any inconvenience than this may have caused her and we trust that this letter addresses her concerns. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Resolution Specialist

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not respond to your letter because I could not find the complaint on the web site. The note from the business looks fine, except that it lists my address as: **- this is not correct-my address is 914. I was hoping this was just a "typo". The note also says that if I do receive "additional offers" to call them. I will not. I made my wishes plain and should not have to keep repeating them. I thank you for your help. I hope the problem is resolved. I feel sorry for anyone who actually is a customer of that company. No one wants products, or services, shoved down their throat.

My sincere thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

We are in receipt of your additional correspondence dated October **, 2013, regarding [redacted]'s concerns and we appreciate this opportunity to respond. We have had an opportunity to research the issues raised and offer the following response.

In response to her concerns, I have confirmed that her address of: [redacted], and not [redacted], has been removed from our mailing list and our records have been marked to ensure no further mail offers are made to [redacted]. However, please be advised that there is a possibility that [redacted] may receive one or two more solicitations before being completely removed. The removal process can take six to eight weeks to clear as we process mail campaigns up to eight weeks ahead of the mail date.

Please be advised that if [redacted] does receive any additional offers, there is a chance that the address varies on what she has provided in her complaint. Therefore, [redacted] may contact our Customer CARE department at ###-###-#### to have that specific name and address added to our do not solicit database.

We apologize for any inconvenience than this may have caused her and we trust that this letter addresses her concerns. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Review: I have contacted this company via the credit reporting agency asking for the last three years for a debt validation regarding this fraud account but to no avail. I have not received the contract with my signature that would contractually bind me to pay this debt. I have stated time and time again that this fraudulent debt isn't mine. However, this company chooses to report the fraud account monthly which is further ruining my credit worthiness and my ability to get any credit. I know my rights have been violated and I know what steps I may have to take to get this company to remove this fraud account. I have tried to work with this company by telling them the account isn't mine, but they continue to try an bully me into paying an account that isn't mine. I am very seriously considering obtaining an attorney to sue this company for reporting false information on my report under the FCRA and the Federal Rules of Civil Procedure I am entitled to do. I will attempt one last time to work with you in removing this false debt. I again ask that this debt be removed and that you cease and desist in reporting this fraud debt. Please know that all correspondence is being kept for future litigation. Govern yourselves accordingly.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

delete fraud account

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I reject the response because this company has failed to adhere to the FCRA and in doing so has violated my consumer rights. I asked for a copy of the contract binding me legally to this debt to which they failed to provide. Why? I suspect they cannot do so because the account is not mine. This is what I have told them for the last three years and they have continued monthly to update the account as if I just opened this account. Their actions are negligent and nothing more than an attempt to strong arm me into paying a debt that they know isn't mine. I have kept all correspondence and this is my last attempt to reach a resolution with this company before retaining an attorney .?In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have been with citibank since it used to be Calfed. It seems like their service is getting worse and worse. I'm sick and tired of getting slammed with fees especially the overdraft fees. I deposit money into my account and because its pending on hold I get hit with overdraft fees. I tried applying for overdraft protection and have been denied time after time and I can now see why. Each time you guys hit me with these stupid overdraft fees you make profit. YES YOU MAKE A PROFIT. I believe you guys are denying me the overdraft protection for this reason. My second problem is the credit card I have. I always had a problem receiving my statements/bills so I requested auto-pay. I was told by the reps that they will enroll me and yet they didn't so I got another late payment. I called and complained and was told I cannot be enrolled over the phone and must be done online so I did it and AGAIN did not work. I called again and rep said they will manually enroll me and now FINALLY I a enrolled BUT they have jacked up my rate to twenty something percent and will not lower it until, according to the rep, they see ontime payments for 6 months. I AM SICK OF THIS BANK If I can give negative ratings I would. I'm at my last breathe with this and if they do not refund me ALLLLL of my overdraft fees, approve me for overdraft protection, and lower my credit card rate, I am moving all of my and my family's accounts to another bank!Desired Settlement: I'm at my last breathe with this and if they do not refund me ALLLLL of my overdraft fees, approve me for overdraft protection, and lower my credit card rate, I am moving all of my and my family's accounts to another bank!

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I will not pay unfair late fees - $25.00 billed to me on November*. I could not make payment on November * online and payment only one day late. I have been regular on payments a majority of the time.Desired Settlement: Refund $25.00 Late fee and any raise in APR.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: During my time with the sears credit card, I had on time payment history with the exception of Feb 2012. It was my only late payment. I paid the card balance off and they dropped my limit. Then out of no where they close my account on Nov 2012 without informing me. So I have tried countless times to get a credit forgiveness for the late payment. I even had [redacted] law firm try to do the same for me. What is really concerning is that they are or were still reporting it till this year.Desired Settlement: What I would like is the credit forgiveness for that one payment. If that is not possible reinstate my card with the original credit limit.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

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Description: BANKING SERVICES, BANKS, FINANCIAL PLANNING CONSULTANTS, INVESTMENT SECURITIES, MORTGAGES, FINANCIAL SERVICES

Address: 8787 Baypine Rd, Jacksonville, Ohio, United States, 32256

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