Citi

Review: I have trying to dispute a charge with Citi Cards for more than 6 months. For some reason or another (neither Citi or myself have been able to determine) I have either not received mail or it has arrived late from Citi. They claim to have sent me emails and I have none in my inbox of spam folders. And for some technical issue on Citi banks website, I can not access documents from the dispute department. It is documented in my account the more than a half of dozen times I have called Cit and sent a dispute letter. A vendor, Stanley Lewis Plumbing, has charged me for a service that they did not perform for me. I send a letter to Citi explaining the situation and then Stanley Lewis Plumbing sent a rebuttal letter. As a result Citi put the charge back on my card and charged me a late fee for not paying the charge (even though they are aware that the charge is in dispute). Citi sent me another letter stating that I was to respond by Nov. 9th if I wanted to dispute the charge. I received the letter after the due date. Concerned that I missed the due date I called Citi and they advised me to send the 2nd dispute letter anyway. I sent it on Dec *. I called Citi to follow up and they never received it. I called Citi again today and a supervisor decided that they no longer will dispute the charge and that I had no other options.

Product_Or_Service: 05/**/2014

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like this charged removed from my credit card along with the late fee.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I had contracted [redacted] to install a roof in my house and got credit thru [redacted] but the real company issuing the credit was Citicard which I found out later on, the account ends in [redacted]. Anyway I got a promotional interest rate for 18 months at 0 interest and on 10/**/2014, I got charged interest for $1080.00 and my payment amount was raised to $169/mo from $69/month but the 18 month were not up yet. So I contacted Citi about and supposedly they fixed the issue and of course I did not talk to only one customer representative they kept transferring me to different people and every time had to explain the issue again and again . I was told the interest was going to be fix and the monthly payment was going to go down to$ 69. They refunded the interest but did not fix the monthly payment. I had to make several phone calls, stay on the phone for several hour and just to find out on my next payment period my account was late because, I did not pay the full 169 . I was told I did not had to pay the difference my payments are scheduled in advance so technically, I was not late so I had to call again several times spend hours on the phone again and I was assured that this issue was going to be fixed and taken care off and it did not happen and still showing me late and 2 month have gone by and the issue was not solved. In the same time this issue has been damaging and affecting my credit score my credit . Finally on December I called again very upset and talked to a gentleman who sworn and promised that this issue was going to be taken care off and I won't have to worry about it again and now that I am going to schedule my payment again I realized that instead fixing it they added again the interest, when I was told I was going to be good until May 2015 on my promotional rate. They are still showing the late fee, when I never was late and now they say they won't take the fees off because the promotional expired but I was told it was good until May 2015.

I am very sickened about and very upset and really don't have more energy to argue with them. This issue has made me sick caused unnecessary stress and head ache waite of my time and resources and to just find out still not fix and its already 4 months.

I do demand citicreditcard fix this issue fix my credit and keep the promotional until May 2015 like originally was told. I would appreciate any kind of help and consideration into resolving this issue with Citicard.

Thank you in advance!

[redacted]Desired Settlement: I ask them to do the billing adjustment, repair my credit and be compensated for all the stress they have caused me with this issue. They need to train better their personnel for a better customer service.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have called on 2 occasions to ask for help to get my balance at [redacted] paid off. I have been a customer for 25 years and felt I should be given some type relief. I had major expense with the care of my 97 year old Mother. Her Homeowner's insurance had lapsed and a pipe burst in her bathroom and flooded the house. The situation was not immediately discovered because I had brought her to my house to care for. Damage to the house was about $50,000, with furniture damage included. In addition to this expense, I had to pay to place her in a Nursing Home Facitiy until her death at 99.(May, 2012).My Gift Shop business was forced to close because a cigarette store moved right beside my store. They sold [redacted] and true drug deals began to go on right in front of our eyes. After the store owners were handcuffed and arrested, my little lady customers were scared to shop.All of the banks I am working with to get my credit straightened out have been kind and understanding and given me low (1.75% and lower) interest rates to help me. Citibank has refused to charge me less than 17.24%. Over 1/2 my minimum payment each month goes toward interest. If I can't get help, I will die before I get this balance paid off. What if I stop Paying?

Account_Number: [redacted] carDesired Settlement: DesiredSettlementID: Other (requires explanation)

Reduce my interest rate or write off half this debt. I have not missed a payment but I feel as though I am treading water and getting no where. If my payment is $119.12, $65.82 is used to pay the interest. This is ridiculous. I could find NO address -physical - Just a po box. Who are these people??

Business

Response:

Tell us why here...Good day, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Review: Cannot pay bill or obtain information about my bill.

I cannot access information about my student loan account or pay my bill online or via phone, and I do not receive mailed information about my balances or where to send payment. As such, my accounts are past due because I cannot access my account to pay my bill. My login information is correct, as it allows me to log in, but it will not let me access my account information.Desired Settlement: I am seeking access to my account online as well as a loan forgiveness of $5000 to help offset current and future issues with paying my bill as well as to help defray potential future credit and interest rate issues. This also includes an incentive to not remove access to paying an account's bill in the future for any current customer that holds a loan balance with CitiBank Student Loans, regardless of the reason. If you require payment at specific intervals, you should not and cannot withhold p

Business

Response:

A letter was sent to the borrower on 1/**/15 regarding his inquiry.

Review: I have a [redacted] Credit card in which I used April 2014 to purchase m gift for my grandson's birthday. A few months later I moved to a new residence and sent [redacted] my new change of address as well as completing a change of address with my local post office. [redacted] continued to send my statements to the old address with my account number at the top of the page so I did not receive the bill until they turned it over for collection, I immediately contacted the collection agency and could not get any help from them, so I contacted an attorney [redacted] and he and myself got on a three way conference call with them letting them know that not only did they compromise my account but they had continued to pile on late charges to my account that stated out at $79.00 due. We spoke with [redacted] several times and they told myself and my attorney that they did not care if this was their fault that they intended to continue to pile on late charges, at first I made two payments of $25.00 and then stopped because they were piling on the late fees so fast that the bill is now $300.00 it was $265,00 so I sent a check in for $270.00 and called the collection agency and [redacted] to let them know I had sent it in, [redacted] told me they had the right to add another late fee of $30.00 to the account because they had ten days before they had to accept my payment, where does this end? I have filed disputes and had numerous phone calls to try and get this resolved with no help or satisfaction. All I get back is piles of paper showing where they have added and continue to add late fees. I have nothing more to give them and they have wrestled and extra $200 plus out of me that I don't feel I owed and keep telling my attorney and I that they don't care, I need you to know, what they have done to me so that the next victim won't fall into this trap! Please contact me and let me know if you can help me with this situation! The store that I charged the purchases was [redacted] on [redacted], has

Product_Or_Service: SpeakersDesired Settlement: DesiredSettlementID: Refund

I would like for them to refund all of the late charges that they continued to pile up on me when it was their mistake including putting my credit card at risk and refusing to close out the account and I want the credit card cancelled ASAP! If a refund is not available I would just be happy to have this account closed and over with! This has damaged my credit! I would also like that reinstated!Thank you for any help![redacted] Cell ###-###-#### Home ###-###-####

Business

Response:

We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received anything back from [redacted] other than sending me a post card telling me I was a valued customer and that they wanted me to re-open another credit card with them, THAT WILL NEVER HAPPEN AFTER WHAT THEY HAVE PUT ME THROUGH! I assume that they have closed the case or they would not be asking me to open up a credit card in which they told me they would not close out until all the payments they were demanding were taken care of and that they were adding another $30.00 late charge to my account so no one has contacted me to let me know this has been resolved, so until they do I still want to dispute them since they did continue to send my bill to an old address with my credit card number on it putting my account at risk even after the fact that I had sent them a change of address and changed it at our local post office. This is illegal and I will not stop until they make this right! This is a matter that needs to be handled so that someone else does not go through this, and charging me over $200.00 for late charges that was their mistake is just unthinkable, I will never ever step foot in their business again and I hope that they are never able to do this to anyone else! My attorney [redacted] has offered to write them a letter if still needed to go ahead and sue this company because they also stated to him that they would continue to add the late charges on until full amount was paid and they just didn't care, that they could do whatever they wanted, this is a place of business that needs to be shut down! Thank you, [redacted]You may have my attorney's number if you need more information and he and I both gave [redacted] the authorization to speak for me in my behalf![redacted] ###-###-#### who is with the group of attorneys [redacted], [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please see previous response....We are providing a revised copy of our original resolution to the customer, as Citi has not received authorization from the customer to release information to your office. Please allow 7-10 business days for the consumer to receive our revised response.??

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I want my money back that they made me pay when this was there mistake, I do not expect them to pay the 74 dollars I did owe that but they need to reimburse the late fees that they added to my account when this was there mistake that they are admitting to!!!!!Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Had a government travel card that had a balance after I was discharged from the Army, the account was sent to a collection agency and I settled with them and I was told once I paid the amount agreed upon it would be removed from my credit report. This was almost 90 days ago and Citi has yet to remove or update my credit report. I have called several times and receive a different answer every time I call. Now Citi is now telling me they will not remove the item they will only update it to state account was settled for less than amount owed. That is not what I was told when I settled this account.Desired Settlement: I want this item removed completely off my credit report or a full refund for settled amount.....

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: [redacted] is sending my monthly statement too late in the month for me to receive the statement and mail the payment back before being charged with a late fee. This has happened 4 months in a row. I have called [redacted] twice and cannot resolve the issue. They are trying to force me to make payments on-line and I am not good with that form of payment. I have asked them to send the statement earlier but they have not worked with me.They are saying if I don't receive the payment on time to call them. ** what good has it done for the last four months. The problem is in their system.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Pretty simple, I am receiving the statement around the [redacted] of the month and I guess I need it sent around the first of the month.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?”

Review: Dear Sir/Madam,my name is [redacted] I am in desperateneed for your help, inJanuary of this year I found out that my [redacted] credit card have been fraudulently use,I made several payments and I have not used my card since October of 2014.I spoke to the manager and also a [redacted] from the [redacted] fraud department who said they will investigate the dispute charges which was 258.00 in Nashville Tennessee of march 2014,also 286.10 on January 2015 and on that said day another charge I the amount of 449.41 those charges occurred in [redacted] @ [redacted] store, very time call I keep getting the run around now they are saying they have not received any payments from me since 12/2015 my bank statement which clearly states that in the month of January they receive over 740.00 plus 30.00 in march 63.00 in December totaling to $833.00 in payments, because theyre not interested in resoloving the matter my interest rate keeps going up by the day on a balance that's not of my own doing.All I want to do is pay off my actualbalance so it doesn't affect my credit score.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

For all disputed charges and any and all interest accrued due to fraudulent use on credit card be removed.dont mind paying for what I owe not for anyone else.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: Was told by [redacted] credit service employees that I could allocate payment to promotion items. Employee refused.

3/**/15 spoke to [redacted] credit services and was told whenever I make payment it could be allocated to my promotion items. Called on 3/**/15 to allocate payment to my 1st promotion [redacted] and [redacted] refused Was told by both that promotion item will not be paid if you have any other balance.ON [redacted] CREDIT SERVICES PHONE LINE IT STATES IN THE LAST TWO MONTHS OF PROMOTION THAT 100%is applied to PROMOTION THE EXACT OPPOSITE OF WHAT [redacted] and [redacted] SAY.Promotional items are not promotional(12 months same as cash)if no payment is never applied to promotions even though payments are made on time and in full VERY DECEPTIVE CREDIT PRACTICESDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want to be able to apply my payments to my promotional items if I so choose as [redacted] CREDIT Services Stated I could. Promotional items are not promotional (12months same as cash) IF no Payment is ever applied to them

Business

Response:

We will respond directly to the customer within the next 7-10 business days. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: I am reporting a frustrating experience I had with Citis Money 2 for Health service. The Companys website states that its service streamlines your healthcare payments with electronic checks leading me to believe the service was electronic. I transferred money to Money 2 on 1/**/15 under the impression the payment would automatically be processed electronically. A month later, I received an outstanding bill from the health care clinic ([redacted]) who informed me they never received the payment. I called Money 2 who said the check was sent on 1/**/15 without offering further assistance. They also stated the check sent manually (not electronically) on my behalf would state my name so [redacted] could easily identify the bill as mine. After another two weeks, I called [redacted] who still had not received the check. Afterwards, I called Money 2 twice more, receiving no assistance. Finally a representative told me that I could put a stop order on the check since it had been outstanding for more than 30 days. On 2/**/15, I directed Money 2 to put a stop order on the check and proceeded to write another check to [redacted] under the assumption I would be reimbursed for the other payment. On 3/**/15, Money 2 sent me an email stating the original check had been cashed. When I told them I put a stop order order, they responded they requested the stop order on 2/**. However, when the department attempted the order, the check had been cashed. They told me to contact the provider as they could no longer assist. Money 2 never informed me of this issue until I called them two weeks later. Also, the check did not state my name as the representative had claimed, giving the clinic no indication of me as the payer. On 3/**/15, my other payment was cashed by [redacted]. Now I have double paid my bill. I faxed the clinic both check stubs, but still have not heard back. Ive spent over 5 hours trying to resolve this issue with no assistance or apology from Money 2. I will not use their service again.Desired Settlement: I would like Money 2 to either refund me for my double payment or assist in requesting a refund from the clinic.

Business

Response:

We responded to the customer on April **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: I am receiving disability and on a fixed income. I have never been late on my home depot payment. Months ago home depot charged a late payment,which I refused to pay. Every month after they continue to charge another late charge. My minimum lpayment due has gone from $40 a month to $356. My main complaint is that they call 3 to 5 times a day, every day including Sundays and holidays. I have told them I will not pay the late charges because my payment was never late and I am doing the best I can with my income. I feel their constant calling has become harassment.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Home Depot to drop all late charges and to stop the harrassing phone calls.

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: I had a [redacted] and a [redacted] Credit card. I settled my debts 2008-2011. I paid off one them in full with a whole lot of added charges and settled the other. I have satisfactory letters of settlement on both. Last February, I found out that there is a judgement on both at my county court, I called them a million times after talking to several representatives, I was able to get a supervisor who resolved the issue in August - 5 months. I just checked my credit report and the issue is still unresolved. I don't even know who to talk to. I want this off my recordsDesired Settlement: I want them to remove it off the court and my credit records.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly?

Review: Recently I received a notice decreasing our credit limit as a result of recent late payment activity. These late payments were caused by Citicards and we should not be penalized by Citicards errors.

First, this account has been paid by an automatic banking system for 10 years and I have never had a problem with the Citicards receiving payment on time until the last few months. Our payments are due the [redacted] of each month.

I learned on January **, 2015 that Citicards did not receive the January payment. At that time I called the bank and they assured me the check went out January *, 2015 and the bank had already withdrawn the in anticipation of the check being cashed. After calling Citicards and the bank several times that day, I chose to cancel the check as it appeared the check was missing. I was required to wait one business day for the bank to reimburse the funds into the checking account to pay Citicards. I informed Citicards that I was stopping payment of the check on Saturday, January **, 2015.

I called Citicards to pay the bill Tuesday, January **, 2015 and was informed that the check was deposited and that the account did not have a balance. I explained the check was cancelled and I was reassured that there was not an issue with the account. The customer service representative believed the check was probably deposited before I made a stop payment. On February *, 2015, I received a phone call from Citicards that the check did not clear and I paid the account in full at that time.

I received notice of decrease of credit dated February *, 2015. In speaking with the customer service representative, I was informed that there were three other late payments (paid on the [redacted] of a month for example, recently) and that was the reason for the decline in credit and there wasn’t anything the department could do about it.Desired Settlement: After my experience January, in addition to not having any issues in years prior, and only recently has there been issue with Citicards receiving payment on a timely fashion, I disagree with Citicards decision to decrease the revolving limit. I respectfully request that this be changed. Furthermore, if this has affected our credit negatively, this should also be corrected. Citicards has been responsible for the late payments and a customer should not be penalized in regards to the credit limit and score for Citicards error.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been contacted by Citicards. They have not responded to my complaint and the matter is not resolved.In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] will be communicating with [redacted] via mail. According to [redacted] the checks are being sent on time. This appears to be a problem on Citicards end.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will correspond directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I was Lied to by the sales rep that my account was closed in order get me to open a new account. I asked multiple times if this would be a new account and was told no. 2 weeks later I was informed by my credit bureau that this was a hard inquiry and would be on my credit report for 2 years. When I called [redacted] about this I was told that the card was never closed to begin with. I asked to speak to corporate to make a formal complaint. Corporate called the store with me on the line and asked to speak to the manager. After multiple attempts and being on hold for 30 minutes, the manager came on the line and placed us on hold for 15 minutes and then proceeded to go home while the corporate rep and I were still holding. The level of service is not only completely unacceptable, the lack of accountabily is unbelievable. I am disputing the inquiry on my credit score as it is my understanding g that it is against the law to make an inquiry without permission and without informing the patron.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Credit inquiry removed

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Review: I received a pre-paid debit card that was serviced by the Citi Prepaid Services. Unfortunately, due to a financial hardship and in the midst of moving to a new house, I misplaced my card. When I recently found it, the card does not work any more. Citi refuses access to the funds or send me a new card because they say the card has expired. I do not think that is right or fair. I would be ok if they charge a monthly inactivity fee but at least return the remaining funds to a hard working individual consumer who earned the funds and lives from paycheck to paycheck. Thank you.Desired Settlement: Please send me a prepaid card or check with remaining funds. Thank you.

Business

Response:

May [redacted] 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on May **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted]’s complaint, it was confirmed that this prepaid card was issued in July 2012 with an expiration date of July **, 2013. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials (i.e., “valid thru 07/**”); disclosed in the terms and conditions that accompanied the card. We called the number provided on May **, May ** and May ** but were unable to get in touch with the cardholder or leave a voicemail. [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns. We regret [redacted]’s dissatisfaction with this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I opened a [redacted] account in 2012 with my son [redacted] to establish credit for him. I was the primary cardholder. [redacted] bought a large tv and fell behind on a couple of the payments. I eventually was sent two new cards in the fall of 2014, I cut [redacted]'s up. I was recovering from a foreclosure in 2009 and didn't want to damage my credit any further. I paid off [redacted]'s most recent balance in January 2014. He was married and going to [redacted] on base with his spouse. He wanted to know why he didn't get a new card from [redacted] because they were just starting out and needed some things. I told him I cut it up and if he wanted to go on his own we would have to call them TOGETHER with our information. So January 2014 the same day I made the last payment I called [redacted] and spoke to a male representative and told him I wished to close out my account as I did not wish to be on with my son anymore, because he was married and old enough to be on his own. The gentleman said I had to have a zero balance and I politely told him I had just paid it off. After telling him I wanted the account closed he took information from my son and his address in **. In May I got a phone call from [redacted] telling me someone was using my card in ** and that the payments were behind. This was to start the nightmare that has been going on since May 2014. I explained to them I had account closed out. They said whomever I spoke to didn't close it out and unfortunately there wasn't anything they could do. I have spoken to numerous representatives and most recently was told by a female that she could indeed see in January 2014 that I requested account be closed down. Citibank has sold out to [redacted] In an effort not to harm my credit anymore I paid account off and my son is paying me. I want [redacted] to remove their mistake off my credit report as an unpaid debt with derogatory remarks. They need to take responsibility for their mistake.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Correction to a credit report

I want this removed from my credit report. They say they cant remove one person from account but, they did in May when I found out my son had spent in **. They also have in their system I requested account be closed in January 2014 so why didn't they do it then.

Business

Response:

Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.

Review: **Reported write off without notification- phone # on file is not mine! $2 late fee into $176. Was told the amt didn't warrant letter of notification.

I opened a charge based on salesman suggestion. Paid approx. $40 charge in full. They assessed a $2 late fee. Did not open statements assuming they were marketing as bill had been paid. When I did open one charge was now $176. Called asking why no notification. They said they attempted calls but phone # wasn't mine and said mis-keying by clerk not their responsibility. I NEVER RECEIVED one phone call to which I was told that wasn't their problem. Never sent written correspondence informing of collection because the amt was not large enough. Said they also would not accept payment at this point. They will claim they did everything correct, however their records showed they called and I have no clue who they were calling! I have had this number ONLY for over 10 years.Desired Settlement: I would like an opportunity to minimize the damage this has and will cause my credit rating for years to come. This was a $2 charge I would have paid immediately, and upon seeing fees of $174 tagged on and would have called to make restitution or negotiate a pay-off. [redacted], the credit supervisor I spoke with would repeatedly tell me none of this was their responsibility including calling an incorrect phone number.

I was told my time to do anything has passed and where I acknowledge I made th

Business

Response:

We are sending our response directly to the customer on July *, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received their response so I am unable to accept or reject. I have already written [redacted] and received a standard form letter that did not address my inquiries . I am rejecting based on previous response from them but prior to learning the contact they said they made was to an invalid number that I did not give .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our response to [redacted] was sent to our mailroom today. It is in route to her via U.S. Mail and should be received within the next 7-10 days. Upon receipt of our response, [redacted] can determine if her issue is resolved and share the information with the Revdex.com if she deems appropriate.

Review: RATE OF INTEREST HAS REACHED A PEAK. LAW SAYS ZERO INTEREST & A TOTAL MARK^ OF 3%. SEARS IS ASKING FOR $90 DOLLARS IN INTERESTS AND A $35 DOLLAR LATE FEE ON TOP OF TAXES. 25.24% INTEREST DAILY AND CHANGEABLE FOR INCREASE.Desired Settlement: DesiredSettlementID: Refund

OVERCHARGING MEANS FREE ACCORDING TO AMERICAN LAW

Business

Response:

[redacted]Hello and good day, We responded to the customer on (date). If the customer would like to share this information they can provide a copy of our response to the Revdex.comThank you [redacted]

Review: I am a Citibank account holder - I have two accounts with Citibank that went delinquent. 1. My checking plus account for $500.00 and my Citibank Advantage credit card. My checking plus account was paid off in November 2015 via mail to Citibank in Urbandale, IO for $500.00. It is still showing on my credit reports as a charge off and unpaid. I have the money order and the statement from Citibank showing that the money order was paid in full. I showed this information to the collection agency and they

My Citibank Advantage credit card was settled with the Viking Client Services in December 2015. The amount was settled for $4282.87; however, it's still showing on my credit report as non-paid, delinquent and a charge off.Desired Settlement: I have contacted all involved and keep getting the run around and pointed to different offices and/or agencies.

Currently these are showing that both are in COLLECTIONS and CHARGED OFF. I would like for both of these items to be updated on my credit report to show that both accounts have 0 balance and are not charged off.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Had blood tests performed at medical lab and charged to Citibank credit card; results reviewed by my doctor were impossibly incorrect; doctor said obviously the lab instruments were not calibrated properly or faulty and I was re0tested to reconfirm; doctor instructed me to write lab and inform them which I did; agent from lab said refund would be issued; never was after several letters and calls; disputed charges with Citibank credit card company and provided documents to support claim including test results; after two months, Citibank never contacted lab and after crediting my account, reversed credit; two weeks ago demanded a "letter from an independant lab stating the results were incorrect."; informed Citibank only my doctor could state that because he has copies of my blood test results for the past several years; Citbank refused to accept the letter from my doctor even after explaining to their corporate office their request is illogical and impossible provide; offered a solution which were the the letter from my doctor and past blood tests results; NJ Dept of Health has opened an invesitagation into the lab and I enclosed that letter as well; now Citibank wants me to pay $183.50; I have filed a complain with the Consumer Federal Protection Bureau as well. Corporate office in South Dakota, billing and Customer Services department have been totally uncooperative and unprofessional; my next step if not resolved is to file suit in NJ Small Claims Court; this matter began in January, 2014Desired Settlement: Remove the $183.50 from my statemet and issue a letter stating this credit from Accu-Medical Reference Lab is permanent and will not be changed again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,