Citi

Review: Citi Bank locked my online account twice in a 3 day period, with no explanation beyond "there was something wrong with the added security layers after you put in your username and password". They told me to re-register my account both times. The first time, I was allowed access, but to only one of the two cards I had, and not to my rewards account. I called back and was able to add my second card, but was told my rewards account would be available "within 24 hours". 48 hours later, I was unable to log into my account at all. They again told me to re-register, but the system wouldn't allow me to. No one was able to give me any explanation why this happened.Desired Settlement: Access to both my credit card accounts and my rewards accounts. At least 28,000 rewards points (what I have in my account) to compensate me for the plane ticket to a family funeral I have had to pay out of pocket instead of with those rewards and additional compensation (10-20K rewards points) for the frustration I've had to deal with on the phone with the company.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I called 12.*.2014 to ask a question, called back the following evening and I was informed my account was sent to a debt recovery unit, and no agent could answer the question as to why! I make my payments on time, I don't go over my limit, I do not know what is going on or why this is being done. I have been bounced from one agent to another and no one can give me any answersDesired Settlement: Someone to explain to me exactly what is going on with my account and why it was sent to a debt recovery unit without my consent or knowledge.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been I have not received any response from them. No email, phone call or letter

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Sent 2 checks: check #[redacted] dated 6/**/2014 Vantage west credit union.$70.00

check # [redacted] Chase Bank.$70.00 they gave me credit for only one.

been trying for 6 months to get credit for one of the checks. The checks cleared Citi bank 6/**/2014

and stamped by Citibank. I have called them and spoke to customer service and [redacted]. I have sent them 3 faxes of the checks they requested, and every month I have called them. they have given me nothing but excuses. I want them to give me credit of $70.00 for the payment for June. Citi bank cannot keep my money. The payment for June was $140.00Desired Settlement: give me credit for the payment Of $70.00 the payment was $140.00 they gave me credit for only $70.00

Business

Response:

We have corresponded directly with our customer as of December **, 2014. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: On or about September **, 2014, I went into [redacted] Branch requested to pay off my balance on my [redacted] credit card, the employee helped me with connection to a phone call for me to talk to its credit card service who is Citi Bank to identify my personal information, I requested to pay all balance that I owed on my card account, the service representative of Citi bank card quoted me a figure and respresented that that was the balance amount to pay all balane in full, I had also asked the same representative that I need to pay in full all balance owed on this card and repeated the amount with her and asked her any late fee or other charges, she said there is no showing any late fee and that was the dolloar amount for me to pay off at the [redacted] Branch, so the [redacted] Employee took over my phone and talked to the Citi Card service represntative and got my account number and dollar amount for pay off all balance in full as requested by me, I wrote a check to the [redacted] cashier with my understanding of all balane ha been paid in full. I got a call from Citi bank today that I owed my [redacted] Card account in the amount of $105.00 and changes which including $15.00 unpaid balance of merchandize plus 3 late fees that totalling $105.00 and changes, I was shocked and told the Citi Bank lady that I did not owed any unpaid balance as I went in the [redacted] branch and requested to pay off all balances owed which was $38.00 and changes which figures was given by the Citi Cards lady on the phone and subsequently she quoted the same amount to the [redacted] Employee.

Today, what Citi cards people called me for my owing of $15.00 balance plus 3 late payments and interest became total balance of $105.00, I told the Citi cards lady on the phone that the transaction was requested by me to pay all balance in full through [redacted] employee, and Citi cards lady had failed to provide the correct payoff balance and even told me there is no late fee and I just owed $38.00 which I wrote a check and paid at [redacted] Branch. I think the Citi cards lady did not disclose to me even I asked that there was a late fee or by telling me that the payoff amount was not the minimum due that I meant to payoff all balance. Just think that It does not make sense for me to leave $15.00 balance for incurring late fees and interest which now became $105.00 which is almost 70% penalty on the $15.00 principal balance. I'd explained to the Citi cards lady/[redacted] today and she said the most is she would waive one late fee of $35.00 plus $2.00 interest, and I have to pay today the $15.00 merchandise balance plus late fee of $51.00 totalling $66.00 and change, and there is going to be another big late fee incurring by Jan. [redacted], two week later. [redacted] of Citi Cards also told me today that on Sept. **, 2014 that I called from [redacted] and asked to payoff all balances, there was one late fee should have indicated and incurred as my due date was Sept. [redacted], which is one day ago before my payment. Even I asked the payoff balance and asked were there any late fees, the lady did not provide me with the correct amount for payoff all balance nor telling me one late fee was showing on Sept. [redacted].

This is not a fair and good services and failure to disclose to me accurate information on my account.

I think Citi Cards had failed to provide me with correct payoff amount and failed to disclose to me there were a late fee and now forcing me to pay $105.00 on an overlook balance of $15.00, and [redacted] of Citi Cards threated me today if I donot pay the $66.00, there will be another big late fee adding on by Jan. [redacted], 2015, I am very upset that Citi Bank is trying to whipp off people and threatening customer to close the account and discontinued business relationship that I had with Citi Cards for many accounts over the past 30 years (they could check that I had never owed any balance on my other Citi Cards credit card) Forgot to provide you with the credit card account no. Which is [redacted]/last 4 digit Citibank said my purchase transaction was 53.00 minus 10.00 gift card or coupon, balance was 43.00,, yet when I went in [redacted] and asked for payoff all balance on Sept. [redacted], 2014, they told me to pay 38.00 and change, which was an incorrect amount quoted for me to pay, how could I leaving $5.00 not paying to incur all late fees and interest, it does not adds up either that I owed $ 15.00 plus $90.00 of late fees and interest, it does not make sense, 43.00 minus 38.00 payment made outstanding balance of $5.00, but they said $15.00 balance , that means they even took away my $10.00 gift card as they admitted that was deducted from the original 53.00 purchase transaction, City bank's messed up all those balance and failed to disclose to me on Sept. [redacted] payoff balance day is like a fraudulent action to me and hurting my credit.I am an elderly and not in good health, I am very upset for Citib as no hurting my credit history, all of my credit cards balance are zero and paid in full every month for the past 30 years, City bank has my other accounts should be referenced and proof of my credit.Desired Settlement: To delete all 3 late fees and interest for Citi Cards representatives overlooked and misled amount for customer when requested to have account payoff through [redacted] /Cashier.

I was out of town until today I foond this Citi Cards unreasonable late fees and charges of 400% on a $15.00 misled balance.

And I will pay the $15.00 missed by Citi Cards representative and save my credit history.

Please verify with all of my other Citi Cards accounts were alwasy paid in full every month and with zero unpaid balance and never had to pay any finance charges, Citi Cards should have all of my personal references on all other Citi Cards /Credit Cards accounts, and I do Not want to damge my credit history which was caused by Citi Cards employee's error.

That could also caused a loss of a good customer of Sears

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My complaint is against Citibank Credit Cards, [redacted], tel: ###-###-####

Review: over-drafting my checking account by $450 and not reimbursing fees ($136).

Statement:

On November **, 2014 Citibank overdrafted my [redacted] checking account by $450. I called them as soon as I found out (Nov **?) since my account received 3 fees from [redacted] for the error (a returned item fee plus 2 insufficient funds fees) totaling $102. I mentioned more fees would accrue to my checking account until they reimbursed me for the $450 plus fees. I was told it would take 7-10 days to process, and I needed to fax details of the fees which I faxed on November ** at 1 pm.

Almost immediately Citi refunded the $450 directly into my account, on November **.

Weeks went by and I called a couple of times inquiring about my fees refund. My records show a call on Saturday Dec **, 2014 around 11:10 am EST. After several internal transfers, I spoke with [redacted], an [redacted]. She had notes of my previous conversations and noted I had called on Nov ** to complain of not receiving the fees refund. She said the check from Citi for $102 was sent but was returned by post office. She said Citi re-sent another check on Dec **. She seemed to not be clear on my mailing address. I clarified my address and noted I have received mailings from Citi to it in the past as far back as July 2014, so it was not an acceptable excuse. She said the $102 was approved, restating the obvious, in my mind, since the check was sent.

I also told her about an additional insufficient funds fee charged to my [redacted] account on Dec *, since I can't keep covering my bills without the Citi refund. She said I would need to fax in those details, which I did on Jan *, 2015 around 5:56 pm EST, Fax sent from [redacted] bank, no less.

Friday Jan **, 2015 I received a letter in the mail from Citi stating they do not understand my most recent fax regarding the fees (see attached). I also have not received any refund yet either. How can Citibank claim to not be able to send me money when (1) they obviously can simply deposit it direct into my [redacted] acct as they did with $450.

(2) they clearly have my mail address and I get those mails, the ones without a check of course.

Note: all three faxes to Citi have confirmations of receipt.Desired Settlement: Actions requested:

Refund all my $136 of fees ASAP, direct deposit.

Please confirm this complaint is being processed.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have made several attempts but Home Depot Credit services failed to issue a check for the credit balance of $953.49

A/C#:[redacted] I have made several attempts but Home Depot Credit services failed to issue a check for the credit balance of $953.49Desired Settlement: Issue a check for the credit balance of $953.49 with overnight mail

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The company has failed to completely refund me money that they owe]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have responded to the customer today and they will receive our response within the next 7-10 days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com..

Review: CITI was deducting money out of my checking account for about 5 years to pay down credit card debt. THEY STOPPED. NOW THEY WANT LATE FEES!!!

CITI was deducting money every month over the past 5 years or so to pay off credit card debt. This worked fined until the last payment. They didn't collect, I thought it was a mistake. Didn't collect again, next month. Get a call. Called back ###-###-#### and they were clueless. I would always get a bill stating I had paid that month. Than, AFTER NOT DEDUCTING THE MONEY FROM ACCOUNT, THEY WANT ME TO PAY 2 $29 LATE FEES & INTEREST at 29.99% (Citibankd can get money from the Fed Reserve overnight for .001% AND THEY HAVE THE NERVE TO CHARGE 29.99% on money that is owed due to their incompetence. I called ###-###-#### and the woman didn't get it!!! She had the nerve to say "You just don't understand". Than, I waited for thinking she was getting a supervisor--and I was left there. I guess she hung up on me. UNBELIEVABLE!!! THE SCAMMING AND THE RUDENESS. I told her. The agreement was that Citi would deduct each month for what I owed. Now they don't follow their end of the deal and want me to pay penalties of $60 on a balance of about $75!!!!! All because they can't get it right.

I AM ALSO GOING TO CONTACT THE NY AGENCIES THAT REGULATE BANKING ACTIVITY AND SUE IN SMALL CLAIMS COURT!!!THIS IS AN INJUSTICE!!!!!!!!!!!Desired Settlement: Written apology. They promise not to try to screw other customers who may not take it like me. And I am suing them for all this aggravation. WHO HAS THE TIME FOR ALL THIS NONSENSE. I HAVE A LIFE AND WORK VERY LONG HOURS AT WORK!!!

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: [redacted] Credit is billing me for a refrigerator I ordered on December *, 2014 but have not received as of 1/*/15. Stop billing until delivery.

[redacted] advertised deep discounts on appliances through December *, 2014. I ended up buying a refrigerator sight unseen as they didn't have a floor model. I placed the order in the store on December * but they said they couldn't deliver it until January [redacted], 2015. We set up a [redacted] credit card account to take advantage of some terms being offered to charge the refrigerator to.

I have yet to receive the refrigerator but they charged the account on December *, 2014 and I have a bill requiring payment due by January **, 2015. To meet the due date, I would have to mail the payment on or before the delivery date. If I don't pay it in full, interest will be charged at the rate of 17.99%. I don't mind paying it once I've had the refrigerator and been billed with a minimum grace period to evaluate the refrigerator, once installed.Desired Settlement: I think they should credit the charge and post it back as of the date it is actually delivered. Assuming the refrigerator is as advertised and works well, I would be happy to pay the balance in full on the billing cycle that ends after it is delivered.

Business

Response:

“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly?”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citibank offered to credit the interest assuming I pay the remaining balance by the next payment. The reality is the refrigerator was damaged in transit. At first I rejected it out-right and after some discussion, agreed to a $200 adjustment to the price if I accepted it and there were no other problems. So far there have been none. I also asked them to discontinue and credit me for the $200 Maintenance/Service plan which on the latest receipt appears tpo be priced @ $190. I recently received an e-mail with a credit for what appears to be $259.80. I'm thinking after tax, the total credit should be $433, $200 +$200 + tax (8.125% * $400). I would be agreeable to paying the original balance minus the total credit due of $432.50 and the $25 I've already paid in the next billing cycle, assuming I can get a correct statement to that effect.While I think there is agreement in principle, I have not seen the above $432.50 in credits reflected in any written documentation I've received from [redacted] or the bank/credit card processor. The letter they sent me says I need to pay $2,091.38 by February **,2015 which does not reflect the above credits for damage to the refrigerator nor the discontinuance of the service plan.I think this experience shows why it was inappropriate for them to bill me and ask me to pay them before the refrigerator was received as it was not delivered in the condition advertised. The letter I received from [redacted] at Citibank has no phone number on it to discuss this with them. Furthermore, there is a typographical error in the letter in that it shows the refrigerator was delivered on Tuesday, January **, 2015 when it was actually delivered on Tuesday, January **, 2015.Thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The letter dated February **, 2015 was mailed/postmarked on February **, 2015 which is why I was unable to respond to the previous update.

I would note that the Revdex.com only allows about six days to respond which I didn't want to risk losing on the last response since I had received nothing from Citibank and they appear to be unwilling to provide a meaningful response to the Revdex.com other than they sent or are going to send me a letter.I have attached the latest letter which I received the latter part of last week from [redacted] of Citibank, Office of the [redacted] Please note that the balance due is incorrect as [redacted]t failed to subtract the credit [redacted] posted on Feb **, 2015 in the amount of $162.37 which was promised by [redacted], the [redacted] on January **, 2015. I don't understand why they think I should pay $1,831.58 when after the credit the balance due is $1,669.21. I paid the $1,669.21 on February ** via ACH from my credit union. When I called the credit card 800 number their computer indicated I had a balance of zero. I reject [redacted]t's offer to waive the finance charges if I pay $1,831.58 by February **, 2015. After the credit of $162.37 referenced in their letter, I only owe $1,669.21 which has been paid in full. I reject their response as the balance due is WRONG.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

An additional response was sent directly to the customer on February **, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: Last January *, 2015, I went to a Citibank branch located at [redacted] to pay a 200 dollar cash as payment for my Simplicity Credit Card issued by Citibank. The Teller received it and gave me a receipt but it took several minutes because their system was down at that time. I received the billing for February 2015 and it was okay. It was indicated: 1/**/15 "payment received, Thank you"... But in the next billing for March 2015, payment was indicated:1/** and 1/**/15 "reverse payment posted in error". They said that payment never made it to them (Citicards). So, I believed that the $200 is in the Citibank. It's been a month now since I complained about this and their investigation of this matter is very slow or they seemed not interested in looking to it. Please help me look into this because I don't want to lose my hard earned money disappear just like that.Desired Settlement: DesiredSettlementID: Refund

Return the amount of 200 dollars to my account or pay it to my credit card.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have contacted this company via the credit reporting agency asking for the last three years for a debt validation regarding this fraud account but to no avail. I have not received the contract with my signature that would contractually bind me to pay this debt. I have stated time and time again that this fraudulent debt isn't mine. However, this company chooses to report the fraud account monthly which is further ruining my credit worthiness and my ability to get any credit. I know my rights have been violated and I know what steps I may have to take to get this company to remove this fraud account. I have tried to work with this company by telling them the account isn't mine, but they continue to try an bully me into paying an account that isn't mine. I am very seriously considering obtaining an attorney to sue this company for reporting false information on my report under the FCRA and the Federal Rules of Civil Procedure I am entitled to do. I will attempt one last time to work with you in removing this false debt. I again ask that this debt be removed and that you cease and desist in reporting this fraud debt. Please know that all correspondence is being kept for future litigation. Govern yourselves accordingly.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

delete fraud account

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved I reject the response because this company has failed to adhere to the FCRA and in doing so has violated my consumer rights. I asked for a copy of the contract binding me legally to this debt to which they failed to provide. Why? I suspect they cannot do so because the account is not mine. This is what I have told them for the last three years and they have continued monthly to update the account as if I just opened this account. Their actions are negligent and nothing more than an attempt to strong arm me into paying a debt that they know isn't mine. I have kept all correspondence and this is my last attempt to reach a resolution with this company before retaining an attorney .?In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Citi Credit card has cancelled my credit card of a balance 27500.00 that I had for about 10 years.

they closed it over a technicality that I opened too many authorized users, which is funny since they LET me open these cards THEY NEVER WARNED THAT THIS IS GOING TO CAUSE MY ACCOUNT TO BE SHUT DOWN.

they told me the reason is the [redacted] Patriot act and 9/11 as a reason (which doesnt work with me)

I wouldn't have opened the users if they was an issue, but they totally ignored that reason and have no answer as to why I wasn't warned.

they wont refund the annual fee even prorated and wont discuss this any further.Desired Settlement: I would like my account to be reinstated, I am willing to take away all the authorized users and not add any in the future

the office that issued the shut down is Credit Managment Dep. ###-###-####.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Citi Bank responded with a letter that deflected my complaint and refused to answer my complaint head on its nice to see that they like to treat a interest paying customer for ten year like a cash cw to used and spit when ever they want without prior notice to me I upset and I may post this letter to Reddit just to see the reaction of the people

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

This letter is a total deflection from my complaint doesnt answer anything. I dont think its right for Citi to treat their customers like this without a decent reason bottom line if adding authorized users is a problem either they shouldnt have that option on their own website or we should be warned dont do it but without warning or notice for a simple reason like that is not acceptable for melike I said before I will post this letter on Reddit.com to see peoples reaction

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have been with Citicards since 2011 and have never missed on a payment to their credit card. In the last two days I made a payment of $1500 into my credit card in order to be able to purchase an international airline ticket to go see my father who is in his death bed. However, as soon as the payment of $1500 cleared, their computer system took the money and reduced my credit limit with "NO PRIOR WARNING" and I am left with one $102 credit. I called their billing and account services and was told that they will NOT reverse their credit decrease nor will they refund me the $1500 to be able to go see my sick father. I am very disappointed and hurt that CITI will allow a computer system to play and change people lives in a blink of an eye without any care of the situation of that individual. The basically took my money that I was saving for the last couple of month to be able to travel and see my dad before he past away. Who does that.......I am totally devestatedDesired Settlement: I would like CITI to either refund me the $1500 so I can be able to purchase the airline ticket or reverse their credit limit decrease in order that I can have an available credit of $1500 to be able to purchase my ticket.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I received a prepaid VISA Debit Card through Citi for donating [redacted] at my local donation center. They specified that I could withdraw my money once a week free of charge and that all other transactions after that would come with a fee. I withdrew my money at the ATM they told me would be free, a Citi ATM, but could only pull $40 of the $50 on the card. I was paid again the following week another $50 which would make my account balance $60. I went to withdraw my cash a week later and it said insufficient funds. I checked my balance and a $1.50 fee was applied for using the ATM. I check my paper work I received and nothing was said about a $1.50 fee and also contradicts the centers instructions on how to withdraw my money. I called Citi and to report a fraudulent charge to which they said sorry but it is not fraud. I explained fraud to them and outlined my situation to which said "It is not fraud" I replied "That's convenient for you" they replied "Thanks for calling Citi, goodbye".

They are stealing from people a little at a time without any hesitation even though they people that pay say cash withdrawal is free and should be.Desired Settlement: Give me back my $1.50 and don't charge a fee to use a Debit card, not a credit card, to get cash from an ATM that is not logical and deceitful.

Business

Response:

May *, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on April **, 2015 from [redacted] regarding transaction fees that were applied to his Citi Prepaid Services card which was issued on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. Upon review, Citi Prepaid Services determined that the issue encountered by [redacted]’s ATM transaction on April **, 2015 was the result the cardholder requesting a $50.00 withdrawal during the ATM transaction but an ATM transaction fee of $1.50 would have brought the available cash balance amount to less than $50.00. This prepaid card that you inquired about has associated ATM fees according to the terms and conditions of this card. While the cardholder was informed that there are fee free ways to access their funds per each donation, they are also informed that an ATM transaction is not one of these methods. Accordingly, An ATM withdrawal fee of $1.50 was charged on April **, 2015 and on April **, 2015. It has been determined that no unauthorized transactions have taken place on [redacted]’s account, as his transaction do not show any activity other than the ATM transactions referenced. [redacted] has the opportunity to review the terms and conditions/fee table reminder found on the cardholder website access. We called the number provided on April **, May * and May * and left voicemail messages. [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns. We regret [redacted]’s dissatisfaction with this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted], CS OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####[redacted]

Review: I have a credit card through [redacted] and have not been receiving my statements until payment is past due. Have been 1 day late on 2 payments now.

I have an excellent credit history but recently opened up an account through [redacted]. I have not been receiving my statements until late and have been late by 1 day on 2 payments.Desired Settlement: Late payment history

waived.

Business

Response:

We responded to the customer on May **, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: I am writing to you concerning the terrible experience with my Citi Personal [redacted] ending [redacted].I got this new credit card in the middle of Jan. 2015. When I opened this credit card account, I was using an offer I got form Citi website with an opening bonus (spending $3000 in the 1st three months for 50,000 ** miles). After my statement (Apr.), I have already met the $3,000 spending requirement. However, I did not get the bonus miles in my [redacted] account [redacted]. I called the card member service a few times. Each time I got a different answer such as miles taking some time to post, ** website have some problems with posting miles and etc. I also been transfer to [redacted] (the airline side) phone number for the details. But ** can not give me any answers either.I waited for another month. However, till now after the new statement (May) I still did not get the bonus miles in my [redacted] account. I called the card member service again yesterday. They are just repeating the same words and told me they don't know why and I should call other number.

Product_Or_Service: Citi [redacted] credit card

Account_Number: ending [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

give me the opening bonus 50,000 [redacted] miles as advertised

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the business has not contacted me yet. Please ask them directly contact me by email: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I [redacted] am a plasma donor at [redacted] in [redacted].

On 6/**/2015 I got paid, $40 for my plasma donation. I went to [redacted] as I always do after donation to get cash back off of my [redacted] citibank prepaid card.

I bought a 1.29 pack of gum that transaction went through. I then tried to get cash back for $40.00 my request was declined. I tried to get cash back to get cash back for $39 that too was declined. So I called citibank and the corporate department told me that I needed to inform the [redacted] manager that she needs to fax over some information. Which includes, my name, account#, exp date of my card, amount date of transaction, authorsation code, [redacted] letter head statement from manager saying that [redacted] will not settle on transaction and manager signature.

As Of 06/**/2015 The manager of [redacted] called me and told me that she faxed all the information. I then made a conference call to cotibank. The citibank corperate office told me and the [redacted] manager that the authorasation code was invalid which is a lie because I have the [redacted] report with me.Desired Settlement: I want citibank to release my $39 to my card ASAP (Not In 8 Days)

Citibank reps has treated me with nothing but lies and disrespect. No wonder why citibank prepaid is not Revdex.com acredited, because cotinank prepaid lies to us customers, steals and holds money from us [redacted] plasma donors because citinank feels that they can get away with treating us plasma donors like the ground they spit on.

Business

Response:

June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes the inability to receive $40.00 and $39.00 cash back after making a purchase for the amount of $1.29 due to a temporary hold being placed on her funds. She also references the difficulty in having this temporary hold released. After reviewing [redacted]’s account history, it was determined that cardholder’s account balance on June **, 2015 was $39.22. [redacted] completed a transaction in the amount of $1.29 bringing the account balance down to $37.93. Subsequently, she attempted to complete a transaction in the amount of $39.00. This transaction did not settle and was placed in a temporary hold due to the merchant, for an unknown reason, not completing the transaction. We requested a letter from the merchant to release this pending transaction/held funds but the merchant did not complete the early release form correctly. The temporary hold on these funds was released on June [redacted] and the cardholder has proceeded to conduct subsequent transactions. [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns surrounding this inquiry. We regret that [redacted]’s dissatisfaction with this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted], [redacted]Citi® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####[redacted]

Review: I went to [redacted] in [redacted] and [redacted] the sales person sold me roofing material. I ask the [redacted] at the customer service desk if I can pick this up later since had no truck in which to put the material. I was told that I could return and even received a call later from the [redacted] as to when I would pick up my product. [redacted] billed me promptly. I paid on my product and when I was able to get a truck/help to pick up my product the [redacted], [redacted] did not have the product available. I was told that I could pick up my product at the [redacted] at the [redacted] ave location in Omaha NE. I got to that [redacted] and then was told I had to pay for the product even thought the [redacted] called and told me it was ok to pick the product up. I allowed the [redacted] to put the item on my account and took the product. I paid in full for the product I received and returned to the [redacted] in [redacted], Iowa and spoke with the [redacted] of the problem and was told that they corrected the error since I partially paid on product and did not receive what I was paying for from the [redacted]. I did not receive two products of roofing material. I wrote a letter explaining the problem and all [redacted] did was send it to collections from [redacted] I want all collection calls and letters to stop. I paid [redacted] for their product and tried to work with them on the issue and all that was done it to send it to collections.

Product_Or_Service: Roofing Material

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want [redacted] to end any and all Collection calls and letters. They are using [redacted] at [redacted]. I want [redacted] to accept the payment amount they received from me and train the people they hire to understand how to problem solve instead of creating the problems. I want the business dealing between [redacted] and myself to be final.

Business

Response:

We responded to the customer on June **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I was charged for attempts to use my card that were not mine. I followed the required protocols of contacting the merchant and then the bank.

I was charged for attempts to use my card that were not mine. I followed the required protocols of contacting the merchant and then the bank. I was told that I could not dispute any fees for attempts to use my card even though I did not make the attempts. The merchant claims that they did not make the attempts and yet I am still being charged for them. I contacted the bank which my card is attached and they refused to even work with me on this issue. I spoke to the supervisor of the rep and she stated that she can not remove any of the charged fees. I was left on the hold by both reps for over 5 minutes each.

I know that a bank can dispute charged and I asked multiple times to dispute this and was told I cant dispute these. The attempts were made on the ** may 2015 a total of 11 times and I only authorized 2 attempts. Each fee was charged at 0.50 cents each. The bank also placed a hold of more than my transaction amount prior to my attempts to pay my bill. that amount was $8.79 and the $8.55 charge I was trying to pay my bill for was then declined because of their hold that should never have been charged as well. I was able to pay my today ** may 2015 because I was paid on my card.Desired Settlement: I would like my hold amount returned to my account and 9 of the 11 fees assessed to my account.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I'm sending this complaint to Citi Prepaid Card department (###-###-####). I have this $20 rebate card from [redacted] from 2013 after a 6-month battle with their false promises and lies (had to resubmit twice). Then we went through a series of life-changing events in the past two years, became a mother for the first time, moved into a new house, changed job. It was really a chaotic and busy year, and this card got buried with my stockpile of replacement credit cards that I did not get to activate. I found out the other day after finally having some time to clean up and noticed that it expired 03/2014. I thought it should be fairly easy to get the money since [redacted] paid the money already to Citi for this rebate card. Plus, I've been a Citi card holder (credit card) since 2005 and have had nothing but great experience with Citi. However, my view was totally changed after multiple rounds of interaction with Citi prepaid (both phone and email), there wasn't a single taste of compassion or willingness to help, knowing my situation. This was a total failure of customer service if you ask me, now I think Citi is no better than those deceptive firms, who just steal people's hard-earn money for no good reason. I'm starting to question my decision to let Citi handle three of my credit cards and over 30k line of credit. I hope reps from Citi can see what damage the Prepaid department has caused in terms of their lousy attitude. The card number is [redacted] six five four 2, exp 02/**, security code: [redacted].Desired Settlement: $20 check

Business

Response:

August **, 2015 BetterBusiness BureauCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received thecomplaint submitted on August **, 2015 from [redacted] regarding a prepaidcard issued by Citi Prepaid Services on behalf of [redacted] As a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. Afterresearching [redacted]’s complaint, it was confirmed that this prepaid card wasissued in September 2013 with an expiration date of March **, 2014. In accordance with applicable law andregulations, this expiration date was embossed on the front of the promotionalcard. It also was displayed on the cardholder materials (i.e., “valid thru 03/14”),and the terms and conditions that accompanied the card disclosed that the cardexpires on the date embossed on the card. Inthe letter [redacted] indicates that she was becoming a first time mother duringthe period that the card was valid. Basedon this fact, it was determined that, as a client accommodation, the fundswould be credited back to the account and a new card would be issued to [redacted]for the full amount of $20.00. The newcard was issued to the address of record on August [redacted]. [redacted] may contact a dedicated service agentat ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday throughFriday to discuss additional questions or concerns. Weregret [redacted]’s dissatisfaction with this situation. If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below. Sincerely, [redacted]Customer Service Manager, CSOperations[redacted]

Review: Citibank took over [redacted] card accounts.

I was never notified of the ending of my promotional purchase, that is because I paid it off. I paid more a month. Citi bank took the overages and paid the new purchases. I did not want the extra money going to new purchases. I wanted them going to the past purchases. Now, they can't tell me what I've charged. Wants me to pay $800 a month, and they charged me $65 over in charges in July of this year and $410 in August. That's $475 in finance charges they tell me they can't allot to where my money in the past has gone. That is called stealing money if they can't vouch to where the monies are allotted or prove to where the monies are placed.Desired Settlement: I want them to credit my account of $475 in past finance charges. Plus another $50 for the emotional stress of being placed on hold in increments of 30 minutes at a time and spending 5 hours on the phone being transferred. I believe that is more than fair.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.