Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here] I have not talked to the company and I prefer that the Revdex.com continue to handle my complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  A letter was previously mailed to the customer directly on December **, 2014 addressing her concerns.**...

[redacted]Executive Response Unit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NO RESPONSE WAS RECEIVED FROM THE BUSINESS!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my...

complaint has NOT been resolved because:

There has been no offer of resolution from Citi, only that they did what was within their credit agreement to do.  That is their opinion, but does not satisfy my complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi did send a document to my residence offering a further investigation with no estimated conclusion date, along with a interim credit of $77.44 for 3 months of accrued charges (3 monthly payments and corresponding interest associated with those months).  It was also stated that Citi had taken over the ownership of the line of credit on September [redacted], 2013 (roughly 19 months ago to date).  As Citi states at the bottom of the document, they regret any inconvenience caused and appreciate my patience, therefore, I would greatly appreciate a full refund of, at the very least, the 19 months of charges for "Debt Protection" due back to an unsubscribed product along with the interest this has incurred.  I have also placed a formalized complaint the secondary company involved in this complaint history ([redacted], which provides the "Debt Protection") and have yet to hear anything in regards to a response yet.   Until the completion of the investigation (as stated in the document provided by Citi), there has been no actual resolution to this complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]   Finally the issue    got resolved after GRIEF, PAIN, MISERY and TORTURE for more than 30 days. It is resolved NOW. Thanks Have a Great Day. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: i
Have not been...

able to add my other 2 citi credit cards under one profile. After spending hours and manu frustrating days; the rep offers me 5000 thank you points? This accommodation is beyond dissatisfaction. I want better accommodation. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here] No one has contacted me since the letter that I stated in my complaint. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have responded directly to our customer.  If you would like to discuss the resolution you may contact our customer directly.

Thank you for your communication regarding [redacted]'s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We responded directly to the customer on April **, 2015.[redacted]Executive Response

We have responded to [redacted]'s additional concerns.  If you would like to further discuss this correspondence, may I suggest you contact him/her directly?

We previously responded to the customer on November **, December *, December **, and December **, 2014.  We are no longer responding to [redacted] and ask that he work directly with the merchant.

I do not have the paper responses from Citi Bank.  The responses said that they submitted to the credit agencies once a month. They did not respond when [redacted] inquired about the status of my loan. This is a standard business practice. This caused a delay in me getting my home refinanced. The delay was almost a full point in interest difference. This over a 30 year span (term of the loan) will be nearly $20,000. I dont really care about that because I am going to sell the house over the next few months, but otherwise the neglect of Citi Bank would have caused a serious financial burden. In addition to that, I missed out on purchasing a house I was very interested in. Long story short, they have not addressed the issue of them not responding directly to the credit agency's direct request for my credit information. This is a standard business practice and I have been wronged in their neglect. I just want someone to acknowledge that they have made a mistake and their actions have caused damage in an individual's life. I have received nothing that addressed the issues that I have brought up here. The only response I have received was "We report monthly." and "we consider this issue resolved". Nothing whatsoever that addresses the damage done.

Please find Citi's letter to us advising the Revdex.com that they had responded to you.

Revdex.com:
I have been contacted by the management at Citi [redacted] Credit Card services in reference to complaint ID [redacted] and was offered a solution. As soon as I receive the written terms of offer from the Citi the matter may be considered to have been resolved.
Sincerely,...


[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may we suggest you contact him directly.

Thank you for your communication regarding [redacted]'s My [redacted] and [redacted] Gold MasterCard account(s).  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Tell us why here...We have corresponded directly with our customer verbally and via [redacted] mail.  Please allow 5-7 days for [redacted] to receive and review the response from Citi.