Citi

Citi has received this complaint and we will respond to the customer within 14 days

We responded to the customer in writing via the U.S. Postal Service on July *, 2015.  The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can confirm that they sent me a letter.I am satisfied with their actions.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

 [redacted]
[redacted]
[redacted]
[redacted] They have responded but to date, there is no resolution to the problem of adding my wife to my account as a person that can call and make changes or get any information she needs. I was able to add her as a user to the account by using the online tool. However, she still can not call and get information or ask for help regarding late payments or fees. I was told by their customer service agent that all I had to do was to send a letter asking for this to be done. So I did that. I included my account number and my signature and I mailed it to the address they told me to use. After I did exactly what I was told by one ** agent, then a different agent told me that I need a Power of Attorney in order to do this. Each person will tell you something different. At the time I applied for the card, they approved us because [redacted]'s income is added in. We are married and I want this to be a joint account. I want my wife to have equal rights on the account. To date, none of this has happened. They send me letters now telling me to call their legal department during their business hours. Those hours are the same as my hours when I am at work and I am not going to take time off just to call them. I did exactly what they said to do and now they are making it difficult. Thank you, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are corresponding directly to the customer and the customer should allow 7-10 days to receive our correspondence.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am not sure what the response to the following response to the complaint is. Furthermore, I have since moved from the [redacted] address and my mail is on hold, so I am not sure where a letter was sent addressing the complaint.
 
 
 
 
In order for the **B to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you.  please be advised that I have not received communication from this creditor.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved
 
 I have not heard from anyone in regards to my complaint. I don't know why they stated they have contacted me because they have not. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They sent the same response again. Further proving that they refuse to discuss anything with me,  the customer. Their response encourages me to contact myself. I will never do business with them again. I may have to contact a lawyer about this matter. Continuing to accrue fees while refusing to discuss my account with me or accept payment is preposterous. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi has sent me a letter. But not refunded the $95 annual fee. The letter says I was given the option to pick a card with no annual fee. But that is completely not true. They do point out that I did accept the terms and conditions, which is true. I'm sure it was somewhere in a huge long seperate page with the full terms and conditions. I don't deny that they wrote it somewhere. My complaint is that it should of been upfront in the advertisement. There are a couple important things people want to know when getting a credit card, and if the card has a annual fee it should be clear. They write in big lettering that you get $100 for signing up, but the fact that they charge you $95 to get the card is buried in the terms and conditions. This was very sneaky. I know they aren't going to refund it, but they lost a customer. Hopefully this complaint helps others to be cautious and read the fine print with Citi bank 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

We responded to the customer on May **, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I have made multiple attempts to discuss what happened to my account with multiple Citi reps via calling, web chat and even writing a letter. Each time I am told that my account states to tell me to write a letter. I write a letter and get no response. I have escalated my call to supervisors and they state that they wish they had more information for me but that they have limited information. Citi is sending me in circles and doesnt want to explain why they closed my account or what I can do to resolve the issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Good day, We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

We responded to the customer on 3/**/15.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

The company has provided no evidence showing that the rental car was in my possession at the time of the traffic citation (the car was returned before the citation occurred).  Also I contacted the Washington DC DMV (as instructed by Citi) and they confirmed that the actual fine amount for a speeding ticket 16-20mph over the limit is in fact $150.  The charge to my card was $300.  Indisputable proof that this charge is fraudulent.  The DMV directed me to the site below for this information:[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will wait for the business to respond to me by mail. Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi has been unwilling to reverse the report to credit bureaus of having a payment 30 days past due.  The amount past due over 30 days was 88 cents.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

The company has not made an reasonable effort to determine the facts of the case as indicated in the complaint. No one has contacted the store directly to determine or even attempt to investigate the 3 breakdowns that led to the billing error and lack of payment:1.) At the store level: Customer service rep did not execute the proper return procedures and left a $12 dollar balance that was not due.2.) Online and Phone Customer Service: No attempt has been made to remove an online account that is closed from their system. A closed account from [redacted] appeared and continues to appear online adding confusion to the accounts actually due (All reasonable efforts were made to pay the bill online and via the phone prior to it showing up as a 30 day late.  [redacted] customer service determined that there was a zero balance on the account but they were looking at the old closed account, therfore no payment was able to be paid.  It was the customer who had to investigate that the account online was not reflective of a new open account. 3.) Dispute Resolution level: Despite the Good Faith Payment from the customer,  both Citi and [redacted] continue to "place blame" on the customer for an amount that was never due in the first place. This is the absolute antithesis of customer service particularly for a loyal customer since 2009. Without even attempting to investigate the facts of the case, both companies continue to unjustly enriched themselves, albeit a small amount and take the easy route of just looking at a bill due that was never paid, instead of looking at why and the breakdowns within their processes.  I am deeply dissatisfied with the effort and response. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]