Citi

[redacted]
*
[redacted] [redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint submitted on March **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of...

[redacted] [redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
 
After researching [redacted]’s complaint, it was confirmed that this prepaid card was issued in June 2014 with an expiration date of December **, 2014.  In accordance with applicable law and regulations, this expiration date was embossed on the front of the card; displayed on the cardholder materials (i.e., “valid thru 12/**”); disclosed in the terms and conditions that accompanied the card with an explanation that the funds would no longer be available after the expiration date
 
We spoke with the customer on March **, 2015 when he related that he had been with his son in a hospital for several months and did not think about this card.  As a one-time courtesy, the account balance was reissued, and a new card sent to the address on file in the amount of $10.00.
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have not received any documents from credit card company , she said , your purchase receepit will be mail I have not received yet and we sent you an email I asked send me proof you sent me an email I am still waiting, If they resolve the issue will be fine other wise I have to have my attorney handle it because of this two company let me down that give me mental depredation cant sleep at night.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 Still maintain I never received a bill nor did I ever receive a way to retrieve the so called e bills that I was supposedly getting  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]citis response letter stated that I should contact the merchant and try to resolve the matter. I explained to them that I have tried with no return call from the owner. Also citi stated that their policy states that I only have a 100 mile radius from home for any disputes. So you can never use this card on any travel but they have travel notifications for travel. This is crazy. when does citi stand by its customers???
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

August **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintssubmitted on August *, 2015 from [redacted] regarding a prepaid cardissued by Citi Prepaid Services on behalf of Kansas Unemployment Payments.  As...

a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. [redacted] states that she sent in her escheatmentdue diligence response to Citi Prepaid Services on July **, 2015 via prioritymail but when she contacted our customer service department, she was unable toconfirm that the document was received.  Afterresearching [redacted]’s complaint, we have confirmed that Citi Prepaid Servicesdid receive the escheatment due diligence letter on July **, 2015.   Wespoke to [redacted] on August **, 2015 and have issued a check to her addressof record for the full account balance.  [redacted]
[redacted] may contact a dedicated service agent at ###-###-#### between the hoursof 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additionalquestions or concerns. Weregret [redacted]’s dissatisfaction with this situation.  If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below.  Sincerely,   Leanne J. K[redacted]Customer Service Manager, CSOperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####
[redacted]

Revdex.com:
What was the resolution? A phone call is not going to cut it! I have reviewed the response made by the business in reference to complaint ID [redacted],
Sincerely,
[redacted]

Good Day All,  We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office. Regards,[redacted]

We responded to this customer in writing on June *, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

We are responding directly to [redacted] and he will receive the response via U.S. mail in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact [redacted] directly for that information.

We have corresponded directly with our customer via email, as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I have 3 calls to [redacted]'s office and as of today no call back. This issues still left I cannot get in contact with them 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We previously responded to the customer on January *, 2015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This account was to be adjusted due to payments being late, as for my former spouse was the ONLY source of income at the time this account was late. According to the telephone conversation, during the month of Sept., 2014. Account was to be brought current, and any and all late fees, as well as credit reporting to be adjusted to reflect as "paid never late". let it be known, the account within the body of the attachments, is hereby under dispute, in accordance to section [redacted], of the FCRA (Fair Credit Reporting Act). I expect a resolution in a timely manner. Thank you in advance. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I'm still not exactly sure what their solution is for me to agree to anything. One I see a solution on here's, then I'll decide if I agree or not 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the within the next 7-10 business days. Thank you,[redacted]Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me, however, the problem is not yet resolved and should not yet be closed.  The company stated that they will contact the credit reporting agencies on 7/**/2015 to remove the delinquencies.  If this is true, then the matter will be resolved on 7/**/2015.  If the matter remains unresolved after that date, I will contact Revdex.com to assist in the resolution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.From: [redacted]]Sent: [redacted]Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted] The complaint is being resolved - [redacted]/Citi has acknowledged that a check is being issued to me for the fee charged me due to my check being rejected. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

At The time of the payment arrangements. I have phone Records of phone calls that Citi has made to me over 20 calls during that period of the payment arrangement. Citi claims that payment arrangement was done online that they could not find ANY records of any Phone calls Made. I saved all the Cell phone records of the phones calls some lasting up to 30 minutes. The letter from the Executive office stated there were no phone calls that discussed payment arrangements. My question to them was what else would the Citi Collections representative be talking to me about if it wasn't talking about how to get current on the account. Those 20 + calls in that 30 day time period, each time, was what can they do and I do to get caught up. The programs were discussed with me at least 10 times but hadn't decided yet, because I had just started new job. Once I decided I jumped on the Live Chat and then online to sign up. I can forward all of the Phone Records to Citi if they need proof that the phone calls did exist. Also the Response says that I asked for a Complete Cease and Desist. That is incorrect again. I asked that they stop calling me 4 times a day and do everything in WRITING since they seem to misplace phone records. They transfered me to the Escalation department and they said I will stop receiving phone call. 4 days go by ,and back to the 4 phone calls a day. Again talked to the Escalation Dept. they said that I did not  tell them to stop calling (again more lies). This time they said they will stop all of it. I explained to her that everything needs to be in writing since Citi seems to misplace Phone Conversations and agreements to payment plans as well as asking no not call. I though the 4 days of Silence they did but then back again. I finally figured how to block the number because they still continued to call. Again those records are available for Citi to review which noone has said  "Yes", they would like to see them! I do not think it is unreasonable, especially of what I have been through with Citi, to just request everything in writing. I'm sure they have nothing to hide.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]