Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I have 3 calls to [redacted]'s office and as of today no call back. This issues still left I cannot get in contact with them 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

I have made multiple attempts to discuss what happened to my account with multiple Citi reps via calling, web chat and even writing a letter. Each time I am told that my account states to tell me to write a letter. I write a letter and get no response. I have escalated my call to supervisors and they state that they wish they had more information for me but that they have limited information. Citi is sending me in circles and doesnt want to explain why they closed my account or what I can do to resolve the issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here]citis response letter stated that I should contact the merchant and try to resolve the matter. I explained to them that I have tried with no return call from the owner. Also citi stated that their policy states that I only have a 100 mile radius from home for any disputes. So you can never use this card on any travel but they have travel notifications for travel. This is crazy. when does citi stand by its customers???
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We responded to the customer on 3/**/15.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

We responded to this customer in writing on June *, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

August **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintssubmitted on August *, 2015 from [redacted] regarding a prepaid cardissued by Citi Prepaid Services on behalf of Kansas Unemployment Payments.  As...

a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. [redacted] states that she sent in her escheatmentdue diligence response to Citi Prepaid Services on July **, 2015 via prioritymail but when she contacted our customer service department, she was unable toconfirm that the document was received.  Afterresearching [redacted]’s complaint, we have confirmed that Citi Prepaid Servicesdid receive the escheatment due diligence letter on July **, 2015.   Wespoke to [redacted] on August **, 2015 and have issued a check to her addressof record for the full account balance.  [redacted]
[redacted] may contact a dedicated service agent at ###-###-#### between the hoursof 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additionalquestions or concerns. Weregret [redacted]’s dissatisfaction with this situation.  If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below.  Sincerely,   Leanne J. K[redacted]Customer Service Manager, CSOperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####
[redacted]

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.

We responded to the customer on May **, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Good Day All,  We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will wait for the business to respond to me by mail. Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
*
[redacted] [redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint submitted on March **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of...

[redacted] [redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
 
After researching [redacted]’s complaint, it was confirmed that this prepaid card was issued in June 2014 with an expiration date of December **, 2014.  In accordance with applicable law and regulations, this expiration date was embossed on the front of the card; displayed on the cardholder materials (i.e., “valid thru 12/**”); disclosed in the terms and conditions that accompanied the card with an explanation that the funds would no longer be available after the expiration date
 
We spoke with the customer on March **, 2015 when he related that he had been with his son in a hospital for several months and did not think about this card.  As a one-time courtesy, the account balance was reissued, and a new card sent to the address on file in the amount of $10.00.
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.[redacted]Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
 The merchant has not contacted me regarding this matter nor has a credit been issued. Please have the merchant contact me or correspond to the correct account/client. Thank You.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 I have received no correspondence or redress to my complaint of improper actions and handling of my account at Citi.  I am still being unfairly charged the $29.43 and have not heard from this business. I asked them to contact me via email or phone on file so we may resolve.  Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
 Their response essentially states that I should contact myself,  that's utterly ridiculous.  So, even with the Revdex.com as a mediator,  Citi is proving impossible to get a hold of.  Their response backs up my claim that they will not communicate with me,  their customer. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We recently replied to the customer’s inquiry and because no new information was contained in his most recent inquiry to the Revdex.com, we consider the matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We responded to this customer on April **, 2015. It will take up to 7-10 days for them to receive the letter.