Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the matter is not resolved yet. I will wait for the correspondence from CITI Bank.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
 I prefer to keep Revdex.com mediating between I and CITI bank.  CITI have refuse to look into this matter after multiple attempts.  Up till today, this incorrect information is appearing in my credit report.  Citi can delete this incorrect information and no further action will be require, or else they can look into it to validate it as require by law.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office.  Please allow 7-10 business days for the consumer to receive our response.

Thank you for your communication regarding the customer's [redacted] and Citi accounts.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. **...

[redacted]Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter with CITI Bank has been resolved.
Sincerely,
[redacted]

August **, 2015 BetterBusiness BureauCase # [redacted]  To Whom It May Concern: Citi® Prepaid Services received thecomplaint submitted on August **, 2015 from [redacted] regarding a prepaidcard issued by Citi Prepaid Services on behalf of [redacted]  As a business...

that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. Afterresearching [redacted]’s complaint, it was confirmed that this prepaid card wasissued in September 2013 with an expiration date of March **, 2014.  In accordance with applicable law andregulations, this expiration date was embossed on the front of the promotionalcard. It also was displayed on the cardholder materials (i.e., “valid thru 03/14”),and the terms and conditions that accompanied the card disclosed that the cardexpires on the date embossed on the card.  Inthe letter [redacted] indicates that she was becoming a first time mother duringthe period that the card was valid.  Basedon this fact, it was determined that, as a client accommodation, the fundswould be credited back to the account and a new card would be issued to [redacted]for the full amount of $20.00.  The newcard was issued to the address of record on August [redacted].  [redacted] may contact a dedicated service agentat ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday throughFriday to discuss additional questions or concerns. Weregret [redacted]’s dissatisfaction with this situation.  If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below. Sincerely,   [redacted]Customer Service Manager, CSOperations[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
  They have NOT contacted me via phone, email or US mail regarding this matter. I contacted them via phone and then I contacted the Revdex.com. So nothing has been done by the business to resolve this complaint. Thank you you for your help with this matter. [redacted]

Citibank has written in response to this complaint stating that I set the ACH for $300 on February [redacted], which is physically IMPOSSIBLE. I direct Children's Theatre. I had shows from 7am to 10pm on that date. They illegally went into my account, as you can see by the response in the CHAT with their representative. She stated that their "collection department" went into my account and authorized $300. I continue to state that, "I DID NOT AUTHORIZE THIS TRANSACTION" and it cost me $50 in fees. I will NOT pay one cent more on my account until this is resolved.

May [redacted] 2015 Revdex.comCase # [redacted]  To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on May **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims...

to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted]’s complaint, it was confirmed that this prepaid card was issued in July 2012 with an expiration date of July **, 2013.  In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials (i.e., “valid thru 07/**”); disclosed in the terms and conditions that accompanied the card.    We called the number provided on May **, May ** and May ** but were unable to get in touch with the cardholder or leave a voicemail.  [redacted] may contact a dedicated service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional questions or concerns. We regret [redacted]’s dissatisfaction with this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely,  [redacted]

Tell us why here...We have corresponded directly with our customer on 3/*/15. Please allow 7-10 business days for the customer to receive the letter.   If you would like to further discuss the resolution, may I suggest you contact him directly?

An additional response was sent directly to the customer on February **, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

[redacted]
To whom it may concern;
We have diligently searched our records and have been unable to locate a Citi Prepaid Card for this customer.  We have called the provided contact number three different occassions, leaving a message each time.  Until we receive a call back...

from [redacted] we are unable to assist. 
We feel that this is not a Citi Prepaid Card product.
Please advise if additonal actions are needed on our part.
Regards,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] Credit account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I spoke with [redacted] from Citibank regarding my complaint to the Revdex.com.[redacted] and I discussed that I had paid my card off in full in early 2014. I explained to [redacted] I went through a divorce in 2014 and part of my decree agreement was to have all credit cards between my ex-spouse and me paid in full. A payment was made to Citibank to pay off the balance of my credit card prior to me moving out in 3/2014. At the time the card was paid in full, I requested all cards be canceled and all authorized users be removed. This was paid using a joint account, which has since been closed. My divorce was finalized in 5/2014. As the divorce was granted, all credit card accounts had been paid in full. I explained this to [redacted] and she said she has researched the account prior to our conversation and she does not show a payment was ever made nor was the account closed or authorized users removed. The call was lost; I called [redacted] back and left a message for a return call to finish our conversation. No call was received; however,  a letter was sent from Citi dated 1/**/15 indicating I am liable for all charges on the account. They have since sent this account to collections.As I explained to [redacted], my divorce was granted in 5/2014; therefore, all credit card accounts were paid in full in order for this to be signed off by the courts. I do not feel I owe anything on this card as it was paid off in early 2014. Furthermore, Citi failed to close the account and remove any authorized users from the account. Thank-you,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]’s My [redacted] Platinum MasterCard account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact them directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is still not willing to honor the commitment that the original customer service representative made in Sept. 2010. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
Revdex.com
Case # [redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint submitted on January *, 2015 from [redacted] regarding an expired promotional prepaid card issued by Citi Prepaid Services on behalf...

of [redacted].  As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner.
 
Upon review, Citi Prepaid Services determined that the promotional prepaid card that [redacted] inquired about was issued in November 2013 with an expiration date of November 2014 with an available spend of $35.  A transaction posted on February *, 2014 in the amount of $3.94 leaving the balance of $31.06 which expired.  In accordance with applicable law and regulation, the expiration date was embossed on the front of the card; displayed on her cardholder materials (i.e., “valid thru 11/**”); disclosed in the terms and conditions that accompanied the card with an explanation that the funds would no longer be available after the expiration date.  [redacted] also mentions that gift cards do not expire; this card is a promotional prepaid card, not a gift card.  We have called [redacted]’s home phone number on file on January *, January ** and January ** leaving messages for a return call; to date, we have no record of a returned call.  However, as a one-time courtesy we have reissued the card with an available balance of $31.06.
 
We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Citi is a joke, I received a letter in the mail, that the Sears card application was made in February, which is clearly a lie, and it has not been over 60 days since I made the application. I made the application back in May 2016, and Citi does not to want to be bothered, and they are worthless, and the worst bank I have ever had to deal with in my life.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]