Citi

We responded to the customer on March **, 2014.  The customer should allow 7-10 days to receive our written response.  If the customer would like to share this information, they can provide a copy of our response to your office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]    I HAVE NOT RECEIVED ANY CORRESPONDENCE FROM CITI BANK. ISSUE HAS NOT BEEN RESOLVED.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Thank you for nothing, Your business sucks balls. Citi bank and [redacted] will never get any business from me. it is clear that your company will not stand by what they say. There is a special place for people like you and your company, I fell sorry for you. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

CITIGROUP (Goodyear's promotion handler) refused to refund the fine. And mentioned nothing about helping to restore my severely damaged credit.If CITICORP had put on the account statements that monthly payments are required as part of the promotion next to the other promotion statement,this would never have happened.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 All they did was was tell me pay my full amount and that the fraud department didn't want to talk to me even though I requested to speak to a [redacted] and that they were going to send me a letter in the mail which is what they originally sent and resolved nothing. They haven't told me that they were going to give me my card or anything.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond...

directly to [redacted] within the next 7-10 business days.
Thank you,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

Unfortunately nothing has been resolved. Citibank contacted me approximately 3 weeks ago after I opened this complaint only to state they didn't care what promo offers they had advertised on their site and that theywould not honor them no matter what and did not care what proof I had. The representative that called me was extremely rude.  She even stated that the rep that had originally told me when my Thank You points would be credited wasn’t actually referring to my account when they said they would be credited on 12/**- only that IF I were to receive points that’s when they would be credited. That is a very typical scamming response, and giving me a very specific date for when they would be credited, but then never actually receiving them is blatant fraud by Citibank. I will not back down from this complaint. Citibank is a liar and a bully and thinks they can push around their customers, I will not allow that.
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
If the business has been sincere enough, this issue should have been resolved long time ago. What they have done so far is to send me letters acknowledging my complaint and asking me to call their customer service, at which time I was rerouted to their collection department, who would ask me to send my complaint in writing. There were two letters I had written and numerous phone calls I have made over the past 7 months or so, but nothing is resolved so far. And what started as less than $50 late fees and charges now grew up to be almost $300. I don't think the business has any intention to admit their internal errors and just try to pass it on to a customer.  If the business has any reasonable solution, they can share it with Revdex.com as well. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We corresponded directly with our customer on July **, 2015.  If you would like to further discuss the resolution, may we suggest you contact him directly.

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.  Regards,  [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is a lie.All they EVER do is send me the same form letters without ever dealing with the real issue or getting on the phone to fix the problem.My cell number is [redacted].  They have NEVER called me.They DEMAND that I call them international long distance, sit on hold for an hour or so before they fail to fix the problem.They DEMAND that I PROVE things that can't be proven,  And they credited the payment I made to settle ALL THE OTHER charges to the wrong charges.If they call me with someone that can make a decision on the line, AND that has my account details open I would be happy to discuss their errors...
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have mailed another copy of our response to [redacted] at the address he provided on his complaint.  He should receive it in 7-10 business days from today's date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved.  Citibank has stated that I will receive the promised miles in mid-February.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have corresponded directly with our customer.  They should receive our response within approximately 7-10 days.  If you would like to further discuss the resolution, may I suggest you contact himdirectly?

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may we suggest you contact her directly.

I have sent a copy of his deployment orders.[redacted]Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: The business is still not willing to honor their original commitment.  Nothing has changed.    In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]