Citi

We have sent a response directly to our customer on January **, 2015.  If you would like to further discuss the resolution, may I suggest you contact him directly allowing time for him to receive our response.Thank you.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1.  They sent me a precanned letter that basically said too bad we can do whatever we want and don't care that you were inconvenienced.
2.  I still don't have a new card. 
You would think that they would send new cards out ASAP after turning off everyone's old ones but here we are 3 weeks later and still nothing.
If they want to turn your card off whenever they want the least they can do is overnight you a new one.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Citi sent this vague letter stating they have the right to close my account and that they do not have to respond to the Revdex.com. I feel their way was underhanded when I did make payments they just didnt like how I...

was paying. I was in touch with their customer service regularly and prior to closing the acct. I am clueless about what I am to do. There remains a balance that I will continue to pay. This negatively impacts my credit for 7 years. They deny any fault and do not care.  Not resolved for me but for them...case closed. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

My name is [redacted] and I am giving written consent for citibank to realease information concerning my account to the Revdex.com. I was told verbally and via email which I have a copy of. That I did not have to make any payments on my [redacted] credit card until a issue concerning a refrigerator that was purchased and some unauthorized purchases . I was told that the payments would be deferred until the problem was resolved . I didn't pay like instructed. I later was hospitalized but called Jan to make a payment thats when I was told that my account was behind now all I need is for this to be resolved I can and will pay each penny I owe my [redacted] account was in excellent standing before I got ill. I was written a letter from citibank that they will assist and I am ok with paying my bill and salvaging my credit I was lied to and deceived by [redacted] then Citibank My daughter told me citibank turned me into a collection agency without allowing me to call my daughter called twice after I received the letter and Citibank refussed to discuss the account with her for some unknown reason. I have tried but I have been in a medical induced coma for over 2 months please help me I have been treated unfair yes I have documentation from citi kenya blackwell and letter from Sear saying my account was froze due to fraud and damage fridge I need my credit fixed by Citi
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find the first portion of the...

resolution is resolved.  Yet, we are actively working and resolution of the second matter regarding the negative credit report.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]’s Best Buy account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We responded directly to [redacted]'s concerns.

There has been no resolution offered by Citi.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
The letter simply says sorry for the inconvenience.  It does nothing to address the problem, which is that the programming to "trip" fraudulent activity is too sensitive on my credit card.  There is a fraud department within the company that could review and revise this programming but this is never offered.  This is the third time in the past year that this has occurred and nothing is ever changed.  The entire situation was handled in an unprofessional manner and that was not addressed either.  As it stands everything is exactly the same as before I submitted this complaint. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...?We have corresponded directly to [redacted].  If you would like to further discuss the resolution, may I suggest you contact her directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me and the matter has been resolved.I would like the following added to your website for future individuals that deal with Citi Bank.I am okay with the resolution and would still question their response.  It took 10 phones calls for me to speak with a Manager that explained the true issue.  Then they had me fax my receipt to them.  Why would I need to fax them the receipt for something they already have in their system?  It cost $10.00 to fax it which I was not reimbursed for just cause they gave me the interest charges that does not make it right.  I would not have paid the interest had they credited me the $650.  Plus who uses a fax anymore that is so old tech?  Even the Staples guy was surprised I was using a fax machine.  I used their card and their link.  Then in the letter from them they say I did not use the link I have image captures from their website of every step taken because I was not fully trusting their process.  Due to the other dealing with Citi Bank.  They also imply the address I provided was different?  How is that possible when they send me a bill and card to that address?  The only difference was I had to fax them my receipt from a Staples.  Their customer service while nice gave me the runaround for three months asking me to wait the two to three billing cycles when my friends and family got their statement credits going through the same process in one billing cycle.  It took me asking for a Manager before they explained what was going on.  It sounds like they give you the runaround to get the interest up on the balance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[I have not received an answer to this complaint as of yet.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

The business has not contacted me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please see previous response....We are providing a revised copy of our original resolution to the customer, as Citi has not received authorization from the customer to release information to your office. Please allow 7-10 business days for the consumer to receive our revised response.??

January **, 2016 Revdex.com    Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on January *, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DC Department of Employment...

Services.  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes a situation where fraudulent activity has occurred on his account and he has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activity. A provisional credit was provided to [redacted]’s account in the amount of $1,029.50.  In addition, we have sent a provisional letter to the address of record in hopes that we can learn more about the fraudulent charges. We attempted to contact [redacted] on several occasions but received his voicemail on each attempt.  A voicemail message was left on each of these 3 call attempts. We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all I did not request the offer,  it was offered to me by the cashier.  Second,  even if I did request the offer the disclaimer was not provided to me in any form,  whether written or verbal.  As you stated,  this offer is not advertised anywhere which means that the disclaimer does not exist and your response will not hold up in court. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have responded direclty to the customer and he will receive our response in 7-10 business days. If you would like a copy of the response we suggest you contact him directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

very unsatisfied with everything that has happened. I will continue to write letter and go to media.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]