Citi

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

[Your Answer Here]
The business did make a one time contact advising me that my case was being worked on and I was told that I would receive a follow up call within the next couple of days of which I have yet to receive 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our correspondence to [redacted] was sent via [redacted] Mail and mailed on August [redacted].  We ask he allow 7-10 business days to receive this correspondence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
 Citi partially refunded my Thank You points and re-opened my card, but not all of my points. They insisted that they did not need to email/mail me of points expiration because it was included in my electronic statements - which I never see as my card is set to autopay from my bank and I view my transactions on their website without actually downloading the PDF statements. I would like to see statements of my previous account balance and see exactly how much (in points or $$) I am owed and have the full amount refunded.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless.  As a business...

that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015.  In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card.   In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015.  After reviewing this call, it was determined that this claim could not be substantiated.  We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.  Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]1.I have originally applied for this citi AAAdvantage card because the promotion was to award 50,000 bonus miles after purchasing $3,000 by using the card. I have done so  and have called multiple times to ensure that my bonus miles are awarded properly and the citicard agent always assured me that they posted my account activity and forwarded to AA. However, when I logged in , my AA miles is showing 0!!!2. I have gone through immense agonized moments, pais double the amount I owed originally, paid annual card fee of nearly $100 and spent hours speaking with the executive customer relations rep [redacted] , who even advised me to use the card within April, 2015 to make sure that the miles dont expire!!! I have alreayd used the card last week to keep it active to record so my precious miles don't get lost! And now, as a rude shock, I am seeing that the miles awarded is 0???3. I want IMMEDIATE ANSWER FROM THE CITICARD TO EXPLAIN THIS FRAUDULENT BEHAVIOR!!! I called and left a voice msg at [redacted]'s number but did not get a reply back. I would appreciate if a  senior corporate can immediately intervene in this matter.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company refused to refund my EARNED cashback and reward points. Even in the letter they sent to me said it was "earned". 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer.  They should receive our response within approximately 7-10 days.  If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my...

complaint has NOT been resolved because:They sent me a refund, but did not acknowledge in writing that no late payments were made. If they read the dates of payments made all were before a due date, they refuse to acknowledge for what ever reason that they received a payment above the amount due before the due date. They are saying I made payments to early and in turn are calling them late. They should refer to my original letter that clearly laid out the payments and due dates and all payments were before the next due date. In clearer language they received more than the amount due prior to any due dates, if they counted it in another cycle that is not a payment that I missed that is a issue with their system, or a way to gouge for extra charges.I need in writing that "No late payments occurred".
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Citi has received this complaint and will respond to the customer within 14 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I have not heard back from the business since this latest response.  In addition, given that I took time to write all of my complaints in writing, it is very disappointing that Citi did not take the time to address my concerns in writing.  This is wholly inadequate.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not know what the specific response to resolve the issue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]Citi indicated that they would be contacting me directly; but as of now I have had no contact with them. I do not want the 6 day time limit to expire before they contact me; so I am indicating to Revdex.com that we are not satisfied with Citicard's response.I am hopeful that they will honor their obligation to protect their customers from retailers who are treating their customers inappropriately by not refunding the purchase price of items that have been returned.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 There is nothing here for me to respond too as a letter is supposedly in the mail.  After I filed my original complaint the card was again deactivated and failed to work.  The manager could not tell me why this happened and stated that it fell out of protocol.  She would "follow up" but I would receive no further information from them in this regard.  The card was re-activated again but no one knows when it will be shut off.  In essence, the company does not care about its patrons as they continually refuse to fix this.  No one can explain why the card continually gets deactivated and the only response I get is "we worry about fraud every day".  It doesn't even make sense as the card was deactivated for a 40 dollar charge in my home state!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[Your Answer Here]They just sent me the same response.  That the documents that I provided were not enough for them.  I sent them what they inicial asked for that was a confirmación Ach from the bank with the payment date and confirmaron number.  I went to the bank once again and the bank is conducting an investigation directly with them.  Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will be corresponding directly with the customer via the [redacted].  Please allow 7-10 business days for the consumer to receive our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. And I seen the issue was cleared up, on my credit card account.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business has no intension of making customers aware  of delenquent accounts by hardcopy mail. I consider this to be bad business. My hope was that other customers coud benefit from my experience.  A promise to notify customers by hard copy when they are delinquent would have been a suffcient compromise.  I have cancelled other Citi Bank accounts and will no longer do business with this company in the future.
Disappointed,

[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resolution, we suggest you contact him directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response...

from Citi after Revdex.com is nothing new but restating their decisions, including will not refund the annual fee charged on my credit card the month of closure (and this part is particularly shameless even if you are a Citi employee); will not refund my EARNED mileage points and cash back. Keep in mind that I had been a customer with Citi for eight years and had never had a late payment or a payment not made in full, and yet Citi refused to explain the reason it closed all of my credit cards account when my spending habit had been the same for years. At this point, it is more than clear that the reason Citi closed my account is merely an act of irresponsible and arrogant. And I will keep pursuing my PRE-CHARGED annual fee and my EARNED mileage points and cash back, as they are my opportunity cost of not using other credit cards like [redacted], BTW, Citi customer service always encouraged me to use their cards more as I had been a reliable borrower. And the fact that company as large as Citi are doing things so low is funny.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]