Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

Citibank has not addressed any of my concerns/complaints/observations/issues.To this day I have not received any documents from the so called mediator who handled my case against [redacted].Do you know how many times the mediator contacted me in regards to my complaint against [redacted]?Do you know if the mediator was equipped to understand investment art buying, the importance of provenance?Do you know how many documents the mediator provided to [redacted]?Do you understand how and why provence of artwork is most important when buying value artwork?Did you know that this artwork I purchased via [redacted] was declared fraudulent by Picasso Family? and this was not disclosed by [redacted] to me?[redacted] said to you that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's book in which this drawing was supposed to be in?  They did not tell me this when I was asking them for more details of the drawing, the condition etc.This is what is called provence and this is what made me interested in this drawing. This is more important than the piece of paper. [redacted] said that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's drawing that was in [redacted] catalogue?  The same image of a drawing that Picasso Foundation declared to be a forgery, unauthentic.  Bu they did not tell me that!  I found out later from [redacted].This is what is called provenance and this is what made me interested in this drawing.  This s more important than the drawing by itself.If [redacted] said "[redacted]" as I described above I would be interested.  Do you understand this??This is very important :)What [redacted] said in their advertisement is a lie, a fraud, and they were told this by Christies and Picasso Foundation. This is criminal, and you are telling me "they said: they were not selling real Picasso"  [redacted]r did not tell me that when I was making them about this drawing.Are you only listening to their words or physical evidence of a cover-up, of a fraud?Who was the mediator, what is his art background?  What is his art-value understanding, his provenance understanding. How many times he/she spoke to [redacted] of [redacted] or the Picasso Foundation in Paris about it? I have many questions and ZERO answers from you.  Sincerely,  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We mailed our resolution letter directly to [redacted] on April *, 2015.  [redacted] needs to allow 7-10 days to receive the letter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]I have
sent all paperwork that I sent  to CITI c/c when I started the dispute
it is so black and white and I am also wondering why CITI did not do the
CASHBACK .............. The contract is not even signed and the
acknowledgment form was never signed our contract price is wrong we paid
14,650.00 ..... we bought a 3 bedroom 3 bathroom Executive Villa not a 
1 brm 1 bath  Studio In this paperwork [redacted] was the salesmen and he
also admits that it is a scam.... [redacted] told us that if we were to
book a trip thru Global Travel Service we would get to the Resort and
their would be no reservation for us and we would be out whatever Monies
we sent to Global Travel Service . When we did call to try to cancel
within the 5 day we were told by the [redacted] at GTS that he would lose
his job if he cancelled this and that we signed a wavier that stated we
could not cancel the CONTRACT and that it was just to bad and that he
couldn't help us ...and that he is just collecting the money owed to
their company ...I have been with CITI since 1984 and have excellent
credit and with our other timeshare we bought 10 years ago we had no
problems we had information and newsletters sent to us we could always
get a hold of someone .... with this one I just knew it was a scam when i
talked to the person from Global Travel Service and Premier Property
Management both of these bussinesses wanted more money and you could
never get ahold of them and when you did and told them your name it
would be disconnected   CITI knew all of this and they still let the
transaction go thru even though I told them it was a big SCAM  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] 
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]
Re: Consumer Financial Protection Bureau (CFPB), Case # [redacted]
Revdex.com of New York (Revdex.com) - Case # [redacted]
D[redacted]
[redacted]
[redacted] 
[redacted] My original call where a payment of $300 was processed it was told to me by the citi rep that my account was open and in good standing after the $300 payment was received. Adnditionally to that the arrangement was made that I would be paying $100.00 per month until the account balace was $0.00. Weather it was an official payment arrangement according to citi's standards is beyond my knowledge. I ask that the taped conversation be made available because there is a conflict of information. I'm going off of recollection and you have supposed recordings that would pretty much settle the whole dispute. Why would I in good faith pay $300.00 dollars on a closed account? If my account was closed in April then why am I still receiving normal monthly statements and its now November? Collection companies rarely try to collect the whole debt, why would I pay citi $300 for absolutely nothing when I could have probably settled the entire debt for close to $300 through the collection agency? I feel as though I was misled and told bad information during the original phone call simply so citi could collect the $300 and still report me to the credit bureau's as some form off of the book punishment for not being able to make a payment from April until August. I may not be an expert on the UCC but that doesn't seem very ethical to misinform clients or customers. I also was never contacted by citi by phone nor by mail (other than my normal statements), I believe my email is also saved on file and I have not one email from citi regarding any collection attempts or payment arrangements. Again thank you for your response and time but you are being misleading with your information. Like I mentioned in a past response, this is me being nice in escalating my issues within your company and keeping it between us. I can and I will exercise any legal rights. I know this may be feeble me being one consumer and you being a large banking institution with lawyers on hand but that still doesn't mean you are right in the matter because you have a legal department at hand. I still have rights as a consumer and I am protected from misinformation tactics I feel are being used in this instance. I hope we can make an arrangement between myself and citi. I have cash to pay the balance in full but I want my account either reopened or a new one opened in its place. I got sick and defaulted for a while and I made an attempt to correct the account and the relationship and make steady payments as I did in the past with this account. You chose to manipulate the situation and cut off a consumer from a line of credit that will help my business but it wont kill my business losing it either. I just prefer to rectify the situation I just don't appreciate being mislead with bad information. And again I do apologize for my missed payments and the breach of contract and I know you hear excuses all day good ones and bad ones. But I was on my death bed literally and I have medical records and bills to prove that. If this needs to go to court so be it but I'd rather spend my money with citi to rectify my account status, but if I need to spend it with a lawyer so be it.Thank you for your time and attempt to clarify your position in the matter.

This message was originally read on (07/**/17). Citi has received this complaint and we will respond to the customer within 14 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I was not contacted by the business. There has been no attempt to resolve this issue with me as of yet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s My [redacted] credit account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to [redacted] on May **, 2015. The customer should allow 7-10 business days to...

receive our written response. If the customer would like to share this information they can provide a copy of our response to the you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

I have never been contacted by anyone in regards to this complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I will reluctantly accept the reply the business sent. However if this incident happens again I will file another Revdex.com complaint and I will contact my Attorney. 
Sincerely,
[redacted]

We are sending our response directly to the customer on July *, 2015.  If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Revdex.com:I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Until closure is reached case is not resolved
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  *

Hello,I have a attached a scan of the letter that I received from Citibank. The part about a message advising of a credit report is entirely untrue. I was never advised that a credit report would be required, and I never consented to an inquiry.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

[The company has failed to completely refund me money that they owe]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Tell us why here...[redacted]
[redacted]
[redacted] To Whom It May Concern: Citi® Prepaid Services received the additional concerns submitted on April **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. Citi Prepaid Services spoke with [redacted] on April **, 2015.  The cardholder acknowledges that she authorized the charge, but that she did not get the goods or services that she ordered and paid for. [redacted] has affirmed that it did deliver the goods/services that cardholder ordered.  Citi Prepaid Services no longer has any recourse to assist with this dispute as the merchant has responded. If [redacted] still disputes the charge she will need to contact the merchant to resolve the dispute. We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.  Sincerely,    [redacted]
[redacted]
[redacted]
[redacted](P) ###-###-####(F) ###-###-####

Thank you for your communication regarding [redacted]’ [redacted] Credit account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] in the next 7-10 business days

Good Day,We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have provided proof that I have paid them, but I haven't gotten a response and my payments have increased. I want this issue to be handled through the Revdex.com. I have accepted the waiver on the Revdex.com's website to give my permission to have my account information shared with the Revdex.com for review and to help find a resolution. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]