Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

The executive response unit rep called me and went over my complaint with me. However, I was not satisfied with the citicards customer policy because she failed to answer the resolution about the company's failure to enroll me in autopay in due time which resulted in an increased interest rate to 29% immediately and I was actually compelled to pay my FULL balance with that INCREASED interest, which should have been a responsibility of the citicards, because of their poor autopay process. 
 The citicards also charged a $95 annual fee which was a surprise as this annual fee was never mentioned to me when I had a detailed discussion with the rep in July of 2014 or even earlier. To avoid further confusion, I want to discard this card immediately to prevent this shocking annual fees. I wish I had received a courtesy credit of annual fee back and a better and transparent customer service  communication in this regard.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here] No satisfaction has been received from the company.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10228493, and have determined that my complaint has NOT been resolved because:

They are skating around the issue. At this point there is nothing CITI can or will do to assist me. Please post complaint against Citi for other Revdex.com users/consumers to be aware of. Maybe someone will see the need to investigate their methods of closing consumers accounts WITHOUT prior notice and then sending the consumer a letter stating the CONSUMER requested the account closed as dishonest practices.
Revdex.com, [redacted] are all usless organizations that don't recognize the larger issue/infractions against consumers. NO company should be legally able to close a consumers account without prior notice and then claim it was something the consumer requested. That is what CITI did, they won't account for their mistake and Revdex.com and [redacted] will not investigate.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly?

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days. [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 Unfortunately it will NOT allow me to open any response?? I only offers click to accept or reject. So I have rejected due to the fact I cannot view CITI Bank's Response. Please advise. [redacted]P.S. to date I still have not received the final $151.00 owed me for lost deposit(s) and final Overdraft fee caused by CITI Bank on my Bank Account. Thank you yet again.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
1) The money is not in my account. The issue will NOT be resolved until this has been completed.
2) what part of get this resolved don't you understand CITI? How many times does the customer (me) have to tell you to get this resolved however you have to?
3) It was CITI that told me to wait 45 days for the merchant to respond before CITI could act. Now they tell me too much time has passed for them to do anything. Now i'm supposed to call [redacted] direct?
4) CITI - Get [redacted] on the phone and get this resolved!! [redacted] refunded the money to CITI back in July 2014. CITI says they dont have it. [redacted] says they dont either. YOU (CITI) need to do your jobs and get this resolved!
5) [redacted] told me they are done with this. They said they have proof that they forwarded the money to CITI but they will not release that to me. They said they can release the proof to CITI however.
Do I need to call in and physically yell at some poor sucker on the phone before anything will get done? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's account. We are no longer responding to inquiries regarding the customer's dispute. [redacted]Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been in contact or been contacted by Citi in regards to the documentation requested about the account for [redacted]. I would still like the copies of my statements from June 2014 to the date in which they closed my account and the address they were sent to as it was not my address. Also I still need the receipts in order to write my letter addressing the fraud on my account. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
 I haven't ever heard from this company. There never sent me the contract I signed nor my official application. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

A letter was sent to the borrower on 1/**/15 regarding his inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

Citi had responded via mail (first mail response) with inaccurate information. They are stating dates from 2013, nothing recent. They did not accurately address the fact of zero notification was made via any source except robophone messages. I will not work with [redacted], as they are requesting. [redacted] deserves a complaint of their own. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

SOMEONE SENT A LETTER THAT DID NOT ADDRESS THE LONG OUTSTANDING FRAUD CHARGES. THEY ADDRESSED SOMETHING THAT HAPPENED YEARS AGO. THE BALANCE THAT IS ON THE ACCOUNT NOW IS FRAUD FROM 2014 AND 2015!!! WHY IS NO ONE HELPING? DO NOT SEND LETTERS! CALL!!! I AM OUT OF THE COUNTRY FOR WORK SO MY WIFE WILL BE ABLE TO SPEAK TO SOMEONE.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is unsatisfactory to me and the matter has been resolved. The company offered me a payment plan that will significantly impact my home financial situation. They neither offered alternative arrangements nor lessened the payment. I accepted the payment plan with the intention of paying off my balance and discontinuing business with citibank. I hope their file will be noted for refusal to work within a customers financial means and general uncaring attitude despite 10 years of business together. Thank you for your assistance in this matter.
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]'s [redacted] account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact her directly.

Tell us why here...March 30, 3015?
Revdex.com
Case # [redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint submitted on February **, 2015 from [redacted] regarding a balance of a promotional prepaid card issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
 
Upon review, Citi Prepaid Services determined that the promotional prepaid card that [redacted] inquired about was issued on July *, 2014 with an expiration date of July **, 2016 in the amount of $25.00.  [redacted]’s complaint indicates he was not advised why the balance of $1.20 was no longer available on the card.  According to our records, [redacted] was not provided any information regarding this account as the identity verification of address verification was not passed.  [redacted] also stated that the call was wiretapped; all calls are recorded and this messaging is provided to every caller into our call center.  
 
We have been unable to reach [redacted], leaving several messages for him and receiving messages from him but unable to relay this information personally.
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did nothing to reconcile this matter. This company has mislead and lied to me multiple times, and will not own up to it. It is affecting my credit and all I want is for them to retract the negative reporting from my January report, as their customer service representative mislead me to believe that they were helping me, which was untrue. They did call me, only to notify that they won't do anything and had zero intentions to do anything to come to a solution. I am continuously appalled by this company and regret ever working with them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]