Citi

Thank you for your communication regarding [redacted]'s [redacted] Gold MasterCard account.  Due to privacy concerns, we are unable to release customer information to the Revdex.com.  We will respond directly to the customer within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

 I have received no response from business.  As stated before, the only resolution I am seeking is a refund totaling 349.96 back to my [redacted] account. Failing this, please mark complaint as unresolved. A complaint has also been filed with New York Attorney General's office. Again,  refund will resolve that. Please see attached files stating full refund should be issued by store, however, their system would not allow it as transactions are over a year old. Copis of receipts are also attached.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Not resolved...

Citibank has been calling the house now.When we needed to talk they were  not willing to talk. over the last 2 years I had been trying to talk to Citibank. this issue has been hurting my credit for 2 years I just wont to get a understanding why 1 report is correct other 2 credit report Not.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I followed up to CitiBank fraud department on Sunday at 8am. I was advised that my account would be credited and the investigation hijack to my checking account will take 45 days...

to resolve.  A  new ATM card is expected to arrive to my home address within 3 business days. I currently do not have access to my accounts and was told that if I require any transactions to be completed, I will need to visit a bank teller for support.

Thank you for your communication regarding [redacted]’s My [redacted] Credit account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10...

business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has not made any attempt to resolve this matter.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]All they said was that I have not authorized Citi Bank to release information to your office.  I specifically authorized them to talk to you because they are charging me for a service I never received   .  Please call them and help me.
Sincerely,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.The business reached out and called me to inform me that they restored my credit limit, I verified by calling my account and they did in fact restored my limit.
Sincerely,
[redacted]

We have corresponded directly with our customer.  If you would like to further discuss the resoluton, may I suggest you contact our customer directly.

Our records reflect that a response was mailed to [redacted] on March **, 2015.  As she states that she has not received our reply, a copy of this letter is being sent out on April **, 2015.  Please allow a minimum of 7-10 business days for [redacted] to receive the correspondence.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#*

[redacted] and have determined that my complaint has NOT been resolved because:

They keep saying this!!!!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To date we have received four pieces of mail marked returned that we have sent to [redacted] address.  We have also responded via the CFPB and Attorney General's office.  If [redacted] would like to provide an email address or a fax number we would be happy to send the documents via that method.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is typical of large corporations . Citibank sent me a letter indicating that they would allow me to continue to make my payments, however: They treated me as if I intended for this to happen in the language. This issue was due to a website snag that prevented me from putting my information in the blank. It took all the information without verifying its completeness. When I tried to explain, I got nothing but corporate garb. 
Sincerely,
[redacted]

Thank you for your communication regarding [redacted]’s [redacted] Credit account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10 business days.

We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 Dishonest practices- they closed the account when it was current not delinquent and reported that way. Why? 
Revdex.com and [redacted] need to investigate the practices of a company that does not notify consumers they closed their account, these are no efforts that help or protect consumers as [redacted] and Revdex.com claim to do. CITIs responses are one sided and do not address their mistakes- closing the account AFTER it was brought current, not notifying of closure which they hide behind a ridiculous statement that they don't have to BUT the send a letter stating I requested the account be closed and reported it that way when it was their actions.  Any response they offer through their rude and condescending response will never resolve the issue. I want the practice of not informing customers that their account is being closed and then say it was the consumers request investigated as unfair acts under the FCRA guidelines.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[I have contacted Citi on October *, 2015. I was told by the rep that a manager will be contacting me within 3-5 business days. It's is now October ** and no manager has called me.This is just poor customer service!)
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Business response attached DH

Thank you for your communication regarding [redacted]’s [redacted] Credit account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to [redacted] within the next 7-10...

business days.