Citi

“We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him directly?”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved. [redacted] of Citibank (###-###-####) called me today and said that Citibank is reversing the 3 month late payment charge because their electronic statements got bounced back. I never received their bills. They will contact the credit agencies and my credit report will be updated hopefully within the next 30 days. Thank you.
Sincerely,
[redacted]

We have corresponded directly with our customer. If you would like to furhter discuss the resolution, may I suggest you contact him/her directly?

Good Day All, We have corresponded directly with our customer.  If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Citi's most recent letter to me says that they would waive the annual fee,
but the account still exists. I don't want it. I have said repeatedly
that I do not want it. I never authorized it. The [redacted] at [redacted]
said if I "cancelled" the account it would be bad for my credit rating.
I should not have to have any negative information on my credit rating
as a result of a card I do not want and refused at the time. Obviously
the sales clerk made an error in sending the application through, and it was compounded by Citi's refusal
to halt the process.
This is ridiculous. I just wanted to buy a stove.
?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...The case is currently being handled through another channel.  Upon completion, we will be responding directly to the customer as Citi has not received aithorization from the customer to release information to your office.  Regards, [redacted]

Tell us why here...March *, 2015?
Revdex.com
Case # [redacted]
 
To Whom It May Concern:
 
Citi® Prepaid Services received the complaint submitted on February **, 2015 from [redacted] regarding poor customer service and an expired promotional prepaid card...

issued by Citi Prepaid Services on behalf of [redacted].  As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.
 
Upon review, Citi Prepaid Services determined that the promotional prepaid card that [redacted] inquired about was issued on January **, 2013 with an expiration date of January **, 2014.  In accordance with applicable law and regulations, the expiration date is embossed on the front of the card; displayed on the cardholder materials (i.e., “valid thru 01/14”); disclosed in the terms and conditions that accompanied the card with an explanation that the funds would no longer be available after the expiration date.   [redacted] had previously requested a reissue card and was sent one on March **, 2014.  This new card was subject to account maintenance fees, which [redacted] states she was not advised.  In order to bring this matter to a close, the account was reissued and a check for $24.00 is being sent to the address on file.
 
We regret that [redacted] encountered this situation.  If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.
 
 
Sincerely,
 
 
 
 
[redacted], CS Operations
Citi® Prepaid Services
Citi Treasury and Trade Solutions
(P) ###-###-####
(F) ###-###-####
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:
 
I still have a balance on my [redacted] credit card managed by Citibank after repeated attempts to resolve this.  The balance is for late fees and interest accumulated due to fraudulent use of my card. Citibank credited the fraudulent charges but still keeps trying to bill me for late fees and interest that I don't owe because I am not the one who made the original charges.?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]  %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

[Your Answer Here]
I am still being assessed late fees and finance fees on fraudulent charges. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 
 I have e-mailed Citibank many, many times with no response.  This won't be resolved until Citibank e-mails me back that they have canceled the card I was never able to use. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here... We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya S. B[redacted]

We responded directly to the customer on 04/**/2015.  If you would like to further discuss the resolution, we suggest you contact them directly.

The complaint from 12/2015 is not the same of today's complaint. The previous complaint was resolved with Citi after Revdex.com helped me. Today's complaint #[redacted] is with another Citi credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my...

complaint has NOT been resolved because:

They didn't offer any help. They just told me that I'm stuck and I wont be able to do anything about it. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This matter is still outstanding.  The credits/adjustments that have been requested and/or that Citibank has promised are not yet reflected on any statements.  We are also awaiting a formal response from Citibank to ALL of the requests for resolution that have been made.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Citi has received this complaint and will respond to the customer within 13 days. You may contact he customer for details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Good Morning Citi, I requested to STOP receiving phone calls because I was receiving 3 and 4 phonecalls per day, PER DAY.  Does that tactic work if the person is sayingthey don't have the money and your company continues? Miraculouslyafter 3 or 4 days the money appears?  If that was the case, I would havebeen paid you by now!  Frist, You also said in your letter that my accountwas turned over to Attorneys [redacted] and [redacted] and they didn't call either sinceI requested it with you, THAT IS REDICULOUS.  I didn't want you to callbecause I didn't want to receive 3 and 4 calls per day.  Second, the firsttime I had heard of [redacted] and [redacted] was in my Revdex.com complaint and when a SUMMONSwas left outside my door.  I thought a SUMMONS was supposed to bedelivered via Certified Mail or Sheriff Service AND NOT LEFT OUTSIDE MYDOOR.  How did they get in my building, I didn't let them in!  That'scalled TRESPASSING, unless they were already in the building delivering anotherSUMMONS to another resident in my building.I don't remember ever receiving a letter from [redacted] and [redacted], the first timeI heard of them was in my Revdex.com complaint.  May I receive a copy of that letter as well that was sent to me on August **, 2014?  I still can't believe that I was SUMMONS to court over this, I was paying on my account as agreed and notified you when I needed to skip a payment.  All I wanted was for the ROBO CALLS TO STOP.  I'm having enough problems, I'm an adult lady making $11/hour.  I know what you are saying, you should have gotten an education, well I have an associates degree, NOT good enough, well your right, I will work on that down the line.I was SUMMONS to court on Jan **, 2014.  I called [redacted] and [redacted] on 1-**-14 spoke with [redacted] and made a settlement of which I'm still going to have a hard time paying.  I still haven't received ANY PAPER WORK WHICH CONCERNS ME SINCE I WAS TOLD I DIDN'T HAVE TO APPEAR IN COURT ON JAN **, 2014 now that I have a settlement.It's hard to get ahead!!Thank You ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your communication regarding the customer's account.  Due to privacy concerns we are unable to release customer information to the Revdex.com.  We will respond directly to the customer via US Postal Mail within the next 7-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that the company did NOTHING to rectify or resolve this situation.  I am definitely going to pursue this because it appears unethical.  I have several credit cards and never ever heard of this.  They just don't want to take responsibility for their actions. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...We will respond to Revdex.com with the following:  We have corresponded directly with [redacted].  If you would like to further discuss the resolution, may I suggest you contact [redacted] directly.