Citi

Review: In September of 2014 I was out of town and made a payment to my account 2 days late. In October I was charged a $35 late fee bringing my October payment due up by $35.00. I had no problem with this, the payment was due on October ** and October **, I called in the payment. To the best of my knowledge the payment was made. I got my bill that is due in November and there was another $35 late fee. I called and the customer service rep said the October payment came back because when I entered me banking information, there was a number that was wrong and she could see the problem. So this statement is the first that I'm made aware of it and am being charged a late fee for a payment I thought was made. [redacted] can fill my email box with all their sales and so on, but not one email could be sent or phone call made to me to let me know the banking information was incorrect and the best part the customer service rep says I can see where the problem is, but they aren't authorized to fix it. Of course not, they couldn't charge the extra $35 on an account then.Desired Settlement: DesiredSettlementID: Refund

I would like the $35 late fee removed from my account and any other reporting that the payment was late removed. I made that payment in good faith and had no idea until they sent my next statement that the banking information was incorrect.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: We are brand new customers that purchased a refrigerator through [redacted] 1.5 month ago. We have not received any billing paperwork and when I received a call from ###-###-#### I informed them that my husband was out of country until end of month but that I could help since I was the one who actually made the purchase and needed the billing invoice soon to avoid delinquent charges. I was told I was not on the account thus no information could be provided. No problem. However, in the last 24-48 hours I have received 15 harassing phone calls that start at 8 am and continue until 8 pm. This morning at 8:24 a.m I received another call from a young lady who hung up while I attempting to ask to stop the harassing calls until the date stipulated for my husband's return. The phone calls continue with people calling and asking for my husband on a first name basis and I ask the reason for the constant phone calls even though I already said he is out of country...............customer service representative saids "ITS PERSONAL" and they hang up. At approximately 3 pm, another customer service representative called and hung up while I was asking to speak to someone to file a complaint for the constant harassment. When I called corporate office, I was told to file complaint with Customer Service and she transferred my phone call. Once customer service answered, they did not speak just left the line open so I hung up after a minute of saying hello. Phone calls continue and I am no longer answering.Desired Settlement: I need the harassing calls to stop since they cannot speak to me and my husband will not be in the country until this weekend. I am still waiting for a billing statement and have no idea when our first payment is due!!! I will also not be doing further business with this company and will be returning the product and closing the account ASAP. This is the worst customer service I have ever experienced!!!

Business

Response:

Re: Revdex.com (Revdex.com) – Complaint #[redacted]

Dear [redacted]:

We have received an inquiry that was submitted to the Revdex.com from [redacted] regarding your [redacted] account ending in [redacted]. [redacted] indicated she is your spouse, but our records do not indicate she is an Authorized User of your account. We appreciate the opportunity to respond.

Our records indicate that your May *, 2013, purchase of a GE refrigerator was billed to the above-referenced address on May **, 2013. A $33.00 minimum payment was due by June **, 2013. When no payment was received, your account became past due. Our Collections Department began attempts to reach you on June **, 2013.

All records were reviewed and it was found that all collection calls were made within state and federal guidelines. Instructions were placed on the account to cease future collection calls. If your account should become delinquent, it is possible that other collection activities may occur.

We regret that our Collections Department was unable to provide [redacted] with your account information, but our cardholders’ account privacy and security is very important to us.

On June **, 2013, a payment of $75.00 was received and a courtesy adjustment of $25.00 was applied for the late fee. To avoid late fees from being assessed in the future, the minimum payment requirement must be received by the designated due date, which is the [redacted] of the month.

If you would like to add [redacted] to the account as an Authorized User or have any questions regarding your billing statements, please contact our [redacted] Customer Service Department at ###-###-####.

Sincerely,

Review: I called Home Depot Credit Services on June **, 2014 to pay my monthly bill. I paid $80 that day. I then ask if they could set up a monthly payment, via direct deduction from my checking account, to begin July [redacted] (the following month). They agreed. They assured me that a second deduction would NOT come out in June since I had just paid up for this month. To my surprise, on June **, another $90 was deducted from my account. Frustrated, I called. They admitted the mistake and said to expedite the refund, I needed to fax in my checking account info which showed the money had officially cleared the bank. I did so immediately. They said it would take AT MOST five business days for the money to be refund. Today, is five business days later, and still no money. When I called, the representative could not tell me when the money would be in my account. She said I just needed to be patient. I promised to call back each day for an update. I think this is unacceptable. They take my money without authorization and do not remedy the mistake in a timely manor. She admitted I had taken all the steps I need to do, but would not allow me to speak with a supervisor or another department to see in my refund was in process. Please tell me what I can do to get back my money.Desired Settlement: DesiredSettlementID: Refund

I would like my money back immediately!

Consumer

Response:

The money that Home Depot owed me has been deposited back to my account as of 6/**/14. I would still like to note that the process took longer than was promised by Home Depot representatives, and I was not given adequate information during the process as to why the mistake was made or how long it would take to process my payment dispute.

Sincerely,

Review: This business continues to make unsolicited and unwarranted hard credit inquires against my credit report. My relationship with this company was as the second home mortgage lender. The debt was discharged under a Chapter 7 bankruptcy in 2009. The property has been foreclosed upon by the first mortgage holder. The information the company provided to the credit bureau yielded a telephone number that was simply an answering service.Desired Settlement: Cease all contact with me or against my credit.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a card with a refund from the T-mobile transaction but I requested a check which never arrived. I kept calling the company to ask them to put the funds into the account but they kept saying they had sent a check but since March *, 2014 those checks never arrived. On Friday April **, 2014 I spoke to a [redacted] from the company she guaranteed I was going to get the money back in the account on April **,2014. I check my balance on May *, 2014 and I found out they had request another check, I called again and they said I have to wait I spoke to another [redacted] called [redacted] and refused to give her last name and she said I have to wait other 5 business days. This has been a waiting and waiting and the money just does not get refund.Desired Settlement: The money sent to me.

Business

Response:

May **, 2014

Revdex.com

Case # [redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on May *, 2014 from [redacted] regarding a check issued by Citi Prepaid Services. As a company that is dedicated to providing world-class service, we strive to resolve all cardholder issues in a thorough and satisfactory manner.

After careful investigation and research, it was determined that Citi Prepaid Services complied with the customer’s original request to issue a check for $76.16, the

balance of the Citi Prepaid Card on March *, 2014. At the customer’s request, a stop payment was placed on that check on April *, 2014 and a new check issued. The customer called again on April **, 2014 reporting the check had not arrived; a subsequent stop payment and reissue was processed. After speaking with the customer on May *, 2014 an additional stop payment was processed and the balance was placed back on the card per the customer’s request.

If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I still think the company is involved in decieving practices because customers have to spend too much time chasing their money and the company does not act unless they receive a serious complaint. I wasted about 5 months to get my refund and all because this company avoiding me. All my phone requests are recorded and in none of them I never requested a check again.

Sincerely,

Review: I signed up for the Citi Prestige card in November 2015. One of the card benefits includes a $250 airline travel credit per calendar year. The card has an annual fee of $450. When deciding whether or not to sign up for the card, one significant factor was the airline credit, and being able to take advantage of the airline credit for the 2015 calendar year was important when making the decision to sign up for the card.

In late December, I called Citi Prestige customer service and confirmed that as long as I made an airline purchase by 12/**/2015 that the amount would be applied towards the 2015 calendar year credit. A little later (still in December 2015, I believe on 12/**/2016), I called Citi Prestige customer support again to see if my purchase would be covered for the credit if I made it via [redacted] for an Australian airline, and the representative told me that since my billing period ended in January 2016 that my purchase would not count towards the 2015 calendar year credit....even though the purchase would be made in the year 2015. The representative told me that what I was told earlier was incorrect and she gave me 1,000 thank you points (equivalent to about $10 USD).

A couple days later (12/**/2015) I contacted Citi via [redacted] to see if they could help ensure a travel purchase made in December 2015 could still count towards the 2015 year credit. The representative told me that since she couldn't find the call I placed where I was told that purchases made in December 2015 would count toward my 2015 credit that she couldn't offer me an adjustment equivalent to the $250 travel credit. Instead she issued me an additional 4,000 thank you points (equivalent to about $40 USD).

It is worth noting that all representatives I talked to were very kind trying to assist me with my issue.Desired Settlement: I would like Citi to issue me some kind of credit (either in thank you points or a statement credit) equivalent to the $250 2015 airline credit. Since I was already issued 5,000 thank you points, I am requesting at least an additional 20,000 thank you points, or a $200 statement credit.

I'm a little disappointed a representative earlier wasn't able to resolve my issue. I have been a Citi customer since 2007 and I usually make about $1,000 in purchases a month with my Citi cards. I would like to continue to stay a Citi customer, but a matter like this does make me second guess continuing with the bank, considering I've been an active customer for about a decade, just opened an additional account with a $450 annual fee, but resolving an issue around a $250 credit requires multiple attempts and me to reach out to a third party to resolve the matter....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After 15 years of being an outstanding card member and without warning, I received a notice via postal mail that my account was closed due to inactivity. Upon contacting Citi, I was informed that the account could be "reopened", however it would most likely be a new account and it was not known whether credit reporting agencies would see it as being 15 year old account or a brand new account. This frustrates me greatly because if I had known the account was in jeopardy of closure, I would have sought efforts to keep it since it is one of my oldest accounts. I verified with the supervisor available at the time that there is indeed nothing that could be done to continue with Citi while keeping the tenure I have earned over the past 15 years -- visible on credit reports (and thus in credit scores), and on the credit card itself (Member since 00 in my case). The only thing the supervisor could offer was for me to record my frustration electronically as feedback for whomever, because even though an exemplary customer of 15 years isn't worth keeping, their feedback is very important. I declined what I feel is a "you're just a number here at Citi" option, and chalked it up to a big business not caring about a single personal account.Desired Settlement: Restore my faith in Citi by reopening my account as it was and fixing any discrepancies with any credit reporting agency so that my 15+ year old Citi account continues incrementing more years of payment history, instead of showing a closed account and a new one opened. Also, at least implement a warning notification (either via postal mail or email) before an account is closed. At most, reach out to that card holder to find out why the account isn't being used. In the case with me, that would be a great way to say thank you for being a cardholder for so long, answer questions about the products I'm using and share new products that may be of more interest to me.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

A representative from Citi Corporate did reach out to me weeks after the fact to let me know that all 3 of the customer service reps I had spoken to, including the supervisor on duty, were misinformed and incorrectly told me that what I wanted was not possible. The Citi Corporate representative did give me the option to reopen my Citi Credit Card account as I had originally requested continuing the tenure and credit report history I have since earned, however that it would require a hard credit enquiry to do so. Because of the hard credit enquiry and the fact that I have since opened a different new Citi credit account that came with it's own hard credit enquiry, I unhappily declined the offer. If that had been an option for me the day I first called, I would have accepted and then attempted to convert the account to the Citi credit product that I have since opened brand new. The decision to remain a Citi customer was not taken lightly. I will only remain so until a better product comes along and intend to never pay Citi a cent of interest. In addition, I was only informed that proper training would be performed to avoid this happening to another customer. I assume Citi will still close accounts without notice, inconveniencing their customers, instead of fostering their customer relationships.

Review: I have been attempting to dispute an item on my credit score in regards to a citicard account that has been closed for 6 years. My credit score shows a negative mark in reference to the account and I have gone through the channels that citibank advised I had to go through in order to dispute the item and request from citibank that it be removed.

I was advised I had to fax my dispute to a number and I would not receive any verification that it was received. I was told repeatedly by multiple individuals that there is absolutely no way for me to get in contact with the individuals who review my dispute. Not even to ensure they received my dispute. Considering that this single negative mark is having a 65 point difference on my credit score (once it was put into dispute through experian my score raised 65 points) it is the difference of a half a percent on my home loan. Well over $70,000 over the life of my loan. This is no small issue and I think I deserve at the bare minimum someone who can update me on something that can cost me such a significant amount of money.Desired Settlement: 1) A phone call with someone to speak to whom can actually advise me as to what is currently happening with my dispute - and to verify that citigroup actually recieved my dispute.

2) To finally get this negative mark explained or removed from my credit score.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: From Aug this year I started to work with Citibank on their mortgage proposal. During my application process Citibank sent several communications via mail to my address and my office address. This communication included sensitive/private data about me as such as income for the last 6 years, social security numbers, previous addresses, date of birth, family status, mortgage application data - property price, locations etc. When sending to my office address they omitted including my name on the address label, therefore when arriving to the office, several people starting from receptionists, security, HR and Compliance Department did review the information before it was handed to me. This mistake caused private data being available to people who should not have access to these and confidentiality breach from Citibank side. I have immediately contacted Citibank and asked to full investigation. Two weeks later I have been informed by the employee handling my mortgage application process that Citibank will be offering me fraud protection, but I have never received any proposals or communication with regards to the investigation. On the contrary, 2 months later Citibank sent another communication to my office again without stating my name on the address label, therefore I assume no one actually even investigated the issue.

Product_Or_Service: MortgageDesired Settlement: DesiredSettlementID: Other (requires explanation)

Citibank charged me $ 1,000 for the mortgage application. I would like this to be properly investigated and receive my money back, because I do not want to have anything to do with such institution in foreseeable future.

Business

Response:

Dear [redacted],

This letter is in response to the December *, 2013, correspondence received from your office regarding your case number [redacted] for our client listed below.

Mortgagor: [redacted]

Property Address: [redacted]

We have investigated this matter and addressed [redacted]'s concerns with her directly via a letter dated December *, 2013. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you about our investigation. Please contact [redacted] directly if you require further information.

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a $3000 payment to pay off a no interest promotional balance and still was charge interest on in.

Product_Or_Service: riding lawn mower

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund of interest charge.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They have me no effort to fix their error or contact me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There has been no change or effort to resolve this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We again have corresponded directly with our customer. They should receive our response within approximately 7-10 days. If you would like to further discuss the resolution, may I suggest you contact him directly?

Review: reported suspected fraudulent purchases to the company in october. Company has failed to clear my account of these and has reported me as delinquent

Reported suspected fraud to the company. Company said I was not responsible for any of those charges. I have paid in full all of the correct purchases and have a statement showing my balance is zero. Yet, the Company reported me as delinquent to [redacted] and refuses to correct their error. I have sent documentation to [redacted] supporting the above.Desired Settlement: Correct and remove all negative entries from my credit.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of January **, 2015, 8:30 AM, I have NOT been contacted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We mailed a response to [redacted] on January **, 2015 that should be received in the next 7-10 days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is assuming that they have contacted the credit bureaus and I will see my credit restored back to its original state. As of now, this has NOT happened, though they did say it may take a few weeks. Only then will I consider the matter resolved to my satisfaction.

Sincerely,

Review: I reviewed CITI official website on Nov * this year and found that their AAdvantage credit card is of no foreign transaction fees in associate with the Price & Information. Therefore I made several charges from that date. However, I also received an email from CITI today for their introduction of the new benefit. It shows that there will be no foreign transaction fees since Nov **, 2015. Therefore I made a call to see if they can waive the related fee during that period. However, the agent refused to do so and emphasized that this is for new cardholder. I really felt puzzled with her explanation. I am used to being convinced of the official website and if they want to have this kind of interval, they should have sent us existing cardholder an email earlier.Desired Settlement: Waive my foreign transaction fee

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Both you and CITIBANK are very efficient. I really appreciate your assistance. Thank you.

Sincerely,

Review: I am a [redacted] credit card consumer. My $7600 balance has accrued a $2000 plus interest rate in after 12 mnths no interest.

Card [redacted] 07/2014 heating and air system [redacted] credit card

I looked at my statement and didn't see anything about a huge interest rate like this.Desired Settlement: Balance returned to normal this is outrageous. Interest rate for a year over $2,000

Business

Response:

We responded to the customer on July **, 2015 via the U.S. Postal Service. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: I applied and was approved for the Citi Dividend card last October. The promotion which I brought from the Citibank website was to spend $500 on the card within 3 months to receive a $100 bonus. I satisfied the card conditions and spent the required amount within the given time frame, but I have not received the bonus nearly 11 months later. I have spoken to my banker and representatives from Citibank customer service center, but I have not received a response.Desired Settlement: Please give me the $100 bonus which I have been qualified for and signed up for.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a letter from [redacted] in Citibank's Executive Response Unit stating that their "records show that on August **, 2014, we added $100 Dividend Dollars to your account for the promotion."

I did not receive the $100 Dividend Dollars.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I would like for Citi to cooperate with the Revdex.com.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Approximately a year ago a [redacted] representative set my credit card up on auto payment--to be paid on the first of the month with the due date being the [redacted]--so I incurred a late fee every month. They did refund my last 3 late fees, but I believe there may have been others when this was set up a year ago, as for awhile inbeteen I had not balance. This is absolute fraud.Desired Settlement: I would like any other late fees refunded and an investigation into this, was this done to others?

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Review: [redacted] I was told by corp office that my credit card bill will be basically halted or on hold until a issue was resoved with an refrigerator I purchased September 2015 I continued to have issues and fight about these issues until December 2015 but I was told that my account would remain in excellent standing like it was initially as long as I gave them a chance to resolve the issue between me being in the hospital long term and fighting with [redacted] the issue was resolved but hwen I called to see when to resume my normal credit card payment thats when I found out that my account was 90 days past due I HAVE NEVER EVER NEGLECTED MY ACCOUNT I HAVE BEEB IN GREAT STANDING WITH MY [redacted] CARD I AM HURT I CANT CATCH THAT UP THEY MISLEAD ME WHICH HAS HUrt ME AND MY ACCOUNT BUT MOST IMPORTANTLY MY CREDIT 90 DAYS PAST DUE I AM HORRIFIED THESE PEOPLE MISLEAD ME INTENTIONALLY I FEEL DUE TO HURT MEDesired Settlement: Fix my account help me to catch up give me a chance and most importantly FIX MY CREDIT REPORT THIS IS HORRIBLE

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My name is [redacted] and I am giving written consent for citibank to realease information concerning my account to the Revdex.com. I was told verbally and via email which I have a copy of. That I did not have to make any payments on my [redacted] credit card until a issue concerning a refrigerator that was purchased and some unauthorized purchases . I was told that the payments would be deferred until the problem was resolved . I didn't pay like instructed. I later was hospitalized but called Jan to make a payment thats when I was told that my account was behind now all I need is for this to be resolved I can and will pay each penny I owe my [redacted] account was in excellent standing before I got ill. I was written a letter from citibank that they will assist and I am ok with paying my bill and salvaging my credit I was lied to and deceived by [redacted] then Citibank My daughter told me citibank turned me into a collection agency without allowing me to call my daughter called twice after I received the letter and Citibank refussed to discuss the account with her for some unknown reason. I have tried but I have been in a medical induced coma for over 2 months please help me I have been treated unfair yes I have documentation from citi kenya blackwell and letter from Sear saying my account was froze due to fraud and damage fridge I need my credit fixed by Citi

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Review: Citibank [redacted] approved a transaction where I resulted as a fraud victim

Product_Or_Service: Binary options broker depositDesired Settlement: DesiredSettlementID: Refund

Full credit for $250

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi cards refuses to accept responsibility for approving a charge from a merchant ([redacted]) that has been banned in the USA by the CFTC and the SEC for fraud. I was unaware that this was the case when I signed up and deposited $250 which I lost due to the site fraudulent practices. I have spent many thousands of dollars on the credit card and have paid in time always. It is regrettable that Citi does not protect the customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Citi says that I should have read the vendor's T&Cs. I did. But they do not warn US citizens that the CFTC and the SEC ban foreign binary options brokers from marketing or accepting Americans due to the high rate of fraud, including frozen accounts and altered trading clocks, which is what happened to me.Citi and [redacted] and [redacted] and all the banks should not process these types of payments and should warn their clients that these operations by foreighn brokers are illegal.They do not want to listen or accept their mistake. I should not be responsible for fraud.

Review: I have a master card with Citi Thankyou preferred since 2004. I have never been late with a payment. Citi closed the card for inactivity without first notifying me and giving me the option to use the card. All I got was an email saying it was closed. I called to reactivate the card and was told I had to reapply to do so which required a credit check. I have excellent credit and did not want this mark against my score as I have been a loyal customer and only wanted the account I already had since 2004 reinstated. The service rep refused and said this was the only way. Then citi declined the reinstatement. Now I will have that mark against my credit rating of no fault of mine as I have been a customer in good standing with all my citi cards. I feel their lack of notification telling me first what was going to happen before just closing the account demonstrated poor business and service practices and the resulting marks that may now occur against my credit rating are unacceptable. I request that the transactions be reversed by citi.Desired Settlement: I request that any transactions against my credit rating and report be reversed and citi reinstate my mastercard as it was because they did not properly communicate what would happen and the rep did not properly inform me that a denial was even possible.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAs of today I have not yet received any electronic or paper response from Citibank to my issue except for the original letter I called about telling me I was declined and which prompted me filing this complaint. They never even responded to the email I sent them prior to the complaint. What response are they referring to? My card is still closed for inactivity and still declined for reinstatement and the inquiry/activity is still on my credit report which I have asked for to be removed. Sorry I am confused as to what Citibank claims they did. Thank you. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have no choice but to accept their response because they refuse to reverse the entry on my credit report. I did consent to the reinstatement but I was not told it would be an entry or a decline or given proper information when I originally called about the card closure and I still feel I should have been given the chance to use the card before they even closed it. A warning of there terms prior to the closure should have been better customer service than what they did. This resolution is unsatisfactory to me and the matter has been resolved to citibanks satisfaction only. However I am not going to pursue it further as what's the point. Please close out the complaint. Thank you for your time and assistance.

Sincerely,

Review: I registered for a credit card that had the offer of 40,000 [redacted] honors points if I spent $1000 within four months of opening the account. I met these terms. I messages citibank inquiring when my points would be deposited. There reply stated that they did not have on record my promotion. I walked through the same steps tonight to confirm what was offered to me. From the following website is where I clicked for my offer:

I would like citibank to honor what was advertised by depositing 40,000 [redacted] points to my account on file. [redacted] honors acct # [redacted]Desired Settlement: I would like citibank to deposit 40,000 [redacted] honors points into my account on file. [redacted] honors number [redacted]. Thank you for assistance in resolving my concern.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Citibank has either A). Not honored a promotion I signed up for (40,000 [redacted] points) or B). Their advertising was misleading. Their answer of showing I don't have a promotion is inaccurate. I have repeated my steps where I have signed up, and each time the promotion links me to the application. I would accept the following response. A). Honor the 40,000 [redacted] Honors points or B) credit my account $150, which is roughly the cost it would cost me to pay for a hotel night at 40,000 [redacted] points.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I had 2 Citi aadvantage executive credit cards from 2014/01 and 2014/03. I don't use the cards at all in 2015. On may of 2015 I found they charged $900 as membership fee for the year of 2015. I contacted them and told them I don't need the cards at all, I want to cancel the card and get my membership fee back. They rejected my request and they even refused to partially refund me the fee for rest of the year.

The customer service line is [redacted]Desired Settlement: I hope they can refund me the $900 of automatic paid membership fee.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?