Citi

Review: I placed an order using my Citi ThankYou points earned from using my Citi credit card on July **, 2015. Order ID was [redacted], and order was for a $50 [redacted] gift card. Citi claims they will mail the card from within 1-3 weeks of the order.

As of August **, 2015, I have not received the card and the order status is still in "Processing". I have contacted Citi twice about this matter: by phone on August **, and by live chat on August **. The representative from August ** told me just to wait to let them process the order within the 3-week timeframe. This did not happen, so I contacted another representative ("Anthony") on August **.

"Anthony" told me there is an apparently indefinite delay on the processing of gift card orders, and gave me the option to cancel the order. I chose to cancel the order, but the order cancellation has not yet processed. My order still shows as "Processing" and I have not been refunded the points used on this order yet.

In the meantime, the item I ordered (Walmart $50 gift card) is still available to order on the Citi Thankyou website and does not say anything about a delay on gift card fulfillment. This seems rather misleading to me, almost like a bait and switch tactic.Desired Settlement: I would like Citi to follow through on the giftcard order I placed using my Thankyou Points, and give me an opportunity to have the order fulfilled within a reasonable amount of time.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with a representative from Citibank who called me. She told me that the refund of the points was in progress, and that I'd see my points refunded within (approximately) 1-3 weeks. The "1-3 weeks" figure is approximately the same time frame I was given by representatives I spoke with before as to how long it would take for me to be sent the gift card I ordered or receive my points back for the cancelled order.At this point, I still have not received either the gift card I ordered nor been refunded the points. I am still waiting for Citibank/ThankYou to actually refund the points, and am not certain how long it will take to happen (or if it happens). Therefore I cannot consider the issue fully resolved at this point.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My credit card is part of the "Driver's Edge Reward" program. In order to receive the dollars accumulated, I must purchase a new or used vehicle. I did purchase a vehicle and supplied all necessary documentation, however, I was not able to obtain a new registration. This is because the car does not run, and I was unable to get an emissions test. In the State of Tennessee, a driver must obtain an emissions test in order to receive a new registration.

I have been a cardholder since 2002 and carried a balance of $23,000 on my card, paying an average of $400 per month in interest. I have since transferred the balance to another bank and will obviously not use my Citi card again. But, I still believe that I am entitled to the $1,500 in rewards dollars that I requested, as I went through all necessary steps in order to provide proof of sale.Desired Settlement: Receive the $1,500 rewards that I requested.

Business

Response:

We

will be corresponding directly with our customer. If you would like to

further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I increased the amount of the regularly scheduled auto-pay for my Citi Expedia credit card to $100. Instead of updating the existing auto-pay, a new one was established for my old bank account. On November [redacted], Citi proceeded to draft 2 payments from 2 separate bank accounts. The new $100 auto-pay drafted on my old bank account caused an overdraft. Due to this issue, my bank charged me a returned check fee of $36 and Citi charged me a return check fee of $25. I contacted Citibank when I returned from a cruise on November [redacted]. I explained the situation and via Secure mail was assured the $25 would be credited back to my account. When I stated I also wanted the fee that was charged by my bank, I was told to fax the paperwork for review. I faxed the paperwork 2 times, then on December [redacted] received a response Citi could not handle the request via Secure Mail. I call customer service and spoke to a representative that stated that the $25 would be credited when it posted to the account at the end of my billing cycle and she was also going to follow-up regarding the $36. It is now December [redacted], my billing cycle closed on December [redacted] and I have received zero credit for the $25 and no contact from Citi regarding the $36. This type of customer service is absurb. My credit is being ruined over a system error that they are not willing to take responsibility for. It is a small amount of money, it is the principle of the matter. I would like to be credited for the charges due to this error and I would like an apology.Desired Settlement: I would like the $25 return check fee credited back to my account and a refund for the $36 overdraft fee that was charged to my account. In addition, I would like an apology and the customer service agents educated on how to handle these type of issues. I have every message that was sent via the Secure Message, I also have the bank statements that show that 2 different payments ($100 and $63) were drafted out of 2 different bank accounts on the same exact day . the $100 payment resulted in an overdraft of $36 the 1st time it was submitted, but subsequently cleared on the 2nd attempt. I can fax all paperwork to show the exact sequence of events.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The business has refunded all the fees associated with this issue, therefore the matter has been resolved. Thank you for your help with recouping the monies.

Sincerely,

Review: In the middle of Aug I had lost my son [redacted]. His sister is doing fine and will remain in hospital for months to come. Yes they where twins. After getting the news of my son I went to the café there in the hospital. I accidently left my wallet and cell phone. There was a lot on my mind. As a result my wallet and cell phone was tooken. I reported the fraud to Citibank and was told it will be investigated which takes 30-60 days to complete. I have already exhausted the 30 day time frame. No reply or information from Citibank. I contacted a lady by the name of [redacted] who assured me that she would assist me. She advised me that I need to fax in my social security card She provided a fax number to fax in the social security card. The nursing staff was nice enough to fax the social security card for me to the fax number [redacted] provided. After leaving [redacted] voice messages for two days asking her to confirm receipt of the fax she finally called me back on the third day. She informed me that she did get the fax of the social security, however the fraud department had sent me out a letter requesting verification of my social security number. Why didn't she tell me that at first ? I could have just sent both back at the same time. She stated the fraud department wanted me to sign and send the form back so they can confirm my identity. I made contact with [redacted] a week later to see if she could resend the social security form so that I could get it back to them as soon as possible so I could get both of my credit cards accounts reinstated which was closed as a result of the fraud. She stated she would re mail the social security number verification form back out to me. Two weeks has past. [redacted] is now refusing to answer and of my call. I have leave her over 7 voicemails in the last 14 days. She hasn't even even reached out to me to at least say "Hey [redacted] I was just calling you to see if you got a chance to return the form back yet". I haven't heard from her at all in the last 2 weeks. I have sent a secure message by login onto my account via [redacted]. requesting the letter be resent out. I have since moved and that my be a reason as to why I haven't received the letter. I received a message stating someone from there fraud department would contact me within 24 hours. That was 72 hours ago.Desired Settlement: I'd really appreciate it if someone would take a couple of minutes to contact me so I can have my accounts reinstated . I am being punished as a result of the fraud that took place on my cards.

Business

Response:

Dear [redacted]:

I spoke to [redacted] and reinforced that his Hilton HHonors® Gold Card ending in [redacted] and his Citi Simplicity Card ending in [redacted] are currently undergoing a verification review and we require specific Social Security documentation. To complete the review, we requested that he return the completed and signed SSA-89 form, along with a copy of his Social Security card. I confirmed with [redacted] that the documentation was received on October **, 2013 and was forwarded to the appropriate area for investigation. I requested that he allow up to 45 days for the investigation to be completed. At that time, I will contact him to further discuss the matter.

Should you have any additional questions regarding this matter, please contact me at the above address.

Sincerely,

Presidential Communications

Review: We have been best buy customers for a little over 5 years now. We had a promotional offer that was no interest with payments that expired in November 2013. Upon receiving my bill in December I noticed that the interest charges of $600 had been applied to account. I don't understand why this was done since I hadn't even received my December bill yet to be able to pay off my promotional balance so to no incur this interest fee. I called in to speak to someone about it and the best that I was offered was a credit of half that interest charged. This I feel is unacceptable since I was never given the opportunity to receive my bill and pay it off. I did pay it off over the phone with the representative I spoke with however I would still like my entire amount back. As I said we have been loyal customers for the last 5 years and are in the market again to upgrade our entertainment systems. As much as I love shopping with you I may have to look at other options if I'm going to be treated this way. I look forward to a response. Thank you kindly.Desired Settlement: DesiredSettlementID: Refund

$300 in remaining interest credited back to our account

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response. Citibank, N.A. is the issuer of the My Best Buy credit card.

We have completed our investigation into [redacted]'s My Best Buy credit account. Our records reflect that the billing statement dated October **, 2013 advised that [redacted] must pay the promotional balance of $1,190.05 in full by 11/**/13 to avoid paying deferred interest charges. We received a payment of $25.00 on November **, 2013. Because the promotional balance was not paid in full by the due date, deferred interest charges totaling $591.98 billed to the account. Our records show that [redacted] contacted our Customer Service Department on December **, 2013 and half the interest fees totaling $295.99 were credited to the account. We have included copies of these billing statements for your records.

As a goodwill gesture, we have credited an additional $295.99 in interest charges and [redacted] will see this credit on next month's billing statement. Please note that this credit is a one-time courtesy that will not be extended again in the future.

Thank you for your patience. If you have any further questions, please contact us at the address listed above.

Sincerely,

Response Unit

Review: My payment history through Best Buy's credit has a payment 30 days past due that is unwarranted. My creditor through Best Buy has switched 2 times in the past few months and 3 times in the past year or so. Every time a new creditor is assigned my contact information is incorrect and I do not receive statements, bills, notifications, etc. regarding my account balances. For November Best Buys contracted creditor Citi group did not notify me of my accounts due dates or amounts. I received absolutely no correspondence. When they called me (after my bill was 30 days overdue) I promptly made payment, updated my contact information that had not changed, and was told that I would receive notifications moving forward. As of Jan. [redacted] I have yet to receive any sort of billing or information regarding my account statuses. When I looked up and called the Best Buy account number to make a payment I was told my payment was due 2 days later. 48 hours until my payment was overdue and I had not yet received a single notification, bill, or correspondence in any form. I made my payment and transferred to a customer service representative who then told me the reason I have not been receiving any bills, account info, or correspondence is because I have somehow been signed up for paperless billing, despite not having an online account registered, and with an incorrect email address on file. I was told by the representative [redacted] that this was the reason I was not receiving any notifications or bills. I have no problem paying the money owed, I have no problem with the product I received, but I have very serious concerns with the way Best Buy refuses to contact me or send me any sort of billing notifications despite clarifying my contact information and requesting it multiple times.

Product_Or_Service: ElectronicsDesired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting my payment history be reflected to show that my payment for November was not 30 days late, but rather not collected within 30 days as a result of Best Buy failing to notify me of the amount and dates due. I would like that information updated so that the late payment is removed from my credit history.

Business

Response:

Dear [redacted]:

Your recent complaint filed on behalf of [redacted] has been forwarded to us for review and response. Citibank, N.A. is the issuer of the My Best Buy credit card.

We have adjusted the payment history of [redacted]'s account to remove any derogatory marks. In addition, we have submitted an update to the credit reporting agencies, Equifax, TransUnion and Experian, requesting that his My Best Buy account be reported paid as agreed. Please allow these agencies 4-6 weeks to update their files.

Our records also reflect that [redacted] is enrolled in paperless statements. If he wishes to de­-enroll in paperless statements he may do so online at [redacted] or by calling our Customer Service at ###-###-####. Our telecommunications num ber for our hearing impaired customers is ###-###-####.

Should your office have any further questions regarding [redacted]'s account, please feel free to contact us at the address listed above.

Sincerely,

Review: I have had a citi-card for several years and recently my rate was increased from 7.99 % to 29.99% because of a late payment. There was no clear indication that this was a part of our agreement and while there may be a link on the onilne payment page making this kind of rate increase is completely unethical and predatory. I can understand a slight rate increase because of late payment but to increase it so drastically is completely beyond reason.Desired Settlement: To change my interest rate to 12.9% this is higher than my original rate of 7.9% so I will be paying a higher rate since I was late but it is much more reasonable than the ridiculous rate of 29.99%.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I applied and was approved for the Citi Dividend card last October. The promotion which I brought from the Citibank website was to spend $500 on the card within 3 months to receive a $100 bonus. I satisfied the card conditions and spent the required amount within the given time frame, but I have not received the bonus nearly 11 months later. I have spoken to my banker and representatives from Citibank customer service center, but I have not received a response.Desired Settlement: Please give me the $100 bonus which I have been qualified for and signed up for.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a letter from [redacted] in Citibank's Executive Response Unit stating that their "records show that on August **, 2014, we added $100 Dividend Dollars to your account for the promotion."

I did not receive the $100 Dividend Dollars.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I would like for Citi to cooperate with the Revdex.com.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Citibank transfered $1,904.00 on my credit card into a US Bank account to [redacted] account and want me to pay for there mistake. the money was suppose to be depositted into my US Bank but I never recieved it. I filed 3 fruedulent charges with Citibank but the keep telling me they cant do anything about it. This has been going on since April Citibank keeps (harrassing me) calling me about 5 times a day for a payment on the money I never recieved. US Bank informed me they are unable to retrieve the funds. I paid $60 to Citibak toward my bill in April and May before I found out they to my money out of my account and gave it to [redacted]. NOT SURE WHY THEY CANT GO AFTER THEM TO GET THE MONEY BACK ?Desired Settlement: Give me my unautherized money back that they took out of my accout and gave it to [redacted].

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi bank has NOT tried to contact me ...they just keep calling me and asking for a payment for money I never recieved. They unautherized took $1904.00 out of my account and gave it to [redacted] and want me to pay for it. I have never heard of this Cororation and getting sick and tired of Citi Bank harrassing me about money they took out of my account and gave it to another person. They need to go after [redacted] for their money and return my money to my account ASAP. I WANT MY MONEY BACK AND NEED CITI BANK TO STOP HARRASSING ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The credit company continues to do nothing even though they unautherized a transfer of $1900.00 from my credit card and into an account I never heard of and want me to pay for their illegal actions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Review: I contacted [redacted] 3 months ago to work out a payoff on my account [redacted] when I was 300 dollars away from paying off my balance owed. My wife had lost a job and our financial situation had changed. We were faced with impending finance charges which amounted in six hundred dollars for one purchase and another 600 hundred dollars for another purchase. But we only owed 300 hundred dollars total for both purchases. We were told that we would have to come up with 300 dollars for both purchases inorder to pay the account off. We were unable to do it due to lack of work. We now owe over 1100 dollars since we were unable to do both. I was laid off from my work 2 weeks ago and cannot continue to pay the excessive, exorbinate interest and finance charges due on this account. I bellieve that [redacted] has unfair and insensitive business practices and should have worked with us on this matter since this will adversely affect my credit. I also was always on time with our payment and never late.Respectfully,[redacted]Desired Settlement: I would like [redacted] to allow us to pay off the original amount owed for the purchases in the amount of 300 dollars and not 1200 dollars.

Business

Response:

Due to security concerns we are no longer sharing our responses to the customer with the Revdex.com. We are responding directly to [redacted]. He will receive our response in 7-10 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]We received a letter from Citi. They offered to lower our bill by 319..01, which was around what they original amount owed on the account. Unfortunately, that will still leave a balance of over a thousand dollars. These charges are all interest and deferred fiance charges. this is not accepatable. I want to pay what I owed on this account which was 300.00 dollars.

Respectfully,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Their response is hardly acceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: Approximately a year ago a [redacted] representative set my credit card up on auto payment--to be paid on the first of the month with the due date being the [redacted]--so I incurred a late fee every month. They did refund my last 3 late fees, but I believe there may have been others when this was set up a year ago, as for awhile inbeteen I had not balance. This is absolute fraud.Desired Settlement: I would like any other late fees refunded and an investigation into this, was this done to others?

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Review: Last year I received a letter stating that my [redacted] Card would be transferred to a [redacted]. At that time I called [redacted] and said that I didn't want a [redacted]. I was told that it didn't have to be transferred. I just recently found out that it had been transferred anyway, although I never received a [redacted]. I called and asked that it be transferred back and was told that they couldn't do that. I mentioned that I had called when I got the letter and they told me that I hadn't called. I asked to speak to a manager, but was told there wasn't one there. I find that hard to believe that there was no manager there to speak to me on a weekday morning. I asked that a manager call me back and asked what number they had on file for me. I was told that they couldn't tell me. So I gave them my cell phone number to call and even made the girl read it back to me. I then asked if that was the number they had on file for me and she said it was. I never received a response. I have had [redacted] credit card since 1995. It's sad that I'm a long time customer and am being treated so poorly.Desired Settlement: I want the [redacted] transferred back to the [redacted] Card. I don't want to open a new account. I want my credit history intact and under the same card number I have had for all these years.

Business

Response:

Tell us why here...Good day,We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Review: This store offered me a special promotion offer, if I purchased something and, was approved for credit with there store. As long as my purchase was paid off in one year, there would be no finance charges. The in store finance department gave me a total amount that I would need to pay to complete pay off in one year that I agreed to. I had one late payment and made it up the following month. They told me they allowed one late payment and that would not change the agreement. After that I had this set up for automatic deduct from my checking account to avoid problems. The monthly amount they told me was short and now I HAVE TO PAY INTEREST ON THE LOAN. I called the company and told them THIS ISN'T FAIR BECAUSE THEY ARE THE ONE WHO GAVE ME THE MONTHLY PAYMENT TO COMPLETE IN ONE YEAR. NO ONE WANTS TO PAY INTEREST OR FINANCE CHARGES WHEN IT COULD AND SHOULD HAVE BEEN AVOIDED. The [redacted] told me that if I paid off the outstanding loan today she would waive the interest charge. I told her if I could do that I wouldn't have a balance now. She said this was all she could do. This company is a joke. THINK BEFORE USING THERE OFFERS. SHE WOULD NOT EVEN ADMIT THIS IS THERE MISTAKE ON THE MONTHLY AGREEMENT MADE. I SHOULD NOT HAVE TO PAY FOR THERE MISTAKE BY PAYING ANY ADDITIONAL CHARGES.

Product_Or_Service: BedroomDesired Settlement: DesiredSettlementID: Other (requires explanation)

REVIEW YOUR FINANCE DEPARTMENT PERSONAL GIVING INCORRECT MONTHLY PAYMENT AMOUNTS TO CUSTOMERS.HONOR WHAT SHOULD BE MADE RIGHT FOR THE ON TIME PAYING CUSTOMERS.SUPERVISORS SHOULD REVIEW EACH CUSTOMER ACCOUNT ACCORDING TO THERE INDIVIDUAL ISSUES YOUR COMPANY MADE AND, MAKE IT WHOLE, INSTEAD OF LUMPING EVERYONE IN THE SAME BLANK.CORRECT MY ACCOUNT NOW WITH NO ADDITIONAL FEES INCURRED.STOP TRYING TO MAKE THIS MY FAULT.ADMIT WHEN YOU ARE WRONG.

Business

Response:

We have corresponded directly with our customer. If you would like to discuss the resolution, you may contact the customer directly.

Review: Failed to send billing statements in any form

No billing statements were sent in the last year. No email, no postal mail, etc.

Resulting in expiration of promotional deferred charges.

Called and no resolution available only to "enroll" to begin to get billing statements.Desired Settlement: Reason payment plan on "new" balance.

Business

Response:

Thank you for your communication regarding [redacted]s My [redacted] account. We will respond directly to the customer within the next 7-10 business days. If you would like to discuss the resolution, you contact [redacted] directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Until closure is reached case is not resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Review: I registered for a credit card that had the offer of 40,000 [redacted] honors points if I spent $1000 within four months of opening the account. I met these terms. I messages citibank inquiring when my points would be deposited. There reply stated that they did not have on record my promotion. I walked through the same steps tonight to confirm what was offered to me. From the following website is where I clicked for my offer:

I would like citibank to honor what was advertised by depositing 40,000 [redacted] points to my account on file. [redacted] honors acct # [redacted]Desired Settlement: I would like citibank to deposit 40,000 [redacted] honors points into my account on file. [redacted] honors number [redacted]. Thank you for assistance in resolving my concern.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Citibank has either A). Not honored a promotion I signed up for (40,000 [redacted] points) or B). Their advertising was misleading. Their answer of showing I don't have a promotion is inaccurate. I have repeated my steps where I have signed up, and each time the promotion links me to the application. I would accept the following response. A). Honor the 40,000 [redacted] Honors points or B) credit my account $150, which is roughly the cost it would cost me to pay for a hotel night at 40,000 [redacted] points.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: On 12/**/2014, I signed up for a [redacted] card at the [redacted] Mall in [redacted]. This was the worst decision of my life. I was told that if I Signed up for the card, I would get a $10 off coupon that I could use immediately. It may show up on my card, but would be removed before the first billing cycle. It was not. I called when I received the first statement and was told not to worry; it would definitely be removed by next statement. Today, when I checked the mail, I received a bill, plus interest, plus a nasty phone call saying I was past due. The first girl I spoke to said she didn't care if I contacted the Revdex.com and told me I made the purpose, the second girl transferred me to [redacted], whose ID number was [redacted]. He finally told me that it was a glitch in the system, and many people were having this problem and were in collections because their coupon didn't register properly. This glitch seems to be quite convenient for them. He said I may have to call a third time even though he waived the charges because interest may accrue in the middle of the month. Interest on a coupon. The stress and being late for work has created and undue toll on me. I am beyond frustrated and will never shop at a [redacted] store again, even though I was going to buy a mattress from there. Scamming everyone by blaming a glitch and putting people in collections because you never intended to award or honor the coupon promised in ludicrous. Someone needs to speak out for all the others out there that are being ripped off by [redacted]. I am beyond disappointed and demand a resolution to this incomprehensible matter.

Product_Or_Service: lingerieDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a notice showing my account zeroed out, compensation for the time and effort this "Free" incentive has caused me, and a formal apology for the frustration and toll this has taken towards me, my family and my credit.

Business

Response:

Case Number: [redacted]Hello:We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thank you,[redacted] | ID [redacted] Executive Response Unit

Review: A debit card issued in my name expired on 1/**. I called Citi prepaid on 3/*/15 and 3/**/15. Verified complete balance of $340 is on the card. This card is from my employer and I paid taxes on this amount in2014.The letter and pamphlet with which the card came states under expiration clause that it subject to fee of $3.00 per month and a reissuance fee of around $7. Thereis no mention of entire account balance being lost.I spoke to 5 people in 2 different calls and the response is that new card will not be issued And the money is gone. I explained that it is not stated that I will lose all my money. I requested they charge me applicable fees and give me the rest of my money. They rudely refused. This is wrong. Citi prepaid has $340 which is rightfully mine. They're a big company and it is a very tiny amount for them but a significant amount for me. I believe I am protected by some rule or law that they cannot just refuse to give it to me.Desired Settlement: Issue a new card after deducting stated fees for 2 months.

Business

Response:

Tell us why here...[redacted]?

Revdex.com

Case # [redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on March **, 2015 from [redacted] regarding a promotional prepaid card (not a payroll card) issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.

[redacted] states that her employer gave her this card and she paid taxes on it (the funds), that she was treated rudely and that there is a law that states Citi must reissue the balance.

After researching [redacted]’s complaint, it was confirmed that this prepaid card was issued in January 2014 with an expiration date of January **, 2015. In accordance with applicable law and regulations, this expiration date was embossed on the front of the card; displayed on the cardholder materials (i.e., “valid thru 01/**”); disclosed in the terms and conditions that accompanied the card with an explanation that the funds would no longer be available after the expiration date. In addition, we found no evidence of rude treatment when she contacted our call center.

We spoke with the customer on March **, 2015 when she related that her employer had misinformed her about the type of card issued; omitting that this is a rebate card. As a one-time courtesy, the account balance was reissued, less the card delivery fee of $6.95 for a total of $333.05.

We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Review: Citi AAdvatage card sent me a promotion in Aug-2014 saying “enroll, you will receive 2 [redacted] Club one-day passes when spending $1250 on eligible purchases at electronics & computer, clothing, toy and department stores by 12/**/14 ” There was no exclusive, or any specific terms provided in the offer. I enrolled and spent more than $1250 with my Citi AAdvatage card by 12/**/14, including a purchase of iphone at [redacted] ($912.68 on 12/**/14) and shopping at [redacted] (total of $350 on 12/**/14). I think these are eligible purchases (electronics and department store), however, Citi/AAdvantage claimed that they were not and refused to award me the 2 [redacted] Club One-day Passes.

My Citi AAdvatage card account ending in: [redacted] Invitation number: ###-###-####Desired Settlement: 2 [redacted] Club one-day passes are desired as the advertisement offers.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A voicemail message was left by a Citi agent, who asked me to call Citi back. No solution to this issue provided or any suggestions left in the message. I would ask for a recordable way which shows how Citi will fix this issue, email preferred if Citi would like to avoid showing their decision on Revdex.com but to contact with me directly instead. Thank you!

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: Citibank [redacted] approved a transaction where I resulted as a fraud victim

Product_Or_Service: Binary options broker depositDesired Settlement: DesiredSettlementID: Refund

Full credit for $250

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Citi cards refuses to accept responsibility for approving a charge from a merchant ([redacted]) that has been banned in the USA by the CFTC and the SEC for fraud. I was unaware that this was the case when I signed up and deposited $250 which I lost due to the site fraudulent practices. I have spent many thousands of dollars on the credit card and have paid in time always. It is regrettable that Citi does not protect the customer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Citi says that I should have read the vendor's T&Cs. I did. But they do not warn US citizens that the CFTC and the SEC ban foreign binary options brokers from marketing or accepting Americans due to the high rate of fraud, including frozen accounts and altered trading clocks, which is what happened to me.Citi and [redacted] and [redacted] and all the banks should not process these types of payments and should warn their clients that these operations by foreighn brokers are illegal.They do not want to listen or accept their mistake. I should not be responsible for fraud.

Review: I never received a statement for five months on a purchase charged of the amount $107.71. [redacted] charged me $107.94 in late fees refusing to reverse

On May [redacted], 2015, I received a notice via [redacted], in regards, to a payment/bill not paid for a product bought at a [redacted] store on December **, 2014, in Reno, Nevada for the amount of $107.71.

I spoke to one of the representatives about this and informed him I never received statements for the purchase and he stated the statements showed online statements only (in which I contest NEVER signed up for) and the statements were sent to my email address. I informed the representative, [redacted], I never signed up for email statements and I had not received anything by email. [redacted] verified the email address and it was found to be a wrong email address. I again requested a reversal in late charges and [redacted] informed me I would have to contact the collection department on the next day to speak with them. I paid the $107.71(amount of original purchase) and received the confirmation number of the transaction.

On May [redacted], I called the collection department. Not only were they rude, but spoke to me in a manner of being a liar. I explained to them (representative and the [redacted]) of what had happened and she again insisted I changed the statements to online only and the only thing they were going to reverse is $35.00 in late fees. She insisted there were numerous calls to my cell phone (no calls/messages received) as I can guarantee if I knew this was a matter it would have been handled promptly. I informed her I wanted my account closed and will never use [redacted] as a merchandiser again. She was uninterested in keeping me as a customer and informed me if I did not pay the balance in full I would be jeopardizing my credit and more charges would incur. I informed her I was driving to an appointment and I would deal with this when I got home.

Later that evening I called and spoke with a representative, [redacted], and I paid the remaining balance of late fees of $107.94. I gave [redacted] my corrected email address and confirmation was forwarded to me.

I never received any notification that this was in a collection status and late fees and interest was incurring until five months later. No notification by mail or notification by phone!Desired Settlement: reimbursement from [redacted]-Citi group for the late fees paid

Business

Response:

We responded to the customer on May **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.