Citi

Review: In September of 2014, I received a phone call from [redacted] credit that I was overdue on my payment. I was surprised, as I had made the minimum payment online prior to labor day weekend, and expressed this to the customer service rep. I asked what I needed to do to bring my account current, and he said he could put me on a payment plan where I paid $109 for 3 months. This would put me current and in good standing with my account. I was concerned about this as I was doing what I could to keep my credit up, and didn't want them to close the account or to keep reporting that I was late.

The payments were taken out on the date they were agreed upon, and the plan was fulfilled. I thought all was well.

In December, I called to see what I needed to do about my next payment since the plan was complete, and expressed that I wanted to keep the payment plan going. I also requested a new card as my card had expired in November of 2014 and had yet to receive another. The customer service rep lead me to believe that I was all set, and was continuing my payment plan. He then informed me that [redacted] had decided to not renew my account, therefore it was closed. I wanted clarification, and without my knowledge, was transferred to an outside credit company to which I was disconnected as it was after their business hours.

I was upset and confused, as I was told before agreeing to the payment plan, that if I fulfilled this payment plan (to which I did), that my account would be in good standing again. This was not true and a complete deception.

On top of this, in February 2015, I find out that my payments did not continue as I thought they were in January as I thought they were from my conversation with the representative. I immediately made the payment to bring my account to good standing.

On Feb. [redacted] 2015, I followed up with a phone call to [redacted] customer service about this error on their behalf. I then dealt with a very apologetic, very nice representative, who refunded the Jan. late fee due to their error, and said that I would be receiving a letter in the mail within 7-10 days indicating this reversal, and that it was due to a customer service error. I was very concerned about my credit, and was told that this mistake made by [redacted] Credit would also be reported as their mistake to the credit bureaus, as well as my account being in good standing, which would be reporting on March *, 2015. I asked them to confirm this multiple times to which they did.

On March **, 2015, I still had not yet received the promised letter stating their mistake. I ran my credit report, and not only does it not show the corrections for their errors, it shows that my account is past due which it is not.

I called customer service (3/**/15), who then told me that they can not write such a letter indicating their mistake at all (lie). But they can verbally "guarantee" that my account is in good standing, just can't write a letter or report this good standing to the credit bureaus (another lie, I am waiting on this doc now per the last rep I talked to). It turns out the promised letter was never mailed, and a letter stating nothing of what they promised, was sitting in my online account all along.

I was then transferred to the "top account manager" who said he could only send one of these letters if he had "proof" of the rep's mistake. As he saw nothing in the notes, he couldn't do it. It is not MY fault that a [redacted] Rep did not notate this down or fulfill what they are supposed to.

I was later told by this rep that he could never send out a letter stating [redacted] made a mistake, even if he had proof the rep had said so, another lie.

Lastly, going over my statements, I see that during this agreed upon payment plan, I continued to receive late fees even though I was making the agreed upon payments.

This whole fiasco has severely hurt my credit. It seems as though [redacted] Credit will simply tell the customer whatever they want to hear, whether it iDesired Settlement: I want [redacted] Credit to retract the statements from my credit report from January that I was late as it was due to their customer service error.

I want my March credit reports to also reflect that I am in good standing and not overdue as it currently states, as it is undisputed on my account, statements and their "verbal guarantee" I am in good standing. I want a letter from [redacted] confirming this as well. (this letter was promised in my account on 3/**/15, and am still checking for it)

I

Business

Response:

[redacted]Hello and Good day,We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly. [redacted]Boise Executive Response Unit?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did nothing to reconcile this matter. This company has mislead and lied to me multiple times, and will not own up to it. It is affecting my credit and all I want is for them to retract the negative reporting from my January report, as their customer service representative mislead me to believe that they were helping me, which was untrue. They did call me, only to notify that they won't do anything and had zero intentions to do anything to come to a solution. I am continuously appalled by this company and regret ever working with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They keep referring to dates back in September. My complaint revolves around Dec-February activities. They are doing nothing to reconcile this. They sent a letter to me referencing a payment plan set up between them and myself back in September. I am not arguing that a payment plan was set up. I fulfilled the payment plan as agreed to. I am complaining because I asked to continue the payment plan but instead this didn't happen, and it was reported to the credit bureaus that I missed payments in January. THIS is what I want fixed. Their customer service apologized to me and told me it would be fixed numerous times, and it never was.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Hello and good day,We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly. [redacted]Boise Executive Response Unit

Review: They do no honor their Debt Protection service.

I am a long time [redacted] customer, and have always appreciated their service and products. I also have been signed up for their Debt Protection plan, although I never for a minute suspected that I would need to use it.

Then 11-**-2013 the company I worked for was sold and the business moved out-of-state, leaving me without a job. I have continuously looked for work since then with little luck. I have found temporary jobs here and there, but nothing permanent. Then about three months ago everything came crashing down. I was out of money.

I called the folks at the Debt Protection number thinking I could get some help and protect my credit rating, which had always been perfect. I was asked various, legitimate questions until I mentioned that I was also, which looking for full-time work, doing some web design business on the side and was getting enough money to slightly slow the bleeding, but certainly not enough to coming close to paying my bills.

I could almost hear the glee in his voice when I said that, and he said, oh, you're self-employed, you don't quality for the program.

So I figured I'm now screwed, no ability to pay, late fees and interest piling up, and thrown to the wolves by the insurance company. What a surprise.

Then yesterday I get a call from CitiBank asking for a payment. I explained what had been going on and I would not be making a payment, that I couldn't make a payment. The man then said to cancel the Debt Protection service and call him back, that they could work with me.

So I called the Debt Protection people today and cancelled the service, then I called the CitiBank ([redacted]) card services to tell them I what I had done, and asked what we could now work out.

The lady I talked to said nothing, that I would have to wait ten days and then try calling them. I told her that the man I had talked to said as soon as I cancelled the plan to give them a call, not to wait ten days.

So now I get to paid another ten days worth of late fees and interest and look forward, I suspect, to yet another runaround.

I'm ready to give up.Desired Settlement: I just need help.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business, [redacted], has not addressed anything with me. I haven't heard a word. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After cancelling the Debt Protection Plan according to their instruction, they said they could then help me. They finally called me today. The first person I talking to said if I could make a minimal payment, maybe as low as $20.00 a month, they could work with me until I got back on my feel. She then passed me on to a man who said something quite different. As near as I could understand it, I could pay around $114.00 a month, which is higher than my minimum was when I was in good standing. However, if I had a source of income - employment - they could drop the fee to around $36.00 a month. It's being unemployed that's causing the problem. So the less ability I have to pay, the more it costs me, by far. I have no idea what's going to happen next, but there is no way that I can currently pay the amount they insist on. Meanwhile, he said they would continue to pile on late charges and interest.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Review: I had 2 Citi aadvantage executive credit cards from 2014/01 and 2014/03. I don't use the cards at all in 2015. On may of 2015 I found they charged $900 as membership fee for the year of 2015. I contacted them and told them I don't need the cards at all, I want to cancel the card and get my membership fee back. They rejected my request and they even refused to partially refund me the fee for rest of the year.

The customer service line is [redacted]Desired Settlement: I hope they can refund me the $900 of automatic paid membership fee.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Paid off my truck and received my title but lost it now I'm trying to get a copy of it but you you still have a lien on my truck 2001 ford ranger.

Listed on previous question.Desired Settlement: My title

Business

Response:

Weare in receipt of your correspondence forwarded to CitiFinancial Auto by the BetterBusiness Bureau regarding the above referenced vehicle. We appreciate theopportunity to address your request. Please be advised that our recordsindicate that upon payoff of the account, CitiFinancial Auto released the originallien and mailed all release documents to the address of record on or about 04/**/2006. Enclosed please find a lienrelease form that may be presented to the motor vehicle department for removingCitiFinancial Auto’s lien on the referenced vehicle.

Review: My bank sent a check to Home Depot to pay my credit card and it was cashed on 6 January 2016. Today it has not been credited to my account. I have made several calls. When I made a call around ** January 2016 I was told it would take 7 days to find the payment , yet I received an e-mail stating it would take 6 weeks before it could be found. I gave them all the information I received from my bank, Check number, Date send, tracking number and the date it was cashed.Desired Settlement: I want them to credit my account or send me the check back, as I feel it shouldn't take me that long to find the money.

Business

Response:

We responded to the customer on February *, 2016 via the U.S Postal Service. The customer should allow 7-10 business days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: [redacted] I was told by corp office that my credit card bill will be basically halted or on hold until a issue was resoved with an refrigerator I purchased September 2015 I continued to have issues and fight about these issues until December 2015 but I was told that my account would remain in excellent standing like it was initially as long as I gave them a chance to resolve the issue between me being in the hospital long term and fighting with [redacted] the issue was resolved but hwen I called to see when to resume my normal credit card payment thats when I found out that my account was 90 days past due I HAVE NEVER EVER NEGLECTED MY ACCOUNT I HAVE BEEB IN GREAT STANDING WITH MY [redacted] CARD I AM HURT I CANT CATCH THAT UP THEY MISLEAD ME WHICH HAS HUrt ME AND MY ACCOUNT BUT MOST IMPORTANTLY MY CREDIT 90 DAYS PAST DUE I AM HORRIFIED THESE PEOPLE MISLEAD ME INTENTIONALLY I FEEL DUE TO HURT MEDesired Settlement: Fix my account help me to catch up give me a chance and most importantly FIX MY CREDIT REPORT THIS IS HORRIBLE

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My name is [redacted] and I am giving written consent for citibank to realease information concerning my account to the Revdex.com. I was told verbally and via email which I have a copy of. That I did not have to make any payments on my [redacted] credit card until a issue concerning a refrigerator that was purchased and some unauthorized purchases . I was told that the payments would be deferred until the problem was resolved . I didn't pay like instructed. I later was hospitalized but called Jan to make a payment thats when I was told that my account was behind now all I need is for this to be resolved I can and will pay each penny I owe my [redacted] account was in excellent standing before I got ill. I was written a letter from citibank that they will assist and I am ok with paying my bill and salvaging my credit I was lied to and deceived by [redacted] then Citibank My daughter told me citibank turned me into a collection agency without allowing me to call my daughter called twice after I received the letter and Citibank refussed to discuss the account with her for some unknown reason. I have tried but I have been in a medical induced coma for over 2 months please help me I have been treated unfair yes I have documentation from citi kenya blackwell and letter from Sear saying my account was froze due to fraud and damage fridge I need my credit fixed by Citi

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, [redacted]

Citi aka OneMain Financial has harassed me for 6 months saying I owe them more money than I paid. I paid then every month $125.00 even when my statements said I had no payment due for that month. What was happening was my payments were being applied to interest and nothing to the balance. I feel they stole over 600.00 from me and harassed me every day.

Review: Re: credit card ending in [redacted]. I called to cancel this credit card effective immediately at 8:11 PM on 5/**/14. Of course it always takes a couple minutes to get past the automated crap but then I was connected to "[redacted]". I then told "[redacted]" what I wanted and she asked me why. I told her why although I don't think it's any of their business. Anyway, she couldn't help me either so she transferred me to "[redacted]" with whom I had to go through the same steps again. By now I have lost 6 minutes and 29 seconds of my life which I shall never get back.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my credit card cancelled immediately. It should not take 90 days and not even 90 seconds to delete my information from their computer system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December **, 2013 I consolidated some bills. I called and got the payoffs and submitted necessary documents to the bank. The transaction was completed within 3 hours. On March **, 2014 I receive a letter address from Citi Card. Another Citi Card account was paid off in the same transaction, but the information on the letter reflects my sears card information. I talk to three persons at the contact number and was informed that the payoff was processed on January **, 2014. I asked why did it take so long to process. The reply was thats when the bank sent it. I addressed that issue with the bank and their response was that transactions were final the day I signed it. Any Suggestions!Desired Settlement: DesiredSettlementID: Other (requires explanation)

The date of transaction to be final and no payment due.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I'll give you the entire story.

Back on April **, 2014, I ordered a stereo from some company in China. I went through [redacted] while using my CITI credit card for the actual payment. I figured I would be protected. It took 1 month for it to arrive. I got it installed, turned out to be NOTHING like the description of the product, after about 5 or 6 emails to the merchant they finally responded and they admitted that the stereo had a software upgrade that changed all the software. the unit kept freezing, had to reboot it all the time it was not doing its job as a stereo. nothing really worked right. it was physically different from every piece of documentation on their website. I even sent them [redacted] videos illustrating frustration and lack of functionality. after about 2 weeks of that I requested an RMA. they never responded. I finally had to yell at them to get them to issue an RMA. I sent the device back. they received it about 2 weeks later on their doorstep. they told me I needed to wait for a week for processing the refund. The total amount is $613.34.

This is about mid march now of 2014. I waited and waited, emailed them, no response. online chatted with them, got promises no resolution. they said they contacted their finance department. they said the money was taken out of their account. turns out that was not all the way true.

I finally opened a dispute with CITI. emailed them back and forth with every single step I made to get this resolved. I have a complete thread, copies of online chats, etc. CITI told me I needed to wait 45 days minimum for the merchant to respond. they gave me a preliminary credit to my CITI card. The merchant was not truthful to their response, CITI pulled the credit away after the 45 days expired. I was dealing with the merchant again trying to get this resolved but got nowhere. they told me to contact [redacted].

I contacted [redacted] They told me the money was not physically pulled from the merchant's account so they were going to create a ticket internally to get that done. they told me to wait 3 days. I did. I called [redacted] back, they said the money was pulled out of the merchant's account on in july 2014 so they told me to contact my credit card company (CITI) Citi told me I needed to wait another 15 days for [redacted] now to respond to them...CITI told me to contact [redacted] cause they have not received the money. I call [redacted], they said to call CITI to get this resolved. CITI supposedly sent me a request for additional documents. I never got the first request. they sent it again wanting me to create some document and a signed letter proving why this refund is entitled to me and prove to them why they should refund this back to my account.

first thing - I sent the merchandise back to the merchant (I Have proof) second, [redacted] does not show any money refunded back to me. third, my account with CITI does not show a credit. only the first preliminary credit which they later reversed. now they still want proof?

I still have all communications to and from the merchant and CITI. I can supply you with anything you need such as that. if there was a way to zip up the files and attach it to this form i'd gladly do that.

As of today 9-**-2014 this still has yet to be resolved. I was on the online chat with some chick at CITI she said the time for disputes has expired and they "no longer have the case" and they cannot do anything for me. she told me to call [redacted] directDesired Settlement: all I want is the 613.34 that is supposed to be refunded back to me.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1) The money is not in my account. The issue will NOT be resolved until this has been completed.

2) what part of get this resolved don't you understand CITI? How many times does the customer (me) have to tell you to get this resolved however you have to?

3) It was CITI that told me to wait 45 days for the merchant to respond before CITI could act. Now they tell me too much time has passed for them to do anything. Now i'm supposed to call [redacted] direct?

4) CITI - Get [redacted] on the phone and get this resolved!! [redacted] refunded the money to CITI back in July 2014. CITI says they dont have it. [redacted] says they dont either. YOU (CITI) need to do your jobs and get this resolved!

5) [redacted] told me they are done with this. They said they have proof that they forwarded the money to CITI but they will not release that to me. They said they can release the proof to CITI however.

Do I need to call in and physically yell at some poor sucker on the phone before anything will get done?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter with CITI Bank has been resolved.

Sincerely,

Review: Trying to set up the 'Credit Card Spend Alerts' for my Citibank 'Cash Back Credit Card'. That number does not show up for the 'Credit Card Spend Alerts'. Talked to Citibank customer service says 'Sorry that it is not working for you' and that Citicards has to set it up for it to work. Told me to call up Citicards and they help me. Called Citicards and they told me that there is nothing that they do and that it is an on-line problem and to call Citibank customer service.Desired Settlement: Want to stop getting the run around with different people pointing fingers at each other and somebody to take responsibility and tell me when it is fixed so I can set up 'Credit Card Spend Alerts' for my 'Cash Back Credit Card'.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not heard from Citibank yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used to receive points back through Citi on my credit card. I could just turn in my points for gift cards, etc. A while ago Citi discontinued my card and put me into a new card the Citi Diamond Preferred card. I could still accumulate points, but as I recently found out in order to redeem the points you have to actually buy more merchandise. So, instead of just turning in your points for a gift card, you turn in a certain number of points in order to get a discount. For example, you spend 45 dollars to get a 50 dollar gift card. So, you have to purchase more stuff in order to get any sort of benefit out of the card. I just recently found out that they switched me to this card with a different point structure, but I have accumulated 4,827 points. Under this card you earn one point for every 10 dollars spent. I spent 48,270 dollars to earn 4,827 points that I have to spend more money to redeem. I should have been notified that the card I was being switched to was drastically changing the way my points are earned and redeemed.Desired Settlement: A very conservative estimate of what my points are worth is one percent of 48,270 dollars. So, my points are worth $482.70. I would like a gift card or cash back ([redacted], cash, etc.) to make me whole again for switching me to a program where I essentially can't use the points. I spoke to Debby a supervisor in [redacted] (id [redacted]), after speaking with both a Citi Customer Service Rep and an [redacted] Customer Service Rep who did nothing for me. Debby was the first one to offer me something, but she offered me a 100 dollar credit on my citi account. I told her that that was an insult and wasn't even close to what is being competitively offered on the points market. She effectively offered me two tenths of one percent for my points! I have been a card member since 2004 and I would like this issue resolved. One percent for what I spent is a very fair payback considering there are a lot of cards offering 2, 3 and even higher percent.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The business did correspond with me and all their representative offered me was three tenths of one percent on the over 48,000 dollars worth of points that I have. They offered me a 150 dollar credit, which is quite honestly insulting considering one percent back is the minimum that almost every credit card company is offering. I feel I am deserving of at least one percent back. In fact Citi offers a card right now where they offer 2% back on all purchases unlimited. I feel I am deserving of this because Citi did not adequately notify me that they were changing my points program and instead allowed me to accrue over 48,000 dollars worth of point before I found out on my own that the points are pretty much useless. In order to redeem the points you have to buy more merchandise through Citi's partner website and the points only get you up to 5 to 10 percent off that merchandise. I really feel like Citi is ripping me off and taking advantage of me and they did not notify me of this new type of reward program they were switching me in to. Under my old reward program I could just turn in my points for gift cards or cash back and I did not have to spend any additional money. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a long time Citi customer. I pay on time and receive mail offers all of the time regarding 0% interest offers. However, the last two times I have inquired regarding reducing my interest rate I have been declined. Why send me offers I can't use (cant transfer Citi to Citi for balance transfer, Ive been told)? And, make me offers that you are not willing to honor for an existing customers? I pay timely and have always paid timely. Relief should be given, in light of the offers you continue to send me and I would like to pay this balance down.Desired Settlement: I would like either 0% interest for a period of time to return to no worse than my current interest rate.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I have not received any contact from Citibank.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have discussed resolution, verbally, which involved reducing my interest rate for 1 year. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: when I opened my citi forward card, I was explained a benefit for cellular telephone protection upto $250 after $50 deductible. provided I pay my monthly bill with citi forward card. recently my iPhone got water damage and I called citi to file a claim. the representative I was talking to wasn't aware of this benefit but she did find it listed under my a/c. upon further research she told me that this benefit was discontinued in 2014. I had never received any such notification, so I spoke to supervisor. he kept repeating that I should have been sent notification of this change. though i'm very careful about going through communication from banks, he claimed the mail could have been lost for any reason. but the fact that the benefit was listed on my a/c makes me feel that citi did some goof up and never actually informed me. Due to the belief I had this coverage, I kept paying monthly invoice on this card and didn't buy separate coverage for the phone.

in fact when I searched for citi forward benefits, the citi website still showed this benefit. thankfully I took a printout on Feb [redacted] 2016, now citi has removed the page.

I had requested the supervisor a callback from his manager, but never heard back.Desired Settlement: since citi failed to inform me about the coverage discontinuation, should pay the promised benefit of $250. I do have receipt totally repair charge of $329+tax

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thanks to Revdex.com for facilitating the communication!

Sincerely,

Review: Citimortgage sent an offer to reduce the interest rate on an existing mortgage. All paperwork was completed and received by citi before the offer deadline was reached. Citi has been dragging out the decision to grant or deny the reduced rate by requesting one piece of additional verification or explanation at a time - as each request is answered a new request is submitted. Examples - w2, paystubs and credit report were sent as requested and on time. Citi then required proof of employment from my employer, another paystub, and because they have dragged this out so long they had to get another credit report - all this interspersed with other requests for info. Since the deadline has passed which locked in the lower rate I am now being charged almost $12 per day to keep the interest rate locked at the offered low rate.Desired Settlement: I would like a decision made one way or the other - yes or no, and I would like any penalties or fees incurred in this overdrawn process to be refunded.

Business

Response:

Dear [redacted],

This letter is in response to the June **, 2013, correspondence received from your office regarding your case number [redacted] for our client listed below.

Mortgagor: [redacted]

Property Address: [redacted]

[redacted]

We have investigated this matter and addressed [redacted] concerns with her directly via letter dated June **, 2013. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you about our investigation. Please contact [redacted] directly if you require further information.

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Sincerely,

Executive Response Specialist

Review: First, I only selected the topic above because it is the only one that most closely associates with my dilemma. I opted out in March to stop receiving unsolicited mail, such as preapproved credit card agreements. They stopped for a while. However, in just these past few days (last Thursday or Friday and again today, Tuesday) I have received two preapproved applications from CitiBank. This is in violation what I signed up for when I opted out. Additionally, there was no number provided for me to contact them to ask them to stop sending the applications. I called the numbers that were provided on the papers sent, but I could not get a live operator. I also searched online to no avail. I am really upset with this company and they need to stop sending me these applications. It is a waste of my time to open them and shred them, and someone may possibly intercept them causing damage to my credit.Desired Settlement: I would like someone to contact me to apologize and assure me that these mailings will cease. Thank you.

Review: On October [redacted], 2013 at 1:02 p.m. I went to Citibank to see [redacted], Customers Relations Manager to complaint about [redacted], Citibank Business Credit Cards Representative, cell phone ###-###-####, but she was in vacation. She will be returning on October [redacted], 2013. On October [redacted], 2013, I went back to Citibank, and she had the day off. I called [redacted] directly and I explained that I was tired that he was lying to me all the time about the setting up of my Credit Card Machine to process Snap vouchers. I said to him that the first time when he showed off in my store he was rushing and pushing me to sign papers and lease the machine and now that I want the machine set up it was very difficult to get in touch with him.The first time we signed papers was on August [redacted], 2013 and I have been lossing business with the snap vouchers since a week after we signed papers because he prommised me that the machine will be ready within a week. I told him that I went to see [redacted] but she was in vacation. He said to me that he was not lying but the problem was that I have to sign some new forms that were required by the New York State Department in order to process Snap vouchers. That he will be in the Deli-Grocery within the next 30 or 45 minutes. He never showed off, he never called back. I was waiting and waiting since October [redacted], 2013.I had left several messages to [redacted] and she never returned my calls. I call him on 11/**/2013 and told him that I will file a complaintwith Revdex.com and he rushed to the Deli-Grocery and brought all the new papers to be signed. At the same time he told me that he was not afraid if I want to file a complaint. That filing a complaint is just filing a complaint and that is it. That he cannot hold me to do so.So far nothing has been effective and I would like to cancel the lease contract that I have with Citibank regarding the Credit Cards Machine and go to Chase Bank.Desired Settlement: That I can cancel the lease contract that I have signed with Citibank throughout [redacted] without any penalties against me and cancel also all my bank accounts with them.

Business

Response:

Citi Merchant Services client, [redacted] from - [redacted]'s EBT payment acceptance was delayed due to the client did not providing the required documents on time. The client had to exchange the pin pad they had for one with Citi Merchant Services encryption, but the customer-owned pin pad was not provided when requested. When the pin pad was exchanged for an encrypted pin pad the EBT entitlement set up.

[redacted] signed a Merchant Processing and First Data Global Leasing Agreements which outline the obligation terms and pricing dated 3/*/13. The Merchant Process Agreement does have a three year obligation and the equipment lease for the [redacted] at a cost of $21.94 per month, exceeds that by one year for a total lease term of four years.

An approval has been granted as a good faith gesture to honor the client’s request for the termination of equipment lease without further financial obligation and to waive the Early Termination fee. The merchant will be required to return the equipment to us to avoid future charges for non-returned equipment.

This resolution was communicated [redacted] who was very pleased with the outcome and gave his consent to terminate Citi Merchant Services account - [redacted]. At the merchant’s request, contact was made to his accountant, [redacted] to update him on the equipment return requirements.

We considfer this matter resolved and closed

Business

Response:

[redacted] and First Data Merchant Services had entered into a 3 year contract for Credt/Debit card acceptance. Merchant wanted to acccept EBT cards as well and per the rules set by the State of New York, merchant was required to update his pin-pad to an encrypted device. Merchant did not want to pay for this device and filed this complaint.

First Data has closed the merchant account and waived early termination fees and lease obligations per [redacted]'s request as a good faith gesture.

Citi considers this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand Citi's position. They will never accept publicly their people mistake to avoid any demand against them. I have lost EBT business for more than three months because their people's negligences, however they continue talking about "the pin-pad to an encrypted device." My question to them is this? Their agent did not know about the pin-pad to an encrypted device from the beginning of signing the contract or handling any paper for EBT services? If the agent know that I was rejecting the purchases of the "pin-pad" from the beginning why he made a couple of trips to my place of business wasting his gas and time with me? They have to be more responsible with their answer and face reality. They made a mistake and period. How difficult is it? It is very disrespectul what they said "Citi considers this matter closed." What am I, an stupid customer? I will continue with this case until they face the reality and apologize to me for made me lost three months of EBT business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On September [redacted], 2014 I called Customer Service [redacted] at: [redacted] to redeem points as an authorized user of the account holder primarily issued to my father-[redacted] who authorized me to redeem his points which totaled in the amount of: $120.00 to [redacted]. I was instructed that this conversation was being recorded for quality assurance. As of today, I have not received the [redacted] redeemed points card in the amount of: $120.00. I have always been an authorized user of this account managing my dad's payments on schedule as to relieve him of having to since 2012 I believe... Since the time I have initially had to report Sears auto department for billing me for services not rendered on my vehicle I have learned that sears is not reputable business. Ever since then I have many, many, many complaints regarding similar acts of dis-honesty made by Sears' Representatives...

Product_Or_Service: Gift card

Order_Number: * Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

[redacted] to redeem points as an authorized user of the account holder primarily issued to my father-[redacted] who authorized me to redeem his points which totaled in the amount of: $120.00 to [redacted].

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I tried to register my Citi Credit Card yesterday. The online Service had issues and did not let me register and after trying it for several times, my account was locked and there was a message to contact the Customer Service.I contacted the Customer Service, after several minutes on hold, spoke to a [redacted], he kept putting me on hold for several times, to have someone at technical support on the phone but after about 40-45 minutes, I told him that I could not stay on the phone any longer, asked to talk to an [redacted], no one was available, asked for a call back from an [redacted] by Monday (today) noon, but never heard back from any one. Called back the customer service, asked the [redacted] to talk to an [redacted] but was told that no one was available!It'd been the first time that I tried to register a credit card online and was giving me such a hard time!The customer service has wasted so much of my time and energy!Desired Settlement: A call back from Citi Cards Executive office, explaining all of these issues and have the issue resolved!

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I applied for a credit card at a ford dealership in january of 2014. I was told I would be notified if I get the card later as I was having service done to my car. I had to present a nother credit card at the time. The girl missdirect all my billing address information and phone number and I never received any contact about the card. 7 months later I get a card from citi bank stating I owe this money and its delinquent. It was consider an account takeover attempt by the fraud dept after continues harrassing phone calls from them, in which I asked them to stop calling and I was working with the fraud dept during an the investigation.inbetwwen time they said they would not report to the credit bureaus but continued to as part of the harrassement. Eventiually [redacted] in the Citi id theft dpt. worked with me to protct my identy and to come up with a temporary resolve of 20 dollars a month and they would send a statemnt every month.1st satatemt came today sept[redacted] saying im 2 months late.I have harrassed by them and it has made me lose credit and a reduction in my credit by my other creditors because of their late and delinquent reportings to the credit bureau.they also increase the payment from 20 to 25 dollars and are reporting me late payment.I have lost credit and and it has affect my other creditors view of me. one of my creditors reduced my credit limit because of there unfair reporting.

Product_Or_Service: ford credit card and automotive work

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

This has an ongoing harrassment of collection on their part. even after I asked them not to call speaking to several diffrnt managers over the last couple of months they continue to discredit my credit worthyness.because it had got to the point of it felt like extortion, I agree to start paying something on the condition they would start out fresh and stop reporting unfair credit reporting, they stated the girl accidentally transpossed my addres

Business

Response:

Thank you for your communication regarding [redacted]’s Ford Service account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have reviewed there response and I approve for the better buisnes bureau to mediate for me in this matter. I have been intimidated and harrassed in this matter. My credidit and the loss of credit has beed effected. Even after them aknowledging I did nothing wrong and not to call me about the collection of this matter they continued after I had spoken to management to stop the harrassing calling. I lost the credit card I applied for and one of my other credit cards reduced my credit. While they were investigating my case or the account take over by the salesperson they said they would stop reporting to the credit bureau, they continued. I agreed to make payments to stop the negative reporting and they said I was late before I could even send they could send the statement to me to make the payment and demanded 2 months payments after only one week of the phone call. i"m writing this on 9\**\14 at 4:38pm. this is my first notice time from the Revdex.com. my loss of credit and the reduction of my credit by another one of my creditors far exceeds the collection amount their seeking along with the harrassement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have attemted to resolve the issues with citi bank. they took what we negotiated and changed it and there still is some negative reporting on my credit report. I authorize the better buisness bureau to act on my behalf on all levels as well as have total access to all information needed to resolve this dispute. Citi bank has treated and continue to treat me unfairly. I will continue to make the payments for fear of Citi bank reporting negative things to my credit. I lost out on credit that I applied for and never received. I never got a credit card and only recently am I receiving a bill but still no credit card in which apparently I earned. But because of negligients on fords behalf my information compromised and sent to an inapproiate address. Then they helped me enroll into a credit protection planned for free in which they just stopped that. Whos to say the address in which they sent all the bills and information to doesnt missue that information at some later date. They did not give me the credit card, harrassed me with collection calls and were rude on many levels when I tried to resolve the issues. They were totally in fault in me not geettting the credit card and securing and protecting my information. Sign [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding [redacted]'s Ford Service Card account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We have responded directly to the customer.