CJ Pony Parts

I buy mustang parts for years and my firs time cj pony parts was a bad experience
I bought a shifter for a christmas present for my sun mustang went straight to him he opened the box the item don't bring instructions, he installed the shifter and broke because is not well made it has no stop to screw it, I sent it back, they never respond, I called them, they say they are not responsible is he broke it, I told them the reason was because they didn't send any instructions with the item, they said they have instructions on line, how he is suppose to know! they are not sending me a new one, they can send the broke item back to me if I pay for shipping, they are bad business, I never buy from them again or recommend them to anybody

I placed an order on Dec 4th. for radiator hoses for a 1965 Mustang V8. The weren't even close. I have made numerous messages and pictures to them and I get no closure. It has been over a month and nothing. I can't use hoses that are obviously wrong. I just want to return for a refund plus return postage.
Donnie Hightower Please look up the order. I would be happy to send the picture to you.

One of the great things about our setup here at CJ Pony Parts is to be able to go back to review phone calls when a situation arises and after checking every inbound and every outbound phone call to this customers phone #, there was never any mention of a discount from any of my reps. There was one...

backorder update phone call to the customer from on of my reps where the customer himself mentions something about someone saying 20% off, but not one phone call backs this statement.Therefore, no discount was given. Thank you,Matt H[redacted]Senior Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there was nothing on your website that the part was wrong to start with. You have no liability for that.  The PA attorney general's office will hear from me soon enough.
Regards,
Jason Fillmore

As mentioned in the very last phone call with you, "if the part comes back to us in new, unused condition, your money will be refunded to you." There was no mention from you in any of the calls that the unit was modified, otherwise, CJ's would not have issued an RMA # to you at all. If the unit didnt fit the vehicle, why cut into it?
Again, if you would like the unit back in an attemot to sell somewhere else, please contact UPS and have a prepaid return label sent and we'll make sure you get the item back.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There is NO assumption on my part.  Your website clearly states $500.00 as the price, and then $500 gift card + $495 in the drop down menu, as can be seen on the attached screen shot.  If this is not how you intend for your gift cards to be sold and you are not willing to stand by the price you are offering for your item, you need to correct your site.  I would like Matt Hoke to contact me directly so we can discuss this further.
Regards,
[redacted]

I'm not sure what I need to do to clarify that statement, so I will provide more detail.  I drove the two hours round trip to Lares Corporation.  They remanufacture power steering control valves, along with other steering parts, and sell them new.  They told me they would not open up the valve to replace the part.  Another specific person I spoke with was H and H Automotive.  They told me if they opened the valve, they'd need new seals as well.  Additionally, the labor to do it would be about as much as buying a new one that was undamaged.  Is this the type of detail you're looking for?

Yes, CJ Pony finally managed to process the refund. Thank you for the help.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

CJ's is certainly not calling the customer a liar. We are simply telling him that the damage that occurred is a result of overtightening the hose in an attempt to seall the leak. Overtightening was evident in the pictures we received which is why CJ's is standing their ground regarding install...

error. If the customer is looking to get some money back from the unit, he could certainly list the unit and the new seats on [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is clear to me that this company does not care about its customers.  I now see how unimportant my business is to them.  I will never purchase anything from them again and I will make a conscious effort to tell everyone that I can that they should not purchase anything from CJ Pony Parts. 
Regards,
[redacted]

CJs has issued a RMA and provided [redacted] return label to customer.  Refund will be issued when item arrives back to our warehouse.  Customer informed of this over the phone, and seemed satisfied with this resolution.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate that they've done the right thing, and because of this I would do business with them again I the future.Regards,
[redacted]

A full refund has been processed for the price of the tires

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. CJ Pony Parts: Please send me an email to get me the return authorization number so I can get the refund on my credit card.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They were very receptive to my complainant and solved the problem immediately. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:there was impression made where we cut that piece out as if it was suppose to be cut out. it also happen to line up with transmission mount, before I realized it was to short to reach frame mount. You had nothing on the website saying the piece wouldn't fit that car. I guess it is easier for you to lose customers then to do anything about it. Sure have me pay for more shipping since you are the one that sold the wrong part.
Regards,
[redacted]

customer canceled order this morning 4-13-15

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a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: this not just I got my money back cj pony bait and switch me they knew they did not have the part they advertise the know they where going to send me a part that was not the same as you can see cj made changes to there add to cover up even thou I will get my money back I still feel I got ripped off cj should have said we don't have that part any more instead of lying to me if this is not so where is the part that they advertise in the first place

CJ's stance is on two things:
1) if the product was deemed incorrect, why was there a modification made to the unit
2) there is no modifcation needed for this unit, the area where a hole was "cut" into the crossmember isnt a "knockout" nor is it ever to be intended to be cut...

out
The product is no longer new and if you would like it back, simply contact UPS and set up a prepaid shipping call tag to get the unit back.
Thanks,
Matt H[redacted]